Test: Consumer Protection- Case Based Type Questions - Commerce MCQ

Direction: Read the following text and answer the questions given below:

Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.

Q. Which tier three authority did Sameer approach?

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Under which Act Piyali can seek to protect her rights being a consumer?

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Identify the responsibility of the consumer referred in the above case.

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Identify the right of the consumer as referred to in the above paragraph.

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Piyali cannot lodge a complaint against the shopkeeper. Why?

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which consumer right helped protect the company?

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. At which level of consumer court could Rishab apply for the claim of his loss?

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which important aspect from the consumer’s point of view is highlighted in the above case?

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which consumer responsibility was not followed by the residents of Rishab’s colony?