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Consumer Protection Act(1986), Business Law Video Lecture - B Com
FAQs on Consumer Protection Act(1986), Business Law
| 1. What is the Consumer Protection Act (1986)? |  |
Ans. The Consumer Protection Act (1986) is a legislation enacted in India to protect the interests of consumers and provide them with a mechanism to seek redressal for grievances against unfair trade practices and defective goods or services.
| 2. What are the objectives of the Consumer Protection Act (1986)? | |
Ans. The objectives of the Consumer Protection Act (1986) are as follows: - To protect consumers from unfair trade practices. - To establish consumer councils for the promotion and protection of consumer rights. - To provide a simple, speedy, and inexpensive redressal mechanism for consumer disputes. - To promote consumer awareness and education. - To ensure the consumers' right to be informed, protected, and heard.
| 3. Who can file a complaint under the Consumer Protection Act (1986)? | |
Ans. Any consumer, as defined under the Act, can file a complaint. A consumer is a person who buys any goods or avails any services for consideration, including any user of such goods or services, except where the goods are purchased for resale or for any commercial purpose.
| 4. What are the penalties for non-compliance with the Consumer Protection Act (1986)? | |
Ans. The penalties for non-compliance with the Consumer Protection Act (1986) include imprisonment for a term which may extend to three years, or with a fine which may extend to rupees ten thousand, or with both. In case of a subsequent offense, the imprisonment may be extended up to five years, with a fine of rupees twenty-five thousand.
| 5. How can consumers seek redressal under the Consumer Protection Act (1986)? | |
Ans. Consumers can seek redressal under the Consumer Protection Act (1986) by filing a complaint before the appropriate Consumer Dispute Redressal Forum, commonly known as the Consumer Court. The complaint should be filed within two years from the date on which the cause of action arises. The consumer can claim compensation, refund, or any other relief as deemed appropriate by the forum.
Text Transcript from Video
hello friends I am chanterelle your
coach and today we are going to cover
Consumer Protection Act 1986 now first
we will see the object of the Act object
says that it is a Act form for better
protection of the consumer by
establishment of consumer councils and
other authorities for the settlement of
consumer disputes and the matter
connected therewith here you have to
understand the meaning of the term
consumer is key to legal definition a
consumer keep wombat making a general
term make a graph take a consumer means
a person who purchases goods or avail
services and whenever consumer buy such
goods or avail services chances are
there that goods are not of that
particular quality as claimed by the
creator or services are not of that
quality or standard which were claimed
by the service provider so in such cases
this consumer has only one option to go
to the court to get the justice look
into a corgi procedure that he have of
both he landed at the Asolo Sal mater
shelter at the head easily except rate
system bonaga hey Joe happy to consumer
hey whoa up need dispute Carre's curse
at the hair or easy purpose Kalia act
when I ahead of you huh borracho year
but North Korea Consumer Protection Act
is in addition to and not in derogation
of any other law ESCA Koenig imatinib
yeah the other consumer cope goods
jamila have a bad quality camilla hire
services who squatches standards in the
himalaya so yeh code method ja he set
ahead there is no stopping from going to
the core apart from this option going to
the court he can also move to the
consumer forums to raise his dispute and
get the speedy remedies for his disputes
now let's see section 6 which says that
the
certain basic right which are available
to consumer or gage writes an exam maybe
pooches a tanky consumer K basic rights
care to avoid acne keywords Cassatt
first right is to be protected against
the marketing of hazardous goods or
services doosra rights to be informed
about the quality quantity potency
purity standard and price of goods or
services to protect against unfair trade
practices third is to have access to
variety of goods and services ad their
competitive prices fourth is to to be
heard at the appropriate forum so jab
Habibi uske dispute Agha - for America
though he has a right that forum should
hear his dispute next is to seek redress
'el against the unfair trade practice or
restrictive trade practice or unscarred
+ exploitation of consumer and the next
right is the right to consumer education
up ye rights directly exam Opatija up Co
a keyword yeah that nap protection car
information car then access to goods and
services then to be heard then read
wrestle against UD be our DP and then
the last is light of Education consumer
education
coach and today we are going to cover
Consumer Protection Act 1986 now first
we will see the object of the Act object
says that it is a Act form for better
protection of the consumer by
establishment of consumer councils and
other authorities for the settlement of
consumer disputes and the matter
connected therewith here you have to
understand the meaning of the term
consumer is key to legal definition a
consumer keep wombat making a general
term make a graph take a consumer means
a person who purchases goods or avail
services and whenever consumer buy such
goods or avail services chances are
there that goods are not of that
particular quality as claimed by the
creator or services are not of that
quality or standard which were claimed
by the service provider so in such cases
this consumer has only one option to go
to the court to get the justice look
into a corgi procedure that he have of
both he landed at the Asolo Sal mater
shelter at the head easily except rate
system bonaga hey Joe happy to consumer
hey whoa up need dispute Carre's curse
at the hair or easy purpose Kalia act
when I ahead of you huh borracho year
but North Korea Consumer Protection Act
is in addition to and not in derogation
of any other law ESCA Koenig imatinib
yeah the other consumer cope goods
jamila have a bad quality camilla hire
services who squatches standards in the
himalaya so yeh code method ja he set
ahead there is no stopping from going to
the core apart from this option going to
the court he can also move to the
consumer forums to raise his dispute and
get the speedy remedies for his disputes
now let's see section 6 which says that
the
certain basic right which are available
to consumer or gage writes an exam maybe
pooches a tanky consumer K basic rights
care to avoid acne keywords Cassatt
first right is to be protected against
the marketing of hazardous goods or
services doosra rights to be informed
about the quality quantity potency
purity standard and price of goods or
services to protect against unfair trade
practices third is to have access to
variety of goods and services ad their
competitive prices fourth is to to be
heard at the appropriate forum so jab
Habibi uske dispute Agha - for America
though he has a right that forum should
hear his dispute next is to seek redress
'el against the unfair trade practice or
restrictive trade practice or unscarred
+ exploitation of consumer and the next
right is the right to consumer education
up ye rights directly exam Opatija up Co
a keyword yeah that nap protection car
information car then access to goods and
services then to be heard then read
wrestle against UD be our DP and then
the last is light of Education consumer
education
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Apr 20, 2026 Last updated
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