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What is the main goal of Total Quality Management (TQM)?
  • a)
    Minimize production costs.
  • b)
    Exceed customer expectations in quality and performance.
  • c)
    Reduce employee involvement in quality processes.
  • d)
    Maximize company profits.
Correct answer is option 'B'. Can you explain this answer?
Most Upvoted Answer
What is the main goal of Total Quality Management (TQM)?a)Minimize pro...
Total Quality Management (TQM) aims to exceed customer expectations in terms of quality and performance. It involves integrating quality-related functions throughout the company and involves all employees. TQM emphasizes improving quality in design, development, control, maintenance, improvement, and assurance processes. By focusing on meeting or exceeding customer expectations, TQM enhances overall product and service quality.
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What is the main goal of Total Quality Management (TQM)?a)Minimize production costs.b)Exceed customer expectations in quality and performance.c)Reduce employee involvement in quality processes.d)Maximize company profits.Correct answer is option 'B'. Can you explain this answer?
Question Description
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