Direction: Read the following passage and answer the question that follows.
An AC 3-Tier train ticket on the Delhi-Mumbai Rajdhani, under the Tatkal quota, is priced at around Rs. 2,900, where about a third — over Rs. 800 or 28 per cent — is charged as “dynamic pricing”. It is such high pricing that the majority of people probably referred to it when they voted in LocalCircles’ citizens’ poll.
Tatkal charges are extra charges levied for last minute booking by train passengers and form a part of dynamic charges in a ticket.
Tatkal fares have become “excessive”, said almost three-fourth (74 per cent) of the 8,165 people who answered a query on their experience with Tatkal ticket fares on LocalCircles, a citizen interaction platform. Almost one-fifth polled found the charges “reasonable”. Five per cent even found the charges “quite low”.
Almost 80 percent of people found the ticket cancellation charges high, and desired that such charges on Tatkal tickets be lowered. For seven questions, LocalCircles received votes from over 27,000 participants from over 200 districts. “Railway travellers from Vadodara to Bhubaneswar and from Jammu Tavi to Tirunelveli participated in this survey,” said Sachin Taparia, Founder, LocalCircles.
Almost half of the people who voted were from tier-1 cities, 30 percent from tier-2 cities and 22 per cent from tier-3 and rural locations. Almost 40 per cent of people who participated in the poll were females.
From the 7,739 people who voted on the question “how has cleanliness of trains and railway stations improved in the last 12 months”, about four-fifth felt there was an improvement. Specifically, 39 per cent felt there was marginal improvement, 38 per cent voted for “significant improvement”. Over a fifth (23 per cent) of train customers felt there was no improvement, including five per cent who felt the cleanliness of trains and stations have worsened.
Almost 46 per cent of 8,000-odd people found the food served in trains edible though not delicious, while four per cent found the food catered delicious. 31 per cent said the food was unhygienic or inedible, while 19 per cent were “unsure” about judging the quality of food.
On punctuality of trains, 66 percent of 8,122 people who took the poll during the last 12 months said the trains were delayed by upto one hour.
There is scope to make the India Railway Catering and Tourism Corporation Website more consumer-oriented and scope to improve food hygiene standards.
Q. Which among the following is similar in meaning to the word Dynamic as used in the passage?
Direction: Read the following passage and answer the question that follows.
An AC 3-Tier train ticket on the Delhi-Mumbai Rajdhani, under the Tatkal quota, is priced at around Rs. 2,900, where about a third — over Rs. 800 or 28 per cent — is charged as “dynamic pricing”. It is such high pricing that the majority of people probably referred to it when they voted in LocalCircles’ citizens’ poll.
Tatkal charges are extra charges levied for last minute booking by train passengers and form a part of dynamic charges in a ticket.
Tatkal fares have become “excessive”, said almost three-fourth (74 per cent) of the 8,165 people who answered a query on their experience with Tatkal ticket fares on LocalCircles, a citizen interaction platform. Almost one-fifth polled found the charges “reasonable”. Five per cent even found the charges “quite low”.
Almost 80 percent of people found the ticket cancellation charges high, and desired that such charges on Tatkal tickets be lowered. For seven questions, LocalCircles received votes from over 27,000 participants from over 200 districts. “Railway travellers from Vadodara to Bhubaneswar and from Jammu Tavi to Tirunelveli participated in this survey,” said Sachin Taparia, Founder, LocalCircles.
Almost half of the people who voted were from tier-1 cities, 30 percent from tier-2 cities and 22 per cent from tier-3 and rural locations. Almost 40 per cent of people who participated in the poll were females.
From the 7,739 people who voted on the question “how has cleanliness of trains and railway stations improved in the last 12 months”, about four-fifth felt there was an improvement. Specifically, 39 per cent felt there was marginal improvement, 38 per cent voted for “significant improvement”. Over a fifth (23 per cent) of train customers felt there was no improvement, including five per cent who felt the cleanliness of trains and stations have worsened.
Almost 46 per cent of 8,000-odd people found the food served in trains edible though not delicious, while four per cent found the food catered delicious. 31 per cent said the food was unhygienic or inedible, while 19 per cent were “unsure” about judging the quality of food.
On punctuality of trains, 66 percent of 8,122 people who took the poll during the last 12 months said the trains were delayed by upto one hour.
There is scope to make the India Railway Catering and Tourism Corporation Website more consumer-oriented and scope to improve food hygiene standards.
Q. Which among the following is correct regarding the percentage of people who are of the view that the tatkal fares are actually low?
