CBSE Class 12 Business Studies: Question Paper for 2019 (Term-II) | Toppers Answer Sheets for Class 12 PDF Download

 Page 1


     
 66/2/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series BVM/2   
H$moS> Z§.        
 
                                                                                 Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/2/1
 
Page 2


     
 66/2/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series BVM/2   
H$moS> Z§.        
 
                                                                                 Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/2/1
 
     
 66/2/1 2 
gm_mÝ` {ZX}e : 
(i) Bg àíZ-nÌ _| nm±M IÊS> h¢ : A, ~, g, X VWm ` &   
(ii) IÊS> A _| 1 A§H$ dmbo àíZ 1 go 8 VH$ h¢ & {OZH$m CÎma EH$ eãX AWdm EH$ dmŠ` _| hmo & 
(iii) IÊS> ~ _| 3 A§H$ dmbo àíZ 9 go 13 VH$ h¢ & {OZH$m CÎma 50 – 75 eãXm§o _| hmo & 
(iv) IÊS> g _| 4 A§H$ dmbo àíZ 14 go 19  VH$ h¢ & {OZH$m CÎma bJ^J 120 eãXm§o _| hmo & 
(v) IÊS> X _| 5 A§H$ dmbo àíZ 20 go 22 VH$ h¢ & {OZH$m CÎma bJ^J 150 eãXm§o _| hmo & 
(vi) IÊS> ` _| 6 A§H$ dmbo àíZ 23 go 25 VH$ h¢ & {OZH$m CÎma bJ^J 200 eãXm§o _| hmo & 
(vii) àíZ-nÌ _| H$moB© g_J«-M`Z-{dH$ën CnbãY Zht h¡, VWm{n EH$ A§H$ dmbo 3 n«íZm| _§o, VrZ 
A§H$ dmbo 2 n«íZm| _§o, Mma A§H$ dmbo 2 n«íZm| _§o, nm±M A§H$ dmbo 1 n«íZ _§o VWm N>: A§H$ 
dmbo 1 n«íZ _§o {dH$ën CnbãY h¢ & Eogo àíZm| _|o AmnH$mo Ho$db EH$ {dH$ën H$m hr CÎma 
XoZm h¡ & 
General Instructions :  
(i) This question paper contains five Sections : A, B, C, D and E. 
(ii) Section A contains questions 1 to 8 carrying one mark each. Answers to 
these questions may be given in one word or a sentence. 
(iii) Section B contains questions 9 to 13 carrying three marks each. Answers 
to these questions may be given in 50 – 75 words. 
(iv) Section C contains questions 14 to 19 carrying four marks each. Answers 
to these questions may be given in about 120 words. 
(v) Section D contains questions 20 to 22 carrying five marks each. Answers 
to these questions may be given in about 150 words. 
(vi) Section E contains questions 23 to 25 carrying six marks each. Answers to 
these questions may be given in about 200 words. 
(vii) There is no over-all-choice in the question paper, however an internal 
choice has been provided in 3 questions of one mark, 2 questions of three 
marks, 2 questions of four marks, 1 question of five marks and 1 question 
of six marks. You have to attempt only one of the choices in such questions. 
Page 3


     
 66/2/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series BVM/2   
H$moS> Z§.        
 
