CISF Head Constable Exam  >  CISF Head Constable Tests  >  CISF Head Constable Mock Test Series 2025  >  CISF Head Constable Mock Test - 5 - CISF Head Constable MCQ

CISF Head Constable Mock Test - 5 - CISF Head Constable MCQ


Test Description

30 Questions MCQ Test CISF Head Constable Mock Test Series 2025 - CISF Head Constable Mock Test - 5

CISF Head Constable Mock Test - 5 for CISF Head Constable 2025 is part of CISF Head Constable Mock Test Series 2025 preparation. The CISF Head Constable Mock Test - 5 questions and answers have been prepared according to the CISF Head Constable exam syllabus.The CISF Head Constable Mock Test - 5 MCQs are made for CISF Head Constable 2025 Exam. Find important definitions, questions, notes, meanings, examples, exercises, MCQs and online tests for CISF Head Constable Mock Test - 5 below.
Solutions of CISF Head Constable Mock Test - 5 questions in English are available as part of our CISF Head Constable Mock Test Series 2025 for CISF Head Constable & CISF Head Constable Mock Test - 5 solutions in Hindi for CISF Head Constable Mock Test Series 2025 course. Download more important topics, notes, lectures and mock test series for CISF Head Constable Exam by signing up for free. Attempt CISF Head Constable Mock Test - 5 | 100 questions in 120 minutes | Mock test for CISF Head Constable preparation | Free important questions MCQ to study CISF Head Constable Mock Test Series 2025 for CISF Head Constable Exam | Download free PDF with solutions
CISF Head Constable Mock Test - 5 - Question 1

                                                                                      Group Question

Answer the following question based on the information given below.


A major telecom company recently hired a new Chief Financial Officer to take command of the company’s finances. This move came against the backdrop of national and global economic crises.
The CFO is charged with the responsibility of realigning the finances of the largest Strategic Business Unit which deals with network solutions to major corporate clients in the country. In wake of the overall financial slump, many of the corporate clients have been delaying the payment of their recurring dues for the monthly network and internet services utilised. The local account managers handling those clients and their respective Regional Managers had been given the authority to maintain client relations and if necessary allow the delayed payments with a view to continue a long-term relationship with the key clients. However, the new CFO after taking stock of the situation decided to put an affirmative end to this practice. He sent a mail to every regional and local account manager asking them to discontinue services to the defaulting clients. In spite of such a strong communication, most major clients delayed the payments in the next month. As a response to this, the CFO resent his earlier mail asking for comments. In the next month, the single largest client defaulted on the payment and the regional manager promptly asked the technology company to terminate services to that client. The regional manger merely informed the client that the delay in payment was responsible for the termination of services and the service would be reconstituted on payment of the dues.


The client faced severe difficulties due to discontinuation of the internet and local network services. The CEO of that company wrote a scathing email to the Chairman of the telecom company.
The CEO pointed out the sudden, mishandled and improperly communicated decision and its severe impact on his company’s business. He pointed out that they were one of the largest clients of the telecom company. The CEO also hinted that his company would want to reconsider their future engagement. The Chairman decided to maintain the relations with that important client and yet protect his company’s image. He promptly restarted the network services and yet requested the client to clear the dues within a week and to avoid major delays especially in these times of crisis. The client replied to this communication, agreeing to the specified norms. However, the Chairman decided to severely reprimand the Regional Manager and suspended him for 2 weeks. He also severely questioned the CFO for his error. At the next board of directors meeting, there was support for the Chairman’s action in spite of protests by some senior directors who defended the CFO and the Regional Manager's actions.

 

 

Q. Which of the following could be a probable reason for the Chairman to reprimand the CFO?  

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 1

Solution: Here, the decision by the CFO appears to be flawed because he made a blanket rule, which though useful in the short term, would not have yielded long term gains. Options 1 and 2 are misleading as the decision for restructuring the finances appears to be correct, but its implementation is being questioned. Option 3 is impractical. The CFO was given a mandate and it is his job to implement it, not the Chairman’s.Option 4 is the most plausible course of action to take to maintain healthy finances as well as good client relations. Hence, the correct answer is option 4.

