Chapter 6 (Part 4) Staffing, CBSE, Class 12, Business Studies PDF Download

Chapter 6 (Part 4) Staffing 

Question 14 Mukul belongs to a small village in Varanasi. Being the only literate person in his immediate family, he decides to settle in a city. So he opens a sweets shop in Chandni Chowk, Delhi as he possesses extraordinary culinary skills. Very soon he starts getting requests from his cousins in the village to engage them in some kind of job in his business. Considering it to be his moral obligation, he engages five of his cousins in his business without paying any specific attention to their individual capabilities. This leads to wastage of materials, time, effort and energy, resulting in lower productivity and poor quality of products. As a result, the profitability of his business starts falling. Soon, he realised that for the success of the business it is essential that right kind of people must be available in right number at the right time.
In the context of the above case: (a) Identify and explain the function of management that has been overlooked by Mukul. (b) Describe briefly the importance of the function of management as identified in part (a).
Answer: (a) Staffing is the function of management that has been overlooked by Mukul. Staffing the process of manning the roles designed into the organisational structure. It is concerned with obtaining, utilising and maintaining a satisfactory and satisfied work force. (b) The importance of the staffing function of management is described below: (i) It helps in discovering and obtaining competent personnel for various jobs within an organisation. (ii) By putting right person on the right job, it leads to a higher performance of the employees. (iii) It ensures the continuous survival and growth of the enterprise through the succession planning for managers. (iv) It helps to ensure optimum utilisation of the human resources. By avoiding over manning, it prevents underutilisation of personnel and high labour costs. At the same time it avoids disruption of work by indicating in advance the shortages of personnel. (v) It improves job satisfaction and morale of the employees through objective assessment and fair rewarding for their contribution.
 

Question 15 Rahul runs a law firm in Hyderabad. His firm offers valuable financial and legal consultancy services to the clients. Whenever the firm hires any new employees, on the first day of their joining, they are welcomed to the organisation and are given details about hours of work, holiday requests, sickness procedure, dress code, lunch arrangements, introduced to the daily operations and key people in the workplace, etc. They are also familiarised with the organisation's policies and procedures, including complaints and dispute resolution, sexual harassment, emergency exits and evacuation procedure.
In the context of the above case: (a) Name the type of training which is being referred to in the above lines.

Question 14 Mukul belongs to a small village in Varanasi. Being the only literate person in his immediate family, he decides to settle in a city. So he opens a sweets shop in Chandni Chowk, Delhi as he possesses extraordinary culinary skills. Very soon he starts getting requests from his cousins in the village to engage them in some kind of job in his business. Considering it to be his moral obligation, he engages five of his cousins in his business without paying any specific attention to their individual capabilities. This leads to wastage of materials, time, effort and energy, resulting in lower productivity and poor quality of products. As a result, the profitability of his business starts falling. Soon, he realised that for the success of the business it is essential that right kind of people must be available in right number at the right time.
In the context of the above case: (a) Identify and explain the function of management that has been overlooked by Mukul. (b) Describe briefly the importance of the function of management as identified in part (a).
Answer: (a) Staffing is the function of management that has been overlooked by Mukul. Staffing the process of manning the roles designed into the organisational structure. It is concerned with obtaining, utilising and maintaining a satisfactory and satisfied work force. (b) The importance of the staffing function of management is described below: (i) It helps in discovering and obtaining competent personnel for various jobs within an organisation. (ii) By putting right person on the right job, it leads to a higher performance of the employees. (iii) It ensures the continuous survival and growth of the enterprise through the succession planning for managers. (iv) It helps to ensure optimum utilisation of the human resources. By avoiding over manning, it prevents underutilisation of personnel and high labour costs. At the same time it avoids disruption of work by indicating in advance the shortages of personnel. (v) It improves job satisfaction and morale of the employees through objective assessment and fair rewarding for their contribution.
 

