B Com Exam > B Com Videos > Principles of Insurance > Customer behavior when claim occurs, Principles of Insurance
Customer behavior when claim occurs, Principles of Insurance Video Lecture | Principles of Insurance - B Com
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49 videos|51 docs|14 tests
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FAQs on Customer behavior when claim occurs, Principles of Insurance Video Lecture - Principles of Insurance - B Com
| 1. What is customer behavior when a claim occurs? |  |
Ans. Customer behavior when a claim occurs refers to how customers react and respond when they need to file a claim with their insurance company. This can include their actions, emotions, and attitudes towards the claims process.
| 2. How do customers typically behave when they experience a claim? | |
Ans. When customers experience a claim, they may feel stressed, frustrated, or anxious. They may also have concerns about the outcome of their claim and the potential impact on their financial situation. In terms of actions, customers usually contact their insurance company to report the claim and provide the necessary documentation and information.
| 3. What are some common customer expectations during the claims process? | |
Ans. Customers often expect their insurance company to handle their claim promptly and efficiently. They may also expect clear communication and updates throughout the process. Additionally, customers may expect a fair and satisfactory resolution to their claim, including appropriate compensation for any damages or losses.
| 4. How can insurance companies meet customer expectations during the claims process? | |
Ans. Insurance companies can meet customer expectations during the claims process by providing transparent and timely communication. This includes acknowledging the claim, providing regular updates, and addressing any concerns or questions the customer may have. Additionally, prompt and fair claim resolution, along with efficient claims handling procedures, can help meet customer expectations.
| 5. What factors can influence customer behavior during a claim? | |
Ans. Several factors can influence customer behavior during a claim. These may include the customer's previous experiences with the insurance company, their level of trust in the company, the complexity of the claim, and the perceived fairness of the claims process. External factors such as the severity of the loss and the customer's financial situation can also impact their behavior.
Text Transcript from Video
is Kanna
I was on a business trip just came back
to day itself
I am sorry to hear about your husband's
sudden demise
he left me alone with so many pending
responsibilities
I understand it is a difficult time for
you but please be strong to let me know
if I can help in some way
yes I will I need your help for
insurance claim settlement I have heard
it is a harrowing task you being an
insurance advisor you can help me
understand the procedure
sure let's meet in my office tomorrow
morning and I will explain the entire
process to claim insurance money we can
initiate the process tomorrow itself
okay thank you very much appreciate your
help I will take a leave now see you
tomorrow take care
good morning mrs. Kenna
morning thank you for taking some time
for helping me my pleasure
please take a seat
okay to play
insurance company you'll be required to
first inform the insurance company about
the death of the insured and submit
required documents
why you need to fill a plain
notification form and submitted to
insurance company one can avail the
claim form from nearest insurance
company's branch or from your advisor
most of the insurance companies also
facilitate website download option for
getting the insurance claim settlement
form
okay got it can you get the Claims
Settlement form for me
sure you can fill it today itself and
give it to me I will submit it on your
behalf
Thanks the next step will be submitting
the documents what all documents will be
required you need to submit claimants
statement original policy document and
death certificate of insured if the
cause of death is an absent police fi or
is required and in case of death due to
illness you need to submit the
certificate from the treating doctor
in addition to this insurance company
can ask for additional documents on case
basis okay and what is the expected time
taken by company to settle the insurance
company has to settle the claim within
30 days of getting all the documents
if the case require any sort of further
investigation the max time they can take
a six months
those things are cleared to me I hope
things go smoothly
if you have the documents and necessary
evidence in place no insurer can deny
you your money
let's go and start process we will fill
in submit the plan form today and you
may submit the documents within a day or
two okay
for any question on insurance claims
settlement please call me on one eight
zero zero one zero three three nine nine
nine
I was on a business trip just came back
to day itself
I am sorry to hear about your husband's
sudden demise
he left me alone with so many pending
responsibilities
I understand it is a difficult time for
you but please be strong to let me know
if I can help in some way
yes I will I need your help for
insurance claim settlement I have heard
it is a harrowing task you being an
insurance advisor you can help me
understand the procedure
sure let's meet in my office tomorrow
morning and I will explain the entire
process to claim insurance money we can
initiate the process tomorrow itself
okay thank you very much appreciate your
help I will take a leave now see you
tomorrow take care
good morning mrs. Kenna
morning thank you for taking some time
for helping me my pleasure
please take a seat
okay to play
insurance company you'll be required to
first inform the insurance company about
the death of the insured and submit
required documents
why you need to fill a plain
notification form and submitted to
insurance company one can avail the
claim form from nearest insurance
company's branch or from your advisor
most of the insurance companies also
facilitate website download option for
getting the insurance claim settlement
form
okay got it can you get the Claims
Settlement form for me
sure you can fill it today itself and
give it to me I will submit it on your
behalf
Thanks the next step will be submitting
the documents what all documents will be
required you need to submit claimants
statement original policy document and
death certificate of insured if the
cause of death is an absent police fi or
is required and in case of death due to
illness you need to submit the
certificate from the treating doctor
in addition to this insurance company
can ask for additional documents on case
basis okay and what is the expected time
taken by company to settle the insurance
company has to settle the claim within
30 days of getting all the documents
if the case require any sort of further
investigation the max time they can take
a six months
those things are cleared to me I hope
things go smoothly
if you have the documents and necessary
evidence in place no insurer can deny
you your money
let's go and start process we will fill
in submit the plan form today and you
may submit the documents within a day or
two okay
for any question on insurance claims
settlement please call me on one eight
zero zero one zero three three nine nine
nine
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About this Video
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Dec 23, 2024 Last updated |
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