Directions: Read the given passage carefully and answer the questions as follows:
Passage
Sarah Meyers McGinty, in her useful new book Power Talk: Using Language to Build Authority and Influence, argues that while the simple lingual act of declaring power does not help a powerless person gain influence, well considered linguistic techniques and maneuvers do. McGinty does not dispute the importance of factors such as expertise and ability in determining stature, but argues persuasively that these power determinants amount to little in a person unable to communicate effectively. Management theorists share McGinty’s view that communication is essential for success and many surveys have shown that the ability to communicate effectively is the characteristic judged by managers to be most critical in determining promotability.
McGinty divides speech into two categories: “language from the center” and “language from the edge”. In McGinty’s words, “Language from the center makes a speaker sound like a leader.” McGinty suggests that not only is language from the center for those in high positions of power, but it is also for those of lower ranks who wish to gain more power and credibility. A speaker using language from the center exhibits the following: he directs rather than responds; he makes statements rather than asks questions; he contradicts, argues, and disagrees; he uses his experience persuasively; and he maintains an air of impersonality in the workplace. McGinty suggests that the use of language from the center can alter or create a new balance of power. These assertions are supported by studies that show that people accept leadership from those they perceive to be experts.
Language from the edge stands in stark contrast to language from the center. Language from the edge is careful, exploratory, and inquiring. It is inclusive, deferential, and collaborative. A speaker using language from the edge responds rather than directs; asks questions; strives to make others feel heard and protected; and avoids argument. The main purpose of language from the center is to claim authority for a speaker, while language from the edge strives to build consensus and trust. McGinty argues that true power comes from a deep understanding of when to use which style and the ability to use both as necessary.
What distinguishes McGinty’s discussion of effective communication is her focus on communication skills as a way of gaining power; this contrasts with most general management theory, which focuses on communication skills as a way of preventing misunderstandings, avoiding conflict, and fostering interpersonal relationships. McGinty, however, holds that language not only helps maintain relationships but also lends authority. According to Power Talk, effective communication skill “is an understanding of how situation shapes speech and how speech shapes situation” and “an understanding of how speech styles and the forces that affect those styles . . . can build your authority, and enhance your credibility and impact.”
Question for Practice Test: Reading Comprehension - 47
Try yourself:The passage suggests that which of the following would be an example of someone using language from the center?
Explanation
The passage gives the following as examples of "language from the center" (lines 33-39): "he directs rather than responds; he makes statements rather than asks questions; he contradicts, argues, and disagrees; he uses his experience persuasively; and he maintains an air of impersonality in the workplace."
(A) Requesting help does not fit into any of the above examples.
(B) CORRECT: Explaining the benefits of a new procedure by drawing on the procedure's success in another setting is an example of "He uses his experience persuasively.".
(C) Believing that one has been wrongly criticized does not fit the bill of contradicting, arguing, or disagreeing.
(D) A manager soliciting opinions from his workforce does not fit into any of the above examples.
(E) Refusing to alter one's behavior is not an example of contradicting, arguing, or disagreeing.
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Question for Practice Test: Reading Comprehension - 47
Try yourself:The passage suggests that McGinty would be most likely to agree with which of the following?
Explanation
McGinty's overall message is that the powerful leaders need to be able to use both types of language, "from the center" and "from the edge," as necessary.
(A) This choice contradicts the last sentence of the third paragraph: "McGinty argues that true power comes from a deep understanding of when to use which style and the ability to use both as necessary.
(B) This choice contradicts McGinty's claims that powerful leaders use language from both the center and the edge, and that language from the center is used to "claim authority." The most powerful managers, then, would gain authority via language from the center while also using language from the edge when necessary.
(C) CORRECT: The passage states that language from the center "claim[s] authority" for the speaker, while language from the edge is "inclusive." This choice supports McGinty's claim that the powerful use both types of language (and, therefore, gain the attributes associated with the two types).
(D) This contradicts McGinty's claim that powerful leaders need to use language from both the center and the edge. In addition, the word "only" is too extreme.
(E) The only mention of "low-level employees" in the passage suggests that lowerranking employees use language from the center to gain power and credibility.
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Question for Practice Test: Reading Comprehension - 47
Try yourself:Which of the following best describes the relation of the fourth paragraph to the passage a whole?
Explanation
The fourth paragraph presents a final summary of McGinty's argument and places it in the context of management theory generally by comparing it to current trends in the field.
(A) CORRECT: This best reflects the function of the fourth paragraph.
(B) The usefulness of McGinty's thesis is not questioned in the fourth paragraph.
(C) While the focus of McGinty's theory of communication is contrasted that of general management theory, the primary purpose of this last paragraph is not to show the shortcomings of management theory. It is to summarize McGinty's theory in the context of the rest of the field.
(D) No alternative view of McGinty's proposal is presented in the final paragraph.
(E) No additional support is offered for McGinty's theory in the final paragraph. The correct answer is A.
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Question for Practice Test: Reading Comprehension - 47
Try yourself:The primary focus of the passage is on which of the following?
Explanation
The question asks for the primary focus of the passage. The answer to this must take the entirety of the passage into account without misrepresenting its focus. The passage centers on a presentation of McGinty's book, which proposes a new way to understand communication in business settings.
(A) Although McGinty's communication model might be seen as a "certain framework," the passage does not "demonstrate the effectiveness" of this model; rather, the passage simply presents the model with only minimal commentary (such as the word "useful" to describe McGinty's book).
(B) The passage describes McGinty's model of business communication, but does little to explain its advantages or disadvantages. The passage does contrast McGinty's model with those in standard management theory; however, the author of the passage does not judge or evaluate these models relative to each other.
(C) No "theory of business" is put forth, nor is any controversy regarding such a theory highlighted.
(D) CORRECT: The passage indeed presents the new model of business communication outlined in McGinty's book.
(E) There is no outdated model of personnel management presented or for that matter defended here.
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