CBSE Class 12 Business Studies: Question Paper for 2017 (Term-II) | Toppers Answer Sheets for Class 12 PDF Download

 Page 1


66/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series GBM   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/1
 
Page 2


66/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series GBM   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/1
 
66/1 2 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. {ZX}eZ Ho$ EH$ VÎd Ho$ ê$n _| ‘n`©dojU’ H$m AW© Xr{OE &  1 
Give the meaning of ‘supervision’ as an element of directing. 
2. ‘Am¡nMm[aH$’ VWm ‘AZm¡nMm[aH$’ g§JR>Z _| ‘g§àofU àdmh’ Ho$ AmYma na AÝVa ñnîQ>  
H$s{OE &  1 
Differentiate between ‘formal’ and ‘informal’ organisation on the basis of 
‘flow of communication’. 
3. M`Z à{H«$`m _| ‘H$m¡eb narjm’ Š`m| br OmVr h¡ ?  1 
Why is ‘Aptitude Test’ conducted in the process of selection ? 
Page 3


66/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series GBM   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/1
 
66/1 2 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. {ZX}eZ Ho$ EH$ VÎd Ho$ ê$n _| ‘n`©dojU’ H$m AW© Xr{OE &  1 
Give the meaning of ‘supervision’ as an element of directing. 
2. ‘Am¡nMm[aH$’ VWm ‘AZm¡nMm[aH$’ g§JR>Z _| ‘g§àofU àdmh’ Ho$ AmYma na AÝVa ñnîQ>  
H$s{OE &  1 
Differentiate between ‘formal’ and ‘informal’ organisation on the basis of 
‘flow of communication’. 
3. M`Z à{H«$`m _| ‘H$m¡eb narjm’ Š`m| br OmVr h¡ ?  1 
Why is ‘Aptitude Test’ conducted in the process of selection ? 
66/1 3 P.T.O. 
4. ^JdVr BÝQ>aàmBµOoO EH$ à{gÕ ~«mÊS> Ho$ dmVmZwHy$bZ g§`§Ìm| Ho$ {dnUZ _| bJr EH$ H$ånZr 
h¡ & H$ånZr Ho$ Mma _w»` H$m`m] ? H«$`, {dH«$`, {dÎm VWm {Z`w{º$H$aU dmbm EH$ 
H$m`m©Ë_H$ T>m±Mm h¡ & CËnmX H$s _m±J ~‹T>Zo na H$ånZr Zo A{YH$ H$_©Mm[a`m| H$s ^Vu H$m 
{ZU©` {b`m &  
 Cg AdYmaUm H$s nhMmZ H$s{OE Omo _mZd g§gmYZ à~§YH$ H$mo CnbãY H$_©Mm[a`m| H$s 
g§»`m VWm àH$ma H$m nVm bJmZo _| ghm`H$ hmoJr Vm{H$ dh àË`oH$ {d^mJ Ho$ {bE 
Amdí`H$ ì`{º$`m| H$s g§»`m Ho$ ~mao _| {ZU©` bo gHo$ VWm CZH$s ^Vu H$a gHo$ &  1 
Bhagwati Enterprises is a company engaged in the marketing of  
air-conditioners of a famous brand. The company has a functional 
structure with four main functions ? Purchase, Sales, Finance and 
Staffing. As the demand for the product grew, the company decided to 
recruit more employees. 
Identify the concept which will help the Human Resource Manager to 
find out the number and type of personnel available so that he could 
decide and recruit the required number of persons for each department. 
 
5. B©em _erÝg 1960 go JwUdÎmm dmbr {gbmB© _erZm| H$m EH$ à{gÕ Zm_ Wm & {nN>bo VrZ 
_mh _| CËnmXZ KQ>Zo Ho$ H$maU B©em _erÝg Ho$ ñdm_r, lr gwaoe, ì`mHw$b Wo & CÝhm|Zo 
CËnmXZ à~§YH$ H$mo BgHo$ H$maU H$m nVm bJmZo H$m {ZX}e {X`m & CËnmXZ à~§YH$ Zo {d{^Þ 
n`©dojH$m| H$mo CZHo$ AYrZ H$m`© H$aZo dmbo H$_©Mm[a`m| H$m {ZînmXZ à{VdoXZ V¡`ma H$aZo H$m 
AmXoe {X`m &    
 CËnmXZ à~§YH$ Ûmam {bE JE Cg MaU H$s nhMmZ H$s{OE Omo à~§Y Ho$ EH$ H$m`© go 
gå~pÝYV h¡ &  1 
Isha Machines was a renowned name for quality sewing machines since 
1960. Mr. Suresh, the owner of Isha Machines, was worried as the 
production had declined during the last three months. He directed the 
Production Manager to find out the reason. The Production Manager 
ordered the different supervisors to prepare a performance report of the 
workers working under them. 
Identify the step taken by the Production Manager that is related to one 
of the functions of management. 
6. ‘ny±Or g§aMZm’ H$m Š`m AW© h¡ ?  1 
What is meant by ‘Capital Structure’ ? 
Page 4


