Class 12 Business Studies Previous Year Paper - 4 | Business Studies (BST) Class 12 - Commerce PDF Download

 Page 1


narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series SGN   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
 
66/1
 
Page 2


narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series SGN   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
 
66/1
 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. ‘{dHo$ÝÐrH$aU’ H$mo n[a^m{fV H$s{OE &  1 
Define ‘Decentralisation’. 
 
2. {Z`moOZ Ho$ EH$ àH$ma Ho$ ê$n _| ‘{d{Y’ H$m AW© ~VmBE &  1 
Give the meaning of ‘Method’ as a type of plan. 
Page 3


narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series SGN   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
 
66/1
 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. ‘{dHo$ÝÐrH$aU’ H$mo n[a^m{fV H$s{OE &  1 
Define ‘Decentralisation’. 
 
2. {Z`moOZ Ho$ EH$ àH$ma Ho$ ê$n _| ‘{d{Y’ H$m AW© ~VmBE &  1 
Give the meaning of ‘Method’ as a type of plan. 
3. gm¡a^ Zo Mm°H$boQ> CËnmXZ H$m EH$ ì`dgm` àmaå^ H$aZo H$m {ZU©` {b`m & àW_ df© _| 
CgZo {dH«$` na 10% bm^ A{O©V H$aZo H$m bú` {ZYm©[aV {H$`m & EH$ AÀN>o ì`dgm`r Ho$ 
ZmVo dh ì`dgm` Ho$ ^{dî`, Omo {H$ A{ZpíMV Wm, Ho$ ~mao _| {MpÝVV Wm & CgZo gyMZm 
EH${ÌV H$s {H$ Mm°H$boQ>m| H$s _m±J {XZ-à{V{XZ ~‹T> ahr h¡ & Bg gyMZm H$m Cn`moJ CgZo 
^{dî` _| {Z`moOZ Ho$ EH$ AmYma Ho$ ê$n _| {H$`m VWm Bgo AnZr Q>r_ Ho$ gmW gmPm  
{H$`m & EH${ÌV gyMZm Ho$ AmYma na CÔoí`m| H$s ny{V© Ho$ {bE CgZo ZdrZ {d{Y`m| H$m nVm 
bJmZo hoVw AmZo dmbo gßVmh _| EH$ ~¡R>H$ H$m Am`moOZ {H$`m &  
 à~ÝY Ho$ EH$ H$m`© H$s à{H«$`m go gå~pÝYV gm¡a^ Ûmam AnZmE JE nhbo Xmo MaUm| H$s 
gyMr ~ZmBE & 1 
Saurabh decided to start a chocolates manufacturing business. He set the 
target of earning 10% profit on sales in the first year. As a good  
businessman, he was concerned about the future of the business, which 
was uncertain. He gathered information that the demand for chocolates 
is increasing day-by-day. He used this information as the base for future 
planning and shared it with his team. On the basis of the gathered 
information, he scheduled a meeting in the following week to find 
innovative ways to achieve the objectives.  
List the first two steps, which have been followed by Saurabh that are 
related to the process of one of the functions of management.        
4. n|Q> CÚmoJ _| {d{^Þ àH$ma Ho$ n|Q>m| Ho$ CËnmXZ hoVw {d{^Þ àH$ma Ho$ H$ƒo _mb H$mo {^Þ-{^Þ 
AZwnmVm| _| noQ´>mo{b`_ Ho$ gmW {_bm`m OmVm h¡ & n|Q> CËnmXH$ H$ån{Z`m| H$mo EH$ {d{eîQ> 
H$ƒm _mb AmgmZr go Ed§ {Z`{_V ê$n go CnbãY Zht h¡ & ~moZba n|Q²>g H$ånZr ^r Bg 
g_ñ`m H$m gm_Zm H$a ahr h¡ VWm BgHo$ H$maU AmXoe XoZo VWm _mb H$mo dmñV{dH$ ê$n _| 
àmßV H$aZo Ho$ ~rM g_` bJVm h¡ & bo{H$Z, EH$ ~ma O~ Cgo H$ƒm _mb àmßV hmo OmVm h¡ 
Vmo Bgo V¡`ma _mb _| n[ad{V©V H$aZo _| H$_ g_` bJVm h¡ &   
 Bg CÚmoJ H$s H$m`©erb ny±Or H$s Amdí`H$Vm H$mo à^m{dV H$aZo dmbo H$maH$ H$s nhMmZ 
H$s{OE &   1 
In the paint industry, various raw materials are mixed in different 
proportions with petroleum for manufacturing different kinds of paints. 
One specific raw material is not readily and regularly available to the 
paint manufacturing companies. Bonler Paints Company is also facing 
this problem and because of this there is a time lag between placing the 
order and the actual receipt of the material. But, once it receives the raw 
materials, it takes less time in converting it into finished goods.  
Identify the factor affecting the working capital requirements of this 
industry. 
Page 4


narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series SGN   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
 
66/1
 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. ‘{dHo$ÝÐrH$aU’ H$mo n[a^m{fV H$s{OE &  1 
Define ‘Decentralisation’. 
 
2. {Z`moOZ Ho$ EH$ àH$ma Ho$ ê$n _| ‘{d{Y’ H$m AW© ~VmBE &  1 
Give the meaning of ‘Method’ as a type of plan. 
3. gm¡a^ Zo Mm°H$boQ> CËnmXZ H$m EH$ ì`dgm` àmaå^ H$aZo H$m {ZU©` {b`m & àW_ df© _| 
CgZo {dH«$` na 10% bm^ A{O©V H$aZo H$m bú` {ZYm©[aV {H$`m & EH$ AÀN>o ì`dgm`r Ho$ 
ZmVo dh ì`dgm` Ho$ ^{dî`, Omo {H$ A{ZpíMV Wm, Ho$ ~mao _| {MpÝVV Wm & CgZo gyMZm 
EH${ÌV H$s {H$ Mm°H$boQ>m| H$s _m±J {XZ-à{V{XZ ~‹T> ahr h¡ & Bg gyMZm H$m Cn`moJ CgZo 
^{dî` _| {Z`moOZ Ho$ EH$ AmYma Ho$ ê$n _| {H$`m VWm Bgo AnZr Q>r_ Ho$ gmW gmPm  
{H$`m & EH${ÌV gyMZm Ho$ AmYma na CÔoí`m| H$s ny{V© Ho$ {bE CgZo ZdrZ {d{Y`m| H$m nVm 
bJmZo hoVw AmZo dmbo gßVmh _| EH$ ~¡R>H$ H$m Am`moOZ {H$`m &  
 à~ÝY Ho$ EH$ H$m`© H$s à{H«$`m go gå~pÝYV gm¡a^ Ûmam AnZmE JE nhbo Xmo MaUm| H$s 
gyMr ~ZmBE & 1 
Saurabh decided to start a chocolates manufacturing business. He set the 
target of earning 10% profit on sales in the first year. As a good  
businessman, he was concerned about the future of the business, which 
was uncertain. He gathered information that the demand for chocolates 
is increasing day-by-day. He used this information as the base for future 
planning and shared it with his team. On the basis of the gathered 
information, he scheduled a meeting in the following week to find 
innovative ways to achieve the objectives.  
List the first two steps, which have been followed by Saurabh that are 
related to the process of one of the functions of management.        
4. n|Q> CÚmoJ _| {d{^Þ àH$ma Ho$ n|Q>m| Ho$ CËnmXZ hoVw {d{^Þ àH$ma Ho$ H$ƒo _mb H$mo {^Þ-{^Þ 
AZwnmVm| _| noQ´>mo{b`_ Ho$ gmW {_bm`m OmVm h¡ & n|Q> CËnmXH$ H$ån{Z`m| H$mo EH$ {d{eîQ> 
H$ƒm _mb AmgmZr go Ed§ {Z`{_V ê$n go CnbãY Zht h¡ & ~moZba n|Q²>g H$ånZr ^r Bg 
g_ñ`m H$m gm_Zm H$a ahr h¡ VWm BgHo$ H$maU AmXoe XoZo VWm _mb H$mo dmñV{dH$ ê$n _| 
àmßV H$aZo Ho$ ~rM g_` bJVm h¡ & bo{H$Z, EH$ ~ma O~ Cgo H$ƒm _mb àmßV hmo OmVm h¡ 
Vmo Bgo V¡`ma _mb _| n[ad{V©V H$aZo _| H$_ g_` bJVm h¡ &   
 Bg CÚmoJ H$s H$m`©erb ny±Or H$s Amdí`H$Vm H$mo à^m{dV H$aZo dmbo H$maH$ H$s nhMmZ 
H$s{OE &   1 
In the paint industry, various raw materials are mixed in different 
