CONSUMER RIGHTS IMPORTANT QUESTIONS Class 10 Notes | EduRev

Class 10 : CONSUMER RIGHTS IMPORTANT QUESTIONS Class 10 Notes | EduRev

 Page 1


 
91 
 
Lesson – 5 
Consumer Rights 
 
MCQ 
 
1. A consumer 
(i) Sells goods and services               (ii) Buy goods and services 
(iii) Produces goods and services      (iv) Delivers goods and services 
 
2. Adulteration is  
(i) Selling defective items                   (ii) Overpricing 
(iii) Underweight measurement          (iv) Mixing cheap materials 
 
3. Causes of consumer exploitation 
(i) Right to Information     (ii) Proper Supply  (iii) Low literacy   (iv) High literacy 
 
4. Which is not a function of PDS 
(i) Control Hoarding                           (ii) Control Prices    
(iii) Control over charging                  (iv) Consumer Redressal 
 
5. COPRA stands for 
(i) Consumer Protection Act               (ii) Consumer Prevention Act 
(iii) Consumer Police Act                   (iv) Consumer Power Act 
 
6. Pick odd one out 
(i) Right to information                      (ii) Right to choice 
(iii) Right to adulteration                   (iv) Right to redressal 
 
7. Pick odd one out                              
 (i) Right to safety                                (ii) Right to life  
(iii) Right to consumer education         (iv) Right to representation 
 
8. National Consumer Day is celebrated in India 
(i) 24 December    (ii) 25 December   (iii) 26 December   (iv) 27 December 
 
9. COPRA does not propose formation of 
(i) National Consumer Court      (ii) State Consumer Court 
(iii) District Consumer Court      (iv) High Court 
 
10.  ISO stands for 
(i) International Standard Organization 
(ii) International Organization for Standardization 
(iii) International School Organization 
(iv) International Standardization 
 
SHORT QUESTION TYPE ANSWERS 
 
Q.1 Why COPRA is enacted in India? 
Ans. Consumer Protection Act 1986 (COPRA) is enacted in India with following motives: 
(i) To pressurize business firms.  
Page 2


 
91 
 
Lesson – 5 
Consumer Rights 
 
MCQ 
 
1. A consumer 
(i) Sells goods and services               (ii) Buy goods and services 
(iii) Produces goods and services      (iv) Delivers goods and services 
 
2. Adulteration is  
(i) Selling defective items                   (ii) Overpricing 
(iii) Underweight measurement          (iv) Mixing cheap materials 
 
3. Causes of consumer exploitation 
(i) Right to Information     (ii) Proper Supply  (iii) Low literacy   (iv) High literacy 
 
4. Which is not a function of PDS 
(i) Control Hoarding                           (ii) Control Prices    
(iii) Control over charging                  (iv) Consumer Redressal 
 
5. COPRA stands for 
(i) Consumer Protection Act               (ii) Consumer Prevention Act 
(iii) Consumer Police Act                   (iv) Consumer Power Act 
 
6. Pick odd one out 
(i) Right to information                      (ii) Right to choice 
(iii) Right to adulteration                   (iv) Right to redressal 
 
7. Pick odd one out                              
 (i) Right to safety                                (ii) Right to life  
(iii) Right to consumer education         (iv) Right to representation 
 
8. National Consumer Day is celebrated in India 
(i) 24 December    (ii) 25 December   (iii) 26 December   (iv) 27 December 
 
9. COPRA does not propose formation of 
(i) National Consumer Court      (ii) State Consumer Court 
(iii) District Consumer Court      (iv) High Court 
 
10.  ISO stands for 
(i) International Standard Organization 
(ii) International Organization for Standardization 
(iii) International School Organization 
(iv) International Standardization 
 
SHORT QUESTION TYPE ANSWERS 
 
Q.1 Why COPRA is enacted in India? 
Ans. Consumer Protection Act 1986 (COPRA) is enacted in India with following motives: 
(i) To pressurize business firms.  
 
92 
 
(ii) To correct unfair business conduct. 
(iii) To protect the interests of the consumers. 
 