66/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series GBM   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/1
 
66/1 2 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. {ZX}eZ Ho$ EH$ VÎd Ho$ ê$n _| ‘n`©dojU’ H$m AW© Xr{OE &  1 
Give the meaning of ‘supervision’ as an element of directing. 
2. ‘Am¡nMm[aH$’ VWm ‘AZm¡nMm[aH$’ g§JR>Z _| ‘g§àofU àdmh’ Ho$ AmYma na AÝVa ñnîQ>  
H$s{OE &  1 
Differentiate between ‘formal’ and ‘informal’ organisation on the basis of 
‘flow of communication’. 
3. M`Z à{H«$`m _| ‘H$m¡eb narjm’ Š`m| br OmVr h¡ ?  1 
Why is ‘Aptitude Test’ conducted in the process of selection ? 
66/1 3 P.T.O. 
4. ^JdVr BÝQ>aàmBµOoO EH$ à{gÕ ~«mÊS> Ho$ dmVmZwHy$bZ g§`§Ìm| Ho$ {dnUZ _| bJr EH$ H$ånZr 
h¡ & H$ånZr Ho$ Mma _w»` H$m`m] ? H«$`, {dH«$`, {dÎm VWm {Z`w{º$H$aU dmbm EH$ 
H$m`m©Ë_H$ T>m±Mm h¡ & CËnmX H$s _m±J ~‹T>Zo na H$ånZr Zo A{YH$ H$_©Mm[a`m| H$s ^Vu H$m 
{ZU©` {b`m &  
 Cg AdYmaUm H$s nhMmZ H$s{OE Omo _mZd g§gmYZ à~§YH$ H$mo CnbãY H$_©Mm[a`m| H$s 
g§»`m VWm àH$ma H$m nVm bJmZo _| ghm`H$ hmoJr Vm{H$ dh àË`oH$ {d^mJ Ho$ {bE 
Amdí`H$ ì`{º$`m| H$s g§»`m Ho$ ~mao _| {ZU©` bo gHo$ VWm CZH$s ^Vu H$a gHo$ &  1 
Bhagwati Enterprises is a company engaged in the marketing of  
air-conditioners of a famous brand. The company has a functional 
structure with four main functions ? Purchase, Sales, Finance and 
Staffing. As the demand for the product grew, the company decided to 
recruit more employees. 
Identify the concept which will help the Human Resource Manager to 
find out the number and type of personnel available so that he could 
decide and recruit the required number of persons for each department. 
 