                                                                                 Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/2/1
 
     
 66/2/1 2 
gm_mÝ` {ZX}e : 
(i) Bg àíZ-nÌ _| nm±M IÊS> h¢ : A, ~, g, X VWm ` &   
(ii) IÊS> A _| 1 A§H$ dmbo àíZ 1 go 8 VH$ h¢ & {OZH$m CÎma EH$ eãX AWdm EH$ dmŠ` _| hmo & 
(iii) IÊS> ~ _| 3 A§H$ dmbo àíZ 9 go 13 VH$ h¢ & {OZH$m CÎma 50 – 75 eãXm§o _| hmo & 
(iv) IÊS> g _| 4 A§H$ dmbo àíZ 14 go 19  VH$ h¢ & {OZH$m CÎma bJ^J 120 eãXm§o _| hmo & 
(v) IÊS> X _| 5 A§H$ dmbo àíZ 20 go 22 VH$ h¢ & {OZH$m CÎma bJ^J 150 eãXm§o _| hmo & 
(vi) IÊS> ` _| 6 A§H$ dmbo àíZ 23 go 25 VH$ h¢ & {OZH$m CÎma bJ^J 200 eãXm§o _| hmo & 
(vii) àíZ-nÌ _| H$moB© g_J«-M`Z-{dH$ën CnbãY Zht h¡, VWm{n EH$ A§H$ dmbo 3 n«íZm| _§o, VrZ 
A§H$ dmbo 2 n«íZm| _§o, Mma A§H$ dmbo 2 n«íZm| _§o, nm±M A§H$ dmbo 1 n«íZ _§o VWm N>: A§H$ 
dmbo 1 n«íZ _§o {dH$ën CnbãY h¢ & Eogo àíZm| _|o AmnH$mo Ho$db EH$ {dH$ën H$m hr CÎma 
XoZm h¡ & 
General Instructions :  
(i) This question paper contains five Sections : A, B, C, D and E. 
(ii) Section A contains questions 1 to 8 carrying one mark each. Answers to 
these questions may be given in one word or a sentence. 
(iii) Section B contains questions 9 to 13 carrying three marks each. Answers 
to these questions may be given in 50 – 75 words. 
(iv) Section C contains questions 14 to 19 carrying four marks each. Answers 
to these questions may be given in about 120 words. 
(v) Section D contains questions 20 to 22 carrying five marks each. Answers 
to these questions may be given in about 150 words. 
(vi) Section E contains questions 23 to 25 carrying six marks each. Answers to 
these questions may be given in about 200 words. 
(vii) There is no over-all-choice in the question paper, however an internal 
choice has been provided in 3 questions of one mark, 2 questions of three 
marks, 2 questions of four marks, 1 question of five marks and 1 question 
of six marks. You have to attempt only one of the choices in such questions. 
     
 66/2/1 3 P.T.O. 
IÊS> A 
SECTION A 
 
1. Xmg "J¡_Q> {b{_Q>oS>' Ho$ à~ÝY {ZXoeH$ h¢ Omo {d{^Þ àH$ma H$m nZra ~Zm ahr h¡ & CgHo$ 
AYrZ EH$ Hw$eb Q>r_ H$m_ H$a ahr h¡ {Og_| CËnmXZ à~ÝYH$ ? aOV, {dnUZ  
à~ÝYH$ ? {dZ` VWm {dÎm à~ÝYH$ ? A{XV h¢ & do Xmg Ûmam ~ZmB© JB© Zr{V`m| H$mo g_PVo 
h¢, CZH$m {díbofU H$aVo h¢, Bgo AmídñV H$aVo h¢ {H$ CZHo$ {d^mJ _| Cn`wº$ _mZd e{º$ 
hmo, CÝh| Amdí`H$ H$m`© Xm{`Ëd gm¢nVo h¢ VWm BpÀN>V CÔoí`m| H$s àm{ßV Ho$ {bE CÝh| 
A{^ào[aV H$aVo h¢ & 
 Cn`w©º$ C{„{IV H$m`m] Ho$ A{V[aº$ EH$ Am¡a H$m`© H$m CëboI H$s{OE {OgH$m {ZînmXZ  
Bg Q>r_ Ûmam Cg ñVa na {H$`m Om gH$Vm h¡, {Og na `h H$m`© H$a ahr h¡ &  1 
Das is the Managing Director of ‘Gamut Ltd.’, manufacturing different 
varieties of cheese. He has an efficient team working under him 
consisting of Rajat ? the Production manager, Vinay ? the Marketing 
manager and Adit ? the Finance manager. They understand and 
interpret the policies made by Das, ensure that their departments have 
adequate manpower, assign them the necessary duties and motivate 
them to achieve the desired objectives. 
State one more function other than those mentioned above, that this 
team may perform at the level they are working.   
2. "àdmh' Ho$ AmYma na "A{YH$ma' VWm "CÎmaXm{`Ëd' _| AÝVa ñnîQ> H$s{OE &  1 
AWdm 
 "AW©' Ho$ AmYma na "CÎmaXm{`Ëd' VWm "CÎmaXo`Vm' _| AÝVa ñnîQ> H$s{OE &  1  
Differentiate between ‘Authority’ and ‘Responsibility’ on the basis of 
‘flow’. 
OR 
Distinguish between ‘Responsibility’ and ‘Accountability’ on the basis of 
‘meaning’. 
Page 4


