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---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
1 
 BUSINESS STUDIES 
----------------------------------------------------------------------------------------------- 
Maximum Marks: 80 
Time Allowed: Three Hours 
(Candidates are allowed additional 15 minutes for only reading the paper. 
They must NOT start writing during this time.) 
---------------------------------------------------------------------------------------------------------------- 
Answer all questions in Section A, Section B and Section C. 
Section A consists of objective / very short answer questions. 
Section B consists of short answer questions. 
Section C consists of long answer questions. 
The intended marks for questions or parts of questions are given in brackets [ ]. 
---------------------------------------------------------------------------------------------------------------- 
SECTION A – 16 MARKS 
Question 1  
(i) 
Two-thirds of employees at Saturn Hotel are employed full-time. The 
remaining one third of employees are working on a regular basis but for lesser 
hours than the full-time staff.  
Name the emerging trend in human resources used by Saturn Hotel. 
[1] 
(ii) Which characteristic of Human Resource Management states that it is 
inherent in all organisations and at all levels? 
[1] 
(iii) Morale is the attitude of staff towards work, co-employees and the 
organisation. In this context, what does ‘friction among employees’ indicate? 
[1] 
(iv) Expand CRISIL [1] 
(v)  ___________________ incentives of motivation are tangible and 
measurable. 
[1] 
(vi) The maximum number of members that a Private Limited Company can have 
is ______________. 
[1] 
(vii) On the basis of _____________, communication may be classified as 
formal and informal. 
[1] 
(viii) __________________ appraisal evaluates the latent capacity of an employee. 
 
 
[1] 
Page 2


---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
1 
 BUSINESS STUDIES 
----------------------------------------------------------------------------------------------- 
Maximum Marks: 80 
Time Allowed: Three Hours 
(Candidates are allowed additional 15 minutes for only reading the paper. 
They must NOT start writing during this time.) 
---------------------------------------------------------------------------------------------------------------- 
Answer all questions in Section A, Section B and Section C. 
Section A consists of objective / very short answer questions. 
Section B consists of short answer questions. 
Section C consists of long answer questions. 
The intended marks for questions or parts of questions are given in brackets [ ]. 
---------------------------------------------------------------------------------------------------------------- 
SECTION A – 16 MARKS 
Question 1  
(i) 
Two-thirds of employees at Saturn Hotel are employed full-time. The 
remaining one third of employees are working on a regular basis but for lesser 
hours than the full-time staff.  
Name the emerging trend in human resources used by Saturn Hotel. 
[1] 
(ii) Which characteristic of Human Resource Management states that it is 
inherent in all organisations and at all levels? 
[1] 
(iii) Morale is the attitude of staff towards work, co-employees and the 
organisation. In this context, what does ‘friction among employees’ indicate? 
[1] 
(iv) Expand CRISIL [1] 
(v)  ___________________ incentives of motivation are tangible and 
measurable. 
[1] 
(vi) The maximum number of members that a Private Limited Company can have 
is ______________. 
[1] 
(vii) On the basis of _____________, communication may be classified as 
formal and informal. 
[1] 
(viii) __________________ appraisal evaluates the latent capacity of an employee. 
 
 
[1] 
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
2 
(ix) Identify the terminal benefit paid to an employee who leaves the employment 
either after working for the specified number of years or on superannuation. 
[1] 
 (a) Provident Fund  
 (b) Public Provident Fund  
 (c) Voluntary Retirement Scheme  
 (d) Gratuity  
(x) There was a major fire at the warehouse of Anil Auto Ltd. The management 
of the warehouse asked the Supervisor to investigate this incident and submit 
a report of the same.  
Which one of the following types of report does the Supervisor need to write? 
[1] 
 (a) A Routine report  
 (b) A Public Report  
 (c) An Informative Report  
 (d) An Interpretative Report  
(xi) 
Falguni wants to buy some wood for the furniture manufacturing unit of her 
company. She decides to write letters to various timber merchants to know 
the prices and availability of different kinds of wood.  
Identify the type of letter that Falguni needs to write to the timber merchants. 
[1] 
 (a) An enquiry letter  
 (b) A complaint letter  
 (c) A quotation letter  
 (d) An order letter  
(xii) 
Assertion : Maintenance factors are required to support the mental health  
of employees. 
Reason : Dissatisfiers operate to dissatisfy the employees when they are  
absent but their presence does not motivate them. 
[1] 
 (a) Both Assertion and Reason are true, and Reason is the correct 
explanation for Assertion. 
 