5. B©em _erÝg 1960 go JwUdÎmm dmbr {gbmB© _erZm| H$m EH$ à{gÕ Zm_ Wm & {nN>bo VrZ 
_mh _| CËnmXZ KQ>Zo Ho$ H$maU B©em _erÝg Ho$ ñdm_r, lr gwaoe, ì`mHw$b Wo & CÝhm|Zo 
CËnmXZ à~§YH$ H$mo BgHo$ H$maU H$m nVm bJmZo H$m {ZX}e {X`m & CËnmXZ à~§YH$ Zo {d{^Þ 
n`©dojH$m| H$mo CZHo$ AYrZ H$m`© H$aZo dmbo H$_©Mm[a`m| H$m {ZînmXZ à{VdoXZ V¡`ma H$aZo H$m 
AmXoe {X`m &    
 CËnmXZ à~§YH$ Ûmam {bE JE Cg MaU H$s nhMmZ H$s{OE Omo à~§Y Ho$ EH$ H$m`© go 
gå~pÝYV h¡ &  1 
Isha Machines was a renowned name for quality sewing machines since 
1960. Mr. Suresh, the owner of Isha Machines, was worried as the 
production had declined during the last three months. He directed the 
Production Manager to find out the reason. The Production Manager 
ordered the different supervisors to prepare a performance report of the 
workers working under them. 
Identify the step taken by the Production Manager that is related to one 
of the functions of management. 
6. ‘ny±Or g§aMZm’ H$m Š`m AW© h¡ ?  1 
What is meant by ‘Capital Structure’ ? 
66/1 4 
7. Am¡Úmo{JH$ _erZm| H$m CËnmXZ H$aZo dmbr EH$ à{gÕ H$ånZr, grH$m {b{_Q>oS>, H$mo AnZo 
ì`dgm` H$m {dñVma H$aZo hoVw ~rg H$amo‹S> énE A{V[aº$ ny±Or H$s Amdí`H$Vm h¡ & H$ånZr 
Ho$ _w»` H$m`©H$mar A{YH$mar, lr A{_V Omoer g_Vm Ho$ _mÜ`_ go {dÎm EH${ÌV H$aZm 
MmhVo h¢ & {dÎm à~§YH$, lr ZaoÝÐ qgh, Zo gwPmd {X`m {H$ {ZdoeH$m| H$mo A§em| H$m {dH«$` 
_Ü`ñWm| Ho$ _mÜ`_ go {H$`m OmE Š`m|{H$ dh H$_ _h±Jm n‹S>oJm &  
 Cg {d{Y H$m Zm_ ~VmBE {OgHo$ _mÜ`_ go H$ånZr Zo A{V[aº$ ny±Or EH${ÌV H$aZo H$m 
{ZU©` {b`m &  1 
Sika Ltd., a reputed industrial machines manufacturer, needs Rupees 
twenty crores as additional capital to expand the business. Mr. Amit 
Joshi, the Chief Executive Officer (CEO) of the company wants to raise 
funds through equity. The Finance Manager, Mr. Narinder Singh, 
suggested that the shares may be sold to investing public through 
intermediaries, as the same will be less expensive. 
Name the method through which the company decided to raise additional 
capital. 
8. _mZgr AnZr ^VrOr, [a{Y_m, H$mo CgHo$ OÝ_-{XZ Ho$ {bE EH$ ~¡J ˜arXZo Ho$ {bE ‘_oJm 
ñQ>mog©’ bo JB© & dh ~hþV h{f©V hþB© O~ ~¡J Ho$ ^wJVmZ Ho$ gmW Cgo _wµâV _| EH$ n|{gb 
~m°Šg {_bm &  
 H$ånZr Ûmam Cn`moJ H$s JB© {dH«$` àdV©Z H$s VH$ZrH$ H$s nhMmZ H$s{OE &  1 
Mansi took her niece, Ridhima, for shopping to ‘Mega Stores’ to buy her a 
bag for her birthday. She was delighted when on payment of the bag she 
got a pencil box along with the bag free of cost. 
Identify the technique of sales promotion used by the company.  
9. à~§Y Ho$ gm_mÝ` {gÕmÝVm| Ho$ ê$n _| ‘{ZX}eZ H$s EH$Vm’ VWm ‘AmXoe’ H$mo g§jon _|  
g_PmBE &  3 
Explain briefly ‘Unity of Direction’ and ‘Order’ as principles of general 
management.  
10. {Z`moOZ H$s {H$Ýht VrZ {deofVmAm| H$m CëboI H$s{OE &  3 
State any three features of planning. 
Page 5


66/1 1 P.T.O. 
narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series GBM   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
SET-1 
66/1
 
66/1 2 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. {ZX}eZ Ho$ EH$ VÎd Ho$ ê$n _| ‘n`©dojU’ H$m AW© Xr{OE &  1 
Give the meaning of ‘supervision’ as an element of directing. 
2. ‘Am¡nMm[aH$’ VWm ‘AZm¡nMm[aH$’ g§JR>Z _| ‘g§àofU àdmh’ Ho$ AmYma na AÝVa ñnîQ>  
H$s{OE &  1 
Differentiate between ‘formal’ and ‘informal’ organisation on the basis of 
‘flow of communication’. 
3. M`Z à{H«$`m _| ‘H$m¡eb narjm’ Š`m| br OmVr h¡ ?  1 
Why is ‘Aptitude Test’ conducted in the process of selection ? 
66/1 3 P.T.O. 
4. ^JdVr BÝQ>aàmBµOoO EH$ à{gÕ ~«mÊS> Ho$ dmVmZwHy$bZ g§`§Ìm| Ho$ {dnUZ _| bJr EH$ H$ånZr 
h¡ & H$ånZr Ho$ Mma _w»` H$m`m] ? H«$`, {dH«$`, {dÎm VWm {Z`w{º$H$aU dmbm EH$ 
H$m`m©Ë_H$ T>m±Mm h¡ & CËnmX H$s _m±J ~‹T>Zo na H$ånZr Zo A{YH$ H$_©Mm[a`m| H$s ^Vu H$m 
{ZU©` {b`m &  
 Cg AdYmaUm H$s nhMmZ H$s{OE Omo _mZd g§gmYZ à~§YH$ H$mo CnbãY H$_©Mm[a`m| H$s 
g§»`m VWm àH$ma H$m nVm bJmZo _| ghm`H$ hmoJr Vm{H$ dh àË`oH$ {d^mJ Ho$ {bE 
Amdí`H$ ì`{º$`m| H$s g§»`m Ho$ ~mao _| {ZU©` bo gHo$ VWm CZH$s ^Vu H$a gHo$ &  1 
Bhagwati Enterprises is a company engaged in the marketing of  
air-conditioners of a famous brand. The company has a functional 
structure with four main functions ? Purchase, Sales, Finance and 
Staffing. As the demand for the product grew, the company decided to 
recruit more employees. 
Identify the concept which will help the Human Resource Manager to 
find out the number and type of personnel available so that he could 
decide and recruit the required number of persons for each department. 
 