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Direction: Read the following passage and answer the question that follows.
An AC 3-Tier train ticket on the Delhi-Mumbai Rajdhani, under the Tatkal quota, is priced at around Rs. 2,900, where about a third — over Rs. 800 or 28 per cent — is charged as “dynamic pricing”. It is such high pricing that the majority of people probably referred to it when they voted in LocalCircles’ citizens’ poll.
Tatkal charges are extra charges levied for last minute booking by train passengers and form a part of dynamic charges in a ticket.
Tatkal fares have become “excessive”, said almost three-fourth (74 per cent) of the 8,165 people who answered a query on their experience with Tatkal ticket fares on LocalCircles, a citizen interaction platform. Almost one-fifth polled found the charges “reasonable”. Five per cent even found the charges “quite low”.
Almost 80 percent of people found the ticket cancellation charges high, and desired that such charges on Tatkal tickets be lowered. For seven questions, LocalCircles received votes from over 27,000 participants from over 200 districts. “Railway travellers from Vadodara to Bhubaneswar and from Jammu Tavi to Tirunelveli participated in this survey,” said Sachin Taparia, Founder, LocalCircles.
Almost half of the people who voted were from tier-1 cities, 30 percent from tier-2 cities and 22 per cent from tier-3 and rural locations. Almost 40 per cent of people who participated in the poll were females.
From the 7,739 people who voted on the question “how has cleanliness of trains and railway stations improved in the last 12 months”, about four-fifth felt there was an improvement. Specifically, 39 per cent felt there was marginal improvement, 38 per cent voted for “significant improvement”. Over a fifth (23 per cent) of train customers felt there was no improvement, including five per cent who felt the cleanliness of trains and stations have worsened.
Almost 46 per cent of 8,000-odd people found the food served in trains edible though not delicious, while four per cent found the food catered delicious. 31 per cent said the food was unhygienic or inedible, while 19 per cent were “unsure” about judging the quality of food.
On punctuality of trains, 66 percent of 8,122 people who took the poll during the last 12 months said the trains were delayed by upto one hour.
There is scope to make the India Railway Catering and Tourism Corporation Website more consumer-oriented and scope to improve food hygiene standards.
Q. Which among the following is correct regarding the cleanliness in trains run by the Indian Railways, as described in the passage?
Direction: Read the following passage and answer the question that follows.
An AC 3-Tier train ticket on the Delhi-Mumbai Rajdhani, under the Tatkal quota, is priced at around Rs. 2,900, where about a third — over Rs. 800 or 28 per cent — is charged as “dynamic pricing”. It is such high pricing that the majority of people probably referred to it when they voted in LocalCircles’ citizens’ poll.
Tatkal charges are extra charges levied for last minute booking by train passengers and form a part of dynamic charges in a ticket.
Tatkal fares have become “excessive”, said almost three-fourth (74 per cent) of the 8,165 people who answered a query on their experience with Tatkal ticket fares on LocalCircles, a citizen interaction platform. Almost one-fifth polled found the charges “reasonable”. Five per cent even found the charges “quite low”.
Almost 80 percent of people found the ticket cancellation charges high, and desired that such charges on Tatkal tickets be lowered. For seven questions, LocalCircles received votes from over 27,000 participants from over 200 districts. “Railway travellers from Vadodara to Bhubaneswar and from Jammu Tavi to Tirunelveli participated in this survey,” said Sachin Taparia, Founder, LocalCircles.
Almost half of the people who voted were from tier-1 cities, 30 percent from tier-2 cities and 22 per cent from tier-3 and rural locations. Almost 40 per cent of people who participated in the poll were females.
From the 7,739 people who voted on the question “how has cleanliness of trains and railway stations improved in the last 12 months”, about four-fifth felt there was an improvement. Specifically, 39 per cent felt there was marginal improvement, 38 per cent voted for “significant improvement”. Over a fifth (23 per cent) of train customers felt there was no improvement, including five per cent who felt the cleanliness of trains and stations have worsened.
Almost 46 per cent of 8,000-odd people found the food served in trains edible though not delicious, while four per cent found the food catered delicious. 31 per cent said the food was unhygienic or inedible, while 19 per cent were “unsure” about judging the quality of food.
On punctuality of trains, 66 percent of 8,122 people who took the poll during the last 12 months said the trains were delayed by upto one hour.
There is scope to make the India Railway Catering and Tourism Corporation Website more consumer-oriented and scope to improve food hygiene standards.
Q. Which among the following is correct regarding the result of the survey regarding the punctuality of trains run by Indian Railways in the country?