 (b) Both Assertion and Reason are true, but Reason is not the correct 
explanation for Assertion. 
 
 (c) Assertion is true and Reason is false.  
 (d) Both Assertion and Reason are false.  
Page 3


---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
1 
 BUSINESS STUDIES 
----------------------------------------------------------------------------------------------- 
Maximum Marks: 80 
Time Allowed: Three Hours 
(Candidates are allowed additional 15 minutes for only reading the paper. 
They must NOT start writing during this time.) 
---------------------------------------------------------------------------------------------------------------- 
Answer all questions in Section A, Section B and Section C. 
Section A consists of objective / very short answer questions. 
Section B consists of short answer questions. 
Section C consists of long answer questions. 
The intended marks for questions or parts of questions are given in brackets [ ]. 
---------------------------------------------------------------------------------------------------------------- 
SECTION A – 16 MARKS 
Question 1  
(i) 
Two-thirds of employees at Saturn Hotel are employed full-time. The 
remaining one third of employees are working on a regular basis but for lesser 
hours than the full-time staff.  
Name the emerging trend in human resources used by Saturn Hotel. 
[1] 
(ii) Which characteristic of Human Resource Management states that it is 
inherent in all organisations and at all levels? 
[1] 
(iii) Morale is the attitude of staff towards work, co-employees and the 
organisation. In this context, what does ‘friction among employees’ indicate? 
[1] 
(iv) Expand CRISIL [1] 
(v)  ___________________ incentives of motivation are tangible and 
measurable. 
[1] 
(vi) The maximum number of members that a Private Limited Company can have 
is ______________. 
[1] 
(vii) On the basis of _____________, communication may be classified as 
formal and informal. 
[1] 
(viii) __________________ appraisal evaluates the latent capacity of an employee. 
 
 
[1] 
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
2 
(ix) Identify the terminal benefit paid to an employee who leaves the employment 
either after working for the specified number of years or on superannuation. 
[1] 
 (a) Provident Fund  
 (b) Public Provident Fund  
 (c) Voluntary Retirement Scheme  
 (d) Gratuity  
(x) There was a major fire at the warehouse of Anil Auto Ltd. The management 
of the warehouse asked the Supervisor to investigate this incident and submit 
a report of the same.  
Which one of the following types of report does the Supervisor need to write? 
[1] 
 (a) A Routine report  
 (b) A Public Report  
 (c) An Informative Report  
 (d) An Interpretative Report  
(xi) 
Falguni wants to buy some wood for the furniture manufacturing unit of her 
company. She decides to write letters to various timber merchants to know 
the prices and availability of different kinds of wood.  
Identify the type of letter that Falguni needs to write to the timber merchants. 
[1] 
 (a) An enquiry letter  
 (b) A complaint letter  
 (c) A quotation letter  
 (d) An order letter  
(xii) 
Assertion : Maintenance factors are required to support the mental health  
of employees. 
Reason : Dissatisfiers operate to dissatisfy the employees when they are  
absent but their presence does not motivate them. 
[1] 
 (a) Both Assertion and Reason are true, and Reason is the correct 
explanation for Assertion. 
 
 (b) Both Assertion and Reason are true, but Reason is not the correct 
explanation for Assertion. 
 
 (c) Assertion is true and Reason is false.  
 (d) Both Assertion and Reason are false.  
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
3 
(xiii) State whether the following are True or False:  
 (a) Retrenchment means the temporary removal of an employee from 
services due to economic reasons in a going concern. 
[1] 
 (b) Recruitment is a negative process whereas Selection is a positive 
process. 
[1] 
 (c) Business intermediaries are authorities appointed by the government 
to regulate organisations. 
[1] 
 (d) Job enlargement implies increasing the scope of the job by adding 
more tasks to it. 
[1] 
 
SECTION B – 32 MARKS 
Question 2 [4] 
(i) Name and explain any two sources of Internal Recruitment.  
OR  
(ii) State any four merits of Written Communication.  
 
