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Page 1 CONSUMER PROTECTION ACT Page 2 CONSUMER PROTECTION ACT PRESENTED BY- ? Chetan ? Dushyant ? Gaurishanker ? Hemant ? Jai naresh Page 3 CONSUMER PROTECTION ACT PRESENTED BY- ? Chetan ? Dushyant ? Gaurishanker ? Hemant ? Jai naresh THE LAW RELATING TO CONSUMER PROTECTION IS CONTAINED IN THE CONSUMER PROTECTION ACT, 1986. THE ACT APPLIES TO ALL GOODS & SERVICES Page 4 CONSUMER PROTECTION ACT PRESENTED BY- ? Chetan ? Dushyant ? Gaurishanker ? Hemant ? Jai naresh THE LAW RELATING TO CONSUMER PROTECTION IS CONTAINED IN THE CONSUMER PROTECTION ACT, 1986. THE ACT APPLIES TO ALL GOODS & SERVICES THE CONSUMER PROTECTION ACT, 1986 (ACT) ? Amendments ?Amendments in the year 1993 ?Amendments in the year 2002 Page 5 CONSUMER PROTECTION ACT PRESENTED BY- ? Chetan ? Dushyant ? Gaurishanker ? Hemant ? Jai naresh THE LAW RELATING TO CONSUMER PROTECTION IS CONTAINED IN THE CONSUMER PROTECTION ACT, 1986. THE ACT APPLIES TO ALL GOODS & SERVICES THE CONSUMER PROTECTION ACT, 1986 (ACT) ? Amendments ?Amendments in the year 1993 ?Amendments in the year 2002 WHO IS A CONSUMER??? ? Any person who buys or hires any goods or service is a consumer ? except if he uses such goods or service for commercial purpose. ? or if the goods/service provided is free of cost, the person shall not be considered a consumer.Read More
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FAQs on PPT - Consumer Protection - Business Law - B Com
| 1. What are consumer protection laws? |  |
Ans. Consumer protection laws are regulations that aim to protect consumers from unfair or deceptive practices by businesses. These laws ensure that consumers have the right to receive accurate information about products or services, have their privacy and personal information safeguarded, and have access to fair dispute resolution mechanisms.
| 2. How do consumer protection laws benefit consumers? | |
Ans. Consumer protection laws benefit consumers in various ways. They provide a legal framework to hold businesses accountable for their actions, ensuring that consumers are not misled or cheated. These laws also empower consumers to make informed choices by requiring businesses to provide accurate and transparent information about their products or services. Additionally, consumer protection laws establish mechanisms for resolving disputes, allowing consumers to seek compensation or redress when they have been harmed.
| 3. Can you give examples of common consumer protection violations? | |
Ans. Yes, common consumer protection violations include false advertising, where businesses make false or misleading claims about their products or services; unfair billing practices, such as charging consumers for unauthorized or undisclosed fees; and product safety violations, such as selling unsafe or defective goods. Other examples include deceptive sales practices, breach of warranty, and privacy breaches.
| 4. How can consumers file a complaint for a consumer protection violation? | |
Ans. Consumers can file a complaint for a consumer protection violation by following certain steps. First, they should gather all relevant information and documentation related to the violation. Then, they can contact the appropriate regulatory agency or consumer protection organization, either by phone, email, or through an online complaint form. It is important to provide detailed information and evidence to support the complaint. The agency or organization will then investigate the complaint and take appropriate action.
| 5. What are the penalties for businesses found guilty of consumer protection violations? | |
Ans. The penalties for businesses found guilty of consumer protection violations can vary depending on the severity of the violation and the jurisdiction. These penalties may include fines, injunctions to stop the illegal practices, restitution to affected consumers, and even criminal charges in some cases. The amount of fines and penalties can be significant, and repeat offenders may face more severe consequences.
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