Performance management Notes | EduRev

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: Performance management Notes | EduRev

 Page 1


Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
26 
 
IMPACT OF WORK LIFE CONFLICT ON EMPLOYEE PERFORMANCE 
 
Muhammad Nabeel Siddiqui 
HR Specialist Compensation, Payroll and Benefits 
Arabian Gulf Manufacturers Limited Company 
Jeddah, Saudi Arabia Designation 
Email: muhammadnabeel19@gmail.com 
 
ABSTRACT 
 
This research determines the work life conflict and its effect on employee performance. The 
technique used for data collection is structural interviews from the survey respondents residing 
and employed in Jeddah. The response rate is optimum due to the accessible participants. Jeddah 
is selected to have survey as its the prime location in KSA. Methodology adopted to find the 
work life issues of the people of Jeddah and the effect on the employees working in different 
organizations at Jeddah. Most important is that Jeddah is a part of Muslim State and mostly 
people are believers of Islam and national language is Arabic. Public awareness was created by 
the researchers regarding the problem prevailing in the country on how some organizations are 
getting the benefits of social support work and some don’t and found out that out of many 
reasons one of them is the lack of specificity and adequateness of general-ability. In this research 
qualitative method is used which consists of primary as well as secondary approach for gathering 
information and relevant data. Interview questionnaires were used in order to gather the primary 
data. Moreover, critical evaluation and analyzing of the data was done by finding the reliability 
of collected and used data which were mainly gathered from the participants or the people of 
Jeddah who were employed in different organizations and were facing such kind of problems 
relating to work life and performance drawbacks. This research provides enough information 
about work life conflicts and its effects on the employee performance and contribution to alter 
attitudes of skills. One of the illustrations of organizations in Jeddah is Arabian Gulf 
manufactures LTD. Co having 24 hours production who require to expand a high stage of 
flexibility and openness to all humans including their leaders, workers or clients. Very few 
organizations have an affinity to grip the ethnocentric means for company decisions to establish 
and for their development. Research has originate that now organizations in Saudi Arabia give 
more concentration to cultural know how in global business to improve more developments and 
betterments of their employees. 
 
Keywords: Work Life Issues, Job Performance, Work Life Conflicts 
Paper Type: Research Paper 
 
INTRODUCTION 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with. Every individual is faced with a number 
of problems which he has to accept and solve. Time is considered as money because it never 
stops for any one. Similarly, if an individual stops and feels that he cannot deal with the 
problems then he has to face a lot of hardships in his life. The time he had wasted on thinking 
can never come back. Every individual is fighting for his right in today’s scenario in order to 
Page 2


Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
26 
 
IMPACT OF WORK LIFE CONFLICT ON EMPLOYEE PERFORMANCE 
 
Muhammad Nabeel Siddiqui 
HR Specialist Compensation, Payroll and Benefits 
Arabian Gulf Manufacturers Limited Company 
Jeddah, Saudi Arabia Designation 
Email: muhammadnabeel19@gmail.com 
 
ABSTRACT 
 
This research determines the work life conflict and its effect on employee performance. The 
technique used for data collection is structural interviews from the survey respondents residing 
and employed in Jeddah. The response rate is optimum due to the accessible participants. Jeddah 
is selected to have survey as its the prime location in KSA. Methodology adopted to find the 
work life issues of the people of Jeddah and the effect on the employees working in different 
organizations at Jeddah. Most important is that Jeddah is a part of Muslim State and mostly 
people are believers of Islam and national language is Arabic. Public awareness was created by 
the researchers regarding the problem prevailing in the country on how some organizations are 
getting the benefits of social support work and some don’t and found out that out of many 
reasons one of them is the lack of specificity and adequateness of general-ability. In this research 
qualitative method is used which consists of primary as well as secondary approach for gathering 
information and relevant data. Interview questionnaires were used in order to gather the primary 
data. Moreover, critical evaluation and analyzing of the data was done by finding the reliability 
of collected and used data which were mainly gathered from the participants or the people of 
Jeddah who were employed in different organizations and were facing such kind of problems 
relating to work life and performance drawbacks. This research provides enough information 
about work life conflicts and its effects on the employee performance and contribution to alter 
attitudes of skills. One of the illustrations of organizations in Jeddah is Arabian Gulf 
manufactures LTD. Co having 24 hours production who require to expand a high stage of 
flexibility and openness to all humans including their leaders, workers or clients. Very few 
organizations have an affinity to grip the ethnocentric means for company decisions to establish 
and for their development. Research has originate that now organizations in Saudi Arabia give 
more concentration to cultural know how in global business to improve more developments and 
betterments of their employees. 
 