Q. 2 What do you understand by consumer protection? 
Ans. By consumer protection we mean the protection of the consumers against the unfair and malpractices  
         adopted by the businessmen. These may be grouped mainly into two categories. 
(i) Government measures  
(ii) Voluntary measures 
 
Q. 3 How do the logos ISI, Agmark or Hallmark help consumers? 
Ans. These logos and certification help consumers get assured of quality while purchasing goods and services. The 
organizations that monitor and issue the certificates allow the producers to use these logos provided they follow 
certain quality standards. 
 
Q. 4 What is adulteration? 
Ans. When some foreign matter, injurious to health, is mixed with any good or natural production, it is called   
         adulteration. This is the most heinous crime against humanity. 
 
Q. 5 Mention a few Organizations that provide certification of standardization in India.  
       What do you mean by ISO? 
Ans. (i) BIS and ISI   (ii) AGMARK  (iii) HALLMARK  
         It means International Organization for Standardization which has its headquarter at Geneva. It does the  
         Standardization work at the international level. 
 
Q. 6 What is the need for consumer awareness? 
Ans. The need for consumer awareness was felt because both the manufacturers and traders can go to any extent      
         out of their selfishness. They can charge high prices, and resort to underweight and under measurement  
         methods. Their lust for money may lead to loss of money and health of consumers. 
 
LONG QUESTION TYPE ANSWERS 
 
Q.1 What are the different forms of consumer exploitation? 
Ans. The different forms of consumer exploitation are: 
(i) Less weigh.  (ii) Defective goods.     (iii) Provide poor services. 
(iv) Impure quality of products/goods.    (iv) High prices: sellers usually charge a price higher than the       
      prescribed retail price.     (v) Duplicate Articles. 
(vi)  False or incomplete information, misleading consumers.  
(vii) Lack of safety devices which cause harm to the consumers. 
(vi) Adulteration: Mixing or substituting undesirable materials in food items etc. 
(vii)Unsatisfactory after sale service: supplies do not provide satisfactory behavior.  
(viii) Large companies with huge wealth, power and reach can manipulate in the market. 
 
Q.2 What are the factors responsible for the consumer exploitation?  
Ans. The following factors are responsible for the consumer exploitation: 
 (i) Limited information - For a correct decision and choice about a product, a consumer needs full information    
      about the price, quality, durability, composition, etc of the Product. In the absence of full and correct   
      information, a consumer may get exploited. 
(ii) Limited supplies- when the supply of goods is less than their demand, the prices may go high and may also   
      encourage the tendency of hoarding. As a consequence, consumers will get exploited.   
(iii) Limited competition-when there is limited competition with regard to production i.e., when producers are     
Page 3


 
91 
 
Lesson – 5 
Consumer Rights 
 
MCQ 
 
1. A consumer 
(i) Sells goods and services               (ii) Buy goods and services 
(iii) Produces goods and services      (iv) Delivers goods and services 
 
2. Adulteration is  
(i) Selling defective items                   (ii) Overpricing 
(iii) Underweight measurement          (iv) Mixing cheap materials 
 
3. Causes of consumer exploitation 
(i) Right to Information     (ii) Proper Supply  (iii) Low literacy   (iv) High literacy 
 
4. Which is not a function of PDS 
(i) Control Hoarding                           (ii) Control Prices    
(iii) Control over charging                  (iv) Consumer Redressal 
 
5. COPRA stands for 
(i) Consumer Protection Act               (ii) Consumer Prevention Act 
(iii) Consumer Police Act                   (iv) Consumer Power Act 
 
6. Pick odd one out 
(i) Right to information                      (ii) Right to choice 
(iii) Right to adulteration                   (iv) Right to redressal 
 
7. Pick odd one out                              
 (i) Right to safety                                (ii) Right to life  
(iii) Right to consumer education         (iv) Right to representation 
 
8. National Consumer Day is celebrated in India 
(i) 24 December    (ii) 25 December   (iii) 26 December   (iv) 27 December 
 
9. COPRA does not propose formation of 
(i) National Consumer Court      (ii) State Consumer Court 
(iii) District Consumer Court      (iv) High Court 
 
10.  ISO stands for 
(i) International Standard Organization 
(ii) International Organization for Standardization 
(iii) International School Organization 
(iv) International Standardization 
 
SHORT QUESTION TYPE ANSWERS 
 
Q.1 Why COPRA is enacted in India? 
Ans. Consumer Protection Act 1986 (COPRA) is enacted in India with following motives: 
(i) To pressurize business firms.  
 
