JAIIB Previous Year Question Paper: Retail Banking and Wealth Management(May 2023) | Mock Test Series for JAIIB Exam 2026 - Bank Exams PDF Download

 Page 1


 
    
1 
 
Q1. What distinguishes convertible bonds from conventional bonds is a matter of interest to a potential investor. 
 (A) Convertible bonds offer more attractive interest rates. 
 (B) Convertible bonds have a fixed maturity date. 
 (C) Convertible bonds have the option to be converted into equity shares. 
 (D) Convertible bonds are issued by companies having high credit ratings. 
 
Q2. The term "Artificial Intelligence" (Al) is credited to who coined it in 1955. 
 (A) Alan Turing 
 (B) John McCarthy 
 (C) Elon Musk 
 (D) Steve Jobs 
 
Q3. A customer wants to open a Small Saving Account and is inquiring about a distinctive aspect of this account type. 
What is a unique feature of this type of account? 
 (A) High-interest rates 
 (B) No limit on Credits 
 (C) Limited withdrawals 
 (D) Monthly maintenance fees 
 
Q4. Which among the following documents is NOT considered an Officially Valid document according to RBI 
guidelines? 
 (A) Aadhar Card 
 (B) Passport 
 (C) Voter ID Card 
 (D) None of the above 
 
Q5. Credit score above is considered good by banks. 
 (A) 500 
 (B) 600 
 (C) 700 
 (D) 800 
 
Q6. What is the Loan-to-Value (LTV) ratio for Housing Loans exceeding Rs. 75 lakhs? 
 (A) 90% 
 (B) 80% 
 (C) 75% 
 (D) 70% 
 
Q7. The primary purpose of establishing Strategic Business Units (SBUs) in a large bank is: 
 (A) Increase employee engagement 
 (B) Enhance customer service 
 (C) Improve efficiency in operations 
 (D) Facilitate focused management and decision-making 
 
Page 2


 
    
1 
 
Q1. What distinguishes convertible bonds from conventional bonds is a matter of interest to a potential investor. 
 (A) Convertible bonds offer more attractive interest rates. 
 (B) Convertible bonds have a fixed maturity date. 
 (C) Convertible bonds have the option to be converted into equity shares. 
 (D) Convertible bonds are issued by companies having high credit ratings. 
 
Q2. The term "Artificial Intelligence" (Al) is credited to who coined it in 1955. 
 (A) Alan Turing 
 (B) John McCarthy 
 (C) Elon Musk 
 (D) Steve Jobs 
 
Q3. A customer wants to open a Small Saving Account and is inquiring about a distinctive aspect of this account type. 
What is a unique feature of this type of account? 
 (A) High-interest rates 
 (B) No limit on Credits 
 (C) Limited withdrawals 
 (D) Monthly maintenance fees 
 
Q4. Which among the following documents is NOT considered an Officially Valid document according to RBI 
guidelines? 
 (A) Aadhar Card 
 (B) Passport 
 (C) Voter ID Card 
 (D) None of the above 
 
Q5. Credit score above is considered good by banks. 
 (A) 500 
 (B) 600 
 (C) 700 
 (D) 800 
 
Q6. What is the Loan-to-Value (LTV) ratio for Housing Loans exceeding Rs. 75 lakhs? 
 (A) 90% 
 (B) 80% 
 (C) 75% 
 (D) 70% 
 
Q7. The primary purpose of establishing Strategic Business Units (SBUs) in a large bank is: 
 (A) Increase employee engagement 
 (B) Enhance customer service 
 (C) Improve efficiency in operations 
 (D) Facilitate focused management and decision-making 
 
 
 
    
2 
Q8. If a Direct Selling Agent (DSA) utilizes a customer's check for withdrawal without the appropriate authorization, 
who bears responsibility for reimbursing the customer? 
 (A) DSA 
 (B) Customer 
 (C) Bank 
 (D) Branch Manager 
 