Direction: Read the following passage and answer the question that follows.
An AC 3-Tier train ticket on the Delhi-Mumbai Rajdhani, under the Tatkal quota, is priced at around Rs. 2,900, where about a third — over Rs. 800 or 28 per cent — is charged as “dynamic pricing”. It is such high pricing that the majority of people probably referred to it when they voted in LocalCircles’ citizens’ poll.
Tatkal charges are extra charges levied for last minute booking by train passengers and form a part of dynamic charges in a ticket.
Tatkal fares have become “excessive”, said almost three-fourth (74 per cent) of the 8,165 people who answered a query on their experience with Tatkal ticket fares on LocalCircles, a citizen interaction platform. Almost one-fifth polled found the charges “reasonable”. Five per cent even found the charges “quite low”.
Almost 80 percent of people found the ticket cancellation charges high, and desired that such charges on Tatkal tickets be lowered. For seven questions, LocalCircles received votes from over 27,000 participants from over 200 districts. “Railway travellers from Vadodara to Bhubaneswar and from Jammu Tavi to Tirunelveli participated in this survey,” said Sachin Taparia, Founder, LocalCircles.
Almost half of the people who voted were from tier-1 cities, 30 percent from tier-2 cities and 22 per cent from tier-3 and rural locations. Almost 40 per cent of people who participated in the poll were females.
From the 7,739 people who voted on the question “how has cleanliness of trains and railway stations improved in the last 12 months”, about four-fifth felt there was an improvement. Specifically, 39 per cent felt there was marginal improvement, 38 per cent voted for “significant improvement”. Over a fifth (23 per cent) of train customers felt there was no improvement, including five per cent who felt the cleanliness of trains and stations have worsened.
Almost 46 per cent of 8,000-odd people found the food served in trains edible though not delicious, while four per cent found the food catered delicious. 31 per cent said the food was unhygienic or inedible, while 19 per cent were “unsure” about judging the quality of food.
On punctuality of trains, 66 percent of 8,122 people who took the poll during the last 12 months said the trains were delayed by upto one hour.
There is scope to make the India Railway Catering and Tourism Corporation Website more consumer-oriented and scope to improve food hygiene standards.
Q. Which among the following is correct regarding the gender-based participation in the survey conducted by LocalCircles regarding the railway services?
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following is the appeal made by the Bureau of Indian Standards to the industry bodies in the country?
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following is true regarding the poll conducted by the community network LocalCircles regarding customer service in India?
I. The mobile phone manufacturers are mostly interested in selling the products without giving much attention to the after sales service
II. Many sectors in India are facing the issue of after sales service in the country and nothing is being done to take care of this issue
III. It is important that the complaints of the customers should be acknowledged first by the service providers
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following is true regarding the standardization drive to be initiated by the Bureau of Indian Standards?
I. It will focus on the services sector and all the services will be focused under this new initiative
II. The main reason for initiating this drive is the servicing post sales of any product
III. This standardization will focus on framing a benchmark for the quality of service in the country
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following will be framework for standardization initiative of the Bureau of Indian Standards with regard to the services sector?
Direction: Read the following passage carefully and answer the following questions.
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.
The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”
“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.
During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.
The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.
At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.
The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.
In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.
Q. Which among the following is the main reason of initiating the standardization drive of the Bureau of Indian Standards for the services sector?
Direction: Read the following passage carefully and answer the questions that follow.
India’s e-commerce sector, poised to grow four times to $150 billion by 2022, is still a work in progress when it comes to safeguarding customer interest. Consumers are still compelled to take wild chances in online transactions. There is little they can do if their calls go wrong. Returns and reimbursements are risky and cumbersome. There are no authentic ways to figure out if product reviews, ratings or even discounts are genuine. So, it is heartening to see the government coming up with a set of guidelines to protect interests of consumers. The guidelines released last week by the Consumer Affairs Ministry in this regard emphasise that an e-commerce entity shall not influence the price of the goods or services, adopt any unfair or deceptive methods to influence transactional decisions of consumers or falsely represent themselves as consumers and post reviews about goods and services. The guidelines on returns and refunds favour consumers. The message seems simple: If online companies want to dupe consumers to earn extra bucks, they’re in trouble.
Clearly, the Ministry’s thinking seems to be in line with the way the Centre’s approach to regulating the fast-growing e-commerce sector. It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors. Now marketplace entities won’t be able to buy more than 25 per cent from a single vendor, give discounts on products or sell the goods of the companies in which there is equity participation by the marketplace entity. The changes had irked foreign e-tailers who felt the rules would _____ (A) _____ their business models and could cost them time and money. But anecdotal evidence does not entirely seem to bear that out.