Keywords: Work Life Issues, Job Performance, Work Life Conflicts 
Paper Type: Research Paper 
 
INTRODUCTION 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with. Every individual is faced with a number 
of problems which he has to accept and solve. Time is considered as money because it never 
stops for any one. Similarly, if an individual stops and feels that he cannot deal with the 
problems then he has to face a lot of hardships in his life. The time he had wasted on thinking 
can never come back. Every individual is fighting for his right in today’s scenario in order to 
Far East Research Centre                                                                                   www.fareastjournals.com 
27 
 
achieve a reputable position and to spend his life comfortably by increasing his standard of 
living. A lot of compromises are made during the journey of struggle. What an individual is 
doing to earn his livelihood is not just for his personal prosperity and success, but he has to do a 
lot for his family life and his own safety and privacy along with theirs.  
 
As the trend of working women has taken a huge place all over the world, it has also increased 
the need of work life balance with family and job. Three of the many concerns which were 
highlighted by many pre researchers include time, energy and relationships. A woman has to deal 
her husband with caress and gentle way, has to do the house keeping and support his husband in 
every way, has to give her children a great upbringing, and has to manage the work life 
efficiently as well.  If any of the issues are not settled, then it will bring a disastrous outcome for 
her. She has to maintain the balance or equilibrium between everything she is handling. The 
equilibrium is really very difficult to achieve by a woman. 
 
A survey was done on this issue of women and it was clearly stated that 95.1% women are really 
concerned for their balance as they think their work life absorbs all their time and they were left 
with very little time of the day to deal with the family. Most women have to sacrifice their 
families in order to earn livelihood and a position. It was also stated through a research that 40.4 
percent of the couples were dual-earners (Rapoport, 2002).  
 
Purpose of the Study 
 
The basic purpose of conducting this research on the topic work life conflicts and impact on 
employee’s performance is to determine what conflicts are being faced by the people living in 
Jeddah during their work life and what influence it has on their performance. Different 
employees of different organizations were taken into consideration and the researcher has 
covered whole Jeddah, the capital of Saudi Arabia. This study is limited to Jeddah and the people 
living in Jeddah only.  
 
Problem Statement 
 
The government of Saudi Arabia has to face a major challenge of integrating and incorporating 
the local work culture with that of the private one. The efforts made by the government of Saudi 
Arabia were considered as a total failure. All the private organizations remained concentrated on 
the techniques and methods they were applying in their organization before. The private 
organizations did not agree in making the government their partner and in shaking hands with 
them in order to give a chance to the local workers to work with them.  
 
With the passage of time the economy started to fluctuate with the increasing percentage of 
unemployment in the country. The average per annum unemployment rate of Saudi Arabia was 
7.8% and on the other hand the unemployment rate of its capital that is Jeddah was 8.3% (Ferris, 
2009, p. 56). There is a major setback on the employee’s turnover rate and unemployment rate 
due to increase in work life conflicts. The job performance scale of the employees working in 
different organizations under different environment declines sharply. The above mentioned 
problems needed a serious consideration in order to control the employee’s turnover rates and 
low performance in work. 
Page 3


Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
26 
 
IMPACT OF WORK LIFE CONFLICT ON EMPLOYEE PERFORMANCE 
 
Muhammad Nabeel Siddiqui 
HR Specialist Compensation, Payroll and Benefits 
Arabian Gulf Manufacturers Limited Company 
Jeddah, Saudi Arabia Designation 
Email: muhammadnabeel19@gmail.com 
 
ABSTRACT 
 
This research determines the work life conflict and its effect on employee performance. The 
technique used for data collection is structural interviews from the survey respondents residing 
and employed in Jeddah. The response rate is optimum due to the accessible participants. Jeddah 
is selected to have survey as its the prime location in KSA. Methodology adopted to find the 
work life issues of the people of Jeddah and the effect on the employees working in different 
organizations at Jeddah. Most important is that Jeddah is a part of Muslim State and mostly 
people are believers of Islam and national language is Arabic. Public awareness was created by 
the researchers regarding the problem prevailing in the country on how some organizations are 
getting the benefits of social support work and some don’t and found out that out of many 
reasons one of them is the lack of specificity and adequateness of general-ability. In this research 
qualitative method is used which consists of primary as well as secondary approach for gathering 
information and relevant data. Interview questionnaires were used in order to gather the primary 
data. Moreover, critical evaluation and analyzing of the data was done by finding the reliability 
of collected and used data which were mainly gathered from the participants or the people of 
Jeddah who were employed in different organizations and were facing such kind of problems 
relating to work life and performance drawbacks. This research provides enough information 
about work life conflicts and its effects on the employee performance and contribution to alter 
attitudes of skills. One of the illustrations of organizations in Jeddah is Arabian Gulf 
manufactures LTD. Co having 24 hours production who require to expand a high stage of 
flexibility and openness to all humans including their leaders, workers or clients. Very few 
organizations have an affinity to grip the ethnocentric means for company decisions to establish 
and for their development. Research has originate that now organizations in Saudi Arabia give 
more concentration to cultural know how in global business to improve more developments and 
betterments of their employees. 
 
