PPT: Effective Communication Skills | Communication for UGC NET PDF Download

 Page 1


  
 EFFECTIVE COMMUNICATION 
SKILLS 
Page 2


  
 EFFECTIVE COMMUNICATION 
SKILLS 
Objectives 
• Define and understand communication and the 
communication process 
 
• List and overcome the filters/barriers in a 
communication process 
 
• Practice active listening 
 
• Tips to improve verbal and non verbal 
communication 
 
Page 3


  
 EFFECTIVE COMMUNICATION 
SKILLS 
Objectives 
• Define and understand communication and the 
communication process 
 
• List and overcome the filters/barriers in a 
communication process 
 
• Practice active listening 
 
• Tips to improve verbal and non verbal 
communication 
 
What is Communication? 
 
            COMMUNICATION IS THE ART OF TRANSMITTING            
 INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON 
 TO ANOTHER.COMMUNICA TION IS THE PROCESS OF 
 MEANINGFUL INTERACTION AMONG HUMAN BEINGS. 
ITS ESSENCES : 
?PERSONAL PROCESS  
?OCCURS BETWEEN PEOPLE  
?INVOLVES CHANGE IN BEHA VIOUR 
?MEANS TO INFLUENCE OTHERS 
?EXPRESSION OF THOUGHTS AND 
   EMOTIONS THROUGH WORDS &  ACTIONS. 
?TOOLS FOR CONTROLLING AND MOTIV ATING PEOPLE. 
?IT IS A SOCIAL AND EMOTIONAL PROCESS. 
Page 4


  
 EFFECTIVE COMMUNICATION 
SKILLS 
Objectives 
• Define and understand communication and the 
communication process 
 
• List and overcome the filters/barriers in a 
communication process 
 
• Practice active listening 
 
• Tips to improve verbal and non verbal 
communication 
 
What is Communication? 
 
            COMMUNICATION IS THE ART OF TRANSMITTING            
 INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON 
 TO ANOTHER.COMMUNICA TION IS THE PROCESS OF 
 MEANINGFUL INTERACTION AMONG HUMAN BEINGS. 
ITS ESSENCES : 
?PERSONAL PROCESS  
?OCCURS BETWEEN PEOPLE  
?INVOLVES CHANGE IN BEHA VIOUR 
?MEANS TO INFLUENCE OTHERS 
?EXPRESSION OF THOUGHTS AND 
   EMOTIONS THROUGH WORDS &  ACTIONS. 
?TOOLS FOR CONTROLLING AND MOTIV ATING PEOPLE. 
?IT IS A SOCIAL AND EMOTIONAL PROCESS. 
What are the most common ways  
we communicate? 
Written Word 
Page 5


  
 EFFECTIVE COMMUNICATION 
SKILLS 
Objectives 
• Define and understand communication and the 
communication process 
 
• List and overcome the filters/barriers in a 
communication process 
 
• Practice active listening 
 
• Tips to improve verbal and non verbal 
communication 
 
What is Communication? 
 
            COMMUNICATION IS THE ART OF TRANSMITTING            
 INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON 
 TO ANOTHER.COMMUNICA TION IS THE PROCESS OF 
 MEANINGFUL INTERACTION AMONG HUMAN BEINGS. 
ITS ESSENCES : 
?PERSONAL PROCESS  
?OCCURS BETWEEN PEOPLE  
?INVOLVES CHANGE IN BEHA VIOUR 
?MEANS TO INFLUENCE OTHERS 
?EXPRESSION OF THOUGHTS AND 
   EMOTIONS THROUGH WORDS &  ACTIONS. 
?TOOLS FOR CONTROLLING AND MOTIV ATING PEOPLE. 
?IT IS A SOCIAL AND EMOTIONAL PROCESS. 
What are the most common ways  
we communicate? 
Written Word 
Communication is a series of 
experience of 
Hearing 
Smell 
Seeing 
Taste 
Touch