Understanding Insurance Customers, Principles of Insurance Video Lecture | Principles of Insurance - B Com

with more insurers to choose from in
more ways to buy insurance than ever
before insurance organizations need to
set themselves apart for an industry
with few differentiators this can be a
challenge consumers today are accustomed
to high levels of customer service and
the insurer who meets or exceeds their
expectations as a distinct competitive
advantage better service results in
greater profit from more new and
recurring revenues insurers with high
customer satisfaction ratings have
customers who are not only likely to
continue to do business with them but
likely to do more business with them by
purchasing additional products as their
needs change providing a steady stream
of revenue for years to come
customers service-oriented insurers make
it easy to buy products and renew
policies and while the majority of
policyholders don't ever file a claim
for those who do these insurers are
making sure their customers claims
experience is a positive one unsatisfied
customers will take their business as
well as any future business elsewhere
and let everybody know why they did in
140 characters or less happy customers
don't complain about their insurance
company they do however recommend them
to anyone who asks so how does insure
join the ranks of those earning top
customer satisfaction ratings by putting
the tools in place that they need to
deliver it first call resolution is
difficult if staff have to end a call to
go search for information straight
through processing of routine claims is
impossible if documents are missing
insurers who rely on outdated
paper-based manual business processes
cannot achieve the level of
responsiveness today's customers demand
with integrated document management and
workflow software your employees have
immediate access to accurate information
in real time right at the point of need
whether it's within the four walls of a
call center or in the field fingertip
access to information and automatic
processes allow your staff to focus on
higher value tasks for more information
visit highland comm slash insurance