Keywords: Work Life Issues, Job Performance, Work Life Conflicts 
Paper Type: Research Paper 
 
INTRODUCTION 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with. Every individual is faced with a number 
of problems which he has to accept and solve. Time is considered as money because it never 
stops for any one. Similarly, if an individual stops and feels that he cannot deal with the 
problems then he has to face a lot of hardships in his life. The time he had wasted on thinking 
can never come back. Every individual is fighting for his right in today’s scenario in order to 
Far East Research Centre                                                                                   www.fareastjournals.com 
27 
 
achieve a reputable position and to spend his life comfortably by increasing his standard of 
living. A lot of compromises are made during the journey of struggle. What an individual is 
doing to earn his livelihood is not just for his personal prosperity and success, but he has to do a 
lot for his family life and his own safety and privacy along with theirs.  
 
As the trend of working women has taken a huge place all over the world, it has also increased 
the need of work life balance with family and job. Three of the many concerns which were 
highlighted by many pre researchers include time, energy and relationships. A woman has to deal 
her husband with caress and gentle way, has to do the house keeping and support his husband in 
every way, has to give her children a great upbringing, and has to manage the work life 
efficiently as well.  If any of the issues are not settled, then it will bring a disastrous outcome for 
her. She has to maintain the balance or equilibrium between everything she is handling. The 
equilibrium is really very difficult to achieve by a woman. 
 
A survey was done on this issue of women and it was clearly stated that 95.1% women are really 
concerned for their balance as they think their work life absorbs all their time and they were left 
with very little time of the day to deal with the family. Most women have to sacrifice their 
families in order to earn livelihood and a position. It was also stated through a research that 40.4 
percent of the couples were dual-earners (Rapoport, 2002).  
 
Purpose of the Study 
 
The basic purpose of conducting this research on the topic work life conflicts and impact on 
employee’s performance is to determine what conflicts are being faced by the people living in 
Jeddah during their work life and what influence it has on their performance. Different 
employees of different organizations were taken into consideration and the researcher has 
covered whole Jeddah, the capital of Saudi Arabia. This study is limited to Jeddah and the people 
living in Jeddah only.  
 
Problem Statement 
 
The government of Saudi Arabia has to face a major challenge of integrating and incorporating 
the local work culture with that of the private one. The efforts made by the government of Saudi 
Arabia were considered as a total failure. All the private organizations remained concentrated on 
the techniques and methods they were applying in their organization before. The private 
organizations did not agree in making the government their partner and in shaking hands with 
them in order to give a chance to the local workers to work with them.  
 
With the passage of time the economy started to fluctuate with the increasing percentage of 
unemployment in the country. The average per annum unemployment rate of Saudi Arabia was 
7.8% and on the other hand the unemployment rate of its capital that is Jeddah was 8.3% (Ferris, 
2009, p. 56). There is a major setback on the employee’s turnover rate and unemployment rate 
due to increase in work life conflicts. The job performance scale of the employees working in 
different organizations under different environment declines sharply. The above mentioned 
problems needed a serious consideration in order to control the employee’s turnover rates and 
low performance in work. 
Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
28 
 
Objectives of the Study 
 
? To establish the consequences and importance of work life conflict in   Jeddah Saudi Arabia 
that influences the member of staff routine performance in workplace. 
? How to organize different matters of work life conflicts by employees of different 
organizations in Jeddah Saudi Arabia.  
? To improve staff performance management by resolve the work life conflict in Jeddah Saudi 
Arabia. 
 
LITERATURE REVIEW 
 
Work Life Conflicts 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with (Aryee, 1992; Frone, 2000; Frone,; 
Thomas &Ganster, 1995). Every individual is faced with a number of problems which he has to 
accept and solve. Both the positive impacts as well as the negative impacts are being 
demonstrated and elaborated by the researcher so that the organization can take advantage. For 
instance it has been noted that individuals have to face an inversely proportional scenario in their 
life with the work life conflicts and wellbeing, it means that the work life affects the wellbeing of 
an individual to a great extent. The higher the work life conflicts occur, the lower the wellbeing 
of an individual would be (Aryee, 1992; Frone, 2000; Frone,; Thomas & Ganster, 1995).   
 