The DPIIT is also framing an e-commerce policy and, like the Consumer Affairs Ministry, has put up the draft for comments. The draft talks about the country retaining ownership and control of data generated within the country, rigorous monitoring of cross-border imports, placing the responsibility of consumer protection on the intermediary and addressing the issue of piracy. That said, the element of indecision over data localisation requirements is still a worry. Attempts made by both the DPIIT and the MeitY in the e-commerce policy and the data protection policy, respectively, to make a case for storage of personal data locally (along with the RBI in the case of payment systems) have predictably resulted in a lot of protests from the EU and US entities. While the Centre is certainly on a sound wicket here, it should take a call soon — without succumbing to the recent tendency to over-regulate business.
Q. Which among the following should be placed in the blank (A) in order to make the sentence meaningful?
Direction: Read the following passage carefully and answer the questions that follow.
India’s e-commerce sector, poised to grow four times to $150 billion by 2022, is still a work in progress when it comes to safeguarding customer interest. Consumers are still compelled to take wild chances in online transactions. There is little they can do if their calls go wrong. Returns and reimbursements are risky and cumbersome. There are no authentic ways to figure out if product reviews, ratings or even discounts are genuine. So, it is heartening to see the government coming up with a set of guidelines to protect interests of consumers. The guidelines released last week by the Consumer Affairs Ministry in this regard emphasise that an e-commerce entity shall not influence the price of the goods or services, adopt any unfair or deceptive methods to influence transactional decisions of consumers or falsely represent themselves as consumers and post reviews about goods and services. The guidelines on returns and refunds favour consumers. The message seems simple: If online companies want to dupe consumers to earn extra bucks, they’re in trouble.
Clearly, the Ministry’s thinking seems to be in line with the way the Centre’s approach to regulating the fast-growing e-commerce sector. It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors. Now marketplace entities won’t be able to buy more than 25 per cent from a single vendor, give discounts on products or sell the goods of the companies in which there is equity participation by the marketplace entity. The changes had irked foreign e-tailers who felt the rules would _____ (A) _____ their business models and could cost them time and money. But anecdotal evidence does not entirely seem to bear that out.
The DPIIT is also framing an e-commerce policy and, like the Consumer Affairs Ministry, has put up the draft for comments. The draft talks about the country retaining ownership and control of data generated within the country, rigorous monitoring of cross-border imports, placing the responsibility of consumer protection on the intermediary and addressing the issue of piracy. That said, the element of indecision over data localisation requirements is still a worry. Attempts made by both the DPIIT and the MeitY in the e-commerce policy and the data protection policy, respectively, to make a case for storage of personal data locally (along with the RBI in the case of payment systems) have predictably resulted in a lot of protests from the EU and US entities. While the Centre is certainly on a sound wicket here, it should take a call soon — without succumbing to the recent tendency to over-regulate business.
Q. Which among the following can be inferred from the sentence – “It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors”?
Direction: Read the following passage carefully and answer the questions that follow.
India’s e-commerce sector, poised to grow four times to $150 billion by 2022, is still a work in progress when it comes to safeguarding customer interest. Consumers are still compelled to take wild chances in online transactions. There is little they can do if their calls go wrong. Returns and reimbursements are risky and cumbersome. There are no authentic ways to figure out if product reviews, ratings or even discounts are genuine. So, it is heartening to see the government coming up with a set of guidelines to protect interests of consumers. The guidelines released last week by the Consumer Affairs Ministry in this regard emphasise that an e-commerce entity shall not influence the price of the goods or services, adopt any unfair or deceptive methods to influence transactional decisions of consumers or falsely represent themselves as consumers and post reviews about goods and services. The guidelines on returns and refunds favour consumers. The message seems simple: If online companies want to dupe consumers to earn extra bucks, they’re in trouble.
Clearly, the Ministry’s thinking seems to be in line with the way the Centre’s approach to regulating the fast-growing e-commerce sector. It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors. Now marketplace entities won’t be able to buy more than 25 per cent from a single vendor, give discounts on products or sell the goods of the companies in which there is equity participation by the marketplace entity. The changes had irked foreign e-tailers who felt the rules would _____ (A) _____ their business models and could cost them time and money. But anecdotal evidence does not entirely seem to bear that out.