     
 66/2/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series BVM/2   
H$moS> Z§.        
 
                                                                                 Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/2/1
 
     
 66/2/1 2 
gm_mÝ` {ZX}e : 
(i) Bg àíZ-nÌ _| nm±M IÊS> h¢ : A, ~, g, X VWm ` &   
(ii) IÊS> A _| 1 A§H$ dmbo àíZ 1 go 8 VH$ h¢ & {OZH$m CÎma EH$ eãX AWdm EH$ dmŠ` _| hmo & 
(iii) IÊS> ~ _| 3 A§H$ dmbo àíZ 9 go 13 VH$ h¢ & {OZH$m CÎma 50 – 75 eãXm§o _| hmo & 
(iv) IÊS> g _| 4 A§H$ dmbo àíZ 14 go 19  VH$ h¢ & {OZH$m CÎma bJ^J 120 eãXm§o _| hmo & 
(v) IÊS> X _| 5 A§H$ dmbo àíZ 20 go 22 VH$ h¢ & {OZH$m CÎma bJ^J 150 eãXm§o _| hmo & 
(vi) IÊS> ` _| 6 A§H$ dmbo àíZ 23 go 25 VH$ h¢ & {OZH$m CÎma bJ^J 200 eãXm§o _| hmo & 
(vii) àíZ-nÌ _| H$moB© g_J«-M`Z-{dH$ën CnbãY Zht h¡, VWm{n EH$ A§H$ dmbo 3 n«íZm| _§o, VrZ 
A§H$ dmbo 2 n«íZm| _§o, Mma A§H$ dmbo 2 n«íZm| _§o, nm±M A§H$ dmbo 1 n«íZ _§o VWm N>: A§H$ 
dmbo 1 n«íZ _§o {dH$ën CnbãY h¢ & Eogo àíZm| _|o AmnH$mo Ho$db EH$ {dH$ën H$m hr CÎma 
XoZm h¡ & 
General Instructions :  
(i) This question paper contains five Sections : A, B, C, D and E. 
(ii) Section A contains questions 1 to 8 carrying one mark each. Answers to 
these questions may be given in one word or a sentence. 
(iii) Section B contains questions 9 to 13 carrying three marks each. Answers 
to these questions may be given in 50 – 75 words. 
(iv) Section C contains questions 14 to 19 carrying four marks each. Answers 
to these questions may be given in about 120 words. 
(v) Section D contains questions 20 to 22 carrying five marks each. Answers 
to these questions may be given in about 150 words. 
(vi) Section E contains questions 23 to 25 carrying six marks each. Answers to 
these questions may be given in about 200 words. 
(vii) There is no over-all-choice in the question paper, however an internal 
choice has been provided in 3 questions of one mark, 2 questions of three 
marks, 2 questions of four marks, 1 question of five marks and 1 question 
of six marks. You have to attempt only one of the choices in such questions. 
     