The leading situation would be considered as lower level of employee satisfaction (Adams, King, 
& King, 1996), the burn outs would be at their greatest, there will be excessive use of alcohols 
and drugs along with poorer health and safety issues (Allen; Frone, Russell, & Barnes, 1996). 
This was all reported by keeping in view the individuals who had actually faced such kind of 
conflicts and had gone through such situations (Bliese, Ritzer, Thomas, & Jex, 2001; Terry, 
Nielson, & Perchard, 1993).  
 
It is noted that the social support work is spread over many dimensions and roots (Cobb, 1976; 
House, 1981; Richman, Rosenfeld, & Hardy, 1993), but on the other hand few researcher have 
measured it by using only one root and have made it through. It can be stated in such a way that 
there are some exceptional forms of dimensions which could be used in order to eliminate the 
work life conflicts on a great extend as they are really helpful in maintaining a work life balance 
for individuals.  
 
Sometimes an individual just need an emotional support and emotional stability brings a lot of 
satisfaction for him than any other tangible support would bring. This means that the conflicts 
majorly depend on the situations and the depth of issue which has created the feeling of anxiety 
in an individual. If the reason for anxiety and worry is highlighted then people can use a variety 
of options in order to reduce and eliminate his feeling and can make him feel contented and 
satisfied. But it’s a very difficult task to realise what situation is making an individual react worst 
(Al-Ali, 2008, p.8).  
 
Page 4


Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
26 
 
IMPACT OF WORK LIFE CONFLICT ON EMPLOYEE PERFORMANCE 
 
Muhammad Nabeel Siddiqui 
HR Specialist Compensation, Payroll and Benefits 
Arabian Gulf Manufacturers Limited Company 
Jeddah, Saudi Arabia Designation 
Email: muhammadnabeel19@gmail.com 
 
ABSTRACT 
 
This research determines the work life conflict and its effect on employee performance. The 
technique used for data collection is structural interviews from the survey respondents residing 
and employed in Jeddah. The response rate is optimum due to the accessible participants. Jeddah 
is selected to have survey as its the prime location in KSA. Methodology adopted to find the 
work life issues of the people of Jeddah and the effect on the employees working in different 
organizations at Jeddah. Most important is that Jeddah is a part of Muslim State and mostly 
people are believers of Islam and national language is Arabic. Public awareness was created by 
the researchers regarding the problem prevailing in the country on how some organizations are 
getting the benefits of social support work and some don’t and found out that out of many 
reasons one of them is the lack of specificity and adequateness of general-ability. In this research 
qualitative method is used which consists of primary as well as secondary approach for gathering 
information and relevant data. Interview questionnaires were used in order to gather the primary 
data. Moreover, critical evaluation and analyzing of the data was done by finding the reliability 
of collected and used data which were mainly gathered from the participants or the people of 
Jeddah who were employed in different organizations and were facing such kind of problems 
relating to work life and performance drawbacks. This research provides enough information 
about work life conflicts and its effects on the employee performance and contribution to alter 
attitudes of skills. One of the illustrations of organizations in Jeddah is Arabian Gulf 
manufactures LTD. Co having 24 hours production who require to expand a high stage of 
flexibility and openness to all humans including their leaders, workers or clients. Very few 
organizations have an affinity to grip the ethnocentric means for company decisions to establish 
and for their development. Research has originate that now organizations in Saudi Arabia give 
more concentration to cultural know how in global business to improve more developments and 
betterments of their employees. 
 
Keywords: Work Life Issues, Job Performance, Work Life Conflicts 
Paper Type: Research Paper 
 
INTRODUCTION 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with. Every individual is faced with a number 
of problems which he has to accept and solve. Time is considered as money because it never 
stops for any one. Similarly, if an individual stops and feels that he cannot deal with the 
problems then he has to face a lot of hardships in his life. The time he had wasted on thinking 
can never come back. Every individual is fighting for his right in today’s scenario in order to 
Far East Research Centre                                                                                   www.fareastjournals.com 
27 
 
achieve a reputable position and to spend his life comfortably by increasing his standard of 
living. A lot of compromises are made during the journey of struggle. What an individual is 
doing to earn his livelihood is not just for his personal prosperity and success, but he has to do a 
lot for his family life and his own safety and privacy along with theirs.  
 
As the trend of working women has taken a huge place all over the world, it has also increased 
the need of work life balance with family and job. Three of the many concerns which were 
highlighted by many pre researchers include time, energy and relationships. A woman has to deal 
her husband with caress and gentle way, has to do the house keeping and support his husband in 
every way, has to give her children a great upbringing, and has to manage the work life 
efficiently as well.  If any of the issues are not settled, then it will bring a disastrous outcome for 
her. She has to maintain the balance or equilibrium between everything she is handling. The 
equilibrium is really very difficult to achieve by a woman. 
 
