The credit manager of your bank misguided you regarding a credit card product | RBI Grade B Phase 1 Preparation - Bank Exams PDF Download

The credit manager of your bank misguided you regarding a credit card product. Write a letter to the branch manager complaining about the inefficiency and negligence of employees.

Pratap Singh
4th Floor, GreenTower,
Aerocity,
Ludhiana, 14410

Date: 12 July, 2022

To
The Branch Manager
State Bank of India
Tagore Nagar, Ludhiana.
Dear Sir/Madam,

Subject:- COMPLAINT ABOUT INEFFICIENCIES AND NEGLIGENCE OF EMPLOYEES

I am writing this letter to make a complaint about poor service and misguidance provided by Manager Rakesh Kumar.
I have been a savings as well as a current account holder of your branch from past 4 years. My savings account number is 345XXXXXXXX and current account number is 397XXXXXXXX.
On June 6, 2022, I visited the branch to make an application for credit card. I made it clear that I needed a Global credit card to make international payments. Mr. Rakesh Kumar insisted on me applying for a secured credit card, so he asked me to open a fixed deposit account for Rs.50,000. I made a secured credit card application as suggested by Mr. Rakesh Kumar.
After 1 month, I got my credit card. I was surprised to see that it was not a Global credit card. When I inquired from the branch, your staff told me that making Global payments is possible by using this card. Assistant Manager Priyank Gupta wasn't aware of the Global Credit Card product. The next day I brought your bank's brochure to explain to her that Global credit card products actually exist.
I request you to take strict action against the branch staff and solve my problem as soon as possible. You can contact me on 99149686** during business hours to discuss this matter further.

Yours sincerely,

Vinod Kumar

Enclosed: A copy of bank account details, credit card number, bank brochure, and copy of my credit card application.