Sham Sunder asked   •  23 minutes ago

​The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The passage suggests that bank managers failed to consider whether or not the service improvement
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Kamla Devi asked   •  45 minutes ago

1978 के 44 वें संशोधन अधिनियम ने संपत्ति के अधिकार को मौलिक अधिकारों की सूची से हटा दिया। निम्नलिखित में से कौन से अन्य महत्वपूर्ण बदलाव हैं जो 44 वें संशोधन में पेश किए गए हैं?
1. इसने राष्ट्रपति पर बाध्यकारी केंद्रीय मंत्रिपरिषद की सलाह को आधार बनाया।
2. इसने उस जमीन को चौड़ा किया जिस पर राष्ट्रीय आपातकाल को अनुच्छेद 352 के तहत घोषित किया जा सकता है
। 3. इसने राष्ट्रीय आपातकाल के दौरान बोलने की स्वतंत्रता के अधिकार के निलंबन पर संविधान के दायरे को प्रतिबंधित कर दिया।
नीचे दिए गए कोड का उपयोग करके सही उत्तर चुनें।
  • a)
    केवल 1
  • b)
    केवल 1 और 3
  • c)
    केवल 3
  • d)
    2 और 3 ही
Correct answer is option 'C'. Can you explain this answer?

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