The DPIIT is also framing an e-commerce policy and, like the Consumer Affairs Ministry, has put up the draft for comments. The draft talks about the country retaining ownership and control of data generated within the country, rigorous monitoring of cross-border imports, placing the responsibility of consumer protection on the intermediary and addressing the issue of piracy. That said, the element of indecision over data localisation requirements is still a worry. Attempts made by both the DPIIT and the MeitY in the e-commerce policy and the data protection policy, respectively, to make a case for storage of personal data locally (along with the RBI in the case of payment systems) have predictably resulted in a lot of protests from the EU and US entities. While the Centre is certainly on a sound wicket here, it should take a call soon — without succumbing to the recent tendency to over-regulate business.
Q. Which among the following is correct regarding the opinion of the government on the storage of data, as stated in the passage?
Direction: Read the following passage carefully and answer the questions that follow.
India’s e-commerce sector, poised to grow four times to $150 billion by 2022, is still a work in progress when it comes to safeguarding customer interest. Consumers are still compelled to take wild chances in online transactions. There is little they can do if their calls go wrong. Returns and reimbursements are risky and cumbersome. There are no authentic ways to figure out if product reviews, ratings or even discounts are genuine. So, it is heartening to see the government coming up with a set of guidelines to protect interests of consumers. The guidelines released last week by the Consumer Affairs Ministry in this regard emphasise that an e-commerce entity shall not influence the price of the goods or services, adopt any unfair or deceptive methods to influence transactional decisions of consumers or falsely represent themselves as consumers and post reviews about goods and services. The guidelines on returns and refunds favour consumers. The message seems simple: If online companies want to dupe consumers to earn extra bucks, they’re in trouble.
Clearly, the Ministry’s thinking seems to be in line with the way the Centre’s approach to regulating the fast-growing e-commerce sector. It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors. Now marketplace entities won’t be able to buy more than 25 per cent from a single vendor, give discounts on products or sell the goods of the companies in which there is equity participation by the marketplace entity. The changes had irked foreign e-tailers who felt the rules would _____ (A) _____ their business models and could cost them time and money. But anecdotal evidence does not entirely seem to bear that out.
The DPIIT is also framing an e-commerce policy and, like the Consumer Affairs Ministry, has put up the draft for comments. The draft talks about the country retaining ownership and control of data generated within the country, rigorous monitoring of cross-border imports, placing the responsibility of consumer protection on the intermediary and addressing the issue of piracy. That said, the element of indecision over data localisation requirements is still a worry. Attempts made by both the DPIIT and the MeitY in the e-commerce policy and the data protection policy, respectively, to make a case for storage of personal data locally (along with the RBI in the case of payment systems) have predictably resulted in a lot of protests from the EU and US entities. While the Centre is certainly on a sound wicket here, it should take a call soon — without succumbing to the recent tendency to over-regulate business.
Q. Which among the following is/are the problem(s) faced by the e-commerce customers in India these days, as stated in the passage?
I. They do not get the money back easily in case they have to return the products delivered to them.
II. They have no credible information regarding the products and the feedback regarding them available to them.
III. They have to pay extra to ship the products directly to their homes as they do not need to come out for shopping.
Direction: Read the following passage carefully and answer the questions that follow.
India’s e-commerce sector, poised to grow four times to $150 billion by 2022, is still a work in progress when it comes to safeguarding customer interest. Consumers are still compelled to take wild chances in online transactions. There is little they can do if their calls go wrong. Returns and reimbursements are risky and cumbersome. There are no authentic ways to figure out if product reviews, ratings or even discounts are genuine. So, it is heartening to see the government coming up with a set of guidelines to protect interests of consumers. The guidelines released last week by the Consumer Affairs Ministry in this regard emphasise that an e-commerce entity shall not influence the price of the goods or services, adopt any unfair or deceptive methods to influence transactional decisions of consumers or falsely represent themselves as consumers and post reviews about goods and services. The guidelines on returns and refunds favour consumers. The message seems simple: If online companies want to dupe consumers to earn extra bucks, they’re in trouble.
Clearly, the Ministry’s thinking seems to be in line with the way the Centre’s approach to regulating the fast-growing e-commerce sector. It is, however, worth considering whether the Department of Promotion of Industry and Internal Trade (then DIPP) will strike the right balance between regulating consumer interests and encouraging innovation and investment, without discriminating against a particular class of investors. Now marketplace entities won’t be able to buy more than 25 per cent from a single vendor, give discounts on products or sell the goods of the companies in which there is equity participation by the marketplace entity. The changes had irked foreign e-tailers who felt the rules would _____ (A) _____ their business models and could cost them time and money. But anecdotal evidence does not entirely seem to bear that out.
