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Levels of Supply Chain
Supply chain management is often taken for granted in the business world. Regardless of industry, the supply chain is the backbone of any company. It begins with procuring the materials or services needed to create the end product and continues until the finished goods are in the customer’s hands. This process typically involves a range of decisions and transactions between several distinct entities.


The Supply Chain Continuum
The supply chain begins with acquiring the goods or materials needed to satisfy the end product. Businesses must choose vendors, freight carriers, and possibly warehouse solutions. Inventory storage and the handling of goods-in-process are part of supply chain management as well. Marketing and distributing the product to the consumer wraps up the process.

Essentially, supply chain management includes every decision made about the products or services a company delivers to their customers. The best way to understand the various phases of supply chain management and how certain points influence others is to look at the 3 levels of SCM decision-making a bit closer.


Strategic Planning
Every effective supply chain strategy begins with solid long-term decision-making. The strategy level lays the groundwork for the entire supply chain process, from beginning to end, and is an essential part of supply chain management. Strategy level supply chain decisions are usually the first step of developing a good process.

Issues addressed at this level include:

  • Choosing the site and purpose of business facilities
  • Creating a network of reliable suppliers, transporters, and logistics handlers
  • Long-term improvements and innovations to meet client demands
  • Inventory and product management throughout its life cycle
  • IT programs and systems to make the process more effective


Tactical Management
Businesses make short-term decisions involving the supply chain at the tactical level. At the strategy level, general planning begins, but processes are actually defined at the tactical level. Tactical decisions play a big role in controlling costs and minimizing risks. At this level, the focus is on customer demands and achieving the best end value.

Common concerns include:

  • Procurement contracts for necessary materials and services
  • Production schedules and guidelines to meet quality, safety, and quantity standards
  • Transportation and warehousing solutions, including outsourcing and third-party options
  • Inventory logistics, including storage and end-product distribution
  • Adopting best practices in comparison to competitors


The Operational Level
The operational level of supply chain management is the most obvious. These are the day-to-day processes, decision-making, and planning that take place to keep the supply chain active. The mistake that many companies make is to jump straight into operational management without focusing on the strategy and tactical levels. Effective operational level processes are the result of strong strategical and tactical planning.

Some aspects of operational level management are:

  • Daily and weekly forecasting to figure out and satisfy demand
  • Production operations, including scheduling and detailed management of goods-in-process
  • Monitoring logistics activity for contract and order fulfillment
  • Settling damages or losses with suppliers, vendors, and clients
  • Managing incoming and outgoing materials and products, as well as on-hand inventories

The most effective supply chain strategies are the result of a holistic management approach. When all 3 levels of supply chain management are given proper attention, every member of the supply chain benefits.

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FAQs on Levels of Supply Chain - Supply Chain Management, Logistics Management - Logistics Management - B Com

1. What is the difference between supply chain management and logistics management?
Ans. Supply chain management refers to the coordination and integration of all activities involved in the production and delivery of goods or services, from the procurement of raw materials to the final delivery to the end customer. On the other hand, logistics management specifically focuses on the movement and storage of goods within the supply chain, including transportation, warehousing, and inventory management.
2. What are the different levels of the supply chain?
Ans. The supply chain can be divided into five levels: 1. The first level is the suppliers, who provide the raw materials and components needed for production. 2. The second level is the manufacturers, who transform these raw materials into finished products. 3. The third level is the distributors or wholesalers, who purchase and store products in bulk and distribute them to retailers. 4. The fourth level is the retailers, who sell the products directly to the end customers. 5. The fifth and final level is the customers, who are the ultimate consumers of the products or services.
3. How does supply chain management contribute to business success?
Ans. Effective supply chain management can contribute to business success in several ways: 1. Improved customer satisfaction: By ensuring timely delivery of products and services, supply chain management helps in meeting customer expectations, leading to higher satisfaction levels. 2. Cost reduction: Efficient supply chain management can help in reducing costs associated with transportation, warehousing, inventory management, and production, leading to higher profitability. 3. Enhanced collaboration: Supply chain management promotes collaboration and coordination among various stakeholders, such as suppliers, manufacturers, distributors, and retailers, leading to improved efficiency and effectiveness. 4. Risk mitigation: By closely monitoring and managing the supply chain, businesses can identify and mitigate potential risks, such as supply disruptions, quality issues, or market fluctuations. 5. Competitive advantage: A well-managed supply chain can provide a competitive advantage by enabling faster response to market changes, better product availability, and overall superior customer service.
4. What are the key challenges in supply chain management?
Ans. Supply chain management faces several challenges, including: 1. Demand volatility: Fluctuations in customer demand can lead to supply chain disruptions, excess inventory, or stockouts. 2. Globalization: Managing supply chains across multiple countries and dealing with international regulations, customs, and cultural differences can be complex. 3. Supply chain visibility: Lack of real-time visibility and information sharing across the supply chain can hinder decision-making and responsiveness. 4. Inventory management: Balancing inventory levels to meet customer demand while minimizing holding costs and obsolescence is a constant challenge. 5. Supplier management: Ensuring reliable and efficient relationships with suppliers, including managing quality, lead times, and costs, can be challenging.
5. How can technology help in improving supply chain management?
Ans. Technology plays a crucial role in improving supply chain management in several ways: 1. Automation: Technologies like robotics, automation, and artificial intelligence can streamline various supply chain processes, reducing manual effort and improving efficiency. 2. Data analytics: Advanced analytics tools can analyze large volumes of supply chain data to identify patterns, trends, and opportunities for improvement, enabling better decision-making. 3. Supply chain visibility: Technologies like RFID, GPS, and IoT sensors can provide real-time visibility into the movement and location of goods, enhancing transparency and responsiveness. 4. Collaboration platforms: Cloud-based platforms and digital collaboration tools facilitate information sharing and collaboration among supply chain partners, improving coordination and communication. 5. Supply chain planning software: Advanced planning and optimization software can help in demand forecasting, inventory optimization, and overall supply chain planning, leading to better resource utilization and cost savings.
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