Process Flowchart - HOW TO CREATE A PROCESS FLOWCHART FOR CONSTRUCTION Video Lecture | ISO 9001 (Quality Management): Achieve Business Excellence - Management

ISO 9001 2015 Quality Management System
process flow is what we're talking about
in this video, I'm going to give you a
case study on how to identify a process
flow for the construction industry so
you can use it in your ISO 9001 Quality
Management System and equally you can
look at an Integrated Management System
approach to Environmental and Health and
Safety risks. We're going to give you
tips and tricks on how you can create
your own process flow for your
management system to communicate with
all your stakeholders so stay tuned as
we go through how to define and
implement a construction management
process flow for your Quality Management
System and we can also consider Health
and Safety and Environmental risks, stay
tuned.
Okay so we've been throwing around some
ideas here at Best Practice TV, we're
getting lots of questions from our
audience that's you guys for a bunch of
industry examples so today I'm just
going to quickly workshop for you a
process flow for construction management
and construction project management. We
have had a couple of inquiries from some
pipeline builders so they're
constructing pipelines we've had some
from some construction project managers
and equally some more specific trades
like electrical contractors, plumbing and
drainage contractors, masonry contractors,
Civil Works contractors, so what we're
going to do is I'm going to build out
something that's generic, you can have a
think about how it applies to your
industry think about how you can make
what I show you in this case study a
little bit specific. So the first thing I
want to just quickly talk you through is
what is the generic flow in my view that
your organisation would follow through
so we're just going to start with a
couple of boxes as we define the process
flow and that is we're going to go
through what we would call our master
plan if you like then we're going to
talk about our design phase then we're
going to talk about our project project
management phase and then we can maybe
talk about completion so there's a
couple of questions as we go through
this exercise that I would ask we we
need to start this or one of the things
that's important to consider is starting
this with the end in mind so if we're
talking about completion we've obviously
got a bunch of stakeholders so don't
forget your stakeholders and we'll do a
stakeholder analysis for you in another
video but in this instance let's talk
about clients or your customers if you
like let's talk about our staff
subcontractors and let's talk about say
our shareholders now I appreciate that a
bunch of your organisations are going to
be privately owned smaller organisations
so your shareholders might also be the
people that run the company you're
managing directors and your CEOs and
your vice presidents will also probably
be shareholders but just think about
that. Now in terms of the completion of
the project we want an amazing, and this is
all about construction so I'll just
write this here so any anything that's
sort of in the construction industry we
want an amazing asset so whether it's a
building or a house or a commercial
project, factory and so
you know it could be a residential
construction, industrial construction
commercial construction, public sector
construction, government construction, we
want to create an amazing asset because
I'm very passionate about the
construction industry and I'd like to
see the the construction and creation of
amazing spaces and amazing projects now
we obviously want that to be something
that becomes then a valuable investment
and the investment gets a return for our
shareholders we want our contractors to
you know to enjoy their part of the
project our staff to enjoy their
involvement and obviously our clients
and customers to be happy so that
they'll be happy and they'll refer work
but also they might come back to us for
more services if they're a developer so
we've got to start with the end in mind
so when we get to the master planning
phase we've got to be talking about all
the sorts of things so what we're
talking about is a process flow here and
inputs and outputs and we are talking
about with the new ISO 9001 2015 risk
management and a risk based or risk
based thinking approach so at this stage
starting to think about what could go
wrong so we want to talk about inputs
and there's lots of videos in this
youtube channel talking about inputs and
outputs so some of the inputs you know
up here are the requirements they're the
budget you know there might be
geographical issues all those sorts of
things in terms of inputs the site it
could be industry risks all those sorts
of things become inputs and then some of
our outputs and this is where we start
creating maybe so that we can keep track
of it some of our documentation so
things like registers, could be plans,
specifications all those sorts of things
and and contracts. So those are sorts of
things that that are coming out as as
outputs through this process that then
we move into the design phase, now as we
overlay this and we look at an
integrated risk approach my question is
what are the risks, and that might be
where we start to build out a risk
register just as an example it's a good
way to start, what are the risks and then
we can talk about, so it's the risks and
controls, so we're starting to think
about in ISO 9001 in 14001 the
Environmental Management System standard
the OHS standard ISO 45001
with any of those integrated risk
approaches to this exercise we want
you know and we can go into risk
management in more detail this just to
give you a high-level analysis to go
through each of these phases, master plan,
design, project management, you know
there's more detail to each of
these steps obviously, specification and
requirements and the design phases and
revision numbers and versions and all
that sort of stuff
project management is going to have a
program you know you've got your Gantt
chart with all the things that are
happening in the program you know to get
the project completed on the on the due
date and then obviously what happens is
part of completion and handover over
here. So at each of these stages we want
to be asking questions about what could
go wrong really simple just keep it
really simple just say we've done
projects before what could go wrong
maybe you've just finished a project and
I said start with the end in mind we've
just finished a project we've done this
before we've got industry experience
what went wrong on a previous project so
it could be what could go wrong, what
went wrong, we asked that question as
well, they're two really good questions
to start to build out our risks and
start to think well you know for what
went wrong what could go wrong and could
it happen on this project and if it
could happen on the project then we want
to start to put some controls in place.