The DPIIT is also framing an e-commerce policy and, like the Consumer Affairs Ministry, has put up the draft for comments. The draft talks about the country retaining ownership and control of data generated within the country, rigorous monitoring of cross-border imports, placing the responsibility of consumer protection on the intermediary and addressing the issue of piracy. That said, the element of indecision over data localisation requirements is still a worry. Attempts made by both the DPIIT and the MeitY in the e-commerce policy and the data protection policy, respectively, to make a case for storage of personal data locally (along with the RBI in the case of payment systems) have predictably resulted in a lot of protests from the EU and US entities. While the Centre is certainly on a sound wicket here, it should take a call soon — without succumbing to the recent tendency to over-regulate business.
Q. Which among the following is correct regarding the prospect of e-commerce sector in India?
Direction: Read the following passage carefully and answer the question that follows.
After a worrying pre-monsoon phase between March and May, when rainfall was scarce, the current robust season in most parts of coastal, western and central India augurs well for the entire economy. Aided apparently by beneficial conditions in the Indian Ocean, very heavy rainfall has been recorded, notably in Maharashtra, Gujarat, Rajasthan, the northeastern States, Karnataka, the Konkan coast, hilly districts of Kerala and Tamil Nadu. This pattern may extend into Chhattisgarh, Odisha, Bengal and other eastern regions. A normal Indian Summer Monsoon is bountiful overall, but as last year’s flooding in Kerala, and the Chennai catastrophe of 2015 showed, there can be a terrible cost in terms of lives and property lost, and people displaced. Distressing scenes of death and destruction are again being witnessed. Even in a rain-shadow region such as Coimbatore in Tamil Nadu, the collapse of a railway parcel office after a downpour has led to avoidable deaths. What this underscores is the need to prepare for the rainy season with harvesting measures, as advocated by the Centre’s Jal Shakti Abhiyan, and a safety audit of structures, particularly those used by the official agencies. In drafting their management plans, States must be aware of the scientific consensus: that future rain spells may be short, often unpredictable and very heavy influenced by a changing climate. They need to invest in reliable infrastructure to mitigate the impact of flooding and avert disasters that could have global consequences in an integrated economy.
The long-term trends for flood impact in India have been one of declining loss of lives and cattle since the decadal high of 1971-80, but rising absolute economic losses, though not as a share of GDP. It is important, therefore, to increase resilience through planning, especially in cities and towns which are expanding steadily. Orderly urban development is critical for sustainability, as the mega flood disasters in Mumbai and Chennai witnessed in this century make clear. It is worth pointing out that the response of State governments to the imperative is tardy and even indifferent. They are hesitant to act against encroachment of lake catchments, river courses and floodplains. The extreme distress in Chennai, for instance, has not persuaded the State government against allowing structures such as a police station being constructed on a lake bed, after reclassification of land. Granting such permissions is an abdication of responsibility and a violation of National Disaster Management Authority Guidelines to prevent urban flooding. As a nation that is set to become the most populous in less than a decade, India must address its crippling cycles of drought and flood with redoubled vigour. Scientific hydrology, coupled with the traditional wisdom of saving water through large innovative structures, will mitigate floods and help communities prosper.
Q. Which among the following is/are correct according to the information given in the passage?
I. The National Disaster Management Authority Guidelines prevent the government to give permission to construct something by changing the nature of the land.
II. Chennai administration is not at all interested in taking preventive measures to control flood in the city.
III. There have been too many encroachments in the river bed areas in various cities across the country.
Direction: Read the following passage carefully and answer the question that follows.
After a worrying pre-monsoon phase between March and May, when rainfall was scarce, the current robust season in most parts of coastal, western and central India augurs well for the entire economy. Aided apparently by beneficial conditions in the Indian Ocean, very heavy rainfall has been recorded, notably in Maharashtra, Gujarat, Rajasthan, the northeastern States, Karnataka, the Konkan coast, hilly districts of Kerala and Tamil Nadu. This pattern may extend into Chhattisgarh, Odisha, Bengal and other eastern regions. A normal Indian Summer Monsoon is bountiful overall, but as last year’s flooding in Kerala, and the Chennai catastrophe of 2015 showed, there can be a terrible cost in terms of lives and property lost, and people displaced. Distressing scenes of death and destruction are again being witnessed. Even in a rain-shadow region such as Coimbatore in Tamil Nadu, the collapse of a railway parcel office after a downpour has led to avoidable deaths. What this underscores is the need to prepare for the rainy season with harvesting measures, as advocated by the Centre’s Jal Shakti Abhiyan, and a safety audit of structures, particularly those used by the official agencies. In drafting their management plans, States must be aware of the scientific consensus: that future rain spells may be short, often unpredictable and very heavy influenced by a changing climate. They need to invest in reliable infrastructure to mitigate the impact of flooding and avert disasters that could have global consequences in an integrated economy.
