ISO 9001:2015 | How many documents do YOU need for ISO 9001:2015? Video Lecture | ISO 9001 (Quality Management): Achieve Business Excellence - Management

Hey there and welcome back to BEST
PRACTICE TV I'm Kobi Simmat I'm the CEO
here at BEST PRACTICE, today we're
talking about just a couple of little
tips and tricks. How many documents do
you need for ISO 9001? stay tuned
Thanks for joining us back here and I spent the
day yesterday with an amazing client of
best practice and it drew my attention
to a small problem that a bunch of you
have which is we've got lots and lots
and lots and lots of policies and
procedures
what can we delete. So I'm going to draw
your attention to 4.4.2 of ISO 9001 now
remembering that that's the management
system standard that you can use to
organize how you run your business. You
don't have to get certified you don't
have to do this best practice
certification thing but it is a good
little recipe to follow to run any
business and use that system to deliver
the amazing promises that you make to
your customers. What do we need? We've
always thought you know let's have
policies let's have procedures so let's
have a look at clause 4.4.2 of iso 9001
i've got the document right here and it
says: "to the extent necessary the
organization shall : maintain documented
information to support the operation of
its processes and retain documented
information to have confidence that the
processes are being carried out as
planned." So they would be records, so if
there's a particular process and you
want to know, are we doing it as
planned in a different part of the
business where you're not there all the
time check sheets and records obviously
are very important but it's about you
having confidence there's that key word
there for have CONFIDENCE. So if it makes
you feel more confident, then you have it.
If you're happy without it you don't
have to have it so you can go ahead and
delete it. So have a think about that
maintain the documented information to
support the operation of its processes.
I use this example lots and lots and lots
about chocolate cakes and cooking and
amazing chocolate cake, what do we need? a
little recipe a little list of
ingredients and a great picture of the
finished product and that's enough to
give us confidence that we've got our
operation of our process which is to
cook an amazing chocolate cake and we're
going to get an outcome. So that's the
tip for today. Don't forget to send us in
questions so you can do that personally
with me on LinkedIn so you can connect
with me on LinkedIn you can see
me a personal message always happy to
respond I want lots and lots of
connections so I can answer your
question so send us in a question
comment below on this video on youtube
and we will see you soon on
BEST PRACTICE TV, bye for now.