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Consumer Protection Act(1986), Business Law Video Lecture - B Com

FAQs on Consumer Protection Act(1986), Business Law Video Lecture - B Com

1. What is the Consumer Protection Act (1986)?
Ans. The Consumer Protection Act (1986) is a legislation enacted in India to protect the interests of consumers and provide them with a mechanism to seek redressal for grievances against unfair trade practices and defective goods or services.
2. What are the objectives of the Consumer Protection Act (1986)?
Ans. The objectives of the Consumer Protection Act (1986) are as follows: - To protect consumers from unfair trade practices. - To establish consumer councils for the promotion and protection of consumer rights. - To provide a simple, speedy, and inexpensive redressal mechanism for consumer disputes. - To promote consumer awareness and education. - To ensure the consumers' right to be informed, protected, and heard.
3. Who can file a complaint under the Consumer Protection Act (1986)?
Ans. Any consumer, as defined under the Act, can file a complaint. A consumer is a person who buys any goods or avails any services for consideration, including any user of such goods or services, except where the goods are purchased for resale or for any commercial purpose.
4. What are the penalties for non-compliance with the Consumer Protection Act (1986)?
Ans. The penalties for non-compliance with the Consumer Protection Act (1986) include imprisonment for a term which may extend to three years, or with a fine which may extend to rupees ten thousand, or with both. In case of a subsequent offense, the imprisonment may be extended up to five years, with a fine of rupees twenty-five thousand.
5. How can consumers seek redressal under the Consumer Protection Act (1986)?
Ans. Consumers can seek redressal under the Consumer Protection Act (1986) by filing a complaint before the appropriate Consumer Dispute Redressal Forum, commonly known as the Consumer Court. The complaint should be filed within two years from the date on which the cause of action arises. The consumer can claim compensation, refund, or any other relief as deemed appropriate by the forum.
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