Q9. The primary purpose of checking a customer's CIBIL score during the loan approval process is: 
 (A) To verify the customer's identity 
 (B) To assess the customer's creditworthiness 
 (C) To confirm the customer's employment status 
 (D) To determine the customer's residence address 
 
Q10. Which of the following organizations is NOT classified as a Credit Information Company (CIC) in India? 
 (A) CIBIL 
 (B) Experian 
 (C) CRISIL 
 (D) Equifax 
 
Q11. The account of a borrower has been designated as SMA-1. What does this designation mean? 
 (A) overdue period is between 1 to 30 days 
 (B) overdue period is between 31 to 60 days 
 (C) overdue period is between 61 to 90 days 
 (D) overdue period is more than 90 days 
 
Q12. White Label ATMs are operated by non-bank entities, and their objective is to banking services to a broader 
population. 
 (A) supplement 
 (B) replace 
 (C) substitute 
 (D) withdraw 
 
Q13. White Label ATMs are recognized for their capacity to offer cash withdrawal and deposit services, thereby the 
convenience for customers who lack convenient access to traditional bank branches. 
 (A) enhancing 
 (B) deteriorating 
 (C) obstructing 
 (D) complicating 
 
Q14. A portfolio of mortgaged securities is being considered for securitization by a bank. For this securitization, they 
must determine the Minimum Retention Requirement (MMR). What elements should the bank take into account 
when calculating the MMR for these securities? 
 (A) The securities' market value 
 (B) the securities' credit rating 
 (C) included mortgage product types 
 (D) value of the securities' initial loan 
 
Page 3


 
    
1 
 
Q1. What distinguishes convertible bonds from conventional bonds is a matter of interest to a potential investor. 
 (A) Convertible bonds offer more attractive interest rates. 
 (B) Convertible bonds have a fixed maturity date. 
 (C) Convertible bonds have the option to be converted into equity shares. 
 (D) Convertible bonds are issued by companies having high credit ratings. 
 
Q2. The term "Artificial Intelligence" (Al) is credited to who coined it in 1955. 
 (A) Alan Turing 
 (B) John McCarthy 
 (C) Elon Musk 
 (D) Steve Jobs 
 
Q3. A customer wants to open a Small Saving Account and is inquiring about a distinctive aspect of this account type. 
What is a unique feature of this type of account? 
 (A) High-interest rates 
 (B) No limit on Credits 
 (C) Limited withdrawals 
 (D) Monthly maintenance fees 
 
Q4. Which among the following documents is NOT considered an Officially Valid document according to RBI 
guidelines? 
 (A) Aadhar Card 
 (B) Passport 
 (C) Voter ID Card 
 (D) None of the above 
 
Q5. Credit score above is considered good by banks. 
 (A) 500 
 (B) 600 
 (C) 700 
 (D) 800 
 
Q6. What is the Loan-to-Value (LTV) ratio for Housing Loans exceeding Rs. 75 lakhs? 
 (A) 90% 
 (B) 80% 
 (C) 75% 
 (D) 70% 
 
Q7. The primary purpose of establishing Strategic Business Units (SBUs) in a large bank is: 
 (A) Increase employee engagement 
 (B) Enhance customer service 
 (C) Improve efficiency in operations 
 (D) Facilitate focused management and decision-making 
 
 
 
    
2 
Q8. If a Direct Selling Agent (DSA) utilizes a customer's check for withdrawal without the appropriate authorization, 
who bears responsibility for reimbursing the customer? 
 (A) DSA 
 (B) Customer 
 (C) Bank 
 (D) Branch Manager 
 
Q9. The primary purpose of checking a customer's CIBIL score during the loan approval process is: 
 (A) To verify the customer's identity 
 (B) To assess the customer's creditworthiness 
 (C) To confirm the customer's employment status 
 (D) To determine the customer's residence address 
 
Q10. Which of the following organizations is NOT classified as a Credit Information Company (CIC) in India? 
 (A) CIBIL 
 (B) Experian 
 (C) CRISIL 
 (D) Equifax 
 