A survey was done on this issue of women and it was clearly stated that 95.1% women are really 
concerned for their balance as they think their work life absorbs all their time and they were left 
with very little time of the day to deal with the family. Most women have to sacrifice their 
families in order to earn livelihood and a position. It was also stated through a research that 40.4 
percent of the couples were dual-earners (Rapoport, 2002).  
 
Purpose of the Study 
 
The basic purpose of conducting this research on the topic work life conflicts and impact on 
employee’s performance is to determine what conflicts are being faced by the people living in 
Jeddah during their work life and what influence it has on their performance. Different 
employees of different organizations were taken into consideration and the researcher has 
covered whole Jeddah, the capital of Saudi Arabia. This study is limited to Jeddah and the people 
living in Jeddah only.  
 
Problem Statement 
 
The government of Saudi Arabia has to face a major challenge of integrating and incorporating 
the local work culture with that of the private one. The efforts made by the government of Saudi 
Arabia were considered as a total failure. All the private organizations remained concentrated on 
the techniques and methods they were applying in their organization before. The private 
organizations did not agree in making the government their partner and in shaking hands with 
them in order to give a chance to the local workers to work with them.  
 
With the passage of time the economy started to fluctuate with the increasing percentage of 
unemployment in the country. The average per annum unemployment rate of Saudi Arabia was 
7.8% and on the other hand the unemployment rate of its capital that is Jeddah was 8.3% (Ferris, 
2009, p. 56). There is a major setback on the employee’s turnover rate and unemployment rate 
due to increase in work life conflicts. The job performance scale of the employees working in 
different organizations under different environment declines sharply. The above mentioned 
problems needed a serious consideration in order to control the employee’s turnover rates and 
low performance in work. 
Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
28 
 
Objectives of the Study 
 
? To establish the consequences and importance of work life conflict in   Jeddah Saudi Arabia 
that influences the member of staff routine performance in workplace. 
? How to organize different matters of work life conflicts by employees of different 
organizations in Jeddah Saudi Arabia.  
? To improve staff performance management by resolve the work life conflict in Jeddah Saudi 
Arabia. 
 
LITERATURE REVIEW 
 
Work Life Conflicts 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with (Aryee, 1992; Frone, 2000; Frone,; 
Thomas &Ganster, 1995). Every individual is faced with a number of problems which he has to 
accept and solve. Both the positive impacts as well as the negative impacts are being 
demonstrated and elaborated by the researcher so that the organization can take advantage. For 
instance it has been noted that individuals have to face an inversely proportional scenario in their 
life with the work life conflicts and wellbeing, it means that the work life affects the wellbeing of 
an individual to a great extent. The higher the work life conflicts occur, the lower the wellbeing 
of an individual would be (Aryee, 1992; Frone, 2000; Frone,; Thomas & Ganster, 1995).   
 
The leading situation would be considered as lower level of employee satisfaction (Adams, King, 
& King, 1996), the burn outs would be at their greatest, there will be excessive use of alcohols 
and drugs along with poorer health and safety issues (Allen; Frone, Russell, & Barnes, 1996). 
This was all reported by keeping in view the individuals who had actually faced such kind of 
conflicts and had gone through such situations (Bliese, Ritzer, Thomas, & Jex, 2001; Terry, 
Nielson, & Perchard, 1993).  
 
It is noted that the social support work is spread over many dimensions and roots (Cobb, 1976; 
House, 1981; Richman, Rosenfeld, & Hardy, 1993), but on the other hand few researcher have 
measured it by using only one root and have made it through. It can be stated in such a way that 
there are some exceptional forms of dimensions which could be used in order to eliminate the 
work life conflicts on a great extend as they are really helpful in maintaining a work life balance 
for individuals.  
 
Sometimes an individual just need an emotional support and emotional stability brings a lot of 
satisfaction for him than any other tangible support would bring. This means that the conflicts 
majorly depend on the situations and the depth of issue which has created the feeling of anxiety 
in an individual. If the reason for anxiety and worry is highlighted then people can use a variety 
of options in order to reduce and eliminate his feeling and can make him feel contented and 
satisfied. But it’s a very difficult task to realise what situation is making an individual react worst 
(Al-Ali, 2008, p.8).  
 
Far East Research Centre                                                                                   www.fareastjournals.com 
29 
 
The researcher is of the opinion that mixed findings are the reason of lack in specificity and more 
of generalization ability (Bliese et al., 2001). Another researcher suggested that work life issues 
and performance should both be considered equally and when the support is required then 
stressor support and expected outcomes should also be associated well. Taking an example of an 
experience, an individual having a lot of personal responsibilities is in need of the work support 
and would be the stressor.  The stress could also be due to un-satisfaction of marital status. One 
of another reason could be that the supervisor who is claiming to support the individual is 
actually not supporting him the way the support is required and there remains a lack of 
specificity and recognisability. On the other way around it could be like that the supporter or the 
supervisor is supporting the employee and thinking he might be having work life conflicts but in 
reality he is not suffering from any work life issue so his support would be vague and 
unnecessary (Allen T. et.al, 2000, p. 281). 
 