proportions with petroleum for manufacturing different kinds of paints. 
One specific raw material is not readily and regularly available to the 
paint manufacturing companies. Bonler Paints Company is also facing 
this problem and because of this there is a time lag between placing the 
order and the actual receipt of the material. But, once it receives the raw 
materials, it takes less time in converting it into finished goods.  
Identify the factor affecting the working capital requirements of this 
industry. 
5. EH$ {ZdoeH$ 91 {XZm| H$s Ad{Y Ho$ {bE < 20,000 Ðì` ~mµOma ànÌm| (Q´>oOar {~bm|) _| 
{Zdoe H$aZm MmhVm Wm & O~ CgZo ^maVr` [aµOd© ~¢H$ go Bg CÔoí` Ho$ {bE gånH©$ {H$`m 
Vmo Cgo nVm Mbm {H$ `h g§^d Zht Wm &      
 {ZdoeH$ Ûmam Ðì` ~mµOma ànÌ (Q´>oOar {~b) _| {Zdoe Z H$a gH$Zo Ho$ H$maU H$s nhMmZ 
H$s{OE &   1 
An investor wanted to invest < 20,000 in Treasury Bills for a period of  
91 days. When he approached the Reserve Bank of India for this purpose 
he came to know that it was not possible. 
Identify the reason why the investor could not invest in the Treasury Bill. 
6. ‘{dnUZ à~ÝYZ Xe©Zm| (AdYmaUmAm|)’ H$s g_P _hÎdnyU© Š`m| h¡ ?  1 
Why is the understanding of ‘Marketing Management Philosophies’ 
important ?   
7. Cn^moº$m g§ajU A{Y{Z`_, 1986 Ho$ AÝVJ©V {Obm Cn^moº$m {ddmX {ZdmaU \$moa_ H$s 
g§aMZm Xr{OE &   1 
Give the constitution of the District Consumer Disputes Redressal Forum 
under the Consumer Protection Act, 1986.  
8. _ÀN>a ^JmZo dmbo CËnmX Ho$ n¡Ho$O Ho$ bo~b na ‘EH$ Iar{XE EH$ _wµâV nmBE’ N>nm hþAm  
h¡ &   
 Bg H$WZ Ûmam {Zînm{XV {H$E JE bo~qbJ Ho$ H$m`© H$m CëboI H$s{OE &   1 
‘Buy one get one free’ is printed on the label of the package of a mosquito 
repellant. 
State the labelling function being performed by this statement.   
9. (i) CX²J_, (ii) A{YH$ma, VWm (iii) gåàofU-àdmh Ho$ AmYma na Am¡nMm[aH$ d AZm¡nMm[aH$ 
g§JR>Zm| _| AÝV^}X H$s{OE &   3 
Differentiate between formal and informal organisations on the basis of 
(i) origin, (ii) authority, and (iii) flow of communication.  
Page 5


narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð 
>na Adí` {bIo§ & 
Candidates must write the Code on the 
title page of the answer-book. 
 
 Series SGN   
H$moS> Z§.        
 
                                                                                       Code No. 
amob Z§. 
Roll No. 
 