 66/2/1 3 P.T.O. 
IÊS> A 
SECTION A 
 
1. Xmg "J¡_Q> {b{_Q>oS>' Ho$ à~ÝY {ZXoeH$ h¢ Omo {d{^Þ àH$ma H$m nZra ~Zm ahr h¡ & CgHo$ 
AYrZ EH$ Hw$eb Q>r_ H$m_ H$a ahr h¡ {Og_| CËnmXZ à~ÝYH$ ? aOV, {dnUZ  
à~ÝYH$ ? {dZ` VWm {dÎm à~ÝYH$ ? A{XV h¢ & do Xmg Ûmam ~ZmB© JB© Zr{V`m| H$mo g_PVo 
h¢, CZH$m {díbofU H$aVo h¢, Bgo AmídñV H$aVo h¢ {H$ CZHo$ {d^mJ _| Cn`wº$ _mZd e{º$ 
hmo, CÝh| Amdí`H$ H$m`© Xm{`Ëd gm¢nVo h¢ VWm BpÀN>V CÔoí`m| H$s àm{ßV Ho$ {bE CÝh| 
A{^ào[aV H$aVo h¢ & 
 Cn`w©º$ C{„{IV H$m`m] Ho$ A{V[aº$ EH$ Am¡a H$m`© H$m CëboI H$s{OE {OgH$m {ZînmXZ  
Bg Q>r_ Ûmam Cg ñVa na {H$`m Om gH$Vm h¡, {Og na `h H$m`© H$a ahr h¡ &  1 
Das is the Managing Director of ‘Gamut Ltd.’, manufacturing different 
varieties of cheese. He has an efficient team working under him 
consisting of Rajat ? the Production manager, Vinay ? the Marketing 
manager and Adit ? the Finance manager. They understand and 
interpret the policies made by Das, ensure that their departments have 
adequate manpower, assign them the necessary duties and motivate 
them to achieve the desired objectives. 
State one more function other than those mentioned above, that this 
team may perform at the level they are working.   
2. "àdmh' Ho$ AmYma na "A{YH$ma' VWm "CÎmaXm{`Ëd' _| AÝVa ñnîQ> H$s{OE &  1 
AWdm 
 "AW©' Ho$ AmYma na "CÎmaXm{`Ëd' VWm "CÎmaXo`Vm' _| AÝVa ñnîQ> H$s{OE &  1  
Differentiate between ‘Authority’ and ‘Responsibility’ on the basis of 
‘flow’. 
OR 
Distinguish between ‘Responsibility’ and ‘Accountability’ on the basis of 
‘meaning’. 
     
 66/2/1 4 
3. "{Z`_' H$m Š`m AW© h¡ ?   1 
   AWdm 
 "g§JR>Z' H$mo n[a^m{fV H$s{OE & 1  
What is meant by ‘Rule’ ? 
   OR 
Define ‘Organising’.  
4. "{ZX}eZ' H$s {H$Ýht Xmo {deofVmAm| H$m CëboI H$s{OE &  1 
   AWdm 
 "AndmX Ûmam à~ÝY' H$m AW© Xr{OE &  1  
State any two characteristics of ‘Directing’. 
   OR 
Give the meaning of ‘Management by Exception’.   
 
5. H$_b EH$ bonQ>m°n {Z_m©Ur H$ånZr "gmo{H$`m {b{_Q>oS>' H$s Agoå~br BH$mB© _| Q>mobr Zm`H$ 
Ho$ ê$n _| H$m`© H$a ahm h¡ & dh Xg à{e{jV H$m_Jmam| H$m n`©dojU H$m`© H$aVm h¡, Omo 
bonQ>m°n H$s {d{^Þ àH$ma H$s Agoå~br J{V{d{Y`m| H$m {ZînmXZ H$aVo h¢ & EH$ {XZ O~ 
dh H$m_Jmam| Ho$ H$m`© H$m n`©dojU H$a ahm Wm, CgZo EH$ H$m_Jma AemoH$ H$mo H$hm {H$ 
CgHo$ H$m`© _| gwYma bm`m Om gH$Vm h¡ & AemoH$ Zo H$_b H$s {Q>ßnUr H$mo g_Pm {H$ 
CgH$m H$m`© AÀN>m Zht Wm &  
 Bg pñW{V _| à^mdr g§àofU H$s ~mYm Ho$ àH$ma H$s nhMmZ H$s{OE &   1 
Kamal is working as a gang boss in the assembly unit of ‘Sokia Ltd.’, a  
laptop manufacturing company. He supervises the work of ten trained 
workers who perform the various activities related to the assembly of the 
laptops. One day when he was supervising the work of his workers, he 
told Ashok, a worker that his work could be improved. Ashok interpreted 
the comments of Kamal as that his work was not good.  
Identify the type of barrier to effective communication in this case.    
Page 5