Work life and Employees Performance 
 
Many types of challenges are faced by the employees every day in their work life which consists 
of shifts timing, loading and informing, number of working hours, wages and salary issues, 
nature of work, time constraints and a lot more. People do have their own personality traits and 
behaviour which makes them different from one another. Every individual has the capacity to 
handle situations in his own different manner. He would be dealing every single situation by 
himself in the manner he thinks is suitable.  
 
Moreover, the difference of gender has a great role in defining what level of stress one can 
uphold in their life. The level of stress for women would be different and the level of stress for 
man would be different as well. In the following section we will be discussing the influence 
which individuals have due to their work on their health and wellbeing.  
 
Shift Configuration  
 
Due to the shift configuration, an individual can be affected both physically and mentally. This 
has become a fact after enormous researches have done research on it and proved it (Aryee, 
1992).  
 
Sleep difficulties and shift work. 
 
Working shifts and sleep both have been taken into consideration respectively by the researcher. 
All of us have been familiar with the effects of wok shift it has on sleep and it is well recognized 
as well.  
 
Several studies have found that sleep is affected by shift work and that when workers are 
exposed to the night shift, this has a particularly detrimental effect on restful sleep. Disturbed 
sleep can greatly affect the quality of an individual’s life. There is also some evidence that poor 
sleep may be a risk factor for illness.  
 
Gender and health outcomes related to shift work 
 
Page 5


Far East Journal of Psychology and Business                                                                Vol. 12 No. 3 Sep 2013 
 
26 
 
IMPACT OF WORK LIFE CONFLICT ON EMPLOYEE PERFORMANCE 
 
Muhammad Nabeel Siddiqui 
HR Specialist Compensation, Payroll and Benefits 
Arabian Gulf Manufacturers Limited Company 
Jeddah, Saudi Arabia Designation 
Email: muhammadnabeel19@gmail.com 
 
ABSTRACT 
 
This research determines the work life conflict and its effect on employee performance. The 
technique used for data collection is structural interviews from the survey respondents residing 
and employed in Jeddah. The response rate is optimum due to the accessible participants. Jeddah 
is selected to have survey as its the prime location in KSA. Methodology adopted to find the 
work life issues of the people of Jeddah and the effect on the employees working in different 
organizations at Jeddah. Most important is that Jeddah is a part of Muslim State and mostly 
people are believers of Islam and national language is Arabic. Public awareness was created by 
the researchers regarding the problem prevailing in the country on how some organizations are 
getting the benefits of social support work and some don’t and found out that out of many 
reasons one of them is the lack of specificity and adequateness of general-ability. In this research 
qualitative method is used which consists of primary as well as secondary approach for gathering 
information and relevant data. Interview questionnaires were used in order to gather the primary 
data. Moreover, critical evaluation and analyzing of the data was done by finding the reliability 
of collected and used data which were mainly gathered from the participants or the people of 
Jeddah who were employed in different organizations and were facing such kind of problems 
relating to work life and performance drawbacks. This research provides enough information 
about work life conflicts and its effects on the employee performance and contribution to alter 
attitudes of skills. One of the illustrations of organizations in Jeddah is Arabian Gulf 
manufactures LTD. Co having 24 hours production who require to expand a high stage of 
flexibility and openness to all humans including their leaders, workers or clients. Very few 
organizations have an affinity to grip the ethnocentric means for company decisions to establish 
and for their development. Research has originate that now organizations in Saudi Arabia give 
more concentration to cultural know how in global business to improve more developments and 
betterments of their employees. 
 
Keywords: Work Life Issues, Job Performance, Work Life Conflicts 
Paper Type: Research Paper 
 
INTRODUCTION 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with. Every individual is faced with a number 
of problems which he has to accept and solve. Time is considered as money because it never 
stops for any one. Similarly, if an individual stops and feels that he cannot deal with the 
problems then he has to face a lot of hardships in his life. The time he had wasted on thinking 
can never come back. Every individual is fighting for his right in today’s scenario in order to 
Far East Research Centre                                                                                   www.fareastjournals.com 
27 
 
achieve a reputable position and to spend his life comfortably by increasing his standard of 
living. A lot of compromises are made during the journey of struggle. What an individual is 
doing to earn his livelihood is not just for his personal prosperity and success, but he has to do a 
lot for his family life and his own safety and privacy along with theirs.  
 
