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Business Studies (BST) Class 12

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(Q1) Which source of recruitment is needed to bring new blood in the organisation? Explain any three advantages and any two limitations of this source.                               (CBSE, All India 2008)

Ans. External source of recruitment brings new blood in the organisation. 

 

(Q2) Himesh is working as a supervisor in a company. Due to his hard work, he is promoted to the post of Production Manager. Now the post of supervisor is vacant and no one can be transferred or promoted to this post. Name the source of recruitment the company will use to fill up this post. State any three advantages of using this source of recruitment.                               (CBSE, Foreign 2008)

Ans. The company will use External source of recruitment’. 

 

(Q3) You are the Personnel Manager of Kapila & Company Ltd. You have been directed by the Directors of the company to select a chartered Accountant for the company. Explain the selection procedure you will follow for the same.                        (CBSE, Delhi Compt. 2008)

Ans. Discuss the Selection Process'. 

 

(Q4) A newly appointed Personnel Manager is of the view that there is no need for training the workers. Do you agree with this statement? Give reasons in support of your answer.                                                                               (CBSE, All India 2000)

Ans. No, I do not agree with this statement. There is a great need for training the workers. Discuss ‘Importance of Training and Development'

 

(Q5) ‘Some learning opportunities are designed and delivered to improve skills and abilities of employees, whereas some other are designed to help in the growth of individuals in all respects. Identify and explain the two concepts explained above.                        (CBSE, Delhi 2009)

Ans. The two Concepts are - Training and Development.

 

(Q6) Ramesh is working under the guidance of Harish, a carpenter. For the last three years to learn the different skills of this job. Name and explain the method of training Ramesh is undergoing.                                                                                                      (CBSE, Foreign 2012)

Ans.  Apprenticeship Training

 

(Q7) A company gets applications on and off even without declaring any vacancy. However as and when the vacancy arises, the company makes use of such applications. Name the source of recruitment used by the company.                                             (CBSE, Sample Paper 2010)

Ans. Casual Callers.

 

(Q8) Manu, a Chief Manager in a company using highly sophisticated machines and equipments, wants that every employee should be fully trained before using the machines and equipments. Suggest and describe the best method of training that Manu can use for training of the employees.                                                                                        (CBSE, Delhi 2012)

Ans. The best method of training that Manu can use will be “Vestibule Training". 

 

(Q9) Zenith Ltd. is a highly reputed company and many people wanted to join this company. The employees of this organisation are very happy and they discussed how they came in contact with this organisation.

  • Aman said that he was introduced by the present Sales manager, Mr. John.
  • Benu said that he had applied through the newspaper and was appointed as H.R Manager.
  • Vaibhav said that he was neither related to any of the employee of the organization nor there was any advertisement in the newspaper even then he was directly called from IIM Ahmedabad from where he was about to complete his MBA.

(a) The above discussion is indicating an important function of management. Name the function of management

(b) The management function identified in part (a) follows a particular process. Explain the step of this process which is being discussed in the above para.                                                                  (CBSE, Sample Paper 2015)

Ans.    (a) Staffing.

(b) Recruitment. It is defined as the process of researching for prospective employees and stimulating them to apply for jobs in the organisation.

 

(Q10) Blue Heavens Ltd. purchased a new hi-tech machine from Germany for manufacturing high quality auto components in a cost effective manner. But during the production process, the manager observed that the quality of production was not as per standard.

On investigation it was found that there was lack of knowledge amongst the employees of using these hi-tech machines. So, frequent visit of engineers was required from Germany. This resulted in high overhead charges.

Suggest what can be done to develop the skills and abilities of employees for producing high quality products by using these hi-tech machines. Also state how the employees or the organisation will benefit from your suggestion.                                             (CBSE, Sample Paper 2015)

Ans. Training of Employees, and its Importance or Benefits 

 

(Q11) Nishant, the director of a garments company, is planning to manufacture bags for the utilisation of waste material from one of his garment units. He has decided that this manufacturing unit will be set-up in a rural area of Orissa where people have very few job-opportunities and labour is available at very low rates. He has also thought of giving equal opportunities to men and women.

For this he wants four different heads for Sales, Accounts, Purchase and Production. He gives an advertisement and shortlists ten candidates per post after conducting different selection-tests.

(a) Identify and state the next three steps for choosing the best candidate out of the Candidates Short-listed. (b) Also identify two values which Nishant wants to communicate to the society by setting up this manufacturing unit.                                                (CBSE, Delhi 2013)

Ans. (i) The next three steps for choosing the best candidate are:

(a) Employment interview which is conducted to evaluate the applicant's suitability for the job. (b) Reference and background checks for the purpose of verifying the information and gaining additional information.

(c) Selection decision from among the candidates who pass the tests, interviews and reference checks.

