The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
According to the passage, investments in service are comparable to investments in production and distribution in terms of the
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The passage suggests which of the following about service provided by the regional bank prior to its investment in enhancing that service?
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The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The passage suggests that bank managers failed to consider whether or not the service improvement
During a two-day meeting later this week in a stately neo-baroque building in Tokyo, nine men may vote to end of one of the oldest periods in the history of central banking- and send one of the clearest signals yet that Japan’s economy has finally emerged from 15 years of stagnation. Led by Governor Toshihiko Fukui, the monetary policy committee at the Bank of Japan (BOJ) will vote on whether to raise its overnight lending rate to 0.25% or leave it at Zero, where it has been for more than five years. That shift would not just demonstrate that the BOJ believes the world’s second largest economy is now on sound footing—it would also have profound effect on global markets and both corporate and private borrowers.
The race hike is by no means guaranteed—the BOJ could wait until its next meeting in August or beyond. But 32 out of 41 analysts and traders surveyed by Reuters last week said they expect an increase at this week’s meeting. Yasunari Ueno, Chief market economist at Mizhuo securities, says, "I put the possibility for hike this week at 80% to 90%." If it doesn’t happen, there’s nonetheless a widespread belief that it will inevitably do so in the next few months—and that the first rise will likely be followed by more.
It appears that about one- and-a- half decades ago, Japan’s economy was in a state of
During a two-day meeting later this week in a stately neo-baroque building in Tokyo, nine men may vote to end of one of the oldest periods in the history of central banking- and send one of the clearest signals yet that Japan’s economy has finally emerged from 15 years of stagnation. Led by Governor Toshihiko Fukui, the monetary policy committee at the Bank of Japan (BOJ) will vote on whether to raise its overnight lending rate to 0.25% or leave it at Zero, where it has been for more than five years. That shift would not just demonstrate that the BOJ believes the world’s second largest economy is now on sound footing—it would also have profound effect on global markets and both corporate and private borrowers.
The race hike is by no means guaranteed—the BOJ could wait until its next meeting in August or beyond. But 32 out of 41 analysts and traders surveyed by Reuters last week said they expect an increase at this week’s meeting. Yasunari Ueno, Chief market economist at Mizhuo securities, says, "I put the possibility for hike this week at 80% to 90%." If it doesn’t happen, there’s nonetheless a widespread belief that it will inevitably do so in the next few months—and that the first rise will likely be followed by more.
The change in lending rate by Bank of Japan (BOJ) would affect which of the following?
A man completes a journey in 14 hrs. He travels first half of journey at the rate of 15 km/h and the second half at the rate of 20 km/h. Find the total journey in km.
A, B and C have the money in ratio 3: 4: 5, if B gives 400 to C the ratio of amount A, B and C have becomes 5: 6: 9. Find the initial total amounts that A, B and C have?
In an exam out of 1800 students, 65% boys and 80% girls are passed. If total pass percentage was 75%, how many girls appeared in the exam and how many girls failed?
"Popular art" has a number of meanings, impossible to define with any precision, which range from folklore to junk. The poles are clear enough, but the middle tends to blur. The Hollywood Western of the 1930‘s, for example, has elements of folklore, but is closer to junk than to high art or folk art. The case of Giuseppe Verdi is an interesting one: he took a popular genre, bourgeois melodrama set to music and, without altering its fundamental nature, transmuted it into high art. This remains one of the greatest achievements in music, and one that cannot be fully appreciated without recognizing the essential trashiness of the genre. As an example of such a transmutation, consider what Verdi made of the typical political elements of nineteenth-century opera. Generally, in the plots of these operas, a hero or heroine— usually portrayed only as an individual, unfettered by class—is caught between the immoral corruption of the aristocracy and the doctrinaire rigidity or secret greed of the leaders of the proletariat. Verdi transforms this naive and unlikely formulation with music of extraordinary energy and rhythmic vitality, music more subtle than it seems at first hearing. There are scenes and arias that still sound like calls to arms and were clearly understood as such when they were first performed. Such pieces lend an immediacy to the otherwise veiled political message of these operas and call up feelings beyond those of the opera itself. Or consider Verdi’s treatment of character. Before Verdi, there were rarely any characters at all in musical drama, only a series of situations which allowed the singers to express a series of emotional states. Any attempt to find coherent psychological portrayal in these operas is misplaced ingenuity. The only coherence was the singer’s vocal technique.
