All Courses
Explore Courses UPSC Exam UPSC Test Series Free Notes EduRev Infinity Get the App Login Join for Free
Sign in Open App
Banking Exams Exam  >  Banking Exams Questions  >  Direction: Delivery models in banking refer t... Start Learning for Free
SaveJoin the Discussion on the App
Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.
Q. What do today's consumers demand in terms of financial services delivery?
  • a)
    Availability of services only through physical channels
  • b)
    Delivery of services through any channel they choose to use
  • c)
    Sales through any channel they choose to use
  • d)
    Improvement in technology used for delivery
Correct answer is option 'B'. Can you explain this answer?
FREE This question is part of
Download PDF Attempt Test
Download PDF Attempt this Test
Most Upvoted Answer
Direction: Delivery models in banking refer to the various channels th...
Today's consumers demand financial services to be available and delivered to them seamlessly and ubiquitously through any channel they choose to use.
< Previous Question Next Question >
Explore Courses for Banking Exams exam

Similar Banking Exams Doubts

Directions: Read the following passage carefully and answer the question given below it.Rural India faces serious shortages - power, water, health facilities, roads, etc.- these are known and recognised. However, the role of technology in solving these and other problems is barely acknowledged and the actual availability of technology in rural areas is marginal. The backbone of the rural economy is agriculture; which also provides sustenance to over half the country's population. The "Green Revolution" of the 1970s was, in fact, powered by the scientific work in various agricultural research institutions. While some fault the green revolution for excessive exploitation of water and land resources through overuse of fertilisers, it did bring about a wheat surplus and prosperity in certain pockets of the country.In rural India today, there is a dire inadequacy of both science (i.e. knowledg e) and technology (which derives from science and manifests itself in physical form). The scope to apply technology to both farm and non-farm activities in rural areas is huge, as are the potential benefits. In fact, crop yields are far lower than what they are in demonstration farms, where science and technology are more fully applied. Technologies that reduce power consumption of pumps are vital; unfortunately, their use is minimal, since agricultural power is free or largely subsidised. Similarly, there is little incentive to optimise through technology or otherwise - water use, especially in irrigated areas (a third of total arable lan d), given the water rates. Post-harvest technologies for processing and adding value could greatly enhance rural employment and incomes, but at present, deployment of technology is marginal. Cold storage and cold-chains for transportation to market is of great importance for many agricultural products - particularly, fruits and vegetables - but are non-existent. These are clearly technologies with an immediate return on investment, and benefits for all; the farmer, the end-consumer, the technology provider. However, regulatory and structural barriers are holding back investments.Power is a key requirement in rural areas, for agricultural as well as domestic uses. Technology can provide reliable power at comparatively low costs in a decentralised manner. However, this needs to be upgraded and scaled in a big way, with emphasis on renewable and non-polluting technologies. Reliable and low cost means of transporting goods and people is an essential need for rural areas. The bullock-cart and the tractor-trailer are present vehicles of choice. Surely, technology can provide a better, cheaper and more efficient solution. Information related to commodity prices, agricultural practices, weather etc., are crucial for the farmer. Technology can provide these through mobile phones, which is a proven technology, however, the challenge to ensure connectivity remains. Thus, there is a pressing need for technology as currently economic growth - though skewed and iniquitous -has created an economically attractive market in rural India.Q. According to the author, which of the following is/are the problem(s) facing India's rural population?(

