Q.1. What do you mean by right to be informed? How it protects consumer interests?
Ans. Right to be informed about the quality, quantity, purity, potency, standard and price of goods so as to protect the consumers against unfair trade practices. How it protects consumer’s interests : Consumer can get all information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.
Q.2. Explain how ‘right to seek redressal’ help consumers to protect them against unfair practices and exploitation.
Ans. Right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers also includes right to fair settlement of the genuine grievances of the consumer. Consumer can make complaint for their genuine grievances. Many a time their complaint may be of small value but its impact on society as a whole may be very large. They can also take the help of a consumer organisation in seeking redressal of their grievances.
Q.3. How does logo with letters ISI, Agmark or Hallmark help consumers?
Ans. These logos help consumers to get assured of quality while purchasing the goods and services. These logos are the symbols of trust, confidence and goodwill of the product.
Q.4. How government protects the interests of consumers?
Ans. Government has taken 3 measures to protect the interest of consumers.
(i) Legislative measures : The government enacted a law called Consumer Protection Act in 1986. The act provides for the establishment of consumer dispute redressal mechanisms at district, state and national levels.
(ii) Administrative measures : Public Distribution System (PDS) started by Government to prevent hoarding and black marketing.
(iii) Technical measures : Setting up institutions for fixing up the standards for products like Indian Standards Institutes, are technical measures taken by Government.
Q.5. What is the role of RTI Act in India? Explain.
Ans. In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act, which ensures its citizens all the information about the functioning of government departments. Right to information has been expanded to cover various services provided by the government. For example, if we buy a product and find it defective well before the expiry period, we can ask for a replacement.