 
 
 
 
 
 
 
 
 
 
ì`mdgm{`H$ AÜ``Z 
BUSINESS STUDIES 
 
{ZYm©[aV g_` : 3 KÊQ>o   A{YH$V_ A§H$ : 80 
Time allowed : 3 hours Maximum Marks : 80 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ & 
? àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na 
{bI| & 
? H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ & 
? H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| & 
? Bg  àíZ-nÌ  H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ &  àíZ-nÌ H$m {dVaU nydm©• 
_| 10.15 ~Oo {H$`m OmEJm &  10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo 
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & 
? Please check that this question paper contains 15 printed pages. 
? Code number given on the right hand side of the question paper should be 
written on the title page of the answer-book by the candidate. 
? Please check that this question paper contains 25 questions. 
? Please write down the Serial Number of the question before 
attempting it. 
? 15 minute time has been allotted to read this question paper. The question 
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the 
students will read the question paper only and will not write any answer on 
the answer-book during this period. 
 
66/1
 
 
gm_mÝ` {ZX}e : 
(i) 1 A§H$ dmbo àíZm| Ho$ CÎma EH$ eãX go EH$ dmŠ` VH$ hm| & 
(ii) 3 A§H$m| dmbo àíZm| Ho$ CÎma 50 – 75 eãXm| Ho$ hm| & 
(iii) 4 – 5 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 150 eãXm| Ho$ hm| & 
(iv) 6 A§H$m| dmbo àíZm| Ho$ CÎma bJ^J 200 eãXm| Ho$ hm| & 
(v) EH$ àíZ Ho$ g^r ^mJ gmW-gmW hr hb H$s{OE &  
General Instructions : 
(i) Answers to questions carrying 1 mark may be from one word to one 
sentence. 
(ii) Answers to questions carrying 3 marks may be from 50 – 75 words. 
(iii) Answers to questions carrying 4 – 5  marks may be about 150 words. 
(iv) Answers to questions carrying 6 marks may be about 200 words. 
(v) Attempt all parts of a question together. 
1. ‘{dHo$ÝÐrH$aU’ H$mo n[a^m{fV H$s{OE &  1 
Define ‘Decentralisation’. 
 