 
Question 3 [4] 
With reference to staff benefits, explain the following:  
(i) Encashment of leave 
 
(ii) National Pension System 
 
 
 
Question 4 [4] 
With the world going digital, e-Recruitment is on the rise.  
With reference to the above statement, give any two benefits and any two limitations 
each of e-Recruitment. 
 
 
 
Question 5 [4] 
(i) Give any four differences between Recruitment and Selection.  
Page 4


---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
1 
 BUSINESS STUDIES 
----------------------------------------------------------------------------------------------- 
Maximum Marks: 80 
Time Allowed: Three Hours 
(Candidates are allowed additional 15 minutes for only reading the paper. 
They must NOT start writing during this time.) 
---------------------------------------------------------------------------------------------------------------- 
Answer all questions in Section A, Section B and Section C. 
Section A consists of objective / very short answer questions. 
Section B consists of short answer questions. 
Section C consists of long answer questions. 
The intended marks for questions or parts of questions are given in brackets [ ]. 
---------------------------------------------------------------------------------------------------------------- 
SECTION A – 16 MARKS 
Question 1  
(i) 
Two-thirds of employees at Saturn Hotel are employed full-time. The 
remaining one third of employees are working on a regular basis but for lesser 
hours than the full-time staff.  
Name the emerging trend in human resources used by Saturn Hotel. 
[1] 
(ii) Which characteristic of Human Resource Management states that it is 
inherent in all organisations and at all levels? 
[1] 
(iii) Morale is the attitude of staff towards work, co-employees and the 
organisation. In this context, what does ‘friction among employees’ indicate? 
[1] 
(iv) Expand CRISIL [1] 
(v)  ___________________ incentives of motivation are tangible and 
measurable. 
[1] 
(vi) The maximum number of members that a Private Limited Company can have 
is ______________. 
[1] 
(vii) On the basis of _____________, communication may be classified as 
formal and informal. 
[1] 
(viii) __________________ appraisal evaluates the latent capacity of an employee. 
 
 
[1] 
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
2 
(ix) Identify the terminal benefit paid to an employee who leaves the employment 
either after working for the specified number of years or on superannuation. 
[1] 
 (a) Provident Fund  
 (b) Public Provident Fund  
 (c) Voluntary Retirement Scheme  
 (d) Gratuity  
(x) There was a major fire at the warehouse of Anil Auto Ltd. The management 
of the warehouse asked the Supervisor to investigate this incident and submit 
a report of the same.  
Which one of the following types of report does the Supervisor need to write? 
[1] 
 (a) A Routine report  
 (b) A Public Report  
 (c) An Informative Report  
 (d) An Interpretative Report  
(xi) 
Falguni wants to buy some wood for the furniture manufacturing unit of her 
company. She decides to write letters to various timber merchants to know 
the prices and availability of different kinds of wood.  
Identify the type of letter that Falguni needs to write to the timber merchants. 
[1] 
 (a) An enquiry letter  
 (b) A complaint letter  
 (c) A quotation letter  
 (d) An order letter  
(xii) 
Assertion : Maintenance factors are required to support the mental health  
of employees. 
Reason : Dissatisfiers operate to dissatisfy the employees when they are  
absent but their presence does not motivate them. 
[1] 
 (a) Both Assertion and Reason are true, and Reason is the correct 
explanation for Assertion. 
 
 (b) Both Assertion and Reason are true, but Reason is not the correct 
explanation for Assertion. 
 
 (c) Assertion is true and Reason is false.  
 (d) Both Assertion and Reason are false.  
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
3 
(xiii) State whether the following are True or False:  
 (a) Retrenchment means the temporary removal of an employee from 
services due to economic reasons in a going concern. 
[1] 
 (b) Recruitment is a negative process whereas Selection is a positive 
process. 
[1] 
 (c) Business intermediaries are authorities appointed by the government 
to regulate organisations. 
[1] 
 (d) Job enlargement implies increasing the scope of the job by adding 
more tasks to it. 
[1] 
 
SECTION B – 32 MARKS 
Question 2 [4] 
(i) Name and explain any two sources of Internal Recruitment.  
OR  
(ii) State any four merits of Written Communication.  
 
 
Question 3 [4] 
With reference to staff benefits, explain the following:  
(i) Encashment of leave 
 
(ii) National Pension System 
 
 
 
Question 4 [4] 
With the world going digital, e-Recruitment is on the rise.  
With reference to the above statement, give any two benefits and any two limitations 
each of e-Recruitment. 
 
