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Test: Consumer Protection- Case Based Type Questions - Commerce MCQ


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12 Questions MCQ Test Business Studies (BST) Class 12 - Test: Consumer Protection- Case Based Type Questions

Test: Consumer Protection- Case Based Type Questions for Commerce 2024 is part of Business Studies (BST) Class 12 preparation. The Test: Consumer Protection- Case Based Type Questions questions and answers have been prepared according to the Commerce exam syllabus.The Test: Consumer Protection- Case Based Type Questions MCQs are made for Commerce 2024 Exam. Find important definitions, questions, notes, meanings, examples, exercises, MCQs and online tests for Test: Consumer Protection- Case Based Type Questions below.
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Test: Consumer Protection- Case Based Type Questions - Question 1

Direction: Read the following text and answer the questions given below:

Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.

Q. Can Supreme Court of India entertain Sameer’s appeal?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 1
No, Supreme Court of India does not entertain Sameer’s appeal.
Test: Consumer Protection- Case Based Type Questions - Question 2

Direction: Read the following text and answer the questions given below:

Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.

Q. Which tier two authority did Sameer approach?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 2
In case aggrieved party is not satisfied with the order of the District Commission, he can appeal before the State Commission within 45 days of the passing of order.
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Test: Consumer Protection- Case Based Type Questions - Question 3

Direction: Read the following text and answer the questions given below:

Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.

Q. Which tier one authority did Sameer approach?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 3
A complaint can be made to the appropriate District Commission when the value of the goods and services in question along with the compensation claimed, does not exceed ₹ 1 crore.
Test: Consumer Protection- Case Based Type Questions - Question 4

Direction: Read the following text and answer the questions given below:

Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.

Q. Which tier three authority did Sameer approach?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 4
In case aggrieved party is not satisfied with the order of the District Commission, he can appeal before the National Commission within 30 days of the passing of order.
Test: Consumer Protection- Case Based Type Questions - Question 5

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Under which Act Piyali can seek to protect her rights being a consumer?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 5
The basic aim of the Consumer Protection Act, 2019 is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumers’ disputes.
Test: Consumer Protection- Case Based Type Questions - Question 6

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Identify the responsibility of the consumer referred in the above case.

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 6
The consumer should ask for a cash memo on purchase of goods or services. This would serve as a proof of the purchase made.
Test: Consumer Protection- Case Based Type Questions - Question 7

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Identify the right of the consumer as referred to in the above paragraph.

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 7
Right to be Protected: To have a constitutionally protected right means that even the govemment cannot interfere with acts of that kind, not even by passing laws against that kind of conduct, not even if the exercise of that right means the loss of other values.
Test: Consumer Protection- Case Based Type Questions - Question 8

Direction: Read the following text and answer the questions given below:

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Q. Piyali cannot lodge a complaint against the shopkeeper. Why?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 8
Cash memo is often referred as a paid bill for cash sales. It is a document stating cash received for the goods sold. Documents issued for purchased goods for cash is known as cash memo. A document issued by a trader for credit purchases is known as credit memo.
Test: Consumer Protection- Case Based Type Questions - Question 9

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which consumer right helped protect the company?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 9
The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.
Test: Consumer Protection- Case Based Type Questions - Question 10

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. At which level of consumer court could Rishab apply for the claim of his loss?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 10
The Consumer Protection Act, 2019 has defined the criteria of Consumer Disputes Redressal Commission (CDRCs). The District CDRC will entertain complaints when the value of goods or services is upto ₹ 1 crore.
Test: Consumer Protection- Case Based Type Questions - Question 11

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which important aspect from the consumer’s point of view is highlighted in the above case?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 11
Consumers need to be organised in the form of consumer organisations which would take care of their interests.
Test: Consumer Protection- Case Based Type Questions - Question 12

Direction: Read the following text and answer the questions given below:

In a colony, several people bought mosquito rackets from a company. Most rackets became useless within two months. Rishab, one of the residents of the colony, decided to submit the case to the Consumer Court, but the residents did not unite. He felt very lonely on this issue. The price of the racket is ₹ 450. At the same time, a friend of Rishab is a journalist and he reported the incident in the daily newspaper. When the company learned of this situation, it decided to take a milestone step. The company decided to take back or repair all faulty rackets of the community residents. The whole story took an interesting twist, when a technician of the company told the management that in the instruction manual it is specified to clean racket every month. When questioned, it was found that residents who had problems with the rackets, including Rishab, did not clean their rackets for a month at least.

Q. Which consumer responsibility was not followed by the residents of Rishab’s colony?

Detailed Solution for Test: Consumer Protection- Case Based Type Questions - Question 12
It is the responsibility of a consumer to learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely.
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