CISF Head Constable Mock Test - 5 - Question 2

9, 5, 6, 10.5, 23 ?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 2

9 * 0.5 + 0.5 = 5
5 * 1 + 1 = 6
6 * 1.5 + 1.5 = 10.5
10.5 * 2 + 2 = 23
23 * 2.5 + 2.5 = 60

CISF Head Constable Mock Test - 5 - Question 3

621 ÷ 27 * 2 – 37 = √?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 3

621 ÷ 27 * 2 – 37 = √?
23 * 2 – 37 = √? = 9
x = 81

CISF Head Constable Mock Test - 5 - Question 4

Directions to Solve

In each of the following questions find out the alternative which will replace the question mark.

Question -

BEGK : ADFJ :: PSVY : ?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 4

CISF Head Constable Mock Test - 5 - Question 5

Directions: Study the following information carefully and answer the questions given beside:
Eight persons- A, B, C, D, P, Q, R and S are sitting in a row in which some of them are facing north while some of them are facing south. Only 3 persons sit to the left of R. 3 persons sit between R and Q. B is 2nd to the left of Q. More than 2 people’s sits between B and S, D is 2nd to the left of S. Neighbours of R are facing south. Neighbours of P face the same direction. C is 2nd to the right of A. A and P face opposite directions and similarly B and Q face opposite directions too.

Q. Who among the following is third to the right of B?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 5

Following the final solution we can say that D is third to the right of B.
Hence, the correct answer is option C.

Common Explanation:
Reference:
Only 3 persons sit to the left of R.
3 persons sit between R and Q.
Inference:
As we don’t know that in which direction exactly R is facing. So, we can say that there possible scenarios in which we can use the above information correctly.
Case 1:
R faces north.

Case 2:
R faces south.

Reference:
B is 2nd to the left of Q.
Neighbours of R face the south.
B and Q face in opposite direction.
Inference:
We can use the above information in both of the cases accordingly as shown in the figures:

Reference:
More than 2 people’s sits between B and S.
D is 2nd to the left of S.
Inference:
After studying the first information we can say that either 3 or 4 persons are sitting between B and S. and with the second hint we can place D according to S in the row and we can say that there are exactly 4 persons are sitting between B and S.

Reference:
Neighbours of P face the same direction.
A and P faces in opposite direction.
C is 2nd to the right of A.
Inference:
With the first hint we can say that our case 2 is an invalid case as we cannot place P with both of its neighbour facing the same direction.
And after placing P in case 1 we can fix the position of A and C easily and can complete the puzzle.

CISF Head Constable Mock Test - 5 - Question 6

Direction : Study the following question carefully and choose the right answer.

Q: If in a code language ‘PUTREFY’ is written as ‘XPQSTRL’ and ‘NAVIGATE’ is written as ‘GYMOWYQT’ how is ‘AVIARY’ written in that language?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 6

P    U    T    R    E    F    Y
↓    ↓    ↓    ↓    ↓    ↓    ↓
X    P    Q    S    T    R    L
 And
 
N    A    V    I    G    A    T    E
↓    ↓    ↓    ↓    ↓    ↓    ↓    ↓
G    Y    M    O    W    Y    Q    T
Therefore,
 
A    V    I    A    R    Y
↓    ↓    ↓    ↓    ↓    ↓
Y    M    O    Y    S    L

CISF Head Constable Mock Test - 5 - Question 7

Directions: Study the following information carefully and answer the questions given below:
P is to the North of Q and S is to the east of P, who is to the south of W. T is to the west of P.

Q. W is in which direction with respect to T?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 7


W is in the North-East direction with respect to T.

CISF Head Constable Mock Test - 5 - Question 8

Study the following line graph and answer the questins.
Exports from Three Companies Over the Years (in Rs. crore)

Q. Average annual exports during the given period for Company Y is approximately what percent of the average annual exports for Company Z?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 8

Analysis of the graph: From the graph it is clear that

 

  1. The amount of exports of Company X (in crore Rs.) in the years 1993, 1994, 1995, 1996, 1997, 1998 and 1999 are 30, 60, 40, 70, 100, 50 and 120 respectively.

  2. The amount of exports of Company Y (in crore Rs.) in the years 1993, 1994, 1995, 1996, 1997, 1998 and 1999 are 80, 40, 60, 60, 80, 100 and 140 respectively.

  3. The amount of exports of Company Z (in crore Rs.) in the years 1993, 1994, 1995, 1996, 1997, 1998 and 1999 are 60, 90,, 120, 90, 60, 80 and 100 respectively.