 
 
Question 5 [4] 
(i) Give any four differences between Recruitment and Selection.  
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
4 
OR  
(ii) State any four differences between Time-Rate System and Piece-Rate System 
of staff remuneration. 
 
 
 
Question 6  
(i) State any two features of Staff Motivation. [2] 
(ii) 
With reference to Financing, briefly explain factoring. 
[2] 
 
 
Question 7 [4] 
With reference to job planning, explain the meaning and relevance of job description.  
 
 
Question 8  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    A                                                             B 
 
(i) 
Identify the two styles of leadership depicted in the above images. 
[2] 
(ii) 
State any one feature of each of the above styles of leadership. 
[2] 
 
 
 
 
 
Page 5


---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
1 
 BUSINESS STUDIES 
----------------------------------------------------------------------------------------------- 
Maximum Marks: 80 
Time Allowed: Three Hours 
(Candidates are allowed additional 15 minutes for only reading the paper. 
They must NOT start writing during this time.) 
---------------------------------------------------------------------------------------------------------------- 
Answer all questions in Section A, Section B and Section C. 
Section A consists of objective / very short answer questions. 
Section B consists of short answer questions. 
Section C consists of long answer questions. 
The intended marks for questions or parts of questions are given in brackets [ ]. 
---------------------------------------------------------------------------------------------------------------- 
SECTION A – 16 MARKS 
Question 1  
(i) 
Two-thirds of employees at Saturn Hotel are employed full-time. The 
remaining one third of employees are working on a regular basis but for lesser 
hours than the full-time staff.  
Name the emerging trend in human resources used by Saturn Hotel. 
[1] 
(ii) Which characteristic of Human Resource Management states that it is 
inherent in all organisations and at all levels? 
[1] 
(iii) Morale is the attitude of staff towards work, co-employees and the 
organisation. In this context, what does ‘friction among employees’ indicate? 
[1] 
(iv) Expand CRISIL [1] 
(v)  ___________________ incentives of motivation are tangible and 
measurable. 
[1] 
(vi) The maximum number of members that a Private Limited Company can have 
is ______________. 
[1] 
(vii) On the basis of _____________, communication may be classified as 
formal and informal. 
[1] 
(viii) __________________ appraisal evaluates the latent capacity of an employee. 
 
 
[1] 
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
2 
(ix) Identify the terminal benefit paid to an employee who leaves the employment 
either after working for the specified number of years or on superannuation. 
[1] 
 (a) Provident Fund  
 (b) Public Provident Fund  
 (c) Voluntary Retirement Scheme  
 (d) Gratuity  
(x) There was a major fire at the warehouse of Anil Auto Ltd. The management 
of the warehouse asked the Supervisor to investigate this incident and submit 
a report of the same.  
Which one of the following types of report does the Supervisor need to write? 
[1] 
 (a) A Routine report  
 (b) A Public Report  
 (c) An Informative Report  
 (d) An Interpretative Report  
(xi) 
Falguni wants to buy some wood for the furniture manufacturing unit of her 
company. She decides to write letters to various timber merchants to know 
the prices and availability of different kinds of wood.  
Identify the type of letter that Falguni needs to write to the timber merchants. 
[1] 
 (a) An enquiry letter  
 (b) A complaint letter  
 (c) A quotation letter  
 (d) An order letter  
(xii) 
Assertion : Maintenance factors are required to support the mental health  
of employees. 
Reason : Dissatisfiers operate to dissatisfy the employees when they are  
absent but their presence does not motivate them. 
[1] 
 (a) Both Assertion and Reason are true, and Reason is the correct 
explanation for Assertion. 
 
 (b) Both Assertion and Reason are true, but Reason is not the correct 
explanation for Assertion. 
 
 (c) Assertion is true and Reason is false.  
 (d) Both Assertion and Reason are false.  
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
3 
(xiii) State whether the following are True or False:  
 (a) Retrenchment means the temporary removal of an employee from 
services due to economic reasons in a going concern. 
[1] 
 (b) Recruitment is a negative process whereas Selection is a positive 
process. 
[1] 
 (c) Business intermediaries are authorities appointed by the government 
to regulate organisations. 
[1] 
 (d) Job enlargement implies increasing the scope of the job by adding 
more tasks to it. 
[1] 
 
SECTION B – 32 MARKS 
Question 2 [4] 
(i) Name and explain any two sources of Internal Recruitment.  
OR  
(ii) State any four merits of Written Communication.  
 