92 
 
(ii) To correct unfair business conduct. 
(iii) To protect the interests of the consumers. 
 
Q. 2 What do you understand by consumer protection? 
Ans. By consumer protection we mean the protection of the consumers against the unfair and malpractices  
         adopted by the businessmen. These may be grouped mainly into two categories. 
(i) Government measures  
(ii) Voluntary measures 
 
Q. 3 How do the logos ISI, Agmark or Hallmark help consumers? 
Ans. These logos and certification help consumers get assured of quality while purchasing goods and services. The 
organizations that monitor and issue the certificates allow the producers to use these logos provided they follow 
certain quality standards. 
 
Q. 4 What is adulteration? 
Ans. When some foreign matter, injurious to health, is mixed with any good or natural production, it is called   
         adulteration. This is the most heinous crime against humanity. 
 
Q. 5 Mention a few Organizations that provide certification of standardization in India.  
       What do you mean by ISO? 
Ans. (i) BIS and ISI   (ii) AGMARK  (iii) HALLMARK  
         It means International Organization for Standardization which has its headquarter at Geneva. It does the  
         Standardization work at the international level. 
 
Q. 6 What is the need for consumer awareness? 
Ans. The need for consumer awareness was felt because both the manufacturers and traders can go to any extent      
         out of their selfishness. They can charge high prices, and resort to underweight and under measurement  
         methods. Their lust for money may lead to loss of money and health of consumers. 
 
LONG QUESTION TYPE ANSWERS 
 
Q.1 What are the different forms of consumer exploitation? 
Ans. The different forms of consumer exploitation are: 
(i) Less weigh.  (ii) Defective goods.     (iii) Provide poor services. 
(iv) Impure quality of products/goods.    (iv) High prices: sellers usually charge a price higher than the       
      prescribed retail price.     (v) Duplicate Articles. 
(vi)  False or incomplete information, misleading consumers.  
(vii) Lack of safety devices which cause harm to the consumers. 
(vi) Adulteration: Mixing or substituting undesirable materials in food items etc. 
(vii)Unsatisfactory after sale service: supplies do not provide satisfactory behavior.  
(viii) Large companies with huge wealth, power and reach can manipulate in the market. 
 
Q.2 What are the factors responsible for the consumer exploitation?  
Ans. The following factors are responsible for the consumer exploitation: 
 (i) Limited information - For a correct decision and choice about a product, a consumer needs full information    
      about the price, quality, durability, composition, etc of the Product. In the absence of full and correct   
      information, a consumer may get exploited. 
(ii) Limited supplies- when the supply of goods is less than their demand, the prices may go high and may also   
      encourage the tendency of hoarding. As a consequence, consumers will get exploited.   
(iii) Limited competition-when there is limited competition with regard to production i.e., when producers are     
 
93 
 
       few and can control and restrict the supply of a product there is a possibility of manipulation in prices. 
(iv) Low literacy-Illiteracy causes ignorance, which leads to exploitation of consumers. The level of awareness   
       in our country is generally low. 
 
Q.3 What are consumer protection councils?  
OR 
Q. What are consumer forums? 
Ans. These are voluntary organizations locally known as consumer forums or consumer protection councils. The 
main activities of the consumer forums or consumer protection councils are: 
(i) They guide consumers on how to file cases in the consumer court.  
(ii) They may represent individual consumers in the consumer courts. 
(iii) They create awareness among the people. 
These voluntary organizations receive financial support from the government for the above purposes. 
 
 
 
 
Answer Key of MCQ: 
 
1(ii)   2(iv)   3(iii)   4(iv)   5(i)   6(iii) 
7(ii)   8(i)   9(iv)   10(ii)    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
 
 
 
 
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