Worksheet: Principles of Management | Business Studies (BST) Class 12 - Commerce PDF Download

Multiple Choice Questions

Q2: Who introduced the concept of scientific management?
(a) Frederick Taylor
(b) Henri Fayol
(c) Max Weber
(d) Elton Mayo

Q3: Which principle of management emphasizes harmony and unity among the employees?
(a) Unity of Command
(b) Unity of Direction
(c) Esprit de Corps
(d) Division of Work

Q4: SWOT analysis stands for:
(a) Strengths, Weaknesses, Opportunities, Threats
(b) Strategies, Weaknesses, Opportunities, Tactics
(c) Strengths, Workforce, Objectives, Timelines
(d) Strategies, Workforce, Objectives, Threats

Q5: What is the first step in the process of decision-making?
(a) Identifying the problem
(b) Implementing the decision
(c) Evaluating the decision
(d) Generating alternatives

Very Short Answers

Q2: Briefly explain the term 'Scalar Chain.'

Q3: What is the importance of 'Equity' in the principles of management?

Q4: Differentiate between 'Policy' and 'Procedure.'

Q5: Mention any two advantages of Management by Objectives (MBO).

Short Answers 

Q2: Discuss the importance of 'Planning' in the management process.

Q3: Describe the steps involved in the 'Controlling' function of management.

Q4: What is 'Coordination' in the context of management? Why is it essential?

Q5: Explain the 'Hawthorne Effect' and its implications for management.

Long Answers 

Q2: Discuss the significance of 'Teamwork' in modern organizations.

Q3: Explain the concept of 'Centralization' and 'Decentralization' in organizational structure. Provide examples of each.

Q4: Examine the challenges faced by managers in the global business environment.

Q5: Explain the concept of 'Management by Objectives (MBO).' What are its advantages and limitations?

Case-Based Questions

Q2: Suggest two strategic measures XYZ Company can take to improve customer satisfaction.

Q3: Discuss the role of effective leadership in revitalizing XYZ Company's business.

Q4: Case 2: ABC Corporation
ABC Corporation, a global software development firm, is experiencing internal conflicts among teams, hindering collaboration and project progress. Analyze the situation and answer the following sub-questions:
Identify two potential causes of internal conflicts at ABC Corporation.

Q5: Propose two conflict resolution strategies that ABC Corporation can implement to address the internal conflicts.

Q6: Explain the role of effective communication in preventing and resolving conflicts within organizations like ABC Corporation.

Q7: Case 3: LMN Enterprises
LMN Enterprises, a retail chain, is struggling to retain employees, leading to high turnover rates. Analyze the situation and answer the following sub-questions:
Identify two possible reasons for the high turnover rates at LMN Enterprises.

Q8: Suggest two employee retention strategies that LMN Enterprises can adopt to reduce turnover rates.

Q9: Discuss the significance of employee engagement in retaining staff at LMN Enterprises.