Question 15 Rahul runs a law firm in Hyderabad. His firm offers valuable financial and legal consultancy services to the clients. Whenever the firm hires any new employees, on the first day of their joining, they are welcomed to the organisation and are given details about hours of work, holiday requests, sickness procedure, dress code, lunch arrangements, introduced to the daily operations and key people in the workplace, etc. They are also familiarised with the organisation's policies and procedures, including complaints and dispute resolution, sexual harassment, emergency exits and evacuation procedure.
In the context of the above case: (a) Name the type of training which is being referred to in the above lines.

"The website of 'Sarthak' provides a link to a Careers site wherein the people desirous of joining the NGO can use simple Job Search to find the right opportunity for themselves" (ii) Casual Callers: "The NGO also keeps a database of unsolicited applicants in its office so that job seekers may be notified of future opportunities when they arise." (b) The two values that Rahul wants to communicate to the society are: (i) Environment sustainability (ii) Responsibility.
 

Question 18 COMTech Ltd. is one of the top IT companies in India. The company does mass recruitment each year from different colleges offering fresher level job to the final year students. This helps in recruiting the brightest and the best available talent in the educational institutions.
In context of the above case: (a) Identify the source of external recruitment adopted by the company. (b) Explain briefly any three advantages of using the external sources of recruitment.
Answer: (a) Campus Recruitment is the source of external recruitment adopted by the company. (b) The advantages of using the external sources of recruitment are stated below: (i) Qualified Personnel: Through the external sources of recruitment, the management is able to attract qualified and trained people to apply for the vacant job positions in the organisation. (ii) Wider Choice: As the vacancies are advertised widely, a large number of applicants from outside the organisation are likely to apply. This gives the organisation a wider choice while selecting the people for employment. (iii) Fresh Talent: The organisations cannot fulfil all the vacancies from within the organisation. Therefore by using the sources of external recruitment they get a wider choice and it brings new blood into the organisation.
 

Question 19 Prateek has started an advertising agency in Gurgaon. One of the page on his company's website contains the following information, "Welcome to all the visitors of this page who are looking for an opportunity to make a career in the field of advertising. The openings are available in the company at various levels, so don't miss the chance." This page includes a link to provide further details about the vacancies available in terms of the desired qualifications, experience, personality characteristics and so on. Through a continuous assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives and in relation to the number and type available, he gets the information on this page updated.
In context of the above case: (a) Identify and explain the steps in the staffing process being carried out by Prateek by quoting lines from the paragraph. (b) Name the concept that relates to the details about the vacancies available in terms of the desired qualifications, experience, personality characteristics and so on.
Answer: (a) The two steps in the staffing process being carried out by Prateek are as follows: (i) Estimating the Manpower Requirements: It is the first step in the staffing process and is carried out with the help of workload analysis (assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives) and work force analysis (assessment of the number and type available). "Through a continuous assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives and in relation to the number and type available." (ii) Recruitment: Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation. "One of the pages on his company's website contains the following information, "Welcome to all the visitors of this page who are looking for an opportunity to make a career in the field of advertising. The openings are available in the company at various levels, so don't miss the chance. "This page includes a link to provide further details about the vacancies available." " .. he gets the information on this page updated." (b) Job description is the concept that relates to the details about the vacancies available in terms of the desired 

qualifications, experience, personality characteristics and so on.
 

Question 20 Sunidhi runs a KPO (Knowledge Process Outsourcing) in Gurgaon. The services provided by her firm include all kinds of research and information gathering in fields such as financial market, medicine, animation and design, etc. Sunidhi believes that the success of the company can be achieved mainly through the people it chooses to employ. Therefore, she aims to attract the best people and provides them innumerable opportunities to enhance their knowledge and skill relevant to their position.
In context of the above case, identify and explain the aspects of staffing being taken into consideration by Sunidhi by quoting lines from the paragraph.
Answer: The three aspects of staffing being taken into consideration by Sunidhi are as follows: (a) Recruitment: Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation. "she aims to attract the best people". (b) Selection: Selection is the process of choosing the best candidate from a pool of applicants. "Sunidhi believes that the success of the company can be achieved mainly through the people it chooses to employ." (c) Training: Training helps to upgrade the knowledge and skills of the employees so that their ability to perform in the present job can be enhanced. " .. provides them innumerable opportunities to enhance their knowledge and skill relevant to their position."
 