5. B©em _erÝg 1960 go JwUdÎmm dmbr {gbmB© _erZm| H$m EH$ à{gÕ Zm_ Wm & {nN>bo VrZ 
_mh _| CËnmXZ KQ>Zo Ho$ H$maU B©em _erÝg Ho$ ñdm_r, lr gwaoe, ì`mHw$b Wo & CÝhm|Zo 
CËnmXZ à~§YH$ H$mo BgHo$ H$maU H$m nVm bJmZo H$m {ZX}e {X`m & CËnmXZ à~§YH$ Zo {d{^Þ 
n`©dojH$m| H$mo CZHo$ AYrZ H$m`© H$aZo dmbo H$_©Mm[a`m| H$m {ZînmXZ à{VdoXZ V¡`ma H$aZo H$m 
AmXoe {X`m &    
 CËnmXZ à~§YH$ Ûmam {bE JE Cg MaU H$s nhMmZ H$s{OE Omo à~§Y Ho$ EH$ H$m`© go 
gå~pÝYV h¡ &  1 
Isha Machines was a renowned name for quality sewing machines since 
1960. Mr. Suresh, the owner of Isha Machines, was worried as the 
production had declined during the last three months. He directed the 
Production Manager to find out the reason. The Production Manager 
ordered the different supervisors to prepare a performance report of the 
workers working under them. 
Identify the step taken by the Production Manager that is related to one 
of the functions of management. 
6. ‘ny±Or g§aMZm’ H$m Š`m AW© h¡ ?  1 
What is meant by ‘Capital Structure’ ? 
66/1 4 
7. Am¡Úmo{JH$ _erZm| H$m CËnmXZ H$aZo dmbr EH$ à{gÕ H$ånZr, grH$m {b{_Q>oS>, H$mo AnZo 
ì`dgm` H$m {dñVma H$aZo hoVw ~rg H$amo‹S> énE A{V[aº$ ny±Or H$s Amdí`H$Vm h¡ & H$ånZr 
Ho$ _w»` H$m`©H$mar A{YH$mar, lr A{_V Omoer g_Vm Ho$ _mÜ`_ go {dÎm EH${ÌV H$aZm 
MmhVo h¢ & {dÎm à~§YH$, lr ZaoÝÐ qgh, Zo gwPmd {X`m {H$ {ZdoeH$m| H$mo A§em| H$m {dH«$` 
_Ü`ñWm| Ho$ _mÜ`_ go {H$`m OmE Š`m|{H$ dh H$_ _h±Jm n‹S>oJm &  
 Cg {d{Y H$m Zm_ ~VmBE {OgHo$ _mÜ`_ go H$ånZr Zo A{V[aº$ ny±Or EH${ÌV H$aZo H$m 
{ZU©` {b`m &  1 
Sika Ltd., a reputed industrial machines manufacturer, needs Rupees 
twenty crores as additional capital to expand the business. Mr. Amit 
Joshi, the Chief Executive Officer (CEO) of the company wants to raise 
funds through equity. The Finance Manager, Mr. Narinder Singh, 
suggested that the shares may be sold to investing public through 
intermediaries, as the same will be less expensive. 
Name the method through which the company decided to raise additional 
capital. 
8. _mZgr AnZr ^VrOr, [a{Y_m, H$mo CgHo$ OÝ_-{XZ Ho$ {bE EH$ ~¡J ˜arXZo Ho$ {bE ‘_oJm 
ñQ>mog©’ bo JB© & dh ~hþV h{f©V hþB© O~ ~¡J Ho$ ^wJVmZ Ho$ gmW Cgo _wµâV _| EH$ n|{gb 
~m°Šg {_bm &  
 H$ånZr Ûmam Cn`moJ H$s JB© {dH«$` àdV©Z H$s VH$ZrH$ H$s nhMmZ H$s{OE &  1 
Mansi took her niece, Ridhima, for shopping to ‘Mega Stores’ to buy her a 
bag for her birthday. She was delighted when on payment of the bag she 
got a pencil box along with the bag free of cost. 
