Infographics: Consumer Rights | Social Studies (SST) Class 10 PDF Download

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Consumer Rights
Consumer rights are basic rules designed to protect you when you buy things, ensuring fair 
treatment and honest business practices. These rights prevent exploitation and give you 
power in your purchases, whether you're buying a phone, clothes, or food.
Right to Safety
Protection against goods 
and services that could 
harm your life or 
property. Companies 
must follow safety rules 
strictly.
Right to be Informed
Access to complete 
product details like 
ingredients, price, 
manufacturing date, and 
instructions on 
packaging.
Right to Choose
Freedom to select 
products and services 
without being forced into 
unwanted purchases or 
deals.
The Consumer Movement Journey
1
1960s Origins
Started due to food shortages, 
black marketing, and 
adulteration. Consumer groups 
began organizing against unfair 
practices.
2
1970s Growth
Consumer organizations 
focused on writing articles, 
holding exhibitions, and 
monitoring ration shops and 
transport services.
3
1986 COPRA Act
Consumer Protection Act 
established legal framework. 
December 24th became 
National Consumers' Day.
4
2019 Amendment
Updated to cover online 
purchases and strengthen 
digital marketplace protections 
for modern consumers.
Seeking Justice: The Redressal 
System
COPRA created a three-tier system to help 
consumers fight unfair practices:
District Commission: Cases up to ¹1 crore
State Commission: Cases between ¹1 crore and ¹10 crore
National Commission: Cases above ¹10 crore
You can appeal from district to state to national 
level if needed. File complaints with or without a 
lawyer's help.
Right to Seek Redressal
Fight unfair trade practices and claim 
compensation. The system provides 
easy access to consumer forums for 
dispute resolution.
Right to Representation
Consumer forums and protection 
councils guide you through filing cases 
and often represent you in Consumer 
Disputes Redressal Commissions.
Exploitation in the Marketplace
Common unfair practices include underweighing products, hidden charges, selling expired 
goods, and forcing unwanted purchases. In rural areas, moneylenders exploit farmers with 
high interest rates, sometimes forcing them to sell land.
Be a Smart Consumer: Always check expiry dates, keep receipts, read product 
information carefully, and know your rights. Consumer awareness is growing, but 
active participation makes the movement stronger!