Commerce Exam > Commerce Notes > Business Studies (BST) Class 12 > Worksheet: Consumer Protection
Worksheet: Consumer Protection | Business Studies (BST) Class 12 - Commerce PDF Download
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| Multiple Choice Questions |
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| Very Short Answers |
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| Short Answers |
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| Long Answers |
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Multiple Choice Questions
Q1: What is the primary purpose of consumer protection laws?
(a) Promoting monopolies
(b) Safeguarding consumer rights
(c) Encouraging unfair trade practices
(d) Ignoring product standards
Q2: Which organization in India deals with consumer grievances at the national level?
(a) RBI
(b) SEBI
(c) NCDRC
(d) TRAI
Q3: What does the term 'Product Liability' refer to in consumer protection?
(a) Consumer's liability to pay for products
(b) Manufacturer's liability for defective products
(c) Retailer's liability for high prices
(d) Government's liability for market regulations
Q4: Which of the following is an example of an unfair trade practice?
(a) Providing accurate product information
(b) Offering discounts during festivals
(c) Misleading advertisements
(d) Transparent pricing strategies
Q5: What is the purpose of the Consumer Protection Act, 2019 in India?
(a) Replacing all existing consumer laws
(b) Promoting unfair business practices
(c) Enhancing consumer rights and welfare
(d) Restricting product availability
Very Short Answers
Q1: Define 'Consumer Exploitation'.
Q2: Mention any two consumer rights as per the Consumer Protection Act.
Q3: Explain the term 'Unfair Trade Practice' briefly.
Q4: List any two responsibilities of consumers.
Q5: What is the significance of the Bureau of Indian Standards (BIS) in consumer protection?
Short Answers
Q1: Discuss the role of consumer awareness in promoting consumer rights.
Q2: Explain the concept of 'Right to Redressal' under the Consumer Protection Act.
Q3: Describe any three consumer responsibilities in the purchasing process.
Q4: Discuss the significance of the Consumer Protection Act, 2019, in strengthening consumer rights.
Q5: Explain the term 'Consumerism' and its impact on business practices.
Long Answers
Q1: Discuss the significance of the Consumer Protection Act in promoting fair business practices.
Q2: Examine the challenges faced by consumers in the digital marketplace and suggest measures for their protection.
Q3: Case Study: The XYZ Electronics Case
Background:
XYZ Electronics sold a batch of smartphones with defective batteries, causing safety hazards. Several consumers experienced overheating issues, leading to damage.
Sub Questions:
(a) Identify the consumer rights violated in this case.
(b) Explain the legal actions consumers can take against XYZ Electronics.
(c) Suggest preventive measures XYZ Electronics could have taken to avoid this situation.
The document Worksheet: Consumer Protection | Business Studies (BST) Class 12 - Commerce is a part of the Commerce Course Business Studies (BST) Class 12.
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FAQs on Worksheet: Consumer Protection - Business Studies (BST) Class 12 - Commerce
| 1. What is consumer protection? |  |
Ans. Consumer protection refers to the measures and laws put in place to safeguard the rights and interests of consumers. It aims to ensure fair and honest practices in the marketplace, protecting consumers from fraud, deceptive advertising, unsafe products, and other forms of exploitation.
| 2. What are some common types of consumer protection laws? | |
Ans. Some common types of consumer protection laws include product safety regulations, truth in advertising laws, warranty protections, debt collection laws, and laws against unfair or deceptive business practices. These laws vary from country to country but generally aim to protect consumers from harm and provide avenues for recourse in case of disputes.
| 3. How can consumers seek redress if their rights are violated? | |
Ans. If consumers believe their rights have been violated, they can seek redress by taking several actions. They can file a complaint with the relevant consumer protection agency or regulatory body, contact a consumer rights organization for advice, engage in mediation or arbitration processes, or in some cases, pursue legal action. It is important to gather evidence and documentation to support their claim.
| 4. What are some examples of consumer protection agencies? | |
Ans. Consumer protection agencies exist at various levels, including local, national, and international. Some examples include the Federal Trade Commission (FTC) in the United States, the European Consumer Centre (ECC), the Australian Competition and Consumer Commission (ACCC), and the Consumer Protection Directorate of the United Nations Conference on Trade and Development (UNCTAD).
| 5. What are the benefits of consumer protection? | |
Ans. Consumer protection provides several benefits to individuals and society as a whole. It ensures that consumers have access to safe and reliable products and services, promotes fair competition among businesses, improves market efficiency, builds consumer trust, and protects vulnerable individuals from exploitation. Additionally, consumer protection contributes to economic stability by maintaining consumer confidence in the marketplace.
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Nov 14, 2024 Last updated |
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