Active Listening
Active listening is a crucial communication skill mentioned in the passage. It involves fully concentrating on what is being said rather than just passively hearing the words. This skill requires the listener to understand, interpret, and evaluate what they hear. Active listening helps in building strong relationships, resolving conflicts, and gaining valuable insights.

Empathy
Empathy is another important communication skill highlighted in the passage. It involves understanding and sharing the feelings of others. By showing empathy, individuals can connect with others on a deeper level and communicate more effectively. Empathy helps in creating a supportive and understanding environment, which is essential in both personal and professional relationships. It also fosters trust and mutual respect among individuals.
In conclusion, active listening and empathy are two key communication skills that play a vital role in effective communication. By practicing and honing these skills, individuals can enhance their relationships, resolve conflicts, and create a more positive and supportive environment for communication.