Q. According to the passage, the immediacy of the political message in Verdi’s operas stems from the
"Popular art" has a number of meanings, impossible to define with any precision, which range from folklore to junk. The poles are clear enough, but the middle tends to blur. The Hollywood Western of the 1930‘s, for example, has elements of folklore, but is closer to junk than to high art or folk art. The case of Giuseppe Verdi is an interesting one: he took a popular genre, bourgeois melodrama set to music and, without altering its fundamental nature, transmuted it into high art. This remains one of the greatest achievements in music, and one that cannot be fully appreciated without recognizing the essential trashiness of the genre. As an example of such a transmutation, consider what Verdi made of the typical political elements of nineteenth-century opera. Generally, in the plots of these operas, a hero or heroine— usually portrayed only as an individual, unfettered by class—is caught between the immoral corruption of the aristocracy and the doctrinaire rigidity or secret greed of the leaders of the proletariat. Verdi transforms this naive and unlikely formulation with music of extraordinary energy and rhythmic vitality, music more subtle than it seems at first hearing. There are scenes and arias that still sound like calls to arms and were clearly understood as such when they were first performed. Such pieces lend an immediacy to the otherwise veiled political message of these operas and call up feelings beyond those of the opera itself. Or consider Verdi’s treatment of character. Before Verdi, there were rarely any characters at all in musical drama, only a series of situations which allowed the singers to express a series of emotional states. Any attempt to find coherent psychological portrayal in these operas is misplaced ingenuity. The only coherence was the singer’s vocal technique.
Q. According to the passage, all of the following characterize musical drama before Verdi EXCEPT:
"Popular art" has a number of meanings, impossible to define with any precision, which range from folklore to junk. The poles are clear enough, but the middle tends to blur. The Hollywood Western of the 1930‘s, for example, has elements of folklore, but is closer to junk than to high art or folk art. The case of Giuseppe Verdi is an interesting one: he took a popular genre, bourgeois melodrama set to music and, without altering its fundamental nature, transmuted it into high art. This remains one of the greatest achievements in music, and one that cannot be fully appreciated without recognizing the essential trashiness of the genre. As an example of such a transmutation, consider what Verdi made of the typical political elements of nineteenth-century opera. Generally, in the plots of these operas, a hero or heroine— usually portrayed only as an individual, unfettered by class—is caught between the immoral corruption of the aristocracy and the doctrinaire rigidity or secret greed of the leaders of the proletariat. Verdi transforms this naive and unlikely formulation with music of extraordinary energy and rhythmic vitality, music more subtle than it seems at first hearing. There are scenes and arias that still sound like calls to arms and were clearly understood as such when they were first performed. Such pieces lend an immediacy to the otherwise veiled political message of these operas and call up feelings beyond those of the opera itself. Or consider Verdi’s treatment of character. Before Verdi, there were rarely any characters at all in musical drama, only a series of situations which allowed the singers to express a series of emotional states. Any attempt to find coherent psychological portrayal in these operas is misplaced ingenuity. The only coherence was the singer’s vocal technique.
Q. It can be inferred that the author regards the independence from social class of the heroes and heroines of nineteenth- century opera as
If Q means 'add to', J means 'multiply by', T means 'subtract from' and K means 'divide by' then 40 K 4 Q 5 J 2 T 6 =?
Present ages of Rajeev and Anand are in the ratio of 7: 10 respectively. Five years hence, the ratio of their ages will become 8: 11 respectively. If the Sum of the present age of Rajeev and Anand is ab. then, find what the unit digit of (ab) is?
Excluding stoppages, the speed of a train is 60 km/h and including stoppages the speed of the train is 50 km/h. For how much time does the train stops per hour?
One-way governments can decrease air pollution is to impose a tax on industrial carbon dioxide emissions. But why should governments consider a carbon tax when they could control emissions by establishing energy efficiency and conservation standards, by legislating against coal use, or by increasing investment in nuclear? The great virtue of such a tax is that it would provide incentives for industry to achieve emission reductions. Because oil emits more carbon dioxide per unit of energy generated than does natural gas, and coal more than oil, a carbon tax would vary with the type of fuel. Such a tax would induce industry to substitute less-polluting fuels for those carrying a higher tax and also to reduce the total use of energy.
