What are the three tiers of the consumer redressal machinery established under the Consumer Protection Act?

The three tiers are the District Forum, State Commission, and National Commission.

Fill in the blanks: A consumer is defined as any person who buys goods for a consideration which has been paid or promised, including any other ___ of such goods with the approval of the buyer.

User

Explain the significance of the 'Right to Safety' under the Consumer Protection Act.

The 'Right to Safety' protects consumers.

• Prevents hazardous products.

• Promotes public health safety.

• Builds consumer trust and confidence.

True or False: The Consumer Protection Act applies to all goods and services without exception.

False. The Act does not apply to goods and services specifically excluded by the Central Government.

What constitutes a 'defect' in goods according to the Consumer Protection Act?

Defects are faults in goods.

• Includes quality and purity issues.

• Impacts consumer safety and rights.

• Traders must meet legal standards.

Riddle: I am a right that allows you to complain and be heard; I ensure your grievances are known, not just deferred. What am I?

Right to Representation

Describe the role of the Central Consumer Protection Council.

Central Consumer Protection Council advises government.

• Advises on consumer rights.

• Promotes fair trade practices.

• Includes diverse sector members.

Fill in the blank: A complaint can be filed if goods suffer from one or more ___ or if services are deficient in any respect.

Defects

What are the key responsibilities of consumers outlined in the Consumer Protection Act?

Consumers must inform sellers adequately.

• Provide accurate information to sellers.

• Exercise caution when purchasing items.

• File genuine complaints for issues.

What is the maximum value of goods or services for which a District Forum can entertain complaints?

The District Forum can entertain complaints where the value of goods/services and compensation claimed is less than Rs. 20 lakhs.

True or False: Under the Consumer Protection Act, any service rendered free of charge is covered by the Act.

False. The Act does not cover services rendered free of charge.

Riddle: I help you choose wisely and ensure you're informed, without me, your choices would be poorly formed. What am I?

Right to be Informed

What actions can a District Forum take when a complaint is upheld?

District Forum can uphold complaints.

• Order removal of defects.

• Replace faulty goods promptly.

• Compensate for losses incurred.

Fill in the blank: The National Commission handles cases where the claim exceeds ___.

Rs. 1 crore

Explain the concept of 'unfair trade practice' as defined under the Consumer Protection Act.

An unfair trade practice includes deceptive advertising and practices that mislead consumers or deny them the right to make informed choices.