(ii) Values which Nishant wants to communicate to the society are:

(a) Development of backward areas         (b) Providing job opportunities in rural areas

(c) Equality                                           (d) Optimum utilisation of resources (any two)

 

(Q12) Why is it said that recruitment is a positive step in the process of staffing?                      (CBSE, Sample Paper 2010)

Ans. Recruitment is a positive process because it aims at attracting number of candidates to apply for the given job and there is no rejection in this process.

 

(Q13) Give any one advantage of external sources of recruitment.               (CBSE, Delhi 2010)

Ans. Qualified personnel.

 

(Q14) “This source of recruitment boosts up the morale of employees." Name the source.

Ans. Internal Source.

 

(Q15) Give any one advantage of internal sources of recruitment.                (CBSE, Delhi 2010)

Ans. Employees are motivated to improve their performance.

 

(Q16) Give any one limitation of internal sources of recruitment.                   (CBSE, Delhi 2010)

Ans. Limited choice.

 

(Q17) Name the method of training in which trainees learn on the equipments they will be using. Ans. Vestibule training.                                                                                      (CBSE, Delhi 2010)

                             

(Q18) State how staffing ensures ‘continuous survival and growth of the enterprise'.

(CBSE, All India 2013)

Ans. Staffing ensures continuous survival and growth of the enterprise through succession planning for managers.

 

(Q19) Name the method of training in which the trainee learns under the guidance of a master worker.                                                                                                                         (CBSE, Delhi 2010)

OR

Name and state the “on-the job method of training' that is used to give training to the electricians. Ans. Apprenticeship training                                                                            (CBSE, All India 2013)

 

(Q20) Give the meaning of orientation as a step in the process of Staffing.            (CBSE, Delhi 2012)

Ans. Orientation refers to the process of introducing new employees to the organisation.

 

(Q21) What is meant by ‘Estimating man-power requirements' as a step in the process of staffing?                                                                                                                  (CBSE, Delhi 2012)

Ans. It means forecasting and determining number and type of employees required in the organization.

 

(Q22) Give the meaning of Placement as a step in the process of staffing.                                     (CBSE, All India 2012)

Ans. Placement refers to assigning specific jobs to the candidates, selected for appointment. 

 

(Q23) Give the meaning of Compensation' as a step in the process of staffing.                         (CBSE, All India 2012)

Ans. Compensation refers to all forms of pay or rewards given to the employees.

 

(Q24) Give the meaning of ‘Performance Appraisal' as a step in the process of Staffing'.                  (CBSE, Foreign 2012)

Ans. Performance appraisal refers to systematic evaluation of employee's performance against predetermined standards and their potential for development.

 

(Q25) Give the meaning of ‘Selection' as a step in the process of staffing.                              (CBSE, Foreign 2012)

Ans. Selection involves choosing the best person out of the pool of prospective candidates, developed through recruitment.

 

(Q26) What is meant by Induction Training"?                                                       (CBSE, Sample Paper 2014)

Ans. Induction training refers to the process of introducing the selected employees to other employees and family arising him with the rules and policies of the organisation.

 

(Q27)State the meaning of the term ‘Recruitment in one sentence.                        (CBSE Delhi Compt. 2011, Delhi 2013)

Ans. Recruitment refers to a process of searching for prospective employees and encouraging them to apply for jobs in the organisation.

 

(Q28) State the meaning of Training'.                                                      (CBSE, Delhi Compt. 2012)

Ans. Training refers to a process of increasing the knowledge, skills and abilities of employees for doing a particular job.

 

(Q29) State how ‘Staffing’ ensures optimum utilization of human resources.                       (CBSE, Delhi Compt. 2013)

Ans. Staffing ensures optimum utilization of human resources by avoiding overstaffing and prevents disruption of work due to shortage of personnel.

 

(Q30) State how ‘Staffing' improves job satisfaction and morale of employees                        (CBSE, All India Compt. 2013)

Ans. Staffing improves job satisfaction and morale of employees through objective assessment and fair reward of their contribution.

 

(Q31) Why employees become lethargic when the organisation uses internal sources of recruitment? State.                                                                                                 (CBSE, Delhi 2014)

Ans. Employees become lethargic when the organization uses internal sources off recruitment as they are sure of time bound promotions.

 

(Q32) ‘Recruitment is one of the specialized activity performed by human resource management. Mention any two other specialized activities of human resource management.

Ans. (i) Selection; (ii) Placement and orientation.                                           (CBSE, Delhi 2014)

 

(Q33) How are employees motivated to improve their performance when the organization uses internal sources of recruitment? State.                                                                   (CBSE, All India 2014)

Ans. Employees are motivated to improve their performance when the organisation uses internal sources of recruitment as promotion at a higher level leads to a chain of promotions at the lower levels in the organisation.