Identify the technique of sales promotion used by the company.  
9. à~§Y Ho$ gm_mÝ` {gÕmÝVm| Ho$ ê$n _| ‘{ZX}eZ H$s EH$Vm’ VWm ‘AmXoe’ H$mo g§jon _|  
g_PmBE &  3 
Explain briefly ‘Unity of Direction’ and ‘Order’ as principles of general 
management.  
10. {Z`moOZ H$s {H$Ýht VrZ {deofVmAm| H$m CëboI H$s{OE &  3 
State any three features of planning. 
66/1 5 P.T.O. 
11. g§àofU H$s {H$Ýht VrZ g§Ho${VH$ ~mYmAm| H$mo g§jon _| g_PmBE &  3 
Explain briefly any three semantic barriers to communication. 
12. am_ZmW {b{_Q>oS> ~‹S>r _mÌm _| Am°J}{ZH$ ImÚ nXmWm] Ho$ Am`mVH$ h¢ & H$ånZr Wmo‹S>r _mÌm _| 
AmH$f©H$ n¡Ho$Q>m| _| nXmWm] H$m {dH«$` H$aVr h¡ & nyd© _| H$ånZr H$m {ZînmXZ AZw_mZm| Ho$ 
AZwê$n Wm & ZdrZV_ n¡Ho$qµOJ VH$ZrH$s H$mo Ü`mZ _| aIVo hþE, H$ånZr Zo AnZr _erZar 
H$mo gwYmaZo H$m {ZU©` {b`m & BgHo$ {bE, H$ånZr Ho$ {dÎm à~§YH$, lr {dH«$mÝV Ywëb, Zo 
{dÎm H$s am{e VWm g_` H$m AZw_mZ bJm`m & `h H$ånZr H$mo {Zdoe VWm {dÎm {ZU©`m| H$mo 
{Za§VaVm Ho$ AmYma na Omo‹S>Zo _| ghm`H$ hmoJm &  
 AV:, lr {dH«$mÝV Ywëb Zo AmZo dmbo Mma dfmoª Ho$ {bE {dH«$` nydm©Zw_mZ bJmZm ewê$  
{H$`m & CgZo AmZo dmbo dfm] _| bm^ AZw_mZm| go gå~pÝYV Am±H$‹S>o ^r EH${ÌV {H$E & 
BgHo$ Ûmam dh AmÝV[aH$ òmoVm| go {dÎm H$s CnbãYVm gw{ZpíMV H$aZm MmhVm Wm & eof 
{dÎm Ho$ {bE dh d¡H$pënH$ òmoVm| H$m nVm bJmZo Ho$ {bE à`ËZerb h¡ &  
 Cn`w©º$ AZwÀN>oX _| M{M©V {dÎmr` AdYmaUm H$s nhMmZ H$s{OE & Bg Vah nhMmZr JB© 
{dÎmr` AdYmaUm Ho$ _hÎd Ho$ {H$Ýht Xmo {~ÝXþAm| H$m CëboI ^r H$s{OE &   3 
 
Ramnath Ltd. is dealing in import of organic food items in bulk. The 
company sells the items in smaller quantities in attractive packages. 
Performance of the company has been up to the expectations in the past. 
Keeping up with the latest packaging technology, the company decided to 
upgrade its machinery. For this, the Finance Manager of the company, 
Mr. Vikrant Dhull, estimated the amount of funds required and the 
timings. This will help the company in linking the investment and the 
financing decisions on a continuous basis. 
Therefore, Mr. Vikrant Dhull began with the preparation of a sales 
forecast for the next four years. He also collected the relevant data about 
the profit estimates in the coming years. By doing this, he wanted to be 
sure about the availability of funds from the internal sources. For the 
remaining funds he is trying to find out alternative sources. 
Identify the financial concept discussed in the above paragraph. Also, 
state any two points of importance of the financial concept, so identified.