So as we put the controls in place we do
this process flow again our risk
register if you like starts to grow come
we've got the risks identified for each
phase and if you want to see how to set
up a risk register you know you can you
can have it vertically and you can have
all of the process flows vertically down
your risk register or you could be
looking at your risk and integrated risk
flow so you're moving through and you're
carrying risks across if there's
site-specific risks, customer risks, you
know one of the big things obviously
with this is budget, so you blow the
budget you know and you spend all the
money too quickly, so what are you gonna
be your continued controls to manage
cash flow as part of your Quality
Management System what are the safety
issues that continue across the project
or the environment issues that continue
across the projects so really good
approach to managing from a process flow
perspective integrated risk thinking or
risk-based thinking. Now that the one
thing I haven't talked about yet in all
this is what are our positive
opportunities, what are the opportunities
have a more sustainable project, a safer
project, an amazing project from the
customers perspective, so it's what you
know what opportunities I'll just call
it ops so what are the positive
opportunities that will make this
amazing, gets everybody on board so we
can start to look at opportunities and
what are the controls if you like to
ensure that we're gonna leverage those
opportunities as we go through. So there
are risks, and we go through here, risks
related to that stage, risks over here
related to that stage, and risks at the
end, and the opportunity that I'd talk
about here from your organisation's
perspective is the opportunity to have
your customer speak very highly of you
at this stage at the end of the project
the customer is in love with you, they so
pleased they're absolutely amazed with
the project the construction project
you've just implemented, you know and that's ultimately that's the
ultimate objective so that you
elicit love, joy and surprise with the
customer so what is all the great
customer service stuff you can do
through each stage of that project using
your risk management framework, now
equally it's important to consider well
have we you know what went wrong we we
ended up in court with our customer on
the last construction project what could
we do on this project to prevent ending
up in court what can we do on this
project to prevent accidents and
incidents what could we do on this
project to prevent environmental damage
or what could we do on this project to
have a more sustainable outcome so when
I talk about opportunities it's what
could we do. So I've done them in this
order where we've got one, two, three, four
because it's really positive you're
taking really positive frameworks start
positive what could we do what are the
opportunities what could go wrong what
went wrong and it's really positive
framework it sets your mind up it
controls your subconscious to ensure
that we're thinking positively about
this project right from the very
beginning, if we get too bogged down in
risk that all gets very negative and I
want you guys to be thinking positively
about what are the amazing things that
we can doing on this can be doing on
this project and if we have people in a
positive mindset and we're leading with
a positive approach we get positive
culture and we know that when we have
positive culture we get good higher
levels of compliance that positive
culture and culture affects compliance
and performance of organisations. So
there is a construction management
process flow with inputs that we can
start to talk
about, outputs that we can start to talk
about and I can go into more detail in
that if you have a look around the
YouTube channel at some of the other
videos you'll see more detail around
inputs and outputs particularly if you
jump on to our Training Academy and do
one of our courses we go in depth into
inputs and outputs particularly in the
ISO 9001 essentials course that we have
here on the Best Practice Training
Academy we'll put the link to that
course in the description below the
video, so we go into in depth if you want
really in-depth support there we've got
a great course that you can purchase
online and you can do that course I'll
take you through that step by step in a
lot of detail but here's a really
generic flow where you can go through
and you can say right how do we do the
process flow what does it look like just
some really keep at high level basic
basic simple steps to follow inputs
outputs and your risks for each of those
phases and that's an integrated risk
approach with risk-based thinking for
ISO 9001 2015 construction management
quality management system that considers
environmental management and also health
and safety so if you like this video hit
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