Q11. The account of a borrower has been designated as SMA-1. What does this designation mean? 
 (A) overdue period is between 1 to 30 days 
 (B) overdue period is between 31 to 60 days 
 (C) overdue period is between 61 to 90 days 
 (D) overdue period is more than 90 days 
 
Q12. White Label ATMs are operated by non-bank entities, and their objective is to banking services to a broader 
population. 
 (A) supplement 
 (B) replace 
 (C) substitute 
 (D) withdraw 
 
Q13. White Label ATMs are recognized for their capacity to offer cash withdrawal and deposit services, thereby the 
convenience for customers who lack convenient access to traditional bank branches. 
 (A) enhancing 
 (B) deteriorating 
 (C) obstructing 
 (D) complicating 
 
Q14. A portfolio of mortgaged securities is being considered for securitization by a bank. For this securitization, they 
must determine the Minimum Retention Requirement (MMR). What elements should the bank take into account 
when calculating the MMR for these securities? 
 (A) The securities' market value 
 (B) the securities' credit rating 
 (C) included mortgage product types 
 (D) value of the securities' initial loan 
 
 
 
    
3 
Q15. UPI (Unified Payments Interface) does not offer which of the following features of Standing instructions? 
 (A) Standing instruction 
 (B) Real-time fund transfer 
 (C) Bill payments 
 (D) All are true 
 
Q16. Which of the following does NOT come under wealth management services provided by banks? 
 (A) Investment advisory 
 (B) Tax planning 
 (C) Retail banking 
 (D) Estate planning 
 
Q17. Why is there an exit load imposed on investors in mutual funds, especially in portfolio management service? 
 (A) To discourage short-term investments 
 (B) To attract more investors 
 (C) To provide tax benefits 
 (D) To reduce the expense ratio 
 
Q18. Which of the following is a potential reason that investors often prefer investing in mutual funds rather than directly 
trading in stocks? 
 (A) Low liquidity in stocks 
 (B) Lower risk in mutual funds 
 (C) Greater control over investments 
 (D) Lower transaction costs in stocks 
 
Q19. Which part of the Income Tax Act applies when a person receives a gift from a relative? 
 (A) Section 54GB 
 (B) Section 110(14) 
 (C) Section 56(2)(vii) 
 (D) Section 46AD 
 
Q20. A consumer wishes to use NEFT to send money to a buddy. Regarding NEFT's operator and entire form, he is 
unsure. What is the bank employee supposed to say? 
 (A) National Electronic Funds Transfer, RBI 
 (B) National Electronic Funds Transaction, NPCl 
 (C) National Electronic Fund Transfer, SEBI 
 (D) National Electronic Fund Transaction, IRDAI 
 
Q21. A farmer asks the bank about the PM Aawas Yojana (Gramin) in his approach. What is the main goal of this plan? 
 (A) Promoting digital literacy in rural areas 
 (B) Offering farmers financial support for irrigation 
 (C) financial support for pucca house construction 
 (D) Enhancing agricultural productivity through modern technology 
 
Q22. A newly hired employee has to understand the key distinction between retail and corporate products from a bank 
manager. What ought to be the explanation's main point? 
 (A) Risk assessment 
Page 4


 
    
1 
 
Q1. What distinguishes convertible bonds from conventional bonds is a matter of interest to a potential investor. 
 (A) Convertible bonds offer more attractive interest rates. 
 (B) Convertible bonds have a fixed maturity date. 
 (C) Convertible bonds have the option to be converted into equity shares. 
 (D) Convertible bonds are issued by companies having high credit ratings. 
 