 

Average annual exports (in Rs. crore) of Company Y during the given period 

Average annual exports (in Rs. crore) of Company Z during the given period

CISF Head Constable Mock Test - 5 - Question 9

What is the difference between the simple interest on a principal of Rs. 500 being calculated at 5% per annum for 3 years and 4% per annum for 4 years?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 9

5% for 3 years (SI) = 15% of the amount; At the same time 4% SI for 4 years means 16% of the amount. The difference between the two is 1% of the amount. 1% of 500 = Rs. 5

CISF Head Constable Mock Test - 5 - Question 10

Raju is twice as good as Vijay. Together, they finish the work in 14 days. In how many days can Vijay alone do the same work?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 10

Raju being twice as good a workman as Vijay, you can solve the following equation to get the
required answer:
1/R + 1/2R = 1/14.
Solving will give you that Vijay takes 42 days.

CISF Head Constable Mock Test - 5 - Question 11

? / 529 = 324 / ? 

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 11

x² = 529 * 324 ⇒ x = 23 * 18 = 414

So Option B is correct

CISF Head Constable Mock Test - 5 - Question 12

Based on the bar graph given, calculate the approximate percentage increase in sales of mobile phones from 2004 to 2008.

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 12

Calculation:

Percentage increase in sales of mobile phones in 2004 = 35

Percentage increase in sales of mobile phones in 2008 = 70

Percentage increase in sales of mobile phones from 2004 to 2008 = (70 –  35)/35 × 100

⇒ 35/35 × 100

⇒ 100%

∴ The required percentage is 100%

CISF Head Constable Mock Test - 5 - Question 13

Find out the Synonym of the following word:

PROPEL

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 13
  • Jettison: Throw or drop (something) from an aircraft or ship.
  • Burst: Break open or apart suddenly and violently, especially as a result of an impact or internal pressure.
  • Acclimatize: Become accustomed to a new climate or new conditions, adjust
  • Modify: Make partial or minor changes to (something).
  • Drive: Propel or carry along by force in a specified direction.
  • Propel: Carry along by force in a specified direction.

So the synonym of Propel is Drive.

CISF Head Constable Mock Test - 5 - Question 14

Find out the Synonym of the following word:

FORAY

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 14

The word maraud comes from a Middle French word that means "rascal or rogue."

 A marauder is someone who marauds and marauding describes people who raid and plunder. As a noun, a maraud is a quick, short foray

CISF Head Constable Mock Test - 5 - Question 15

FLAGITIOUS

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 15

Flagitious : Criminal.
Innocent : Not guilty of a crime or offence.
Vapid : Offering nothing that is stimulating or challenging.
Ignorant : Lacking knowledge or awareness in general.
Frivolous : Not having any serious purpose or value.

Antonym of Flagitious is Innocent.

CISF Head Constable Mock Test - 5 - Question 16

He will certainly help you / if you will ask him / in a pleasant / No error.

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 16

This statement is wrong: If you will ask him

Correct Statement will be: If you ask him

CISF Head Constable Mock Test - 5 - Question 17

The first problem to be tackled was that of feeding the huge population of the country after Independence. It became (1)____ to adopt (2)____for agricultural development. The (3)____ of multipurpose (4)____with the development of (5)____ as one of its (6)____ components was the (7)____ step towards the provision of (8)____ infrastructure. It was realised that (9)____ is the basic (10)____ in developing agriculture. The total irrigation potential was, therefore, increased.

Q. Find the word most appropriate for Blank no. 9

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 17
Analysis:

  • The passage discusses the importance of irrigation in agricultural development after Independence.

  • It highlights the crucial role of a particular factor in developing agriculture.




  • Identifying the Requirement: The passage emphasizes the significance of a fundamental element in agriculture.

  • Eliminating Options: We can eliminate options A, C, and B as electricity, fertilizer, and rain, respectively, are not mentioned as the basic requirement for developing agriculture in the passage.

  • Choosing the Correct Answer: Option D, water, aligns with the passage's emphasis on irrigation potential and its crucial role in agriculture. Therefore, water is the most appropriate choice for Blank no. 9.

