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GS 4 Topper's Previous Year Questions (Mains): Citizen Charter by Ruhani (AIR 5) | UPSC Mains: Ethics, Integrity & Aptitude PDF Download

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FAQs on GS 4 Topper's Previous Year Questions (Mains): Citizen Charter by Ruhani (AIR 5) - UPSC Mains: Ethics, Integrity & Aptitude

1. What is a Citizen's Charter and why is it important for governance?
Ans.A Citizen's Charter is a public document that outlines the services provided by a government department or organization, detailing the standards of service expected and the rights of citizens. It is important for governance as it promotes transparency, accountability, and citizen participation, ensuring that the government remains responsive to the needs of the public.
2. How does the implementation of Citizen's Charters impact public service delivery?
Ans. The implementation of Citizen's Charters improves public service delivery by setting clear standards for service provision, enabling citizens to hold authorities accountable. It fosters a culture of responsiveness and efficiency within public services, leading to enhanced satisfaction among citizens.
3. What are the key components typically found in a Citizen's Charter?
Ans. Key components of a Citizen's Charter typically include a list of services offered, service delivery standards, the responsibilities of the service providers, the rights of citizens, grievance redressal mechanisms, and information on how to access services. These components ensure clarity and accessibility for citizens.
4. How can citizens effectively utilize a Citizen's Charter to address grievances?
Ans. Citizens can utilize a Citizen's Charter by familiarizing themselves with the standards and services outlined in the document. They can file complaints or grievances through the designated channels mentioned in the charter, ensuring they follow the specified procedures to seek redressal effectively.
5. What role do Citizen's Charters play in enhancing accountability in public administration?
Ans. Citizen's Charters enhance accountability in public administration by clearly defining the expectations of service delivery and the responsibilities of public officials. This transparency allows citizens to monitor performance and demand accountability, thereby fostering a more responsible and efficient administrative system.
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