Q2. The term "Artificial Intelligence" (Al) is credited to who coined it in 1955. 
 (A) Alan Turing 
 (B) John McCarthy 
 (C) Elon Musk 
 (D) Steve Jobs 
 
Q3. A customer wants to open a Small Saving Account and is inquiring about a distinctive aspect of this account type. 
What is a unique feature of this type of account? 
 (A) High-interest rates 
 (B) No limit on Credits 
 (C) Limited withdrawals 
 (D) Monthly maintenance fees 
 
Q4. Which among the following documents is NOT considered an Officially Valid document according to RBI 
guidelines? 
 (A) Aadhar Card 
 (B) Passport 
 (C) Voter ID Card 
 (D) None of the above 
 
Q5. Credit score above is considered good by banks. 
 (A) 500 
 (B) 600 
 (C) 700 
 (D) 800 
 
Q6. What is the Loan-to-Value (LTV) ratio for Housing Loans exceeding Rs. 75 lakhs? 
 (A) 90% 
 (B) 80% 
 (C) 75% 
 (D) 70% 
 
Q7. The primary purpose of establishing Strategic Business Units (SBUs) in a large bank is: 
 (A) Increase employee engagement 
 (B) Enhance customer service 
 (C) Improve efficiency in operations 
 (D) Facilitate focused management and decision-making 
 
 
 
    
2 
Q8. If a Direct Selling Agent (DSA) utilizes a customer's check for withdrawal without the appropriate authorization, 
who bears responsibility for reimbursing the customer? 
 (A) DSA 
 (B) Customer 
 (C) Bank 
 (D) Branch Manager 
 
Q9. The primary purpose of checking a customer's CIBIL score during the loan approval process is: 
 (A) To verify the customer's identity 
 (B) To assess the customer's creditworthiness 
 (C) To confirm the customer's employment status 
 (D) To determine the customer's residence address 
 
Q10. Which of the following organizations is NOT classified as a Credit Information Company (CIC) in India? 
 (A) CIBIL 
 (B) Experian 
 (C) CRISIL 
 (D) Equifax 
 
Q11. The account of a borrower has been designated as SMA-1. What does this designation mean? 
 (A) overdue period is between 1 to 30 days 
 (B) overdue period is between 31 to 60 days 
 (C) overdue period is between 61 to 90 days 
 (D) overdue period is more than 90 days 
 
Q12. White Label ATMs are operated by non-bank entities, and their objective is to banking services to a broader 
population. 
 (A) supplement 
 (B) replace 
 (C) substitute 
 (D) withdraw 
 
Q13. White Label ATMs are recognized for their capacity to offer cash withdrawal and deposit services, thereby the 
convenience for customers who lack convenient access to traditional bank branches. 
 (A) enhancing 
 (B) deteriorating 
 (C) obstructing 
 (D) complicating 
 
Q14. A portfolio of mortgaged securities is being considered for securitization by a bank. For this securitization, they 
must determine the Minimum Retention Requirement (MMR). What elements should the bank take into account 
when calculating the MMR for these securities? 
 (A) The securities' market value 
 (B) the securities' credit rating 
 (C) included mortgage product types 
 (D) value of the securities' initial loan 
 
 
 
    
3 
Q15. UPI (Unified Payments Interface) does not offer which of the following features of Standing instructions? 
 (A) Standing instruction 
 (B) Real-time fund transfer 
 (C) Bill payments 
 (D) All are true 
 
Q16. Which of the following does NOT come under wealth management services provided by banks? 
 (A) Investment advisory 
 (B) Tax planning 
 (C) Retail banking 
 (D) Estate planning 
 
Q17. Why is there an exit load imposed on investors in mutual funds, especially in portfolio management service? 
 (A) To discourage short-term investments 
 (B) To attract more investors 
 (C) To provide tax benefits 
 (D) To reduce the expense ratio 
 
Q18. Which of the following is a potential reason that investors often prefer investing in mutual funds rather than directly 
trading in stocks? 
 (A) Low liquidity in stocks 
 (B) Lower risk in mutual funds 
 (C) Greater control over investments 
 (D) Lower transaction costs in stocks 
 
Q19. Which part of the Income Tax Act applies when a person receives a gift from a relative? 
 (A) Section 54GB 
 (B) Section 110(14) 
 (C) Section 56(2)(vii) 
 (D) Section 46AD 
 
