Basics of Knowledge Management, Contemporary Management Video Lecture | Contemporary Management - B Com

welcome to another learn in gain session
on ITIL in this video we will talk about
knowledge management confused on what is
a knowledge let us look into it here are
some of the basic dictionary definitions
on knowledge one facts two information
three skills you acquired through
education experience for understanding
of a subject five awareness six
familiarity of a fact situation data
from your reports will give you the
actual facts on the metrics status
performance or any related information
as appropriate the actual facts provide
accurate information any certifications
or skills you possess news and updates
from television channels things which
are known and familiar to you
information gathered through
conversations the purpose of knowledge
management is to ensure that the right
information is delivered to the
appropriate place or competent person at
the right time to enable informed
decision in simple terms ensure what we
communicate is the correct and accurate
information or have the rightfully
skilled person at the right time to take
correct decisions in order to put off
fire you need a firefighter who knows
exactly what needs to be performed based
on the situation calling a doctor will
not help this is appropriate use of
knowledge and it is the purpose of
knowledge management the goal of
knowledge management is to enable
organizations to improve the quality of
management's decision-making by ensuring
that reliable and secure information and
data is available throughout the service
life cycle
what is the objective
enabling service provider to be more
effective ensure all staff of clear and
common understanding provide complete
information of the service at any given
point in time knowledge management is
typically displayed within the data to
information to knowledge to wisdom di kW
structure what is a data data is a set
of discrete facts about events in IT
industry we capture data through service
management tools like remedy ServiceNow
in the form of incident change request
and so on even configuration data can be
used data always needs to be accurate to
get the most appropriate information
what is an information information
usually comes as an outcome of data
analyzing the data gives you more
information a day-to-day example would
be trend analysis towards problem
management analyzing a data could show
some trends based on which we create a
problem record for investigation data
analysis provides relevant information
what is knowledge knowledge comes from
tactical experience discussion with
peers through ideas and innovations and
so on knowledge is usually content based
and is dynamic knowledge makes us to use
the available information easily
considering the problem example the root
cause or known error are examples of
knowledge
we now possess the knowledge that for
this specific incident I know that this
is the workaround or permanent solution
we document the same for better
efficiency and sharing what is wisdom
when the knowledge we possess is being
documented shared communicate it taught
to peers and others we gain wisdom we
know when where and why to apply this is
the di kW structure from the original
ITIL publication hope we were able to
provide some basic insights on knowledge
management for more videos please visit
our website wwlp.com slash learn and
gain thank you and have a nice day