Six Sigma - Knowledge Management, Contemporary Management Video Lecture | Contemporary Management - B Com

hello Julie I'm glad you were able to
make it this afternoon
I'm afraid we need your help again well
as always I am happy to be of assistance
what's going on Six Sigma Six Sigma yes
our corporate office is asking if we
have it and I am not quite sure what it
is is it good or bad I'm guessing it is
good so I told them we have it well Six
Sigma is a quality improvement or
problem-solving methodology well that's
a relief to hear yes
Six Sigma was developed in the 80s at
Motorola the goal of the program was to
develop Six Sigma quality by improving
processes Six Sigma quality translates
to three point four defects per million
opportunities utilizing the Six Sigma
project management approach called dumb
a ik we work toward this goal to make
that doesn't sound very good well it
stands for define measure analyze
improve and control this five phase
approach is used for solving problems we
begin in the define phase by defining
the problem we also define the customer
requirements in this phase then we
measure through observation and data
collection in the second phase to gain a
thorough understanding well that sounds
like a reasonable approach yes then we
analyze the data in the third phase to
understand the root cause or causes of
the problem we sometimes call these the
critical access critical axis like my
ex-wives no no as an X's and Y's you
know there is a note but we call why for
example defect rate and the X's are the
inputs those things that affect the
output ah I get it
for example the defect rate on a machine
might be related to the speed or the
material
these might be exes exactly once we've
determined their key factors or root
causes we develop and select solutions
in the improve phase finally in the
control phase we develop a plan for
process management going forward things
like control plans process dashboards or
statistical process control are used
excellent now I must admit I also heard
some rumblings about belts would I need
to go out and buy everyone colored belts
in order to do Six Sigma no not at all
in Six Sigma we have master black belts
black belts green belts and yellow belts
master black belts and black belts are
the experts who lead and advise green
belts can also lead projects and they
are considered key contributors to
process improvement while yellow belts
have a basic knowledge of Six Sigma in
its tools excellent how do we become a
certain level belt such as a black belt
well you become certified by completing
training executing projects and passing
an exam well you've done it again
thanks for educating us in Six Sigma you
are very welcome
by the way where did you learn so much
about Six Sigma from my friends at EMS
Consulting Group WWE MS strategies comm
they offer training consulting and other
online resources excellent I will be
visiting WWE MS strategies comm straight
away
you