As the trend of working women has taken a huge place all over the world, it has also increased 
the need of work life balance with family and job. Three of the many concerns which were 
highlighted by many pre researchers include time, energy and relationships. A woman has to deal 
her husband with caress and gentle way, has to do the house keeping and support his husband in 
every way, has to give her children a great upbringing, and has to manage the work life 
efficiently as well.  If any of the issues are not settled, then it will bring a disastrous outcome for 
her. She has to maintain the balance or equilibrium between everything she is handling. The 
equilibrium is really very difficult to achieve by a woman. 
 
A survey was done on this issue of women and it was clearly stated that 95.1% women are really 
concerned for their balance as they think their work life absorbs all their time and they were left 
with very little time of the day to deal with the family. Most women have to sacrifice their 
families in order to earn livelihood and a position. It was also stated through a research that 40.4 
percent of the couples were dual-earners (Rapoport, 2002).  
 
Purpose of the Study 
 
The basic purpose of conducting this research on the topic work life conflicts and impact on 
employee’s performance is to determine what conflicts are being faced by the people living in 
Jeddah during their work life and what influence it has on their performance. Different 
employees of different organizations were taken into consideration and the researcher has 
covered whole Jeddah, the capital of Saudi Arabia. This study is limited to Jeddah and the people 
living in Jeddah only.  
 
Problem Statement 
 
The government of Saudi Arabia has to face a major challenge of integrating and incorporating 
the local work culture with that of the private one. The efforts made by the government of Saudi 
Arabia were considered as a total failure. All the private organizations remained concentrated on 
the techniques and methods they were applying in their organization before. The private 
organizations did not agree in making the government their partner and in shaking hands with 
them in order to give a chance to the local workers to work with them.  
 
With the passage of time the economy started to fluctuate with the increasing percentage of 
unemployment in the country. The average per annum unemployment rate of Saudi Arabia was 
7.8% and on the other hand the unemployment rate of its capital that is Jeddah was 8.3% (Ferris, 
2009, p. 56). There is a major setback on the employee’s turnover rate and unemployment rate 
due to increase in work life conflicts. The job performance scale of the employees working in 
different organizations under different environment declines sharply. The above mentioned 
problems needed a serious consideration in order to control the employee’s turnover rates and 
low performance in work. 
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28 
 
Objectives of the Study 
 
? To establish the consequences and importance of work life conflict in   Jeddah Saudi Arabia 
that influences the member of staff routine performance in workplace. 
? How to organize different matters of work life conflicts by employees of different 
organizations in Jeddah Saudi Arabia.  
? To improve staff performance management by resolve the work life conflict in Jeddah Saudi 
Arabia. 
 
LITERATURE REVIEW 
 
Work Life Conflicts 
 
In today’s growing world, the issue relating to work life and its impact on job performance has 
been considered as a very important topic to deal with (Aryee, 1992; Frone, 2000; Frone,; 
Thomas &Ganster, 1995). Every individual is faced with a number of problems which he has to 
accept and solve. Both the positive impacts as well as the negative impacts are being 
demonstrated and elaborated by the researcher so that the organization can take advantage. For 
instance it has been noted that individuals have to face an inversely proportional scenario in their 
life with the work life conflicts and wellbeing, it means that the work life affects the wellbeing of 
an individual to a great extent. The higher the work life conflicts occur, the lower the wellbeing 
of an individual would be (Aryee, 1992; Frone, 2000; Frone,; Thomas & Ganster, 1995).   
 
The leading situation would be considered as lower level of employee satisfaction (Adams, King, 
& King, 1996), the burn outs would be at their greatest, there will be excessive use of alcohols 
and drugs along with poorer health and safety issues (Allen; Frone, Russell, & Barnes, 1996). 
This was all reported by keeping in view the individuals who had actually faced such kind of 
conflicts and had gone through such situations (Bliese, Ritzer, Thomas, & Jex, 2001; Terry, 
Nielson, & Perchard, 1993).  
 
It is noted that the social support work is spread over many dimensions and roots (Cobb, 1976; 
House, 1981; Richman, Rosenfeld, & Hardy, 1993), but on the other hand few researcher have 
measured it by using only one root and have made it through. It can be stated in such a way that 
there are some exceptional forms of dimensions which could be used in order to eliminate the 
work life conflicts on a great extend as they are really helpful in maintaining a work life balance 
for individuals.  
 
Sometimes an individual just need an emotional support and emotional stability brings a lot of 
satisfaction for him than any other tangible support would bring. This means that the conflicts 
majorly depend on the situations and the depth of issue which has created the feeling of anxiety 
in an individual. If the reason for anxiety and worry is highlighted then people can use a variety 
of options in order to reduce and eliminate his feeling and can make him feel contented and 
satisfied. But it’s a very difficult task to realise what situation is making an individual react worst 
(Al-Ali, 2008, p.8).  
 