Directions: Read the following passage carefully and answer the question given below it.Rural India faces serious shortages - power, water, health facilities, roads, etc.- these are known and recognised. However, the role of technology in solving these and other problems is barely acknowledged and the actual availability of technology in rural areas is marginal. The backbone of the rural economy is agriculture; which also provides sustenance to over half the country's population. The "Green Revolution" of the 1970s was, in fact, powered by the scientific work in various agricultural research institutions. While some fault the green revolution for excessive exploitation of water and land resources through overuse of fertilisers, it did bring about a wheat surplus and prosperity in certain pockets of the country.In rural India today, there is a dire inadequacy of both science (i.e. knowledg e) and technology (which derives from science and manifests itself in physical form). The scope to apply technology to both farm and non-farm activities in rural areas is huge, as are the potential benefits. In fact, crop yields are far lower than what they are in demonstration farms, where science and technology are more fully applied. Technologies that reduce power consumption of pumps are vital; unfortunately, their use is minimal, since agricultural power is free or largely subsidised. Similarly, there is little incentive to optimise through technology or otherwise - water use, especially in irrigated areas (a third of total arable lan d), given the water rates. Post-harvest technologies for processing and adding value could greatly enhance rural employment and incomes, but at present, deployment of technology is marginal. Cold storage and cold-chains for transportation to market is of great importance for many agricultural products - particularly, fruits and vegetables - but are non-existent. These are clearly technologies with an immediate return on investment, and benefits for all; the farmer, the end-consumer, the technology provider. However, regulatory and structural barriers are holding back investments.Power is a key requirement in rural areas, for agricultural as well as domestic uses. Technology can provide reliable power at comparatively low costs in a decentralised manner. However, this needs to be upgraded and scaled in a big way, with emphasis on renewable and non-polluting technologies. Reliable and low cost means of transporting goods and people is an essential need for rural areas. The bullock-cart and the tractor-trailer are present vehicles of choice. Surely, technology can provide a better, cheaper and more efficient solution. Information related to commodity prices, agricultural practices, weather etc., are crucial for the farmer. Technology can provide these through mobile phones, which is a proven technology, however, the challenge to ensure connectivity remains. Thus, there is a pressing need for technology as currently economic growth - though skewed and iniquitous -has created an economically attractive market in rural India.The author's main objective in writing the passage is to

Directions: The passage given below is followed by a set of questions. Read the passage carefully to answer the questions that follow:The internationalisation of business transactions, which forces changes in product lines and process, has enabled a handful of advanced nations to dominate and control technology. This has put developing nations like India at a disadvantage, because it is difficult for a developing nation to shorten product cycles, matching the developed nations. In the near absence of a level-playing field, it is important for India to look for new avenues in technology.The scarcity of capital has led to a weak R&D base, making technological self-sufficiency a distant dream for the country. The gap between what the country spends on R&D and what needs to be spent, to develop optimum technological capability, is wide. The USA spends annually about $150 billion on R&D followed by about $100 billion by Japan. The amount made available in India for S&T efforts is a nominal $1 billion. India's R&D spending is less than one percent of sales against 3 to 4 percent in OECD countries. Besides, nearly 90 percent of patents currently in force in India are meant to protect foreign patent-holders regarding technology innovations.To top it, Indian industry has been reluctant in developing technology-intensive production lines. There has been a general hesitance to either invest in indigenous R&D or go in for technology imports. What is interesting is that despite the technological backwardness, our expenditure on indigenous R&D has exceeded that of technology imports. In fact, royalty payments and technical fees as a percentage of sales- a proxy for technology imports - by large industrial houses is below 0.5 percent compared to R&D to sales ratio of about one percent.Perhaps, the need to resolve the immediate problems of production is better served by local R&D rather than imported technology. The large domestic market and inadequate investable resources is made to justify near autarky in technology acquisition.Of late, Indian industry, spurred by the liberalisation process, is taking a decisive turn to scale the technology barrier. It is, however, feared that the Indian entrepreneurs’ bid to integrate their production pattern with the world system might be met by technological production by western industries.The transnational corporations would ideally prefer the diffusion of technology embodied in exportable products then technology transfer. But, with the development of a strong manufacturing base in India, it is no longer possible for the transnationals to technologically monopolise all the production lines in the manufacturing industry. Hence, the multinationals from the industrial countries have changed their attitude towards sharing their technology with India. There has been discernible shift towards supply of know-how through foreign direct investment and licences in both low and medium R&D intensive areas.Enquiries from recipient firms in India have revealed that foreign firms are amenable to supplying know-how in manufacturing and capital goods industry. In fact, many engineering units have obtained the best possible technology in their area of operation. Similarly, a number of automobiles and chemicals units are reported to have obtained the latest technology, which has enabled them to become market leaders in their fields.Assimilation of technology, supplied by foreign companies to Indian firms, has brought discernible improvements in product quality, besides leading to energy conservation, capacity increase and pollution control. In such cases, the efficacy of technology transfer depends upon the relationship of the buyer with the supplier, which ultimately decides the success of the deal.In order to facilitate technology orientation, the government has taken some initiatives. Nevertheless, the efficient science-industry linkage, considered to be imperative for technology progress, has not yet materialised.Besides, our technology programme has yet to take stock of the present scenario, whereby internationalisation of business transactions has become a new reality. Our policies have failed to counter the threat posed by the globalisation process which, by moving towards the inter-dependence of nations, would result in the dependence of developing countries on the advanced nations.Our policy makers have chosen to ignore the glaring reality that it is the synergy between the industrial, financial and trade policies in identified areas of national priorities which could help work the technology miracle. Though the government encourages foreign investment in hi-tech areas, there has been no attempt to match technology with the scale of production. The country does not even have a credible policy for taking advantage of the advanced foreign sector, whose dominant presence is sought by the policy maker. The result: an increase in foreign investment and technology transfer and a refurbished manufacturing base but such that it would hardly enable us to break away from the dependency syndrome experienced vis-a-vis transnationals. In this connection, it may be noted that Japan carefully screened all technology contracts so that investment took place on favourable terms and placed severe restriction on foreign capital which was perceived to be detrimental to its interests.We have the capability to move from our present position of peripheral dependence to that of a mainstream player. It needs the will to re-orient our technology imperatives, evaluate its applicability and focus on a few strategic areas in which we have dynamic comparative advantage.There is no gainsaying that the ongoing protectionist tendency has compelled India to resort to import substitution in strategic hitech areas. Nevertheless, our endeavour should be to further strengthen our expertise in the traditional sphere of adaptive technology. But it is most important that apart from the above, we should focus on developing our human resources in which we have a potential comparative advantage.A large reservoir of scientific manpower could be effectively utilised to help India make a dent in the technology market where knowledge-intensive industries enjoy a monopoly status. Our human resources can be optimally deployed to make us world leaders in resource-based industries like information technology, computer software, systems engineering, design and biotechnology.A suitable policy framework, which at the outset, would aim at encouraging foreign investment, to develop our resource endowment areas which will utilise our existing talent and strengthen our comparative advantage in the long run, is necessary. India has the capability to penetrate the technology cartel created by multinationals in mainstream developed nations.Q. Which of the following reveals that foreign firms are willing to supply know-how to the Indian manufacturing and capital goods industry?