Question 21 Anushka is doing a course in fashion designing from an institute of repute. As a part of the course, she has been asked to take on-the-job training in an export house for a fortnight in order to gain an insight about various practical aspects related to designing. Anushka, through the references from her senior, joins an export house owned by an upcoming designer, Nandita.
In context of the above case: (a) Name and explain the type of training which Anushka has been asked to undertake. (b) Explain briefly anyone method for providing off-the-job training.
Answer: (a) Internship Training is the type of training which Anushka has been asked to undertake. It is a joint programme of training in which educational institutions and business firms co-operate. The learners carry on with their regular studies for the prescribed period. They also work in some factory or office to acquire practical knowledge and skills related to their specific field of expertise. (b) Vestibule training is a popular method for providing off-the-job training. The term 'vestibule' means duplicate or replica. Under this method, the trainees learn their jobs on the equipment they will be using at their actual work place. The training is conducted away from the actual work floor at a place where actual work environments are created in a class room and employees use the same materials, files and equipment. This is usually done when employees are required to handle sophisticated machinery and equipment.
 

Question 22 The employees of ‘Food Panda,' a restaurant, are trained through a structured programme that provides training in each area within the restaurant. The trainees learn the skills necessary for running each of the 12 workstations in the restaurant, from taking orders to the cooking area. This enables the employees to gain a broader understanding of all parts of the business and how the restaurant functions as a whole. The trainee gets fully involved in the department's operations and also gets a chance to test her own aptitude and ability. When employees are trained by this method, the organisation finds it easier at the time of promotions, replacements or transfers.
In context of the above case: (a) Name the type of training which 'Food Panda' provides to its employees. (b) Distinguish between training and development on the basis of meaning, purpose and scope.
Answer: (a) Job rotation is the type of training which 'Food Panda' provided to its employees. It is a method of on-the-job training. (b) The difference between Training and Development is given below: S. No. Basis Training 

Question 24: Sunder Lal runs a security service providers agency. Considering that psychological testing is a critical step for judging the potential of the prospective candidates for a career in law enforcement, he uses various types of psychological tests as part of the selection processes. This is done to ensure that potential new officers are emotionally and psychologically suited to carry out the requirements of the job.
In context of the above case: (a) Briefly outline anyone more type of test that Sunder Lal may use to assess the potential of the prospective candidates. (b) Briefly outline the steps involved in the selection process after conducting the assessment tests .
Answer: (a) Interest Tests: Interest tests are used to know the pattern of interests or involvement of a person. (b) The further important steps in the process of selection, after conducting assessment tests are as follows: (i) Employment Interview: It is a face-to-face interaction between the interviewers and prospective candidate. It involves a formal, indepth conversation that is conducted to evaluate the applicant's suitability for the job. (ii) Reference and Background Checks: At the time of filling up of the job application form, the prospective candidates are required to provide names, addresses, and telephone numbers of references for the purpose of verifying information and gaining additional information about him/her. (iii) Selection Decision: The final decision about the' selection is made from among the candidates who pass the tests and interview. (iv) Medical

Examination: After the selection decision and before the job offer is made, the candidate is required to undergo a medical fitness test. (v) Job Offer: The next step in the selection process is job offer, given to those applicants who have passed all the previous tests. (vi) Contract of Employment: After candidate accepts the job offer, a contract of employment is issued. Basic information that should be included in a written contract of employment will vary according to the level of the job, but it will include information like job title, duties, responsibilities, date of joining, pay and allowances, etc.