A major telecom company recently hired a new Chief Financial Officer to take command of the company’s finances. This move came against the backdrop of national and global economic crises.
The CFO is charged with the responsibility of realigning the finances of the largest Strategic Business Unit which deals with network solutions to major corporate clients in the country. In wake of the overall financial slump, many of the corporate clients have been delaying the payment of their recurring dues for the monthly network and internet services utilised. The local account managers handling those clients and their respective Regional Managers had been given the authority to maintain client relations and if necessary allow the delayed payments with a view to continue a long-term relationship with the key clients. However, the new CFO after taking stock of the situation decided to put an affirmative end to this practice. He sent a mail to every regional and local account manager asking them to discontinue services to the defaulting clients. In spite of such a strong communication, most major clients delayed the payments in the next month. As a response to this, the CFO resent his earlier mail asking for comments. In the next month, the single largest client defaulted on the payment and the regional manager promptly asked the technology company to terminate services to that client. The regional manger merely informed the client that the delay in payment was responsible for the termination of services and the service would be reconstituted on payment of the dues.
The client faced severe difficulties due to discontinuation of the internet and local network services. The CEO of that company wrote a scathing email to the Chairman of the telecom company.
The CEO pointed out the sudden, mishandled and improperly communicated decision and its severe impact on his company’s business. He pointed out that they were one of the largest clients of the telecom company. The CEO also hinted that his company would want to reconsider their future engagement. The Chairman decided to maintain the relations with that important client and yet protect his company’s image. He promptly restarted the network services and yet requested the client to clear the dues within a week and to avoid major delays especially in these times of crisis. The client replied to this communication, agreeing to the specified norms. However, the Chairman decided to severely reprimand the Regional Manager and suspended him for 2 weeks. He also severely questioned the CFO for his error. At the next board of directors meeting, there was support for the Chairman’s action in spite of protests by some senior directors who defended the CFO and the Regional Manager's actions.
Q. How can the Chairman’s order of suspending the Regional Manager be justified to the board?
In this following question, four words have been given, out of which three are alike in some manner and the fourth one is different. Choose out the odd one out.
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In this following question, four words have been given, out of which three are alike in some manner and the fourth one is different. Choose out the odd one out.
Direction: In each question below is given a statement followed by two conclusions numbered I and II. You have to assume everything in the statement to be true, then consider the two conclusions together and decide which of them logically follows beyond a reasonable doubt from the information given in the statement.
Statements: Modern man influences his destiny by the choice he makes unlike in the past.
Conclusions:
Directions: Study the following information carefully and answer the questions given beside:
Eight persons- A, B, C, D, P, Q, R and S are sitting in a row in which some of them are facing north while some of them are facing south. Only 3 persons sit to the left of R. 3 persons sit between R and Q. B is 2nd to the left of Q. More than 2 people’s sits between B and S, D is 2nd to the left of S. Neighbours of R are facing south. Neighbours of P face the same direction. C is 2nd to the right of A. A and P face opposite directions and similarly B and Q face opposite directions too.
Q. Who among the following is third to the right of B?
Directions: Study the following information carefully and answer the questions given beside:
Eight persons- A, B, C, D, P, Q, R and S are sitting in a row in which some of them are facing north while some of them are facing south. Only 3 persons sit to the left of R. 3 persons sit between R and Q. B is 2nd to the left of Q. More than 2 people’s sits between B and S, D is 2nd to the left of S. Neighbours of R are facing south. Neighbours of P face the same direction. C is 2nd to the right of A. A and P face opposite directions and similarly B and Q face opposite directions too.
Q. Which of the following combinations correctly show the neighbour(s) of D?
Direction : Study the following question carefully and choose the right answer.
Q: In a certain code RAIN is written as TCKP. How is CLOUD written in that code?
Directions: Study the following information carefully and answer the questions given below:
P is to the North of Q and S is to the east of P, who is to the south of W. T is to the west of P.
Q. Who among the following is towards south of W and north of Q?
Study the following line graph and answer the questins.
Exports from Three Companies Over the Years (in Rs. crore)
Q. Average annual exports during the given period for Company Y is approximately what percent of the average annual exports for Company Z?
The average of eight numbers is 25, that of the first two is 20 and of the next three is 26. The sixth number is less than the seventh by 4, and less than the eighth by 6. The last number is
Three years ago , the average age of a family of 5 members was 17 years. Inspite of the birth of a child in the family, the present average age of the family remains the same. The present age of the child is
12 percent of the voters in an election did not cast their votes. In this election there are only two candidates. The winner by obtaining 45% of the total votes and defeated his rival by 2000 votes. The total number of votes in the election
There are six bottles of same capacity that are filled with water. The quantities of water in all the bottles are in the ratio 1 : 2 : 3 : 4 : 5 : 6. The water in each of the bottles is poured into an empty jar whose capacity is half the total capacity of the six bottles. The jar is filled up completely. How many bottles were at least 70% filled with water initially?
A tap drips at an average rate of 2 drops in 3 seconds. It takes 2080 drops of water to completely fill a hemispherical vessel of radius 8.3 cm. How many times can the vessel be filled in this manner in 13 hours?
The following table gives the percentage distribution of population of five states, P, Q, R, S and T on the basis of poverty line and also on the basis of sex.
Q. What will be the number of females above the poverty line in the State S if it is known that the population of State S is 7 million?
Study the given bar graph and answer the question that follows.
The bar graph shows the exports of cars of type A and B (in Rs. millions) from 2014 to 2018.
In which year were the exports of cars of type A Rs. 55 million less than the average exports (per year) of cars of type B over the five years?
In the United States, a larger percentage of the defense budget is spent on developmentof an anti-missile shield than is spent on nuclear missile technology inthe People’s Democratic Republic of North Korea.
Statisticians from the Department of Motor Vehicles have calculated that one human being should be struck every three minutes by a vehicle, while each minutetwo animals can be expected to die from such collisions.
Direction: The sentences given in the question, when properly sequenced, form a coherent paragraph. Each sentence is labeled with a letter. Choose the most logical order of sentences from the given choices to construct a coherent paragraph.
A. In 17th-century Amsterdam, it was highly common for the guilds to commission portraits of themselves wearing their uniforms and holding weapons.
B. It was Rembrandt’s riveting interplay of light, motion, texture and expression transformed a commonplace commission into a masterwork.
C. Its status and critical acclaim, though, have little to do with its subject matter: a civic-guard group tasked with keeping watch on the city walls.
D. The painting Militia Company of District II Under the Command of Captain Frans Banninck Cocq, better-known as The Night Watch, is probably Rembrandt’s most famous work.
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following is true regarding the standardization drive to be initiated by the Bureau of Indian Standards?
I. It will focus on the services sector and all the services will be focused under this new initiative
II. The main reason for initiating this drive is the servicing post sales of any product
III. This standardization will focus on framing a benchmark for the quality of service in the country
Directions: Out of the given alternatives, choose the one which can be substituted for the given words/sentence.
Free somebody from blame or guilt
In which year did Ajay Jadeja make his ODI debut?
What is the aim of the NCC Integrated Software launched by Raksha Mantri Rajnath Singh?