2. {Z`moOZ Ho$ EH$ àH$ma Ho$ ê$n _| ‘{d{Y’ H$m AW© ~VmBE &  1 
Give the meaning of ‘Method’ as a type of plan. 
3. gm¡a^ Zo Mm°H$boQ> CËnmXZ H$m EH$ ì`dgm` àmaå^ H$aZo H$m {ZU©` {b`m & àW_ df© _| 
CgZo {dH«$` na 10% bm^ A{O©V H$aZo H$m bú` {ZYm©[aV {H$`m & EH$ AÀN>o ì`dgm`r Ho$ 
ZmVo dh ì`dgm` Ho$ ^{dî`, Omo {H$ A{ZpíMV Wm, Ho$ ~mao _| {MpÝVV Wm & CgZo gyMZm 
EH${ÌV H$s {H$ Mm°H$boQ>m| H$s _m±J {XZ-à{V{XZ ~‹T> ahr h¡ & Bg gyMZm H$m Cn`moJ CgZo 
^{dî` _| {Z`moOZ Ho$ EH$ AmYma Ho$ ê$n _| {H$`m VWm Bgo AnZr Q>r_ Ho$ gmW gmPm  
{H$`m & EH${ÌV gyMZm Ho$ AmYma na CÔoí`m| H$s ny{V© Ho$ {bE CgZo ZdrZ {d{Y`m| H$m nVm 
bJmZo hoVw AmZo dmbo gßVmh _| EH$ ~¡R>H$ H$m Am`moOZ {H$`m &  
 à~ÝY Ho$ EH$ H$m`© H$s à{H«$`m go gå~pÝYV gm¡a^ Ûmam AnZmE JE nhbo Xmo MaUm| H$s 
gyMr ~ZmBE & 1 
Saurabh decided to start a chocolates manufacturing business. He set the 
target of earning 10% profit on sales in the first year. As a good  
businessman, he was concerned about the future of the business, which 
was uncertain. He gathered information that the demand for chocolates 
is increasing day-by-day. He used this information as the base for future 
planning and shared it with his team. On the basis of the gathered 
information, he scheduled a meeting in the following week to find 
innovative ways to achieve the objectives.  
List the first two steps, which have been followed by Saurabh that are 
related to the process of one of the functions of management.        
4. n|Q> CÚmoJ _| {d{^Þ àH$ma Ho$ n|Q>m| Ho$ CËnmXZ hoVw {d{^Þ àH$ma Ho$ H$ƒo _mb H$mo {^Þ-{^Þ 
AZwnmVm| _| noQ´>mo{b`_ Ho$ gmW {_bm`m OmVm h¡ & n|Q> CËnmXH$ H$ån{Z`m| H$mo EH$ {d{eîQ> 
H$ƒm _mb AmgmZr go Ed§ {Z`{_V ê$n go CnbãY Zht h¡ & ~moZba n|Q²>g H$ånZr ^r Bg 
g_ñ`m H$m gm_Zm H$a ahr h¡ VWm BgHo$ H$maU AmXoe XoZo VWm _mb H$mo dmñV{dH$ ê$n _| 
àmßV H$aZo Ho$ ~rM g_` bJVm h¡ & bo{H$Z, EH$ ~ma O~ Cgo H$ƒm _mb àmßV hmo OmVm h¡ 
Vmo Bgo V¡`ma _mb _| n[ad{V©V H$aZo _| H$_ g_` bJVm h¡ &   
 Bg CÚmoJ H$s H$m`©erb ny±Or H$s Amdí`H$Vm H$mo à^m{dV H$aZo dmbo H$maH$ H$s nhMmZ 
H$s{OE &   1 
In the paint industry, various raw materials are mixed in different 
proportions with petroleum for manufacturing different kinds of paints. 
One specific raw material is not readily and regularly available to the 
paint manufacturing companies. Bonler Paints Company is also facing 
this problem and because of this there is a time lag between placing the 
order and the actual receipt of the material. But, once it receives the raw 
materials, it takes less time in converting it into finished goods.  
Identify the factor affecting the working capital requirements of this 
industry. 
5. EH$ {ZdoeH$ 91 {XZm| H$s Ad{Y Ho$ {bE < 20,000 Ðì` ~mµOma ànÌm| (Q´>oOar {~bm|) _| 
{Zdoe H$aZm MmhVm Wm & O~ CgZo ^maVr` [aµOd© ~¢H$ go Bg CÔoí` Ho$ {bE gånH©$ {H$`m 
Vmo Cgo nVm Mbm {H$ `h g§^d Zht Wm &      
 {ZdoeH$ Ûmam Ðì` ~mµOma ànÌ (Q´>oOar {~b) _| {Zdoe Z H$a gH$Zo Ho$ H$maU H$s nhMmZ 
H$s{OE &   1 
An investor wanted to invest < 20,000 in Treasury Bills for a period of  
91 days. When he approached the Reserve Bank of India for this purpose 