Q20. A consumer wishes to use NEFT to send money to a buddy. Regarding NEFT's operator and entire form, he is 
unsure. What is the bank employee supposed to say? 
 (A) National Electronic Funds Transfer, RBI 
 (B) National Electronic Funds Transaction, NPCl 
 (C) National Electronic Fund Transfer, SEBI 
 (D) National Electronic Fund Transaction, IRDAI 
 
Q21. A farmer asks the bank about the PM Aawas Yojana (Gramin) in his approach. What is the main goal of this plan? 
 (A) Promoting digital literacy in rural areas 
 (B) Offering farmers financial support for irrigation 
 (C) financial support for pucca house construction 
 (D) Enhancing agricultural productivity through modern technology 
 
Q22. A newly hired employee has to understand the key distinction between retail and corporate products from a bank 
manager. What ought to be the explanation's main point? 
 (A) Risk assessment 
 
 
    
4 
 (B) Customer segmentation 
 (C) Loan tenure 
 (D) Regulatory compliance 
 
Q23. A consumer is interested in borrowing money and wants to know what kinds of loans the bank offers. What form 
of loan is commonly utilized to pay for higher education? 
 (A) Personal Loan 
 (B) Home Loan 
 (C) Education Loan 
 (D) Car Loan 
 
Q24. A customer wants to know the maximum transaction limit for UPI transactions because they intend to use it to make 
a sizeable payment. What information should the bank staff give the client? 
 (A) ?10,000 
 (B) ?50,000 
 (C) ?1,00,000 
 (D) ?2,00,000 
 
Q25. Which among the following is an example of retail asset product? 
 (A) Fixed Deposit 
 (B) Credit card 
 (C) Recurring Deposit 
 (D) All of the above 
 
Q26. A bank is organizing a marketing effort for its brand-new credit card. What crucial factor should be taken into 
account when creating the marketing strategy? 
 (A) Competitive interest rates 
 (B) Maximum loan limits 
 (C) Customer demographics 
 (D) Regulatory compliance 
 
Q27. A bank is implementing a CRM system to improve customer service. What is the primary goal of CRM in a banking 
context? 
 (A) Maximizing profits 
 (B) Acquiring new customers 
 (C) Enhancing customer satisfaction 
 (D) Reducing operating costs 
 
Q28. A consumer complains to a bank about an unlawful EBT transaction that occurred on their account. What should 
the bank do initially to address this problem? 
 (A) Block the customer's account 
 (B) Investigate the transaction 
 (C) Refund the customer immediately 
 (D) Contact the police 
 
Q29. A consumer is searching for a high-liquidity, safe investment alternative. Which retail item ought to the bank clerk 
suggest? 
Page 5


 
    
1 
 
Q1. What distinguishes convertible bonds from conventional bonds is a matter of interest to a potential investor. 
 (A) Convertible bonds offer more attractive interest rates. 
 (B) Convertible bonds have a fixed maturity date. 
 (C) Convertible bonds have the option to be converted into equity shares. 
 (D) Convertible bonds are issued by companies having high credit ratings. 
 
Q2. The term "Artificial Intelligence" (Al) is credited to who coined it in 1955. 
 (A) Alan Turing 
 (B) John McCarthy 
 (C) Elon Musk 
 (D) Steve Jobs 
 
Q3. A customer wants to open a Small Saving Account and is inquiring about a distinctive aspect of this account type. 
What is a unique feature of this type of account? 
 (A) High-interest rates 
 (B) No limit on Credits 
 (C) Limited withdrawals 
 (D) Monthly maintenance fees 
 
Q4. Which among the following documents is NOT considered an Officially Valid document according to RBI 
guidelines? 
 (A) Aadhar Card 
 (B) Passport 
 (C) Voter ID Card 
 (D) None of the above 
 
Q5. Credit score above is considered good by banks. 
 (A) 500 
 (B) 600 
 (C) 700 
 (D) 800 
 
Q6. What is the Loan-to-Value (LTV) ratio for Housing Loans exceeding Rs. 75 lakhs? 
 (A) 90% 
 (B) 80% 
 (C) 75% 
 (D) 70% 
 
