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B Com Exam  >  B Com Test  >  Human Resource Management  >  Test: Conflict Management-2 - B Com MCQ

Conflict Management-2 - Free MCQ Practice Test with solutions, B Com Human


MCQ Practice Test & Solutions: Test: Conflict Management-2 (10 Questions)

You can prepare effectively for B Com Human Resource Management with this dedicated MCQ Practice Test (available with solutions) on the important topic of "Test: Conflict Management-2". These 10 questions have been designed by the experts with the latest curriculum of B Com 2026, to help you master the concept.

Test Highlights:

  • - Format: Multiple Choice Questions (MCQ)
  • - Duration: 10 minutes
  • - Number of Questions: 10

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Test: Conflict Management-2 - Question 1
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What is the primary purpose of stress management techniques?

Detailed Solution: Question 1

Stress management techniques are aimed at controlling and reducing the negative impacts of stress. They help individuals cope with stressors and prevent them from causing harm to physical and mental well-being. These techniques do not aim to eliminate all stress, as some stress can be beneficial for growth and performance.

Test: Conflict Management-2 - Question 2
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According to Walter Cannon's theory of "fight-or-flight" response, why does the body release hormones in a stressful situation?

Detailed Solution: Question 2

Walter Cannon's theory of "fight-or-flight" response explains that in stressful situations, the body releases hormones that prepare it for survival actions such as fighting or fleeing. These hormones increase heart rate, redirect blood flow, and improve oxygen supply to muscles, all of which are essential for responding to a perceived threat.

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Test: Conflict Management-2 - Question 3
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Which approach to stress management involves adapting to a stressful situation and going along with it?

Detailed Solution: Question 3

The adaptation-oriented approach in stress management involves adapting to a stressful situation and becoming one of the factors causing stress. This approach aims to divert stress to others, but it can lead to negative consequences if the stress is not properly managed downstream.

Test: Conflict Management-2 - Question 4
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What does Michael Jucious define as a grievance?

Detailed Solution: Question 4

Michael Jucious defines a grievance as any discontent or dissatisfaction related to the company, whether expressed or unexpressed, valid or invalid. It encompasses any feeling of unfairness or inequity experienced by an employee in connection with their employment situation.

Test: Conflict Management-2 - Question 5
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Which cause of grievances is related to issues like poor working conditions and lack of recognition?

Detailed Solution: Question 5

Work environment causes of grievances are related to undesirable or unsatisfactory conditions of work, such as poor working conditions, lack of recognition, and inadequate tools or equipment.

Test: Conflict Management-2 - Question 6
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Why is having a formal grievance handling procedure important for an organization?

Detailed Solution: Question 6

A formal grievance handling procedure provides an outlet for employees to express their frustrations and discontent, preventing them from bottling up their grievances. It also helps address concerns before they escalate, promoting better employee relations and morale.

Test: Conflict Management-2 - Question 7
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According to Richard S. Lazarus, what is the widely accepted definition of stress?

Detailed Solution: Question 7

Richard S. Lazarus defined stress as a condition or feeling experienced when the demands placed on an individual exceed their personal and social resources. This definition highlights the importance of managing the balance between demands and resources to cope effectively with stress.

Test: Conflict Management-2 - Question 8
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Which approach to managing grievances involves an employee adjusting their personal emotions to interpret a situation differently?

Detailed Solution: Question 8

In the context of grievance handling, the emotion-oriented approach involves an employee modifying their personal emotions to interpret a situation differently, with the aim of reducing or eliminating discontent.

Test: Conflict Management-2 - Question 9
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What is the distinguishing factor between dissatisfaction and a grievance?

Detailed Solution: Question 9

The key distinction is that dissatisfaction can be internal and may not always be expressed as a complaint, while a grievance is a complaint that has been formally presented to management or union officials.

Test: Conflict Management-2 - Question 10
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What is the primary effect of unresolved grievances on employees?

Detailed Solution: Question 10

Unresolved grievances can lead to a reduction in employee morale and commitment. When employees feel their complaints are not being addressed, their satisfaction with the organization decreases, which can impact their dedication and overall performance.

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About this B Com Practice Test

This test contains 10 MCQs on Conflict Management-2 with detailed solutions for each question. It is part of the Human Resource Management course on EduRev, designed to align with the current B Com syllabus. Each solution explains not just the correct answer but also gives you an understanding of the topic — not just to attempt the question but also help you prepare for the exam with practice.

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