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29 
 
The researcher is of the opinion that mixed findings are the reason of lack in specificity and more 
of generalization ability (Bliese et al., 2001). Another researcher suggested that work life issues 
and performance should both be considered equally and when the support is required then 
stressor support and expected outcomes should also be associated well. Taking an example of an 
experience, an individual having a lot of personal responsibilities is in need of the work support 
and would be the stressor.  The stress could also be due to un-satisfaction of marital status. One 
of another reason could be that the supervisor who is claiming to support the individual is 
actually not supporting him the way the support is required and there remains a lack of 
specificity and recognisability. On the other way around it could be like that the supporter or the 
supervisor is supporting the employee and thinking he might be having work life conflicts but in 
reality he is not suffering from any work life issue so his support would be vague and 
unnecessary (Allen T. et.al, 2000, p. 281). 
 
Work life and Employees Performance 
 
Many types of challenges are faced by the employees every day in their work life which consists 
of shifts timing, loading and informing, number of working hours, wages and salary issues, 
nature of work, time constraints and a lot more. People do have their own personality traits and 
behaviour which makes them different from one another. Every individual has the capacity to 
handle situations in his own different manner. He would be dealing every single situation by 
himself in the manner he thinks is suitable.  
 
Moreover, the difference of gender has a great role in defining what level of stress one can 
uphold in their life. The level of stress for women would be different and the level of stress for 
man would be different as well. In the following section we will be discussing the influence 
which individuals have due to their work on their health and wellbeing.  
 
Shift Configuration  
 
Due to the shift configuration, an individual can be affected both physically and mentally. This 
has become a fact after enormous researches have done research on it and proved it (Aryee, 
1992).  
 
Sleep difficulties and shift work. 
 
Working shifts and sleep both have been taken into consideration respectively by the researcher. 
All of us have been familiar with the effects of wok shift it has on sleep and it is well recognized 
as well.  
 
Several studies have found that sleep is affected by shift work and that when workers are 
exposed to the night shift, this has a particularly detrimental effect on restful sleep. Disturbed 
sleep can greatly affect the quality of an individual’s life. There is also some evidence that poor 
sleep may be a risk factor for illness.  
 
Gender and health outcomes related to shift work 
 
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30 
 
Several studies have found that shift work is associated with physical illness in men and women. 
However, Rapoport (2002) reviewed multiple studies related to the impact of shift work on 
health and observed that “shift and night work may have more specific adverse effects on 
women’s health both in relation to their particular hormonal and reproductive function, and their 
family roles”. For women, exposure to the night shift has been linked to increase the risk of 
breast cancer, higher rates of, sub-fertility, ischemic stroke, and endometrial cancer. Men are not 
immune to the deleterious effects of shift work.  
 
Effective Performance  
 
Effective performance has a set of manners and actions, which helping organizations and 
administrations to achieve their long term plans and objectives. For a single person, effective 
performance provides an individual a different ways of their job developments by giving them 
different tools of appraisals and reviews to manage their work performances at their maximum 
level.  
 
According to Najafbeygi, (2007) RW is also keen to achieve different objectives and goals by 
closely aligned manners. To handle enough workloads they have to recruits more experts. After 
these new hiring’s some observations was found that 40% of these new staff performing up to 
the mark than the old employees those has more experiences and fixed salaries. For more 
expansion and to deliver more orders RW recruits new staff of technicians and experts. 
 
Influence on Effective Performance 
 
According to author (Najafbeygi, 2007) performance management system is used as an 
influencer for staff in different organizations. Organizations goodwill and success depends on the 
perception of their workforce about rewards and performances.  
 
Now employees of new era have more specified and clear motto for their future betterment. They 
are totally different goals from old employees .they want their development as well as their 
corporate and group achievements. if they fail to achieve particular tasks in their jobs they will 
leave that particular area and then go for more betterments to enhance their future career. 
 
THEORETICAL FRAMEWORK 
 
Different models elaborated and explained about work–life conflict. More modified and attentive 
framework is role theory (Kahn, Wolfe, Quinn, Snoek, & Rosenthal, 1964).Role theory explain 
about the essential explanation of work–life conflict, inter role conflicts is classified as work life 
conflicts. It occurs when individual demands from different roles. It also occurs when a stress 
and load of work hold up with different personal obligations. (Kopelman, Greenhaus, & 
Connolly, 1983).  
 
There are lots of researchers that understand the work life conflicts and then give different 
perspectives about theories about it, especially about the open systems view (Katz & Kahn, 
1966) and about the rational view structure (Greenhaus & Beutell, 1985; Greenhaus & 
Parasuraman, 1986).  
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