CISF Head Constable Mock Test - 5 - Question 18

The first problem to be tackled was that of feeding the huge population of the country after Independence. It became (1)____ to adopt (2)____for agricultural development. The (3)____ of multipurpose (4)____with the development of (5)____ as one of its (6)____ components was the (7)____ step towards the provision of (8)____ infrastructure. It was realised that (9)____ is the basic (10)____ in developing agriculture. The total irrigation potential was, therefore, increased.

Q. Find the word most appropriate for Blank no. 10

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 18


Ingredient is the most appropriate word for Blank no. 10 because:

  • Input: While input could be relevant in the context of agriculture, it does not directly relate to being a basic element in developing agriculture.

  • Indicator: An indicator is used to measure or indicate something, but it does not fit the context of being a basic element in developing agriculture.

  • Ingredient: This word fits well as it signifies a necessary component or element in a process, which is essential in developing agriculture.

  • Obstacle: An obstacle is a hindrance or barrier, which is not the appropriate word in this context as it does not contribute positively to developing agriculture.


Therefore, Ingredient is the most fitting word for Blank no. 10 in the given scenario.
CISF Head Constable Mock Test - 5 - Question 19

Statisticians from the Department of Motor Vehicles have calculated that one human being should be struck every three minutes by a vehicle, while each minutetwo animals can be expected to die from such collisions.

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 19

Choices A and D all imply that humans should be struck by vehicles, not that they are or will be. Should implies a sense of moral purpose, which is clearly not the right thing to say here. It is tantamount to saying that if too few people are hit by vehicles, then extra humans will be hit. That leaves us with choices C and D. Choice C disrupts the parallel structure necessary to make the rest of the sentence fit. D has the correct parallel structure: Every three minutes something happens and each minute something else happens. C also implies that it is the same human being that is struck every three minutes. Only choice D doesn’t use the word should and maintains correct parallel structure. Choice D is the correct answer.

CISF Head Constable Mock Test - 5 - Question 20

Direction: The sentences given in the question, when properly sequenced, form a coherent paragraph. Each sentence is labeled with a letter. Choose the most logical order of sentences from the given choices to construct a coherent paragraph.

A. In 17th-century Amsterdam, it was highly common for the guilds to commission portraits of themselves wearing their uniforms and holding weapons.

B. It was Rembrandt’s riveting interplay of light, motion, texture and expression transformed a commonplace commission into a masterwork.

C. Its status and critical acclaim, though, have little to do with its subject matter: a civic-guard group tasked with keeping watch on the city walls.

D. The painting Militia Company of District II Under the Command of Captain Frans Banninck Cocq, better-known as The Night Watch, is probably Rembrandt’s most famous work.

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 20

Sentence A is about 17th-century Amsterdam, and how it was a common for guilds to commission portraits of themselves "in their uniforms, holding weapons". D, on the other hand, talks of a famous painting by Rembrandt, called The Night Watch. Now, it is clear that Rembrandt's painting is the main focus of the paragraph, as the rest of the sentences relate to the painting. So, D is likely to be the first sentence of the paragraph.

C begins with "its status and...". The pronoun 'its' here refers to the painting. As D is the only sentence with the painting as the subject, C follows immediately after D.

C states that the reason why the painting became critically acclaimed had nothing to do with it being a painting of a civic guard group. Sentence A explains why: it was common for guilds to commission portraits of themselves in 17th-century Amsterdam. So, A follows C.

Finally, B follows A, explaining how Rembrandt transformed a commonplace commission into a masterpiece.

So, DCAB is the right order.

The question is " Arrange the sentences in the correct order "
The order is DCAB

Hence, the answer is DCAB
Choice D is the correct answer.

CISF Head Constable Mock Test - 5 - Question 21

Direction: Read the following passage carefully and answer the following questions.

The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardisation needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardisation, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.

Q. Which among the following is true regarding the poll conducted by the community network LocalCircles regarding customer service in India?

I. The mobile phone manufacturers are mostly interested in selling the products without giving much attention to the after sales service
II. Many sectors in India are facing the issue of after sales service in the country and nothing is being done to take care of this issue
III. It is important that the complaints of the customers should be acknowledged first by the service providers

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 21

Refer to, “In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to LocalCircles.”

Statement I is correct since it is clear from the passage that mobile phone manufacturers are the worst service providers in the country according to the online poll conducted by the LocalCircles.

Statement II is also correct since according to the poll, there are many sectors such as mobile, automobile, white goods firms etc. which are facing issues related to the after sales services to the customers.

