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Consumer Protection Act and its Definitions Video Lecture | Business Studies (BST) Class 12 - Commerce
FAQs on Consumer Protection Act and its Definitions Video Lecture - Business Studies (BST) Class 12 - Commerce
| 1. What is the Consumer Protection Act? |  |
Ans. The Consumer Protection Act is a legislation enacted to protect the rights of consumers and provide them with a legal framework for seeking redressal in case of any unfair trade practices or defective products/services.
| 2. What are the key definitions in the Consumer Protection Act? | |
Ans. The key definitions in the Consumer Protection Act include "consumer" (any person who buys goods or avails services for personal use), "complaint" (a written or oral expression of dissatisfaction by a consumer), "defect" (any fault, imperfection, or shortcoming in the quality, quantity, or performance of a product/service), and "unfair trade practice" (any deceptive, false, or misleading representation, omission, or conduct).
| 3. How does the Consumer Protection Act ensure consumer protection? | |
Ans. The Consumer Protection Act ensures consumer protection by establishing consumer courts to handle complaints, providing remedies such as compensation, refund, or replacement for defective goods/services, and imposing penalties on businesses engaged in unfair trade practices. It also promotes consumer awareness, education, and encourages the formation of consumer organizations.
| 4. Can the Consumer Protection Act be applied to online transactions? | |
Ans. Yes, the Consumer Protection Act can be applied to online transactions. The act recognizes e-commerce and online purchases as part of its scope and provides consumers with protection against unfair trade practices, fraud, and defective products/services purchased online.
| 5. What should consumers do if they have a complaint under the Consumer Protection Act? | |
Ans. If consumers have a complaint under the Consumer Protection Act, they should first try to resolve the issue directly with the seller/service provider. If that fails, they can file a complaint with the appropriate consumer court, providing all relevant details and supporting documents. It is advisable to seek legal advice and gather evidence to support the complaint.
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