Rights of a consumer are protected under Consumer Protection Act, 1986
The detailed solution is as follows:
Introduction:The Consumer Protection Act, 1986 is a legislation enacted by the Government of India to protect the rights and interests of consumers. It aims to provide a fair and efficient redressal mechanism for consumer grievances and ensures that consumers have access to goods and services of acceptable quality.
Key provisions of the Consumer Protection Act, 1986:1.
Right to Safety: Consumers have the right to be protected against goods and services that are hazardous to life and property. They can seek compensation for any harm caused due to defective products or services.
2.
Right to Information: Consumers have the right to obtain accurate and complete information about the goods and services they purchase. They should be informed about the quality, quantity, price, and other relevant details.
3.
Right to Choose: Consumers have the right to choose from a variety of goods and services at competitive prices. They should not be forced to buy a particular product or service.
4.
Right to be Heard: Consumers have the right to be heard and have their grievances addressed. They can file complaints and seek redressal for any unfair trade practices or deficiencies in goods and services.
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Right to Redressal: Consumers have the right to seek a speedy and effective remedy. They can approach consumer courts or forums to resolve their complaints and claim compensation.
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Right to Consumer Education: Consumers have the right to be educated about their rights and responsibilities. They should be aware of the laws and regulations related to consumer protection.
7.
Right to Representation: Consumers have the right to be represented in consumer forums or courts. They can seek legal assistance or engage a representative to present their case.
Conclusion:The Consumer Protection Act, 1986 plays a crucial role in safeguarding the rights of consumers. It empowers consumers to seek justice and claim compensation for any harm or injustice they may face in the marketplace. By ensuring fair trade practices and promoting consumer welfare, this act contributes to a more equitable and transparent consumer market.