Q. Which one of the following circumstances would most seriously undermine the conclusion “Such a tax would induce industry to substitute less- polluting fuels for those carrying a higher tax”
Directions : Symbols %, #, $, © are used with different meanings as explained below:
1. ‘P @ Q’ means ‘P is not greater than Q’.
2. ‘P % Q’ means ‘P is neither greater than nor equal to Q’.
3. ‘P # Q’ means ‘P is neither smaller than nor equal to Q’.
4. ‘P $ Q’ means ‘P is neither smaller than nor greater than Q’.
5. ‘P © Q’ means ‘P is not smaller than Q’.
Q. Three statements showing relationships have been given, which are followed by two conclusions (1) and (2). Assuming that the given statements are true, find out which conclusions(s) is/are definitely true.
Statements: W @ V, V # X, Y © V.
Conclusions:
X % Y
X $ W
Direction for: Each of the following questions is based on the following information:
1. Six flats on a floor in two rows facing North and South are allotted to P, Q R, S, T and U.
2. Q gets a North facing flat and is not next to S.
3. S and U get diagonally opposite flats.
4. R next to U, gets a south facing flat and T gets North facing flat.
If the flats of P and T are interchanged then whose flat will be next to that of U?
Direction for: Each of the following questions is based on the following information:
1. Six flats on a floor in two rows facing North and South are allotted to P, Q R, S, T and U.
2. Q gets a North facing flat and is not next to S.
3. S and U get diagonally opposite flats.
4. R next to U, gets a south facing flat and T gets North facing flat.
Which of the following combinations get south facing flats?
Direction for: Each of the following questions is based on the following information:
1. Six flats on a floor in two rows facing North and South are allotted to P, Q R, S, T and U.
2. Q gets a North facing flat and is not next to S.
3. S and U get diagonally opposite flats.
4. R next to U, gets a south facing flat and T gets North facing flat.
The flats of which of the other pairs than SU, is diagonally opposite to each other?
Correct the given equations by interchanging the two signs (10 - 14 ÷7 x 3 + 4 = 20)
Select the correct set of symbols which will fit in the given equation 5 0 6 8 = 48
In which direction is A from B?
Statement- (1) C is in the South from B which is in the West of A.
Statement- (2) B and D is in a straight line and D is in the South from A.
Directions: Symbols %, #, $, © are used with different meanings as explained below:
‘P @ Q’ means ‘P is not greater than Q’.
‘P % Q’ means ‘P is neither greater than nor equal to Q’.
‘P # Q’ means ‘P is neither smaller than nor equal to Q’.
‘P $ Q’ means ‘ P is neither smaller than nor greater than Q’ .
‘P © Q’ means ‘P is not smaller than Q’.
Three statements showing relationships have been given, which are followed by two conclusions (1) and (2). Assuming that the given statements are true, find out which conclusions(s) is/are definitely true.
Statements — M $ K, K © F, F % H. Conclusions—
1. M # F
2. M $ F
One year ago, the ratio between Rajeev’s salary and Shivani’s salary is 4:5. The ratio between their individual salary of the last year and current year is 2:5 and 10: 11 respectively. If the total current salary of Rajeev and Shivani is 6200. Then find the current salary of Shivani?
Directions (Q. 1-8) Read the following two passages and answer the items that follow each passage. Your answers to these items should be based on these passages only.
Passage 1
"Rent-seeking" is what economists call a special type of money-making: the sort made possible by political connections. This can range from outright graft to a lack of competition, poor regulation and the transfer of public assets to firms at bargain prices. Well-placed people have made their fortunes this way ever since rulers had enough power to issue profitable licences, permits and contracts to their cronies. In America, this system reached its apogee in the late 19th century, and a long and partially successful struggle against robber barons ensued. Antitrust rules broke monopolies such as John D. Rockefeller's Standard Oil. The flow of bribes to senators shrank.
