PPT: Interpersonal Skills Including Communication Skills

 Page 1


Interpersonal Skills 
Including 
Communication Skills
Page 2


Interpersonal Skills 
Including 
Communication Skills
What is 
Communication?
Communication is the exchange and flow of 
information and ideas from one person to another 
or to many people, whether verbally or non-
verbally.
Communication from one person to another is 
commonly depicted as a simple triangle consisting 
of the sender, the message and the receiver.
Page 3


Interpersonal Skills 
Including 
Communication Skills
What is 
Communication?
Communication is the exchange and flow of 
information and ideas from one person to another 
or to many people, whether verbally or non-
verbally.
Communication from one person to another is 
commonly depicted as a simple triangle consisting 
of the sender, the message and the receiver.
Communication Skills 
in Work Environment
Communication skills have great importance in the 
work area just as they have in all areas of life. For 
most of the professions, communication skills 
such as being able to express one or to 
understand the others correctly are required for 
success and fulfilling organisation's goals.
Page 4


Interpersonal Skills 
Including 
Communication Skills
What is 
Communication?
Communication is the exchange and flow of 
information and ideas from one person to another 
or to many people, whether verbally or non-
verbally.
Communication from one person to another is 
commonly depicted as a simple triangle consisting 
of the sender, the message and the receiver.
Communication Skills 
in Work Environment
Communication skills have great importance in the 
work area just as they have in all areas of life. For 
most of the professions, communication skills 
such as being able to express one or to 
understand the others correctly are required for 
success and fulfilling organisation's goals.
Interpersonal/Communication Skills
Interpersonal/Communication skills are the skills that a person employs while interacting 
with other people. The majority of interaction with others takes place through 
communication, therefore interpersonal skills are often termed as communication skills.
1
Information 
Transmitted
Basic transfer of data
2
Verbal or Non-
verbal Message
Communication through 
words or actions
3
Exchange Process
Information exchanged 
through common 
symbols, signs or 
behaviour
Page 5


Interpersonal Skills 
Including 
Communication Skills
What is 
Communication?
Communication is the exchange and flow of 
information and ideas from one person to another 
or to many people, whether verbally or non-
verbally.
Communication from one person to another is 
commonly depicted as a simple triangle consisting 
of the sender, the message and the receiver.
Communication Skills 
in Work Environment
Communication skills have great importance in the 
work area just as they have in all areas of life. For 
most of the professions, communication skills 
such as being able to express one or to 
understand the others correctly are required for 
success and fulfilling organisation's goals.
Interpersonal/Communication Skills
Interpersonal/Communication skills are the skills that a person employs while interacting 
with other people. The majority of interaction with others takes place through 
communication, therefore interpersonal skills are often termed as communication skills.
1
Information 
Transmitted
Basic transfer of data
2
Verbal or Non-
verbal Message
Communication through 
words or actions
3
Exchange Process
Information exchanged 
through common 
symbols, signs or 
behaviour
Importance of Interpersonal/ 
Communication Skills for a 
Civil Servant
Behaviour of a civil servant is an important aspect. 
Civil servants are expected to have respectable 
and pleasing behaviour. They are the servants of 
the public where they are dealing with every sort 
of the people in the society and also are keenly 
observed by the people and become objects of 
collective assessment.