MANAGEMENT REVIEW - 8 ACTION ITEMS FOR A SUCCESSFUL MANAGEMENT REVIEW OR EXECUTIVE MEETING Video Lecture | ISO 9001 (Quality Management): Achieve Business Excellence

So today we've had the catch-up session
quarterly catch-up session with our
executive team so this is us, what you're
going to see here is us executing our
planning phase and review phase of our
business plan, so for those of you in the
ISO world this is our management review,
we do our management review quarterly, so
if you look at any of the ISO standards
they talk about management review so
what you're seeing here is our
management review cycle in place, us
following the ISO standard so we're
talking about you know, how have we been
performing, we're looking at our
statistics, we're looking at the results
of audits, we're looking at you know how
out team have been going, we've been
looking at our process performance and
conformance and how we're tracking
against our plan and what we said we
would do, we're looking at all of those
inputs that you'll see in ISO 9001 or
ISO 14001 or the new standard that's
just about to come out ISO 45001, so you're looking at
management review and business planning,
so we've reviewed the last quarter, we've
also looked at the last three years so
at every one of these sessions that
we're doing in terms of management
review and management planning on a
quarterly basis, we still do look back,
it's not just the last quarter but
we've focused on the last quarter and
we're focusing on the next quarter
so we've reset our actions and the
things we're going to implement and
execute to improve our performance, we're
looking at staff training, we're looking
at process improvements, we're looking at
product development, systems development
and we're looking at services
development, so it's been a really great
session, it's been really good energy
today, you'll see that in the team it's
been absolutely fantastic. We've got,
we've now reset our plan for the next
quarter, we've reset some numbers,
the forecasting that we're
doing in terms of our performance and
how we're tracking is getting more and
more accurate and and forecasting is a
difficult thing to do, but the more we do
this the better we get and so that's
what I'd probably say to you guys out
there is the more that you do what the
better you'll get so just get out and do
it, and you'll
probably hear that quite consistently so for
us, what does this mean for Best Practice?
It means more of the same with some
subtle changes in some subtle
improvements, not big improvements not
global shifts, we're in a consolidation
phase and that consolidation phase is
going to marry up with the growth phase
so we're expecting significant growth
in q3 and q4 which will be the you
know the first part of 2018, so we're
gearing up for that, we've got
q2 so we're at the beginning of q2 but
moving into q3 and q4 is where we're
forecasting that will see big growth
again in this organization so we're sort
of consolidating making sure we're
getting our training right we've been
working on our database internally and
some of the operational systems that run
this organization, so we really want to
try and finish off some of the training
and development work that
we're doing in this quarter to allow us
to put all of our energy into to the
growth that we expect to see you in q3
and q4 which is really exciting. Bunch of
new people starting, more people coming
and joining the Best Practice family
which is really exciting, so you know, the energy is some is
is feeling really good here in the
business at the moment and I'm quite excited.