In the emerging world, the past quarter-century has been great for rent-seekers. Soaring property prices have enriched developers who rely on approvals for projects. The commodities boom has inflated the value of oilfields and mines, which are invariably intertwined with the state. Some privatisations have let tycoon's milk monopolies or get assets cheaply. The links between politics and wealth are plainly visible in China, where a third of billionaires are party members.
Capitalism based on rent-seeking is not just unfair, but also bad for long-term growth. As our briefing on India explains, resources are misallocated: crummy roads are often the work of crony firms. Competition is repressed: Mexicans pay too much for their phones. Dynamic new firms are stifled by better-connected incumbents. And if linked to the financing of politics, rent-heavy capitalism sets a tone at the top that can let petty graft flourish. When ministers are on the take, why shouldn't underpaid junior officials be?
Q. Which of the following statements are valid with reference to the above passage?
1. Rent seeking was a fortune maker for the ruler's cronies
2. Only politicians can make money by seeking rent.
Passage 1
"Rent-seeking" is what economists call a special type of money-making: the sort made possible by political connections. This can range from outright graft to a lack of competition, poor regulation and the transfer of public assets to firms at bargain prices. Well-placed people have made their fortunes this way ever since rulers had enough power to issue profitable licences, permits and contracts to their cronies. In America, this system reached its apogee in the late 19th century, and a long and partially successful struggle against robber barons ensued. Antitrust rules broke monopolies such as John D. Rockefeller's Standard Oil. The flow of bribes to senators shrank.
In the emerging world, the past quarter-century has been great for rent-seekers. Soaring property prices have enriched developers who rely on approvals for projects. The commodities boom has inflated the value of oilfields and mines, which are invariably intertwined with the state. Some privatisations have let tycoon's milk monopolies or get assets cheaply. The links between politics and wealth are plainly visible in China, where a third of billionaires are party members.
Capitalism based on rent-seeking is not just unfair, but also bad for long-term growth. As our briefing on India explains, resources are misallocated: crummy roads are often the work of crony firms. Competition is repressed: Mexicans pay too much for their phones. Dynamic new firms are stifled by better-connected incumbents. And if linked to the financing of politics, rent-heavy capitalism sets a tone at the top that can let petty graft flourish. When ministers are on the take, why shouldn't underpaid junior officials be?
Q. According to the passage, which of the following statement(s) are NOT correct?
1. The rent seeking system ended the struggle against robber barons in America
2. China exemplifies the close relationship between politics and wealth
Passage 1
"Rent-seeking" is what economists call a special type of money-making: the sort made possible by political connections. This can range from outright graft to a lack of competition, poor regulation and the transfer of public assets to firms at bargain prices. Well-placed people have made their fortunes this way ever since rulers had enough power to issue profitable licences, permits and contracts to their cronies. In America, this system reached its apogee in the late 19th century, and a long and partially successful struggle against robber barons ensued. Antitrust rules broke monopolies such as John D. Rockefeller's Standard Oil. The flow of bribes to senators shrank.
In the emerging world, the past quarter-century has been great for rent-seekers. Soaring property prices have enriched developers who rely on approvals for projects. The commodities boom has inflated the value of oilfields and mines, which are invariably intertwined with the state. Some privatisations have let tycoon's milk monopolies or get assets cheaply. The links between politics and wealth are plainly visible in China, where a third of billionaires are party members.
Capitalism based on rent-seeking is not just unfair, but also bad for long-term growth. As our briefing on India explains, resources are misallocated: crummy roads are often the work of crony firms. Competition is repressed: Mexicans pay too much for their phones. Dynamic new firms are stifled by better-connected incumbents. And if linked to the financing of politics, rent-heavy capitalism sets a tone at the top that can let petty graft flourish. When ministers are on the take, why shouldn't underpaid junior officials be?
Q. The reason petty corruption in politics flourished is :
Passage 1
"Rent-seeking" is what economists call a special type of money-making: the sort made possible by political connections. This can range from outright graft to a lack of competition, poor regulation and the transfer of public assets to firms at bargain prices. Well-placed people have made their fortunes this way ever since rulers had enough power to issue profitable licences, permits and contracts to their cronies. In America, this system reached its apogee in the late 19th century, and a long and partially successful struggle against robber barons ensued. Antitrust rules broke monopolies such as John D. Rockefeller's Standard Oil. The flow of bribes to senators shrank.