     
 66/2/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series BVM/2   
H$moS> Z§.        
 
                                                                                 Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/2/1
 
     
 66/2/1 2 
gm_mÝ` {ZX}e : 
(i) Bg àíZ-nÌ _| nm±M IÊS> h¢ : A, ~, g, X VWm ` &   
(ii) IÊS> A _| 1 A§H$ dmbo àíZ 1 go 8 VH$ h¢ & {OZH$m CÎma EH$ eãX AWdm EH$ dmŠ` _| hmo & 
(iii) IÊS> ~ _| 3 A§H$ dmbo àíZ 9 go 13 VH$ h¢ & {OZH$m CÎma 50 – 75 eãXm§o _| hmo & 
(iv) IÊS> g _| 4 A§H$ dmbo àíZ 14 go 19  VH$ h¢ & {OZH$m CÎma bJ^J 120 eãXm§o _| hmo & 
(v) IÊS> X _| 5 A§H$ dmbo àíZ 20 go 22 VH$ h¢ & {OZH$m CÎma bJ^J 150 eãXm§o _| hmo & 
(vi) IÊS> ` _| 6 A§H$ dmbo àíZ 23 go 25 VH$ h¢ & {OZH$m CÎma bJ^J 200 eãXm§o _| hmo & 
(vii) àíZ-nÌ _| H$moB© g_J«-M`Z-{dH$ën CnbãY Zht h¡, VWm{n EH$ A§H$ dmbo 3 n«íZm| _§o, VrZ 
A§H$ dmbo 2 n«íZm| _§o, Mma A§H$ dmbo 2 n«íZm| _§o, nm±M A§H$ dmbo 1 n«íZ _§o VWm N>: A§H$ 
dmbo 1 n«íZ _§o {dH$ën CnbãY h¢ & Eogo àíZm| _|o AmnH$mo Ho$db EH$ {dH$ën H$m hr CÎma 
XoZm h¡ & 
General Instructions :  
(i) This question paper contains five Sections : A, B, C, D and E. 
(ii) Section A contains questions 1 to 8 carrying one mark each. Answers to 
these questions may be given in one word or a sentence. 
(iii) Section B contains questions 9 to 13 carrying three marks each. Answers 
to these questions may be given in 50 – 75 words. 
(iv) Section C contains questions 14 to 19 carrying four marks each. Answers 
to these questions may be given in about 120 words. 
(v) Section D contains questions 20 to 22 carrying five marks each. Answers 
to these questions may be given in about 150 words. 
(vi) Section E contains questions 23 to 25 carrying six marks each. Answers to 
these questions may be given in about 200 words. 
(vii) There is no over-all-choice in the question paper, however an internal 
choice has been provided in 3 questions of one mark, 2 questions of three 
marks, 2 questions of four marks, 1 question of five marks and 1 question 
of six marks. You have to attempt only one of the choices in such questions. 
     
