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B Com Exam  >  B Com Tests  >  Human Resource Management  >  Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - B Com MCQ

Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - B Com MCQ


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10 Questions MCQ Test Human Resource Management - Test: Total Quality Management (TQM) and Quality of Work Life (QWL)

Test: Total Quality Management (TQM) and Quality of Work Life (QWL) for B Com 2024 is part of Human Resource Management preparation. The Test: Total Quality Management (TQM) and Quality of Work Life (QWL) questions and answers have been prepared according to the B Com exam syllabus.The Test: Total Quality Management (TQM) and Quality of Work Life (QWL) MCQs are made for B Com 2024 Exam. Find important definitions, questions, notes, meanings, examples, exercises, MCQs and online tests for Test: Total Quality Management (TQM) and Quality of Work Life (QWL) below.
Solutions of Test: Total Quality Management (TQM) and Quality of Work Life (QWL) questions in English are available as part of our Human Resource Management for B Com & Test: Total Quality Management (TQM) and Quality of Work Life (QWL) solutions in Hindi for Human Resource Management course. Download more important topics, notes, lectures and mock test series for B Com Exam by signing up for free. Attempt Test: Total Quality Management (TQM) and Quality of Work Life (QWL) | 10 questions in 10 minutes | Mock test for B Com preparation | Free important questions MCQ to study Human Resource Management for B Com Exam | Download free PDF with solutions
Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - Question 1
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Which country played a significant role in the development and adoption of Total Quality Management (TQM) after World War Two?

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After World War Two, Japan played a pivotal role in the development and adoption of Total Quality Management (TQM). Japanese manufacturers embraced quality control practices, and TQM concepts were implemented at all levels of the organization. The success of TQM in Japan influenced non-Japanese companies to adopt similar quality management procedures.
Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - Question 2
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Which of the following is NOT a principle of Total Quality Management (TQM)?

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Employee isolation is not a principle of Total Quality Management (TQM). TQM emphasizes employee involvement and encourages them to be proactive in identifying and addressing quality-related issues. The principles of TQM include customer focus, continuous improvement, executive management involvement, and the use of appropriate methodology and tools.
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Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - Question 3
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What are Prevention Costs in the context of quality management?

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Prevention Costs are associated with the design, implementation, and maintenance of the Total Quality Management (TQM) system. These costs are planned and incurred before actual operation and include activities such as setting specifications for materials, quality planning, quality assurance, and employee training. Prevention costs are focused on avoiding defects and quality issues.
Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - Question 4
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What is the main goal of Total Quality Management (TQM)?
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Total Quality Management (TQM) aims to exceed customer expectations in terms of quality and performance. It involves integrating quality-related functions throughout the company and involves all employees. TQM emphasizes improving quality in design, development, control, maintenance, improvement, and assurance processes. By focusing on meeting or exceeding customer expectations, TQM enhances overall product and service quality.
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Which of the following is an example of an External Failure Cost?
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An example of an External Failure Cost is handling customer complaints and returns. These costs occur when products or services fail to meet quality standards after being delivered to the customer. Warranty claims, servicing returned products, transportation, investigation, and handling of returned items are part of the external failure costs.
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What is the concept of Statistical Quality Control (SQC)?
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Statistical Quality Control (SQC) is a method that involves using statistical techniques to ensure product quality by sampling. Instead of inspecting every single item, a sample is tested, and statistical analysis is used to assess the quality of the entire production batch. This approach recognizes that some level of variation is inherent in the production process and aims to control and minimize it to achieve better overall quality.
Test: Total Quality Management (TQM) and Quality of Work Life (QWL) - Question 7
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What does Quality of Work Life (QWL) refer to?
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Quality of Work Life (QWL) refers to the degree to which members of a work organization can satisfy important personal needs through their experiences in the organization. It encompasses factors such as work environment, job content, career growth, work-related welfare services, and the balance between work and personal life.
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According to Richard E. Walton, what are the conditions that constitute desirable Quality of Work Life (QWL)?
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According to Richard E. Walton, the conditions that constitute desirable Quality of Work Life (QWL) include adequate and fair compensation, safe and healthy working conditions, opportunities to use and develop human capacities, opportunity for career growth, social integration in the workforce, constitutionalism in the work organization, work and quality of life, and the special relevance of work.
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What is the significance of challenges in the context of Quality of Work Life (QWL)?
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Challenges in the context of Quality of Work Life (QWL) play a significant role in enhancing job satisfaction and personal development. Challenging tasks provide employees with opportunities to upgrade their knowledge, skills, and capabilities, thereby contributing to their personal growth and development. Challenges keep the job interesting and motivate employees to perform at their best.
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How does Work-Life Balance contribute to Quality of Work Life (QWL)?
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Work-Life Balance contributes to Quality of Work Life (QWL) by ensuring optimal quality of life both inside and outside of work. When individuals have a balance between their work responsibilities and personal life, they experience improved overall well-being. This balance benefits the individual, the business, and society as a whole, leading to enhanced effectiveness at work and a better quality of life for employees.
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