The long-term trends for flood impact in India have been one of declining loss of lives and cattle since the decadal high of 1971-80, but rising absolute economic losses, though not as a share of GDP. It is important, therefore, to increase resilience through planning, especially in cities and towns which are expanding steadily. Orderly urban development is critical for sustainability, as the mega flood disasters in Mumbai and Chennai witnessed in this century make clear. It is worth pointing out that the response of State governments to the imperative is tardy and even indifferent. They are hesitant to act against encroachment of lake catchments, river courses and floodplains. The extreme distress in Chennai, for instance, has not persuaded the State government against allowing structures such as a police station being constructed on a lake bed, after reclassification of land. Granting such permissions is an abdication of responsibility and a violation of National Disaster Management Authority Guidelines to prevent urban flooding. As a nation that is set to become the most populous in less than a decade, India must address its crippling cycles of drought and flood with redoubled vigour. Scientific hydrology, coupled with the traditional wisdom of saving water through large innovative structures, will mitigate floods and help communities prosper.
Q. Which among the following gives us the correct picture of monsoon in the current year as stated in the passage?
Direction: Read the following passage carefully and answer the question that follows.
After a worrying pre-monsoon phase between March and May, when rainfall was scarce, the current robust season in most parts of coastal, western and central India augurs well for the entire economy. Aided apparently by beneficial conditions in the Indian Ocean, very heavy rainfall has been recorded, notably in Maharashtra, Gujarat, Rajasthan, the northeastern States, Karnataka, the Konkan coast, hilly districts of Kerala and Tamil Nadu. This pattern may extend into Chhattisgarh, Odisha, Bengal and other eastern regions. A normal Indian Summer Monsoon is bountiful overall, but as last year’s flooding in Kerala, and the Chennai catastrophe of 2015 showed, there can be a terrible cost in terms of lives and property lost, and people displaced. Distressing scenes of death and destruction are again being witnessed. Even in a rain-shadow region such as Coimbatore in Tamil Nadu, the collapse of a railway parcel office after a downpour has led to avoidable deaths. What this underscores is the need to prepare for the rainy season with harvesting measures, as advocated by the Centre’s Jal Shakti Abhiyan, and a safety audit of structures, particularly those used by the official agencies. In drafting their management plans, States must be aware of the scientific consensus: that future rain spells may be short, often unpredictable and very heavy influenced by a changing climate. They need to invest in reliable infrastructure to mitigate the impact of flooding and avert disasters that could have global consequences in an integrated economy.
The long-term trends for flood impact in India have been one of declining loss of lives and cattle since the decadal high of 1971-80, but rising absolute economic losses, though not as a share of GDP. It is important, therefore, to increase resilience through planning, especially in cities and towns which are expanding steadily. Orderly urban development is critical for sustainability, as the mega flood disasters in Mumbai and Chennai witnessed in this century make clear. It is worth pointing out that the response of State governments to the imperative is tardy and even indifferent. They are hesitant to act against encroachment of lake catchments, river courses and floodplains. The extreme distress in Chennai, for instance, has not persuaded the State government against allowing structures such as a police station being constructed on a lake bed, after reclassification of land. Granting such permissions is an abdication of responsibility and a violation of National Disaster Management Authority Guidelines to prevent urban flooding. As a nation that is set to become the most populous in less than a decade, India must address its crippling cycles of drought and flood with redoubled vigour. Scientific hydrology, coupled with the traditional wisdom of saving water through large innovative structures, will mitigate floods and help communities prosper.
Q. Which among the following is correct regarding the pattern of rainfall in the future as declared by the scientific community?
Direction: Read the following passage carefully and answer the question that follows.