In the emerging world, the past quarter-century has been great for rent-seekers. Soaring property prices have enriched developers who rely on approvals for projects. The commodities boom has inflated the value of oilfields and mines, which are invariably intertwined with the state. Some privatisations have let tycoon's milk monopolies or get assets cheaply. The links between politics and wealth are plainly visible in China, where a third of billionaires are party members.
Capitalism based on rent-seeking is not just unfair, but also bad for long-term growth. As our briefing on India explains, resources are misallocated: crummy roads are often the work of crony firms. Competition is repressed: Mexicans pay too much for their phones. Dynamic new firms are stifled by better-connected incumbents. And if linked to the financing of politics, rent-heavy capitalism sets a tone at the top that can let petty graft flourish. When ministers are on the take, why shouldn't underpaid junior officials be?
Q. Which of the following is caused by rent heavy Capitalism?
1. Competition is repressed
2. Inflation occurs
3. Bribery flourishes
4. Long term growth suffer
Passage 2
After the end of World War II, a pervasive, but unfortunately fallacious, economic perspective took hold. Based on the United States' successful emergence from the Depression, the idea that war was good for an economy became fashionable. However, linking the United States economic recovery with its entry into World War II is a prime example offlawed economic thinking.
Supporters of the war benefits economy theory hold that a country at war is a country with a booming economy. Industry must produce weapons, supplies, food, and clothing for the troops. The increased production necessitates the hiring of more people, reducing unemployment. More employment means more money in the pockets of citizens, who are then likely to go out and spend that money, helping the retail sector of the economy. Retail shops experience an increase in business and may need to hire more workers, further reducing unemployment and adding to the economic momentum. While this scenario sounds good in theory, it does not accurately represent what truly happens in a war time economy.
In reality, the government can fund a war in a combination of three ways. It can raise taxes, cut spending on other areas, or increase the national debt. Each of these strategies has a negative impact on the economy. An increase in taxes takes money out of an individual's hands, leading to a reduction in consumer spending.
Clearly, there is no net benefit to the economy in that case. Cutting spending in other areas has its costs as well, even if they are not as obvious.
Any reduction in government spending means the imposition of a greater burden on the benefactors of that government spending. Cutbacks in a particular program mean that the people who normally depend on that program now must spend more of their money to make up for the government cuts. This also takes money out of consumers' hands and leaves the economy depressed. Of course, a government could go into debt during the war, but such a strategy simply means that at some point in the future, taxes must be increased or spending decreased. Plus, the interest on the debt must be paid as well.
Q. The "pervasive...economic perspective" mentioned in line 1 took hold because
Passage 2
After the end of World War II, a pervasive, but unfortunately fallacious, economic perspective took hold. Based on the United States' successful emergence from the Depression, the idea that war was good for an economy became fashionable. However, linking the United States economic recovery with its entry into World War II is a prime example offlawed economic thinking.
Supporters of the war benefits economy theory hold that a country at war is a country with a booming economy. Industry must produce weapons, supplies, food, and clothing for the troops. The increased production necessitates the hiring of more people, reducing unemployment. More employment means more money in the pockets of citizens, who are then likely to go out and spend that money, helping the retail sector of the economy. Retail shops experience an increase in business and may need to hire more workers, further reducing unemployment and adding to the economic momentum. While this scenario sounds good in theory, it does not accurately represent what truly happens in a war time economy.
In reality, the government can fund a war in a combination of three ways. It can raise taxes, cut spending on other areas, or increase the national debt. Each of these strategies has a negative impact on the economy. An increase in taxes takes money out of an individual's hands, leading to a reduction in consumer spending.
Clearly, there is no net benefit to the economy in that case. Cutting spending in other areas has its costs as well, even if they are not as obvious.
Any reduction in government spending means the imposition of a greater burden on the benefactors of that government spending. Cutbacks in a particular program mean that the people who normally depend on that program now must spend more of their money to make up for the government cuts. This also takes money out of consumers' hands and leaves the economy depressed. Of course, a government could go into debt during the war, but such a strategy simply means that at some point in the future, taxes must be increased or spending decreased. Plus, the interest on the debt must be paid as well.
Q. Which of the following situations best mirrors the effect that cutting spending in government programs has, as detailed in the passage?