 66/2/1 3 P.T.O. 
IÊS> A 
SECTION A 
 
1. Xmg "J¡_Q> {b{_Q>oS>' Ho$ à~ÝY {ZXoeH$ h¢ Omo {d{^Þ àH$ma H$m nZra ~Zm ahr h¡ & CgHo$ 
AYrZ EH$ Hw$eb Q>r_ H$m_ H$a ahr h¡ {Og_| CËnmXZ à~ÝYH$ ? aOV, {dnUZ  
à~ÝYH$ ? {dZ` VWm {dÎm à~ÝYH$ ? A{XV h¢ & do Xmg Ûmam ~ZmB© JB© Zr{V`m| H$mo g_PVo 
h¢, CZH$m {díbofU H$aVo h¢, Bgo AmídñV H$aVo h¢ {H$ CZHo$ {d^mJ _| Cn`wº$ _mZd e{º$ 
hmo, CÝh| Amdí`H$ H$m`© Xm{`Ëd gm¢nVo h¢ VWm BpÀN>V CÔoí`m| H$s àm{ßV Ho$ {bE CÝh| 
A{^ào[aV H$aVo h¢ & 
 Cn`w©º$ C{„{IV H$m`m] Ho$ A{V[aº$ EH$ Am¡a H$m`© H$m CëboI H$s{OE {OgH$m {ZînmXZ  
Bg Q>r_ Ûmam Cg ñVa na {H$`m Om gH$Vm h¡, {Og na `h H$m`© H$a ahr h¡ &  1 
Das is the Managing Director of ‘Gamut Ltd.’, manufacturing different 
varieties of cheese. He has an efficient team working under him 
consisting of Rajat ? the Production manager, Vinay ? the Marketing 
manager and Adit ? the Finance manager. They understand and 
interpret the policies made by Das, ensure that their departments have 
adequate manpower, assign them the necessary duties and motivate 
them to achieve the desired objectives. 
State one more function other than those mentioned above, that this 
team may perform at the level they are working.   
2. "àdmh' Ho$ AmYma na "A{YH$ma' VWm "CÎmaXm{`Ëd' _| AÝVa ñnîQ> H$s{OE &  1 
AWdm 
 "AW©' Ho$ AmYma na "CÎmaXm{`Ëd' VWm "CÎmaXo`Vm' _| AÝVa ñnîQ> H$s{OE &  1  
Differentiate between ‘Authority’ and ‘Responsibility’ on the basis of 
‘flow’. 
OR 
Distinguish between ‘Responsibility’ and ‘Accountability’ on the basis of 
‘meaning’. 
     
 66/2/1 4 
3. "{Z`_' H$m Š`m AW© h¡ ?   1 
   AWdm 
 "g§JR>Z' H$mo n[a^m{fV H$s{OE & 1  
What is meant by ‘Rule’ ? 
   OR 
Define ‘Organising’.  
4. "{ZX}eZ' H$s {H$Ýht Xmo {deofVmAm| H$m CëboI H$s{OE &  1 
   AWdm 
 "AndmX Ûmam à~ÝY' H$m AW© Xr{OE &  1  
State any two characteristics of ‘Directing’. 
   OR 
Give the meaning of ‘Management by Exception’.   
 
5. H$_b EH$ bonQ>m°n {Z_m©Ur H$ånZr "gmo{H$`m {b{_Q>oS>' H$s Agoå~br BH$mB© _| Q>mobr Zm`H$ 
Ho$ ê$n _| H$m`© H$a ahm h¡ & dh Xg à{e{jV H$m_Jmam| H$m n`©dojU H$m`© H$aVm h¡, Omo 
bonQ>m°n H$s {d{^Þ àH$ma H$s Agoå~br J{V{d{Y`m| H$m {ZînmXZ H$aVo h¢ & EH$ {XZ O~ 
dh H$m_Jmam| Ho$ H$m`© H$m n`©dojU H$a ahm Wm, CgZo EH$ H$m_Jma AemoH$ H$mo H$hm {H$ 
CgHo$ H$m`© _| gwYma bm`m Om gH$Vm h¡ & AemoH$ Zo H$_b H$s {Q>ßnUr H$mo g_Pm {H$ 
CgH$m H$m`© AÀN>m Zht Wm &  
 Bg pñW{V _| à^mdr g§àofU H$s ~mYm Ho$ àH$ma H$s nhMmZ H$s{OE &   1 
Kamal is working as a gang boss in the assembly unit of ‘Sokia Ltd.’, a  
laptop manufacturing company. He supervises the work of ten trained 
workers who perform the various activities related to the assembly of the 
laptops. One day when he was supervising the work of his workers, he 
told Ashok, a worker that his work could be improved. Ashok interpreted 
the comments of Kamal as that his work was not good.  
Identify the type of barrier to effective communication in this case.    
     
