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 Why is ethics important to business?

 Ethics concern an individual’s moral judgements about right and wrong. Decisions taken within an organisation may be made by individuals or groups, but whoever makes them will be influenced by the culture of the company. The decision to behave ethically is a moral one; employees must decide what they think is the right course of action. This may involve rejecting the route that would lead to the biggest short-term profit.

Ethical behaviour and corporate social responsibility can bring significant benefits to a business. For example, they may:

  • Attract customers to the firm’s products, which means boosting sales and profits

  • Make employees want to stay with the business, reduce labour turnover and therefore increase productivity

  • Attract more employees wanting to work for the business, reduce recruitment costs and enable the company to get the most talented employees

  • Attract investors and keep the company’s share price high, thereby protecting the business from takeover.

Knowing that the company they deal with has stated their morals and made a promise to work in an ethical and responsible manner allows investors’ peace of mind that their money is being used in a way that arranges with their own moral standing. When working for a company with strong business ethics, employees are comfortable in the knowledge that they are not by their own action allowing unethical practices to continue.  Customers are at ease buying products or services from a company they know to source their materials and labour in an ethical and responsible way.

For example, a coffee company which states all their raw beans are picked from sustainable plants where no deforestation has occurred, by people paid a good living wage, in an area where investments have been made to ensure that producing the coffee for a foreign market has not damaged the local way of life, will find that all these elements of their buying strategy becomes a selling point for their final product.

A company which sets out to work within its own ethical guidelines is also less at risk of being fined for poor behaviour, and less likely to find themselves in breach of one of a large number of laws concerning required behaviour.

Reputation is one of a company’s most important assets, and one of the most difficult to rebuild should it be lost.  Maintaining the promises it has made is crucial to maintaining that reputation.

Businesses not following any kind of ethical code or carrying out their social responsibility leads to wider consequences. Unethical behaviour may damage a firm’s reputation and make it less appealing to stakeholders. This means that profits could fall as a result.

The natural world can be affected by a lack of business ethics. For example, a business which does not show care for where it disposes its waste products, or fails to take a long-term view when buying up land for development, is damaging the world in which every human being lives, and damaging the future prospects of all companies.

Ethics is important to businesses for many reasons. Businesses can increase sales or increase their reputation. 

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FAQs on Importance of Ethical Behaviour - Principles of Insurance, B com - Principles of Insurance

1. What is ethical behavior in the context of the principles of insurance?
Ethical behavior in the principles of insurance refers to conducting oneself in a moral and responsible manner when dealing with insurance-related matters. It involves adhering to a set of principles and values that prioritize fairness, honesty, transparency, and respect for all stakeholders involved in the insurance process. Insurance professionals are expected to act in the best interest of their clients, maintain confidentiality, and avoid conflicts of interest.
2. How does ethical behavior impact the insurance industry?
Ethical behavior is crucial in the insurance industry as it helps build trust and credibility among customers. When insurance professionals follow ethical principles, it ensures that customers are treated fairly, claims are processed honestly, and information is handled confidentially. This, in turn, leads to customer satisfaction, loyalty, and positive word-of-mouth, which are essential for the long-term success of insurance companies.
3. What are some ethical challenges faced by insurance professionals?
Insurance professionals often face ethical challenges such as conflicts of interest, misleading marketing practices, discrimination, and unethical claims handling. Conflicts of interest may arise when an insurance agent recommends a policy that benefits them financially rather than the best interests of the customer. Misleading marketing practices involve providing false or incomplete information to attract customers. Discrimination occurs when insurance companies unfairly deny coverage based on factors such as gender, race, or age. Unethical claims handling includes denying valid claims or delaying claim settlements without proper justification.
4. How can insurance companies promote ethical behavior?
Insurance companies can promote ethical behavior by establishing a strong ethical framework and code of conduct for their employees. This includes providing regular ethics training sessions to educate employees about ethical principles and practices. Companies should also encourage open communication and whistleblowing to report any unethical behavior. Additionally, implementing strict policies to prevent conflicts of interest, ensuring transparent and fair claims handling processes, and regularly monitoring and auditing ethical practices can promote ethical behavior within insurance companies.
5. What are the consequences of unethical behavior in the insurance industry?
Unethical behavior in the insurance industry can have severe consequences. It can lead to damaged reputation, loss of customer trust, and legal consequences. Customers who experience unethical practices may file complaints, resulting in regulatory investigations and penalties for the insurance company. Moreover, negative publicity and public scrutiny can significantly impact the company's ability to attract new customers and retain existing ones. In extreme cases, insurance professionals involved in unethical behavior may face license revocations and personal liability.
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