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(i) Issue of consumer rights.
(ii) Unequal situations in a market.
(iii) Poor enforcement of rules and regulations.
(iv) Consumer protection councils.
(v) Consumer organizations.
(vi) Consumer court.
(i) Safety is everyone right
There are many goods and services which are hazardous for the health and property. So, that goods and services require special attention to safety. Consumers have the right to be protected against the marketing of goods and delivery of services which are hazardous for the health and services. Producers also need to follow the required rules and regulations for safety of consumers.
(ii) Information about goods and services
Manufacturer of goods and services should have maintained information about the ingredients used, price, batch number, date of manufacture, expiry date, the address of the manufacturer, directions for proper use’ and information relating to side effects and risks associated with usage of that particular goods and services. Consumers have right to know about the details of that particular goods and services that they purchased.
“Right to Information Act”, was enacted by the government of India in October 2005. The objective of this act is to ensure its citizens all the information about the functions of government departments. There are three reasons for formation of “Right to information”.
(i) When choice is denied
When a consumer is not satisfied with Purchasing of a particular goods and services then he/she have right to deny the choice.
(ii) Where should consumers go to get justice?
When a consumer deny the choice. Then he/she has the right to seek redressal against unfair trade practices and exploitation. She/he has the right to get compensation depending on the degree of damage. For compensation she/he has to go consumer forums or consumer protection councils. This organization guide consumers on how to file cases in the consumer court.
A three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes, under Consumer Protection Act.
The district level court deals with the cases involving claims upto Rs 20 lakhs, the state level courts deal with cases between Rs 20 lakhs and Rs 1 crore and the national level court deals with cases involving claims exceeding Rs 1 crore.
When a case is dismissed in district level court, then consumer can appeal in state and then in National level courts. This act provides “Right to Represent” to the consumer.
(iii) Learning earning to become well-informed consumer
For well-informed the consumer about their rights, Consumer Protection Act has led to the setting up of separate departments of Consumer Affairs in central and state governments.
Indian Parliament enacted the Consumer Protection Act on 24 December 1986. After that every year 24 December is celebrated as the National Consumers’ Day.
There are 20-25 are well organized and recognized consumer groups in India out of 200 consumer groups. After the enactment of “Consumer Protection Act” in India consumer awareness is spreading but slowly.
The consumer redressal process is becoming cumbersome, expensive and time consuming.
(i) Consumers are required to engage lawyers.
(ii) In most purchases cash memos are not issued hence evidence is not easy to gather.