 66/2/1 5 P.T.O. 
6. `h ~mµOma {dÎmr` n[agån{Îm Ho$ H«$` Ed§ {dH«$` _| IarXZo Am¡a ~oMZo dmbo XmoZm| hr Ho$ 
g_`, à`mg Ed§ YZ H$mo ~MmVm h¡ Omo CÝh| EH$-Xÿgao H$mo ImoOZo na IM© H$aZm  
n‹S>Vm &  
 ~mµOma H$m Zm_ Xr{OE VWm `hm± g§X{^©V H$m`© H$s nhMmZ H$s{OE & 1 
This market helps to save time, effort and money that both buyers and 
sellers of a financial asset would have to otherwise spend to try and find 
each other. 
Name the market and identify the function being referred to.  
7. Hw$_ma EH$ H$_ BªYZ Cn`moJ H$aZo dmbr VWm Ý`yZV_ àXÿfU dmbo ZdrZV_ _mZX§S>m| dmbr 
H$ma IarXZm MmhVm Wm & CgZo Eogr H$ma àñVm{dV H$aZo dmbm EH$ {dkmnZ XoIm VWm Cg 
H$ånZr Ho$ emoê$_ _| J`m Ohm± H$ma àX{e©V H$s JB© Wr & ~mVMrV H$aVo g_` {dnUZ 
à~§YH$ Zo ~Vm`m {H$ H$ånZr CYma gw{dYmE±, aIaImd godmE± VWm AÝ` ~hþV-gr à^mdr 
godmE± àXmZ H$a ahr h¡ {Oggo ~ma-~ma H«$` H$aZo VWm CËnmX Ho$ ~«mÝS> Ho$ à{V ñdm{_^{º$ 
(~«m§S> {Zð>m) {dH${gV H$aZo _| AË`{YH$ ghm`Vm {_bVr h¡ &  
 {dnUZ à~§Y Ho$ Cg H$m`© H$s nhMmZ H$s{OE {OgHo$ {df` _| {dnUZ à~§YH$ Hw$_ma go 
MMm© H$a ahm Wm &  1 
Kumar wanted to purchase a fuel efficient car having the latest 
standards regarding minimisation of pollution. He saw an advertisement 
offering such a car and visited the showroom of the company wherein the 
car was displayed. In his discussion, the Marketing manager told him 
that the company is providing credit facilities, maintenance services and 
many other effective services which are helping in bringing repeat sales 
and developing brand loyalty. 
Identify the marketing function which the Marketing manager was 
discussing with Kumar.  
8. "AëQ´>m Q>obr{dO§g {b{_Q>oS>' AnZo 90'' Ho$ Q>r.dr. goQ²>g H$mo 1 _mM©, 2019 go ewê$ H$aHo$ 
EH$ _mh H$s Ad{Y Ho$ {bE < 15,000 Ho$ {S>ñH$mC§Q> na ~oMZo H$m àñVmd H$a ahr h¡ &  
 "AëQ´>m Q>obr{dO§g {b{_Q>oS>' Ûmam Cn`moJ H$s JB© {dH«$` àdV©Z J{V{d{Y H$s nhMmZ  
H$s{OE &  1 
‘Ultra Televisions Ltd.’ is offering its 90'' TV sets at a discount of  
< 15,000 for a  period of one month starting from 1
st
 March, 2019. 
Identify the sales promotion activity used by ‘Ultra Televisions Ltd.’.