Directions: The passage given below is followed by a set of questions. Read the passage carefully to answer the questions that follow:The internationalisation of business transactions, which forces changes in product lines and process, has enabled a handful of advanced nations to dominate and control technology. This has put developing nations like India at a disadvantage, because it is difficult for a developing nation to shorten product cycles, matching the developed nations. In the near absence of a level-playing field, it is important for India to look for new avenues in technology.The scarcity of capital has led to a weak R&D base, making technological self-sufficiency a distant dream for the country. The gap between what the country spends on R&D and what needs to be spent, to develop optimum technological capability, is wide. The USA spends annually about $150 billion on R&D followed by about $100 billion by Japan. The amount made available in India for S&T efforts is a nominal $1 billion. India's R&D spending is less than one percent of sales against 3 to 4 percent in OECD countries. Besides, nearly 90 percent of patents currently in force in India are meant to protect foreign patent-holders regarding technology innovations.To top it, Indian industry has been reluctant in developing technology-intensive production lines. There has been a general hesitance to either invest in indigenous R&D or go in for technology imports. What is interesting is that despite the technological backwardness, our expenditure on indigenous R&D has exceeded that of technology imports. In fact, royalty payments and technical fees as a percentage of sales- a proxy for technology imports - by large industrial houses is below 0.5 percent compared to R&D to sales ratio of about one percent.Perhaps, the need to resolve the immediate problems of production is better served by local R&D rather than imported technology. The large domestic market and inadequate investable resources is made to justify near autarky in technology acquisition.Of late, Indian industry, spurred by the liberalisation process, is taking a decisive turn to scale the technology barrier. It is, however, feared that the Indian entrepreneurs’ bid to integrate their production pattern with the world system might be met by technological production by western industries.The transnational corporations would ideally prefer the diffusion of technology embodied in exportable products then technology transfer. But, with the development of a strong manufacturing base in India, it is no longer possible for the transnationals to technologically monopolise all the production lines in the manufacturing industry. Hence, the multinationals from the industrial countries have changed their attitude towards sharing their technology with India. There has been discernible shift towards supply of know-how through foreign direct investment and licences in both low and medium R&D intensive areas.Enquiries from recipient firms in India have revealed that foreign firms are amenable to supplying know-how in manufacturing and capital goods industry. In fact, many engineering units have obtained the best possible technology in their area of operation. Similarly, a number of automobiles and chemicals units are reported to have obtained the latest technology, which has enabled them to become market leaders in their fields.Assimilation of technology, supplied by foreign companies to Indian firms, has brought discernible improvements in product quality, besides leading to energy conservation, capacity increase and pollution control. In such cases, the efficacy of technology transfer depends upon the relationship of the buyer with the supplier, which ultimately decides the success of the deal.In order to facilitate technology orientation, the government has taken some initiatives. Nevertheless, the efficient science-industry linkage, considered to be imperative for technology progress, has not yet materialised.Besides, our technology programme has yet to take stock of the present scenario, whereby internationalisation of business transactions has become a new reality. Our policies have failed to counter the threat posed by the globalisation process which, by moving towards the inter-dependence of nations, would result in the dependence of developing countries on the advanced nations.Our policy makers have chosen to ignore the glaring reality that it is the synergy between the industrial, financial and trade policies in identified areas of national priorities which could help work the technology miracle. Though the government encourages foreign investment in hi-tech areas, there has been no attempt to match technology with the scale of production. The country does not even have a credible policy for taking advantage of the advanced foreign sector, whose dominant presence is sought by the policy maker. The result: an increase in foreign investment and technology transfer and a refurbished manufacturing base but such that it would hardly enable us to break away from the dependency syndrome experienced vis-a-vis transnationals. In this connection, it may be noted that Japan carefully screened all technology contracts so that investment took place on favourable terms and placed severe restriction on foreign capital which was perceived to be detrimental to its interests.We have the capability to move from our present position of peripheral dependence to that of a mainstream player. It needs the will to re-orient our technology imperatives, evaluate its applicability and focus on a few strategic areas in which we have dynamic comparative advantage.There is no gainsaying that the ongoing protectionist tendency has compelled India to resort to import substitution in strategic hitech areas. Nevertheless, our endeavour should be to further strengthen our expertise in the traditional sphere of adaptive technology. But it is most important that apart from the above, we should focus on developing our human resources in which we have a potential comparative advantage.A large reservoir of scientific manpower could be effectively utilised to help India make a dent in the technology market where knowledge-intensive industries enjoy a monopoly status. Our human resources can be optimally deployed to make us world leaders in resource-based industries like information technology, computer software, systems engineering, design and biotechnology.A suitable policy framework, which at the outset, would aim at encouraging foreign investment, to develop our resource endowment areas which will utilise our existing talent and strengthen our comparative advantage in the long run, is necessary. India has the capability to penetrate the technology cartel created by multinationals in mainstream developed nations.Q. The quashing of the monopoly of the MNCs in the production sector, together with changes in the supply pattern of know-how to India, has been caused by