Q7. The primary purpose of establishing Strategic Business Units (SBUs) in a large bank is: 
 (A) Increase employee engagement 
 (B) Enhance customer service 
 (C) Improve efficiency in operations 
 (D) Facilitate focused management and decision-making 
 
 
 
    
2 
Q8. If a Direct Selling Agent (DSA) utilizes a customer's check for withdrawal without the appropriate authorization, 
who bears responsibility for reimbursing the customer? 
 (A) DSA 
 (B) Customer 
 (C) Bank 
 (D) Branch Manager 
 
Q9. The primary purpose of checking a customer's CIBIL score during the loan approval process is: 
 (A) To verify the customer's identity 
 (B) To assess the customer's creditworthiness 
 (C) To confirm the customer's employment status 
 (D) To determine the customer's residence address 
 
Q10. Which of the following organizations is NOT classified as a Credit Information Company (CIC) in India? 
 (A) CIBIL 
 (B) Experian 
 (C) CRISIL 
 (D) Equifax 
 
Q11. The account of a borrower has been designated as SMA-1. What does this designation mean? 
 (A) overdue period is between 1 to 30 days 
 (B) overdue period is between 31 to 60 days 
 (C) overdue period is between 61 to 90 days 
 (D) overdue period is more than 90 days 
 
Q12. White Label ATMs are operated by non-bank entities, and their objective is to banking services to a broader 
population. 
 (A) supplement 
 (B) replace 
 (C) substitute 
 (D) withdraw 
 
Q13. White Label ATMs are recognized for their capacity to offer cash withdrawal and deposit services, thereby the 
convenience for customers who lack convenient access to traditional bank branches. 
 (A) enhancing 
 (B) deteriorating 
 (C) obstructing 
 (D) complicating 
 
Q14. A portfolio of mortgaged securities is being considered for securitization by a bank. For this securitization, they 
must determine the Minimum Retention Requirement (MMR). What elements should the bank take into account 
when calculating the MMR for these securities? 
 (A) The securities' market value 
 (B) the securities' credit rating 
 (C) included mortgage product types 
 (D) value of the securities' initial loan 
 
 
 
    
3 
Q15. UPI (Unified Payments Interface) does not offer which of the following features of Standing instructions? 
 (A) Standing instruction 
 (B) Real-time fund transfer 
 (C) Bill payments 
 (D) All are true 
 
Q16. Which of the following does NOT come under wealth management services provided by banks? 
 (A) Investment advisory 
 (B) Tax planning 
 (C) Retail banking 
 (D) Estate planning 
 
Q17. Why is there an exit load imposed on investors in mutual funds, especially in portfolio management service? 
 (A) To discourage short-term investments 
 (B) To attract more investors 
 (C) To provide tax benefits 
 (D) To reduce the expense ratio 
 
Q18. Which of the following is a potential reason that investors often prefer investing in mutual funds rather than directly 
trading in stocks? 
 (A) Low liquidity in stocks 
 (B) Lower risk in mutual funds 
 (C) Greater control over investments 
 (D) Lower transaction costs in stocks 
 
Q19. Which part of the Income Tax Act applies when a person receives a gift from a relative? 
 (A) Section 54GB 
 (B) Section 110(14) 
 (C) Section 56(2)(vii) 
 (D) Section 46AD 
 
Q20. A consumer wishes to use NEFT to send money to a buddy. Regarding NEFT's operator and entire form, he is 
unsure. What is the bank employee supposed to say? 
 (A) National Electronic Funds Transfer, RBI 
 (B) National Electronic Funds Transaction, NPCl 
 (C) National Electronic Fund Transfer, SEBI 
 (D) National Electronic Fund Transaction, IRDAI 
 
Q21. A farmer asks the bank about the PM Aawas Yojana (Gramin) in his approach. What is the main goal of this plan? 
 (A) Promoting digital literacy in rural areas 
 (B) Offering farmers financial support for irrigation 
 (C) financial support for pucca house construction 
 (D) Enhancing agricultural productivity through modern technology 
 
