Consumer Protection Act 1986 Video Lecture | Business Studies (BST) Class 12 - Commerce

now starting with the Consumer
Protection Act 1986 right this act was
basically established with the main
purpose for this act was to protect and
promote the consumers interest through
speedy and inexpensive redresses of
their complaints and grievances this was
the main purpose of the act right now
let us see that this act they have given
a proper definition of who is a consumer
and who is not a consumer right
according to the Act
how do we define a consumer a consumer
is a person who buys any goods for
consideration right if you purchased any
product and you've paid cash for this
you are a consumer who has paid or
promised to pay the price you can buy
goods on credit also then also you are a
consumer who has partly paid a promise
to pay the price you buy the goods on
installment you have paid made the down
payment and the rest you are going to
pay it later you are still a consumer
right who has purchased any product or
service under any scheme of deferred
payments that is again talking about
installments deferred payment meaning
delayed payment you are going to pay it
in installments till you will be
considered as a consumer who's a user of
such goods when such use is made with
the approval of the buyer right then who
does not obtain goods when you are not
buying the goods for the purpose of
resale you will still be considered as a
consumer all these six points are in
connection with Goods right now let us
talk about services any person who
availed himself of any service you go to
a salon alright you go there for a high
voice you are a consumer because you are
availing the service you Koopas
consideration or has promised to pay
you've paid a price for that you've paid
cash for the same who has partly paid
the price or has promised to pay partly
who has availed of the service under any
scheme of deferred payment right Deford
again that is installments who's a
beneficiary of a service when such a
service is available of the person
concerned that is the person will be
giving the service with the approval of
that person who is not a person who
avail himself of such services for any
resale or commercial purpose
this is how the Consumer Protection Act
defines a consumer right and who is not
a consumer as per Consumer Protection
Act
anyone who obtains good for the purpose
of resale anyone who uses Goods without
the approval of the buyer anyone who
avails of these services without the
approval of the hirer
those who obtain goods without any
consideration without paying any price
right if I am if I have my own business
of manufacturing comments many of my
business musical time I am not a
consumer right because I am not paying
any consideration for the product that I
have taken those who hire on a veil of
any service without any consideration
that means what is importance is that
when you are availing of a service or
when you are purchasing any goods you
must pay some consideration for the same
right this is how the Consumer
Protection Act defines a consumer who is
a consumer and who is not a consumer
then Consumer Protection Act has
provided the consumers with some rights
there are about six rights that the
consumers have been given number one
being right to safety the consumer that
is as defined under Consumer Protection
Act 1986 has a right to be protected
against any defective goods or service
which can be hazardous to the life of
the consumer right for example in case
of electrical appliances fine if you are
using any kind of substandard wires and
all that can cause a live dangerous
situation for the consumer so he has the
right to be protected against such
situation that is the reason why it is
mandatory you know for all electrical
appliances to have an ISI mark okay it
has been made mandatory by the
government for all electrical iyer
appliances to carry your ISI mark all
right so an ii is right to be informed
consumer has the right to be informed
have full information about the product
right and how do the manufacturers do
inform the consumer about the product by
providing a label
why it gives you an information about
the ingredients of the product right the
date of manufacture the price right date
of expiry alright and how to use the
product the entire details have been
given on the package itself of the
product if you see right this is to
serve the this right of the consumer
that is right to be informed right
then comes right to choose consumer has
the right to choose from a variety of a
product right so the marketer is
supposed to be offering to the consumer
a variety of products from which he will
make a choice right that means by
offering multiple brands or different
varieties of a same product so that he
has a right to choose from a lot right a
particular product shouldn't be forced
upon the consumer escapist choice on
each a apni mercy say bodega right then
right to be heard in case he has in case
the consumer has faced any problem with
the product right with respect to its
quality or with respect to its
misleading claims that have been made in
the advertisement and the same has not
been substantiated by the product then
he has the right to file a complaint he
has the right to file a complaint
against the same then right to seek
redress in now in case the consumer has
suffered a loss loss of property or
there has been some kind of accident due
to faulty electrical appliances so he
has the right to seek relief ok that
release may be in the form of
replacement of the product altogether or
it may be in the form of reimbursement
of the loss that the consumer has
suffered right so he has the right to
seek redress 'el last is consumed right
to consumer education the consumer has
the right to be educated about his
rights and responsibilities right he has
the right to acquire knowledge and skill
to be well informed he should be aware
of his rights and remedies which are
available to him clear many business
organizations are also taking an
initiative to educate D consumers about
their rights and responsibilities so
these are the rights along with the
rights there comes some responsibilities
also on part of the consumers now what
are the consumers responsibility I as a
consumer
when I'm buying an electrical appliance
right first of all I should always check
in ISI mark if it is a food product I
should check an FPU mark right if it is
ghee or any kind of oil then I should
check egg mark right agriculture protect
my egg Mikasa then in case of jewelry it
is hallmark so it is my duty to check
that right government has laid that
standard it is my duty to check that
fine
then we have to check first of all
before making our transaction before
making a buying decision you should
check what all is available in the
market so that you can compare you can
make a comparison and then make the best
possible purchase thirdly study the
risks associated with the products and
services and follow manufacturer's
instructions to use the product safely
you