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Test: Citizen Centric Administration - UPSC MCQ


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10 Questions MCQ Test Indian Polity for UPSC CSE - Test: Citizen Centric Administration

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Test: Citizen Centric Administration - Question 1

What is the purpose of the Central Vigilance Commission (CVC) in India?

Detailed Solution for Test: Citizen Centric Administration - Question 1
The Central Vigilance Commission (CVC) in India was established in 1964 with the purpose of investigating allegations of corruption against public functionaries. It serves as an independent body responsible for ensuring accountability and transparency in the government. The CVC plays a crucial role in maintaining the integrity of public administration and upholding ethical standards in governance.
Test: Citizen Centric Administration - Question 2

What is the main objective of the Right to Information Act, 2005 in India?

Detailed Solution for Test: Citizen Centric Administration - Question 2
The main objective of the Right to Information Act, 2005 in India is to promote transparency in public affairs. This act grants citizens the right to access information held by public authorities, thereby ensuring accountability and empowering citizens to participate in decision-making processes. It plays a crucial role in strengthening democracy and holding government organizations accountable for their actions.
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Test: Citizen Centric Administration - Question 3

What are the four pillars of good governance?

Detailed Solution for Test: Citizen Centric Administration - Question 3
The four pillars of good governance are ethos (service to the citizen), ethics (honesty, integrity, and transparency), equity (treating all citizens alike with empathy for the weaker sections), and efficiency (speedy and effective delivery of service without harassment and using ICT increasingly). These pillars form the foundation of a citizen-centric and accountable administration.
Test: Citizen Centric Administration - Question 4
What is the significance of Citizens' Charters in India?
Detailed Solution for Test: Citizen Centric Administration - Question 4
Citizens' Charters are an important tool in India to hold government organizations accountable for the service standards they provide to citizens. Each organization is required to specify the services it offers and the standards or norms for these services. If the service standards are not met, citizens can hold the organization accountable. Citizens' Charters aim to improve the efficiency, effectiveness, and equity of public service delivery.
Test: Citizen Centric Administration - Question 5
What are some barriers to good governance in India?
Detailed Solution for Test: Citizen Centric Administration - Question 5
There are several barriers to good governance in India, including attitudinal problems of civil servants, lack of accountability, red tapism, ineffective implementation of laws and rules, and low levels of awareness of citizens' rights and duties. These barriers contribute to the perception of unresponsive, insensitive, and corrupt public administration. Overcoming these barriers is crucial for achieving effective and citizen-centric governance.
Test: Citizen Centric Administration - Question 6
What is the Sevottam model in India?
Detailed Solution for Test: Citizen Centric Administration - Question 6
The Sevottam model is a quality management framework applicable to public service delivery organizations in India. It aims to improve the quality of public service delivery by defining services and identifying clients, setting standards and norms, developing capability, monitoring performance, evaluating impact, and continuously improving based on monitoring and evaluation. The Sevottam model promotes efficiency, effectiveness, and citizen-centricity in public service delivery.
Test: Citizen Centric Administration - Question 7
What is the purpose of the Lokpal and Lokayukta Act, 2013 in India?
Detailed Solution for Test: Citizen Centric Administration - Question 7
The Lokpal and Lokayukta Act, 2013 in India establishes the Lokpal for the Union and Lokayukta for States. These institutions serve as ombudsmen and are responsible for investigating allegations of corruption against certain public functionaries. The act aims to ensure accountability, transparency, and integrity in governance by providing an independent mechanism to inquire into corruption charges.
Test: Citizen Centric Administration - Question 8
What is the significance of Meghalaya's social audit law?
Detailed Solution for Test: Citizen Centric Administration - Question 8
Meghalaya's social audit law, the Meghalaya Community Participation and Public Services Social Audit Act, is significant as it provides a platform for sharing information about government schemes, enhancing awareness among people about their entitlements, detecting eligible beneficiaries, recording grievances and testimonies, and identifying priorities for planning. This law leverages traditional tribal institutions and promotes citizen participation and accountability in public service delivery.
Test: Citizen Centric Administration - Question 9
What is the importance of delegation in achieving good governance?
Detailed Solution for Test: Citizen Centric Administration - Question 9
Delegation plays an important role in achieving good governance by improving efficiency and effectiveness in service delivery. By delegating authority and decision-making powers to lower levels, organizations can streamline processes, reduce bureaucracy, and empower employees to make timely and informed decisions. Delegation promotes a citizen-centric approach and enables efficient utilization of resources, leading to better outcomes for citizens.
Test: Citizen Centric Administration - Question 10
What is the purpose of citizens' participation in administration?
Detailed Solution for Test: Citizen Centric Administration - Question 10
Citizens' participation in administration is important to strengthen citizen-centric decision making. By actively involving citizens in the planning, implementation, and monitoring of government programs, administrations can ensure that policies and initiatives are responsive to the needs and aspirations of the citizens they serve. Citizens' participation promotes transparency, accountability, and inclusivity, leading to better governance outcomes.
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