After a worrying pre-monsoon phase between March and May, when rainfall was scarce, the current robust season in most parts of coastal, western and central India augurs well for the entire economy. Aided apparently by beneficial conditions in the Indian Ocean, very heavy rainfall has been recorded, notably in Maharashtra, Gujarat, Rajasthan, the northeastern States, Karnataka, the Konkan coast, hilly districts of Kerala and Tamil Nadu. This pattern may extend into Chhattisgarh, Odisha, Bengal and other eastern regions. A normal Indian Summer Monsoon is bountiful overall, but as last year’s flooding in Kerala, and the Chennai catastrophe of 2015 showed, there can be a terrible cost in terms of lives and property lost, and people displaced. Distressing scenes of death and destruction are again being witnessed. Even in a rain-shadow region such as Coimbatore in Tamil Nadu, the collapse of a railway parcel office after a downpour has led to avoidable deaths. What this underscores is the need to prepare for the rainy season with harvesting measures, as advocated by the Centre’s Jal Shakti Abhiyan, and a safety audit of structures, particularly those used by the official agencies. In drafting their management plans, States must be aware of the scientific consensus: that future rain spells may be short, often unpredictable and very heavy influenced by a changing climate. They need to invest in reliable infrastructure to mitigate the impact of flooding and avert disasters that could have global consequences in an integrated economy.
The long-term trends for flood impact in India have been one of declining loss of lives and cattle since the decadal high of 1971-80, but rising absolute economic losses, though not as a share of GDP. It is important, therefore, to increase resilience through planning, especially in cities and towns which are expanding steadily. Orderly urban development is critical for sustainability, as the mega flood disasters in Mumbai and Chennai witnessed in this century make clear. It is worth pointing out that the response of State governments to the imperative is tardy and even indifferent. They are hesitant to act against encroachment of lake catchments, river courses and floodplains. The extreme distress in Chennai, for instance, has not persuaded the State government against allowing structures such as a police station being constructed on a lake bed, after reclassification of land. Granting such permissions is an abdication of responsibility and a violation of National Disaster Management Authority Guidelines to prevent urban flooding. As a nation that is set to become the most populous in less than a decade, India must address its crippling cycles of drought and flood with redoubled vigour. Scientific hydrology, coupled with the traditional wisdom of saving water through large innovative structures, will mitigate floods and help communities prosper.
Q. Which among the following is correct regarding the response of the states to the need to tackle flood situations?
Direction: Read the following passage carefully and answer the question that follows.
After a worrying pre-monsoon phase between March and May, when rainfall was scarce, the current robust season in most parts of coastal, western and central India augurs well for the entire economy. Aided apparently by beneficial conditions in the Indian Ocean, very heavy rainfall has been recorded, notably in Maharashtra, Gujarat, Rajasthan, the northeastern States, Karnataka, the Konkan coast, hilly districts of Kerala and Tamil Nadu. This pattern may extend into Chhattisgarh, Odisha, Bengal and other eastern regions. A normal Indian Summer Monsoon is bountiful overall, but as last year’s flooding in Kerala, and the Chennai catastrophe of 2015 showed, there can be a terrible cost in terms of lives and property lost, and people displaced. Distressing scenes of death and destruction are again being witnessed. Even in a rain-shadow region such as Coimbatore in Tamil Nadu, the collapse of a railway parcel office after a downpour has led to avoidable deaths. What this underscores is the need to prepare for the rainy season with harvesting measures, as advocated by the Centre’s Jal Shakti Abhiyan, and a safety audit of structures, particularly those used by the official agencies. In drafting their management plans, States must be aware of the scientific consensus: that future rain spells may be short, often unpredictable and very heavy influenced by a changing climate. They need to invest in reliable infrastructure to mitigate the impact of flooding and avert disasters that could have global consequences in an integrated economy.
The long-term trends for flood impact in India have been one of declining loss of lives and cattle since the decadal high of 1971-80, but rising absolute economic losses, though not as a share of GDP. It is important, therefore, to increase resilience through planning, especially in cities and towns which are expanding steadily. Orderly urban development is critical for sustainability, as the mega flood disasters in Mumbai and Chennai witnessed in this century make clear. It is worth pointing out that the response of State governments to the imperative is tardy and even indifferent. They are hesitant to act against encroachment of lake catchments, river courses and floodplains. The extreme distress in Chennai, for instance, has not persuaded the State government against allowing structures such as a police station being constructed on a lake bed, after reclassification of land. Granting such permissions is an abdication of responsibility and a violation of National Disaster Management Authority Guidelines to prevent urban flooding. As a nation that is set to become the most populous in less than a decade, India must address its crippling cycles of drought and flood with redoubled vigour. Scientific hydrology, coupled with the traditional wisdom of saving water through large innovative structures, will mitigate floods and help communities prosper.
Q. Which among the following is correct regarding the impact of flood in India over the years starting from 1970s?
52 videos|107 docs|86 tests
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52 videos|107 docs|86 tests
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