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NCERT Textbook - Consumer Protection | Business Studies (BST) Class 12 - Commerce PDF Download
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FAQs on NCERT Textbook - Consumer Protection - Business Studies (BST) Class 12 - Commerce
| 1. What is consumer protection? |  |
Ans. Consumer protection refers to the laws, regulations, and measures in place to safeguard the rights of consumers. It ensures that consumers are protected from unfair trade practices, fraudulent activities, and substandard goods or services. Consumer protection aims to promote fair competition, transparency, and accountability in the marketplace.
| 2. How does consumer protection benefit consumers? | |
Ans. Consumer protection provides several benefits to consumers. It ensures that consumers have access to accurate information about products or services, enabling them to make informed choices. It protects consumers from misleading advertisements, unfair pricing, and defective products. Additionally, consumer protection provides avenues for grievance redressal and compensation in case of any harm caused by a product or service.
| 3. What are some common examples of consumer rights violations? | |
Ans. Some common examples of consumer rights violations include selling counterfeit or substandard products, false advertising, charging excessive prices, unfair contract terms, and providing inadequate after-sales service. Other violations may include misleading packaging, hidden charges, and failure to provide accurate information about the product or service.
| 4. How can consumers protect themselves from unfair trade practices? | |
Ans. Consumers can protect themselves from unfair trade practices by being aware of their rights and responsibilities. It is important to conduct thorough research before making any purchase, comparing prices, reading reviews, and checking the reputation of the seller or service provider. Consumers should also carefully read and understand the terms and conditions of any agreement or contract before entering into it. In case of any issues, consumers should report the problem to the appropriate consumer protection authorities.
| 5. What is the role of consumer courts in resolving consumer disputes? | |
Ans. Consumer courts play a crucial role in resolving consumer disputes. These courts provide an accessible and affordable platform for consumers to seek justice and compensation for any harm caused by a product or service. They have the power to order refunds, replacements, compensation, and punitive damages. Consumer courts also act as a deterrent for businesses engaging in unfair trade practices, as they can impose penalties and fines on the guilty party.
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Document Description: NCERT Textbook - Consumer Protection for Commerce 2025 is part of Business Studies (BST) Class 12 preparation.
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