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Supply Chain Performance Drivers
SCM consists of five drivers. Each of these drivers can be developed and managed to emphasize responsiveness or efficiency. As you investigate how a supply chain works, you learn about the demands it faces and the capabilities it needs to be successful.

The five drivers are illustrated below

1. Production – This driver can be made very responsive by building factories that have a lot of excess capacity and use flexible manufacturing techniques to produce a wide range of items. To be even more responsive, a company could do their production in many smaller plants that are close to major groups of customers so delivery times would be shorter. If efficiency is desirable, then a company can build factories with very little excess capacity and have those factories optimized for producing a limited range of items. Further efficiency can also be gained by centralizing production in large central plants.

2. Inventory – Responsiveness can be enhanced by stocking high levels of inventory for a wide range of products. Additional responsiveness can be gained by stocking products at many locations so as to have the inventory close to customers and available to them immediately. Economies of scale and cost savings can be gotten by stocking inventory in only a few central locations such as regional distribution centers (DCs).

3. Location/Warehousing – A location decision that emphasizes responsiveness would be one where a company establishes many locations that are close to its customer base. Efficiency can be achieved by aggregating its inventory to a central location.

4. Transportation – Responsiveness can be achieved by a transportation mode that is fast and flexible such as trucks and airplanes. Efficiency can be emphasized by transporting products in larger batches and doing it less often. The use of transportation modes such as ship, railroad, and pipelines can be very efficient.

5. Information – The power of this driver grows stronger each year as the technology for collecting and sharing information becomes more wide spread, easier to use, and less expensive. Information, much like money, is a very useful commodity because it can be applied directly to enhance the performance of the other four supply chain drivers. High levels of responsiveness can be achieved when companies collect and share accurate and timely data generated by the operations of the other four drivers.

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FAQs on Supply Chain Performance Drivers - Supply Chain Management, Logistics Management - Logistics Management - B Com

1. What are supply chain performance drivers?
Ans. Supply chain performance drivers are factors that have a significant impact on the overall performance of a supply chain. These drivers include elements such as inventory management, transportation, demand forecasting, customer service, and supplier management. By effectively managing these drivers, companies can improve their supply chain performance and achieve better operational efficiency.
2. How does supply chain management contribute to supply chain performance?
Ans. Supply chain management plays a crucial role in improving supply chain performance. It involves the coordination and integration of various activities, such as sourcing, production, transportation, and distribution, to ensure the smooth flow of goods and services from suppliers to customers. Effective supply chain management can help reduce lead times, lower costs, enhance customer satisfaction, and improve overall supply chain performance.
3. What is the role of logistics management in supply chain performance?
Ans. Logistics management is a key component of supply chain management and plays a vital role in enhancing supply chain performance. It involves the planning, implementation, and control of the efficient and effective flow of goods, information, and resources between the point of origin and the point of consumption. By optimizing logistics activities, such as transportation, warehousing, and inventory management, companies can improve their supply chain performance by reducing costs, improving delivery times, and enhancing customer service.
4. How does effective demand forecasting impact supply chain performance?
Ans. Effective demand forecasting is essential for achieving better supply chain performance. By accurately predicting customer demand, companies can optimize their production, inventory, and transportation processes. This helps minimize stockouts, reduce excess inventory, and improve customer service levels. Demand forecasting also enables companies to plan their procurement activities better, resulting in improved supplier management and overall supply chain performance.
5. What role does customer service play in supply chain performance?
Ans. Customer service plays a critical role in supply chain performance. It involves providing timely and accurate information to customers, addressing their inquiries and concerns, and delivering products or services in a timely manner. By providing excellent customer service, companies can enhance customer satisfaction and loyalty, leading to increased sales and repeat business. Moreover, satisfied customers are more likely to recommend a company to others, resulting in positive word-of-mouth and improved overall supply chain performance.
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