Top Courses for Banking ExamsView all

Top Courses for Banking Exams

Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer?
Question Description
Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? for Banking Exams 2024 is part of Banking Exams preparation. The Question and answers have been prepared according to the Banking Exams exam syllabus. Information about Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? covers all topics & solutions for Banking Exams 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer?.
Solutions for Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? in English & in Hindi are available as part of our courses for Banking Exams. Download more important topics, notes, lectures and mock test series for Banking Exams Exam by signing up for free.
Here you can find the meaning of Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer?, a detailed solution for Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? has been provided alongside types of Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Direction: Delivery models in banking refer to the various channels through which banking services are provided to customers. These channels include physical branches, ATMs, online banking, mobile banking, and telephone banking. With the advancement of technology, banks have been able to introduce newer delivery models such as internet banking, mobile banking, and virtual banking, which allow customers to access banking services at their convenience. The adoption of these newer delivery models has also helped banks to reduce their operational costs and provide better customer service.Q. What do todays consumers demand in terms of financial services delivery?a)Availability of services only through physical channelsb)Delivery of services through any channel they choose to usec)Sales through any channel they choose to used)Improvement in technology used for deliveryCorrect answer is option 'B'. Can you explain this answer? tests, examples and also practice Banking Exams tests.
Explore Courses for Banking Exams exam

Top Courses for Banking Exams

Explore Courses

Suggested Free Tests

Signup for Free!
Signup to see your scores go up within 7 days! Learn & Practice with 1000+ FREE Notes, Videos & Tests.
10M+ students study on EduRev
Get App
© EduRev
Education Revolution
Follow Us
Signup to see your scores go up within 7 days!
Access 1000+ FREE Docs, Videos and Tests
Takes less than 10 seconds to signup