Test: Business Organizations- 5 - CA CPT MCQ

planning,  

organizing,  

driving,

staffing 

building up new attitudes,  

planning  

negative attitudes,

None of the above. 

guiding,  

motivating,  

planning,

performance appraisal 

discrete process,  

continuous process,  

circular process,

supervisory process 

to have a thorough knowledge about the terms to bind the employees and the organization,  

to remove the inefficient employees,

labour turnover,

to have an effective communication superior and his subordinates. 

an alternative device of communication,  

supervisory techniques,  

coordination,

standard practices and procedures. 

two-way process,  

one-way process,  

discrete process,

circular process 

Stimulus; response 

Transmission; feedback 

Feedforward; feedback

Encoding; decoding 

Perception; retention.

Attention; perception; retention

Receiving; processing and storing information

Short term memory; decoding; long term memory. 

Decide on means of communication

Identify communication constraints

Conduct a stakeholder analysis

Develop a communications management plan 

verbal critique of your message.

verbal or nonverbal responses to a message.

acceptance of a message.

aversion to a message.

translate ideas into code.

reject a message.

evaluate a message.

interpret a message. 

translate ideas into a code.

block a pathway between the sender and receiver of a message.

speak to large groups of people.

interpret a code.

noise reduction.

stimuli for a speaker.

stimuli for a mass audience.

stimuli for a receiver.

nonverbal communication only.

verbal communication only.

environmental noise.

verbal and nonverbal listener responses. 

message interference.

the person who decodes a message.

a message pathway.

the person who encodes an idea. 

causes listeners to listen to messages more carefully.

focuses wandering thoughts.

distorts or interferes with a message.

enhances a message. 

face-to-face conversation.

noise.

feedback.

context.

Message, noise, feedback

Feedback, message, critiquing

Noise, feedback, jargon

Message, recording, feedback 

Eye contact

Yelling

Mumbling

Jargon 

depends on the education level of those around you.

can be learned.

is a natural talent that cannot be learned.

depends on not using technology to send messages. 

communicated face-to-face.

understood by others and produces the intended results.

repeated back as proof of understanding.

delivered with confidence. 

establishing rewarding relationships. 

never being misunderstood.

eliminating all of your listeners' physiological noise.

winning the approval of everyone around you.

guarantees that one's message will be decoded.

encourages listener feedback.

eliminates noise.

Produces messages. 

Upward communication

Downward communication

Lateral communication

Diagonal communication. 

economic development,  

staffing,  

organizational development,

planning 

static activity,  

plan,  

pervasive function,

All of the above

take corrective actions,  

make plans,  

prepare manpower planning,

influence and persuasiveness,

(X) Review plans, (Y) review implementation of plans.

(X) Alter plans; (Y) alter implementation of plans.

(X) Restart the planning process; (Y) confirm existing plans.

(X) Proceed with normal planning review; (Y) intervene urgently in current action.

controlling,  

staffing,  

decision-making,

planning.