 
Question 3 [4] 
With reference to staff benefits, explain the following:  
(i) Encashment of leave 
 
(ii) National Pension System 
 
 
 
Question 4 [4] 
With the world going digital, e-Recruitment is on the rise.  
With reference to the above statement, give any two benefits and any two limitations 
each of e-Recruitment. 
 
 
 
Question 5 [4] 
(i) Give any four differences between Recruitment and Selection.  
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
4 
OR  
(ii) State any four differences between Time-Rate System and Piece-Rate System 
of staff remuneration. 
 
 
 
Question 6  
(i) State any two features of Staff Motivation. [2] 
(ii) 
With reference to Financing, briefly explain factoring. 
[2] 
 
 
Question 7 [4] 
With reference to job planning, explain the meaning and relevance of job description.  
 
 
Question 8  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    A                                                             B 
 
(i) 
Identify the two styles of leadership depicted in the above images. 
[2] 
(ii) 
State any one feature of each of the above styles of leadership. 
[2] 
 
 
 
 
 
---------------------------------------------------------------------------------------------------------------- 
ISC SPECIMEN QUESTION PAPER 2024 
5 
Question 9 [4] 
State any two opportunities and any two threats of globalisation.  
SECTION C – 32 MARKS 
Question 10 [8] 
According to Maslow’s theory of Hierarchy of Needs, name and explain the human 
needs which arise after the physiological needs are met.  
 
 
 
Question 11  
(i) Briefly explain the following sources of Finance.  
 (a) Crowd funding. [2] 
 (b) Public Deposits [2] 
 (c) Discounting of bills of exchange [2] 
 (d) Retained profits [2] 
 OR  
(ii)   
 (a) What is meant by diagonal communication? [2] 
 (b) Explain any three barriers to Communication. [6] 
 
 
Question 12 [8] 
A reputed English medium school requires fresh/experienced trained, graduate 
Science teachers for the Secondary Section of their school. 
Send your application with a full resume within seven days of this advertisement to 
P.O Box No. 007. 
 
With reference to the above advertisement given in XYZ newspaper, draft a suitable 
application letter. 
 
 
 
 
 
 
 
 
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FAQs on ICSE Business Studies Sample Paper - 2024 - ICSE Commerce Class 12 Sample Papers

1. What topics are commonly covered in the ICSE Business Studies syllabus?
Ans. The ICSE Business Studies syllabus typically includes topics such as the nature of business, business organizations, the functions of management, marketing, finance, and economic systems. It also covers the role of small businesses, the impact of globalization, and the importance of ethical practices in business. Understanding these concepts is crucial for students to grasp the fundamentals of business operations.
2. How can students effectively prepare for the ICSE Business Studies exam?
Ans. To effectively prepare for the ICSE Business Studies exam, students should begin by thoroughly reviewing the syllabus and understanding each topic. Creating a study schedule that allocates time for each subject area can help. Engaging with past exam papers and sample questions can provide insight into the exam format and frequently tested concepts. Group study sessions and discussions can also enhance understanding and retention of the material.
3. What types of questions are typically found in the ICSE Business Studies exam?
Ans. The ICSE Business Studies exam generally includes a mix of objective questions, short answer questions, and long answer questions. Objective questions may test definitions and concepts, while short answer questions often require explanations of business principles. Long answer questions might ask students to analyze case studies or provide detailed explanations of business strategies and practices.
4. What is the importance of case studies in the ICSE Business Studies curriculum?
Ans. Case studies are important in the ICSE Business Studies curriculum as they provide real-world examples of business scenarios. Analyzing case studies helps students apply theoretical concepts to practical situations, enhancing their critical thinking and problem-solving skills. It also encourages students to consider various perspectives and the implications of business decisions in a dynamic environment.
5. How does understanding ethical practices benefit students in Business Studies?
Ans. Understanding ethical practices is crucial for students in Business Studies as it prepares them to navigate the complexities of the business world responsibly. It fosters a sense of integrity and accountability, which are essential in building trust with stakeholders. Moreover, knowledge of ethical practices helps students recognize the importance of corporate social responsibility and the impact of business decisions on society and the environment.
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