he came to know that it was not possible. 
Identify the reason why the investor could not invest in the Treasury Bill. 
6. ‘{dnUZ à~ÝYZ Xe©Zm| (AdYmaUmAm|)’ H$s g_P _hÎdnyU© Š`m| h¡ ?  1 
Why is the understanding of ‘Marketing Management Philosophies’ 
important ?   
7. Cn^moº$m g§ajU A{Y{Z`_, 1986 Ho$ AÝVJ©V {Obm Cn^moº$m {ddmX {ZdmaU \$moa_ H$s 
g§aMZm Xr{OE &   1 
Give the constitution of the District Consumer Disputes Redressal Forum 
under the Consumer Protection Act, 1986.  
8. _ÀN>a ^JmZo dmbo CËnmX Ho$ n¡Ho$O Ho$ bo~b na ‘EH$ Iar{XE EH$ _wµâV nmBE’ N>nm hþAm  
h¡ &   
 Bg H$WZ Ûmam {Zînm{XV {H$E JE bo~qbJ Ho$ H$m`© H$m CëboI H$s{OE &   1 
‘Buy one get one free’ is printed on the label of the package of a mosquito 
repellant. 
State the labelling function being performed by this statement.   
9. (i) CX²J_, (ii) A{YH$ma, VWm (iii) gåàofU-àdmh Ho$ AmYma na Am¡nMm[aH$ d AZm¡nMm[aH$ 
g§JR>Zm| _| AÝV^}X H$s{OE &   3 
Differentiate between formal and informal organisations on the basis of 
(i) origin, (ii) authority, and (iii) flow of communication.  
10. amoµOJma gmjmËH$ma Ho$ níMmV² VWm H$m`© (amoµOJma) àñVmd go nyd© M`Z à{H«$`m Ho$ MaUm| H$m 
CëboI H$s{OE &   3 
State the steps in the selection procedure, after the employment 
interview and before the job offer. 
11. g§Ü`m _ZrgÝg B§Q>aàmBµOoO H$s EH$ g\$b à~ÝYH$ h¡ & CgHo$ AYrZ H$m`© H$aZo dmbo ~mah 
ì`{º$`m| H$s EH$ Q>r_ h¡ & dh CÝh| AnZo CÔoí` {ZYm©[aV H$aZo VWm {ZU©` boZo Ho$ {bE 
ào[aV H$aVr h¡ & dh CZHo$ {dMmam| H$m AmXa d g_W©Z H$aVr h¡, Vm{H$ do AnZo H$V©ì`m| H$mo 
{Zînm{XV H$a gH|$ VWm g§JR>ZmË_H$ CÔoí`m| H$s àm{ßV H$a gH|$ & à~ÝY Ed§ à^mdr {Z`ÝÌU 
hoVw dh g_yh _| {dÚ_mZ e{º$`m| H$m Cn`moJ H$aVr h¡ & 
 EH$ ~w{Õ_mZ à~ÝYH$ Ho$ ê$n _| dh H$^r-H$^r AZm¡nMm[aH$ gåàofU Ho$ gH$mamË_H$ 
nhbwAm| H$m ^r Cn`moJ H$aVr h¡ & Bg àH$ma dh {d{dY {hVm| H$mo EH$sH¥$V H$aZo _| g\$b 
hmoVr h¡ VWm `h gw{ZpíMV H$aVr h¡ {H$ bú`m| H$s àm{ßV hmo OmE &      
(H$) bmoJm| Ho$ ì`dhma H$mo à^m{dV H$aZo Ho$ {bE {d{^Þ àH$ma Ho$ {gÕmÝV Ed§  e¡{b`m± 
h¢ & g§Ü`m Ûmam à`moJ _| bmB© JB© e¡br H$s nhMmZ H$s{OE Omo A{YH$mam| Ho$ Cn`moJ 
na AmYm[aV h¡ &  
(I) Cn`w©º$ M{M©V gåàofU Ho$ Xmo gH$mamË_H$ nhbwAm| H$m CëboI H$s{OE {OgH$m 
g§Ü`m EH$ ~w{Õ_mZ à~ÝYH$ Ho$ ê$n _|§ à`moJ H$a ahr h¡ &  3 
Sandhya is a successful manager at Manisons Enterprises. She has a 
team of twelve people working under her. She encourages them  to set 
their own objectives and take decisions. She respects their opinions and 
supports them, so that they can perform their duties and accomplish 
organisational objectives. To manage and exercise effective control she 
uses forces within the group. 
As an intelligent manager, at times, she also makes use of positive 
aspects of informal communication. This way, she is able to unify diverse 
interests and ensure that targets are met.  
(a) There are many theories and styles of influencing people’s 
behaviour. Identify the style used by Sandhya which is based on 
the use of authority. 
(b) State two positive aspects of the communication discussed above, 
which Sandhya is using as an intelligent manager.