Q22. A newly hired employee has to understand the key distinction between retail and corporate products from a bank 
manager. What ought to be the explanation's main point? 
 (A) Risk assessment 
 
 
    
4 
 (B) Customer segmentation 
 (C) Loan tenure 
 (D) Regulatory compliance 
 
Q23. A consumer is interested in borrowing money and wants to know what kinds of loans the bank offers. What form 
of loan is commonly utilized to pay for higher education? 
 (A) Personal Loan 
 (B) Home Loan 
 (C) Education Loan 
 (D) Car Loan 
 
Q24. A customer wants to know the maximum transaction limit for UPI transactions because they intend to use it to make 
a sizeable payment. What information should the bank staff give the client? 
 (A) ?10,000 
 (B) ?50,000 
 (C) ?1,00,000 
 (D) ?2,00,000 
 
Q25. Which among the following is an example of retail asset product? 
 (A) Fixed Deposit 
 (B) Credit card 
 (C) Recurring Deposit 
 (D) All of the above 
 
Q26. A bank is organizing a marketing effort for its brand-new credit card. What crucial factor should be taken into 
account when creating the marketing strategy? 
 (A) Competitive interest rates 
 (B) Maximum loan limits 
 (C) Customer demographics 
 (D) Regulatory compliance 
 
Q27. A bank is implementing a CRM system to improve customer service. What is the primary goal of CRM in a banking 
context? 
 (A) Maximizing profits 
 (B) Acquiring new customers 
 (C) Enhancing customer satisfaction 
 (D) Reducing operating costs 
 
Q28. A consumer complains to a bank about an unlawful EBT transaction that occurred on their account. What should 
the bank do initially to address this problem? 
 (A) Block the customer's account 
 (B) Investigate the transaction 
 (C) Refund the customer immediately 
 (D) Contact the police 
 
Q29. A consumer is searching for a high-liquidity, safe investment alternative. Which retail item ought to the bank clerk 
suggest? 
 
 
    
5 
 (A) Fixed Deposit 
 (B) Mutual Funds 
 (C) Equity Shares 
 (D) Corporate Bonds 
 
Q30. What is the margin requirement for an education loan under the Model Education Loan Scheme for studies costing 
more than Rs. 4 lakh and up to Rs. 7.5 lakh in India? 
 (A) Nil 
 (B) 5% 
 (C) 10% 
 (D) 15% 
 
Q31. A customer accidentally withdraws money from the wrong account due to a careless error. What is the appropriate 
action for the bank to take in this situation? 
 (A) Keep the funds as the customer's mistake 
 (B) Inform the customer and ask for reimbursement 
 (C) Freeze both accounts temporarily 
 (D) Block the customer's access to online banking 
 
Q32. What is India's primary goal in issuing Sovereign Gold Bonds (SGBs)? 
 (A) To promote gold smuggling 
 (B) To reduce the import of physical gold 
 (C) To discourage investments in gold 
 (D) To increase the price of gold 
 
Q33. What is the equation used to determine operational profit? 
 (A) Operating Profit = Revenue - Cost of Goods Sold 
 (B) Operating Profit = Gross Profit - Operating Expenses - D&A 
 (C) Operating Profit = Total Expenses - Total Revenue 
 (D) Operating Profit = Operating Profit Interest - Taxes 
 
 
Q34. What is the "Third Gender" case's importance in the context of banking? 
 (A) It alludes to a situation involving environmental preservation. 
 (B) It involves cryptocurrencies-related legal issues. 
 (C) It has to do with acknowledging transgender people in banking records. 
 (D) It relates to a situation of financial fraud. 
 
Q35. An investment manager is in charge of overseeing the portfolio of a high net worth individual. The client prefers 
ethical investments that are consistent with social and environmental ideals. How should the investment manager 
approach building this portfolio? 
 (A) Focus only on increasing profits without taking ethical considerations into account. 
 (B) Invest in businesses that have a proven track record of being socially and environmentally responsible. 
 (C) To get higher profits, invest in risky assets. 
 (D) Diversify across industries without taking ethical considerations into account.