Statement III is correct since most of the customers feel that the service providers should at least acknowledge the complaints from the customers. 93% of the respondents in the online poll replied that the complaints should be acknowledged within 72 hours.

This makes option D as the correct choice from the given options.

CISF Head Constable Mock Test - 5 - Question 22

The Rowlatt Act aimed at

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 22

The correct answer would be Option B. 
The Rowlatt Act aimed at imprisonment without trial and summary procedures for trial. Despite much opposition, the Rowlatt Act was passed in March 1919. The purpose of the act was to curb the growing nationalist upsurge in the country. Mahatma Gandhi, among other Indian leaders, was extremely critical of the Act and argued that not everyone should be punished in response to isolated political crimes.
 

CISF Head Constable Mock Test - 5 - Question 23

Cow milk is a rich source of –

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 23

Milk is a good source of thiamin, riboflavin and vitamin B12. Milk contains the fat soluble vitamins A, D, E, and K.

CISF Head Constable Mock Test - 5 - Question 24

Who discovered the atom bomb?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 24

Otto Hahn, (8 March, 1879 - 28 July, 1968) was a German chemist and Nobel laureate, a pioneer in the fields of radioactivity and radiochemistry. He is regarded as "the father of nuclear chemistry". On 15 November 1945 the Royal Swedish Academy of Sciences announced that Hahn had been awarded the 1944 Nobel Prize in Chemistry "for his discovery of the fission of heavy atomic nuclei." Otto Hahn received many governmental honours and academic awards from all over the world for his scientific work.

CISF Head Constable Mock Test - 5 - Question 25

The mountains which are not a part of the Himalayan chain:  

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 25

The Aravalli Range, literally meaning 'line of peaks', is a range of mountains in western India and eastern Pakistan running approximately 800 km from north-west to southwest across Indian states of Rajasthan, Haryana, and Gujarat and Pakistani provinces of Punjab and Sindh. It is one of the world's oldest Mountain ranges. It dates back to pre-Indian sub-continental collision with the mainland Eurasian Plate.

CISF Head Constable Mock Test - 5 - Question 26

In which year, Ashok Mehta Committee was appointed to review the working of Panchayati Raj institution?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 26

In December 1977, the Janata Government appointed a committee on Panchayati Raj institutions under the chairmanship of Ashoka Mehta.

CISF Head Constable Mock Test - 5 - Question 27

The first grammarian of the Sanskrit language was -

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 27

Panini was a Sanskrit grammarian from Pushka lavati, Gandhara. He is known for his Sanskrit grammar, particularly for his formulation of the 3,959 rules of Sanskrit morphology, syntax and semantics in the grammar known as Ashtadhyayi (meaning"eight chapters").

CISF Head Constable Mock Test - 5 - Question 28

Which city hosted the 67th TAAI Convention?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 28

The 67th Travel Agents Association of India (TAAI) Convention was hosted in Colombo. The convention brought together industry leaders and travel professionals from India and Sri Lanka to exchange knowledge and explore new partnerships in the travel industry.

CISF Head Constable Mock Test - 5 - Question 29

Which ministry signed an MoU with the Indian Plumbing Association for water use efficiency?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 29

The Bureau of Water Use Efficiency (BWUE), National Water Mission (NWM), Ministry of Jal Shakti, signed an MoU with the Indian Plumbing Association (IPA). The MoU focuses on promoting water use efficiency through various measures such as rainwater harvesting structures, low-flow fixtures, treatment of wastewater, and water audits in the built environment.

CISF Head Constable Mock Test - 5 - Question 30

Which organization received the GeM award in the "Timely Payments (CPSEs)" category?

Detailed Solution for CISF Head Constable Mock Test - 5 - Question 30

NLC India Limited (NLCIL) received the GeM award in the "Timely Payments (CPSEs)" category. The award recognizes NLCIL's contribution in improving the reliability of e-market practices through prompt payments. NLCIL has shown significant growth in GeM procurement, reflecting its commitment to transparent and efficient procurement practices.

View more questions
10 tests
Information about CISF Head Constable Mock Test - 5 Page
In this test you can find the Exam questions for CISF Head Constable Mock Test - 5 solved & explained in the simplest way possible. Besides giving Questions and answers for CISF Head Constable Mock Test - 5, EduRev gives you an ample number of Online tests for practice
Download as PDF