 

(Q34) How is staffing a continuous process? State                              (CBSE, Delhi Compt. 2014)

Ans. Staffing is a continuous process because new jobs may be created and some of the existing employees may leave the organisation.

 

(Q35) How does staffing improve job satisfaction and morale of employees? State       (CBSE, All India Compt. 2014)

Ans. Staffing improves job satisfaction and morale of employees through objective assessment and fair reward for their contribution.

 

SHORT ANSWER TYPE QUESTIONS

 

(Q1) Why is staffing considered an important function of management in all types of organisation? State any three reasons.                                                   (CBSE, Delhi 2011)

 

(Q2) Explain limitations of internal sources of recruitment.                 (CBSE, All India 2002)

 

(Q3) How can internal sources of recruitment be better than external sources? Give three reasons in support of your answer.                                                      (CBSE, Delhi 2000)

 

(Q4) "External sources of recruitment are considered better than internal sources." Give any three reasons in support of this statement.                                           (CBSE, All India 2011)

 

(Q5) Distinguish between ‘internal sources' and ‘external sources' of recruitment on the basis of:        (i) Quality of recruitment,         (ii) economy, and     (iii) time involved.                                                                     (CBSE, Delhi 2003)

(Q6) Explain briefly any three points of distinction between recruitment and selection.                        (CBSE, Delhi 2002)

(Q7) State any four benefits of training.                                                  (CBSE, Sample Paper 2008)

OR

State any four reasons why training is needed in any organization. (CBSE, Delhi 2008, 2014)

                                                                       

(Q8) With the help of suitable examples, bring out any four differences between training and development.                                                                                                (CBSE, Delhi 2007)

 

(Q9) State any four reasons how training is beneficial for employees of an organisation.                     (CBSE, Delhi 2008, 2012)

(Q10) Explain briefly three points of distinction between on the job training and off the job training'.                                                                                                    (CBSE, Delhi 2002)

(Q11) Give the meaning of Placement', 'Orientation' and Training in the process of staffing.                      (CBSE, Delhi 2011)

(Q12) Why is training important for an organization? State any three reasons.                          (CBSE, Delhi 2012)

(Q13) Define “Training’ and “Development’.                                          (CBSE, Delhi 2012)

 

(Q14) Explain the two internal sources of recruitment.                                     (CBSE, Delhi Compt. 2011)

 

(Q15) Explain any two external sources of recruitment.                   (CBSE, All India Compt. 2011)

 

LONG ANSWER TYPE QUESTIONS 

 

(Q1) Which function of management helps in obtaining right people and putting them on the right jobs? Explain any five points of importance of this function.                                     (CBSE Delhi 2008)

Hint: Staffing Function. Give ‘Importance of Staffing'. 

 

(Q2) State the steps involved in the process of staffing.          (CBSE, Sample Paper 2nd 2008)

OR

Explain the process of staffing in an organisation.       (CBSE, Sample Paper 2010, Delhi 2010)

 

(Q3) Filling vacancies from within the organisation has some advantages as well as limitations. Explain any three such advantages and any three limitations.                         (CBSE, Delhi 2008)

 

(Q4) You are the Personnel Manager of Anoop Ltd. You want to appoint staff for your company.

Explain' selection Procedure' you should follow for this.                     (CBSE, Sample Paper 2008)

OR

Explain, in brief, any six steps involved in the selection procedure of employees.

OR                              (CBSE, Delhi 2005, 07)

Explain the process of selection of employees in an organisation.

(CBSE, Sample Paper 2010, Delhi 2010)

(Q5) What is meant by recruitment? Explain any five external sources of recruitment of employees.                                                                                                    (CBSE, Delhi 2007, 09)

 

(Q6) “Internal sources of recruitment are better than external sources of recruitment." Explain any five reasons in support of this statement.                                                       (CBSE, Delhi 2011)

 

(Q7) Explain, in brief, the following methods of training the workers: (i) Apprenticeship programme, (ii) Vestibule training, (iii) Job-rotation, and    (iv) Internship training.                                                              (CBSE, Delhi 2004)

(Q8) Despite internal sources of recruitment being economical, why do companies not always use this source? Explain any three reasons.                                            (CBSE, Sample Paper 2014)

 

(Q9) Differentiate between Training' and Development' on the basis of: (i) Purpose, (ii) Level of trainees involved,  (iii) Scope of learning, (iv) Depth of knowledge imparted, (v) Initiative in learning, and (vi) Duration.                                                                               (CBSE, Delhi 2004)

 

(Q10) Why is the employees training necessary in an organisation? Explain, in brief, any six reasons.                                                                                                                         (CBSE, Delhi 2005)

 

(Q11) Training is a lifelong necessity both for the employees as well as for the organisation. Justify the statement by giving three arguments each in favour of the employees and the organisation.                                                                                           (CBSE, Sample Paper 2010)

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